MediaValet Reviews & Product Details

Searching and finding your assets is easy. Their implementation process was excellent and they were very helpful in providing advice and guidance. Since this is our company's first DAM it was great to have insights provided about the best ways to approach our naming conventions, keywords, and overall structure. As we progressed through integration and into the operation stage, when we had questions, they were always happy to help and if we encountered a technical issue, they fixed it. We are allowing our customers to use it as well so they can access their assets in their social media posts, communications, etc. Because MediaValet is user friendly our clients are finding it quick and easy to access their assets. Review collected by and hosted on G2.com.

The reporting is very thin currently with no real user insights being provided such as search keywords used, if users found what they were looking for, etc. Additional reports and functions are supposed to be coming in early 2021. Hopefully this will address the current deficiencies. Review collected by and hosted on G2.com.

We love most the user-friendly functionality and experience of the DAM interface, the security of our sensitive assets, and also the world-class support provided. The support staff is always available to field questions and even take suggestions of small areas that can be improved. We have suggested a few alternate functions of the DAM and the team has come back to us and implemented those changes. It's great to have a DAM that is constantly evolving into a better platform and to know the software is not intended to be a one size fits all for every company. Review collected by and hosted on G2.com.

This is a seriously hard question to answer as it would take something super picky to choose, but of course its true nothing is perfect. Using the platform for half a year and still have not found something I dislike enough to mention it here. Review collected by and hosted on G2.com.

MediaValet has a great on-boarding team and they are amazing to work with as a true partner. They are proactive to work through your roadblocks and they keep you informed on what improvement they are working on. Review collected by and hosted on G2.com.

They have yet to disappoint me while working with them. Anytime that I run into issues that I might have been able to do with previous DAMs, they work with myself and their support team to see about other solutions or even how they can improve their system. Review collected by and hosted on G2.com.

I love that the franchisees can now find everything they need quickly. I love that I can visually see 200 assets at time. I love that the artificial intelligence, keywords, and categories make it easy to find everything I need. And I especially love the branded portals so I can curate the assets for the needs of the franchisees each quarter. Working with Marketing Firms is easier. Working with our Europe branches is easier. So many of the things that took an hour here and an hour there are eliminated. We would have never been able to hit deadlines after covid hit and our labor was drastically cut if we had not already created our DAM with Media Valet. Review collected by and hosted on G2.com.

I Wish I could choose how the categories are listed and not require alphanumeric system.

But it has worked great. Review collected by and hosted on G2.com.

Easy keywording and sharing functions make this DAM a great system for our dispersed team. Review collected by and hosted on G2.com.

There are no real downsides, but it will be great when they have facial recognition. Review collected by and hosted on G2.com.

that you can search for items in multiple different ways. I love being able to share gallery's and portals with clients so they have access to content that i have created for them only. Certainly a great tool to be more efficient and organized. Review collected by and hosted on G2.com.

That the titles show when I create a gallery or portal Review collected by and hosted on G2.com.

The functionality of the software. The search and overall interface is above and beyond anything else I have seen.

Also, the next level of customer service and training. Review collected by and hosted on G2.com.

I haven't found anything that I dislike about the product. Review collected by and hosted on G2.com.

The customer service we have received with Media Valet has been tremendous. They are quick to respond and always open to additional training and feedback. Review collected by and hosted on G2.com.

Challenges integrating with Adobe products at this point in time. Review collected by and hosted on G2.com.

I like how easily external people can access files. Certain departments only need access to certain folders so MediaValet helps with the filtering of data. Review collected by and hosted on G2.com.

That you can't rename files within the program. I find myself deleting files, renaming on desktop and reuploading because my organization has naming conventions that overlap. I also don't like that you can't have 2 files with the same name. Review collected by and hosted on G2.com.

Mediavalet is a great solution for a multi-user DAM. The search functionality and upload process are very intuitive and robust. My team is able to find what they need with little help from me. Review collected by and hosted on G2.com.

The integrations need lots of work. The PowerPoint integration for Mac works great with drag and drop functionality but still doesn't work properly for PC (which most of our team uses).

Upload speeds are really slow for large files and they end up crashing. Review collected by and hosted on G2.com.

The user interface is excellent but the support team stands out as their greatest asset. Review collected by and hosted on G2.com.

I would live the option to change thumbnail size. Review collected by and hosted on G2.com.

The ease of downloading any media file, the preview that works smoothly, the ability to change the amount of files displayed and the search within categories. These are some details that make MediaValet the ideal tool for me in organizing and accessing media files. Review collected by and hosted on G2.com.

The server's slowness at times and the lack of warning that by clicking the right button in the thumbnail, you download the file in a medium quality. For new users, it's a bit confusing to understand that it's necessary to open the preview and then download the file in full resolution. Review collected by and hosted on G2.com.

I like being able to find everything in one place, the search is good, and the revisions. Review collected by and hosted on G2.com.

My Wacom tablet doesn't work well, I spoke with David MacLaren and the team at Adobe MAX and will follow up as well. Review collected by and hosted on G2.com.

Media Valet is our 'go to' source for marketing our business! Wether it's a proposal for a new client, social media or updating our website Media Valet saves us enormous amounts of time and headache! Files are so organized within that it makes searching so much easier and the downloads are quick and easy! I can't imagine a day without it! Review collected by and hosted on G2.com.

Honestly - no real negatives come to mind. Maybe if I've selected several large files for download that can be sometimes be timely but that's rare. Review collected by and hosted on G2.com.

The ability to search and find most anything you need in MediaValet is great. Also, the platform enables you to organize everything how you'd like, and if you'd like to change the organization rubric, it's easy to re-organize assets on the fly. As administrators, we can also set permissions and easily share assets with people within and without the organization. Review collected by and hosted on G2.com.

I very much dislike not being able to quickly scroll down the page, when viewing assets, with my mouse wheel or with my trackpad. I have to click on the arrow to the far right of the page, which makes it very very inconvenient to do any reorganizing or browsing, quickly. Along the same vein, I'd like for the platform to be more touch screen friendly, so that I could easily select assets without having to click the white box. Review collected by and hosted on G2.com.

Tagging, detailed metadata, controlling user access, no duplicate files uploaded, sending out lightboxes Review collected by and hosted on G2.com.

no dragging and dropping, no drag highlighting, you have to individually pick files you want or select the whole page which seems so dated. Review collected by and hosted on G2.com.

MediaValet has a well-rounded framework for familiarizing users with digital assets, beginning with their onboarding process, during which users are encouraged to metatag their assets three different ways: categories, attributes, and keywords. Adding these tags allows users to easily search for assets as well as simplifies folder and file naming conventions. Review collected by and hosted on G2.com.

MediaValet is intuitive and easy to use. Sometimes minor bugs occur, like saved changes do not appear right away and buttons malfunction, but MediaValet’s support team has been super helpful with following up on those issues. Review collected by and hosted on G2.com.

I love being able to visually see the library come together. We organize our photos by country, so to see each country category hold on to tons of different photos is great. I also love that when you click on a photo, you see so much information next to it, plus have the opportunity to add ratings. I like that the expanded view allows you to add tags. It's a great way for us to hold everything. Review collected by and hosted on G2.com.

I wish that the tagging system was a little more seamless. Right now, it takes a second for the tags that are already in use to populate, and sometimes when I put in a new tag, it just shows up as a white bar until I exit out of the tag adding section. Therefore, if I forget what I typed already in a long list of tags, it's harder to tell until later. I also wish that you could credit photos to users. I think right now it tells you who uploaded it, but it would be cool to be able to attach that to a user and even click through that user's photo gallery. Also, it would be nice to see how much space we are using. Review collected by and hosted on G2.com.

My favourite thing is that it's so easy to use, for example, uploading images is drag and drop and sharing images and galleries with colleagues and clients is dead-simple. Also, the amazing responsiveness from my customer service manager - when I have questions or unique issues, she is very responsive to solving/answering. Review collected by and hosted on G2.com.

Sometimes the interface isn't as streamlined and in some cases feels like it isn't as direct as it could be. Review collected by and hosted on G2.com.

The negotiation and onboarding process was done in a very cooperative manner, and they were very good at dealing with some very tight timelines for the initial setup! As well, we had an abnormal ask for a particular project that they were not expecting but worked with us to develop a solution for. Since then, they have worked with us and our security teams to ensure the experience not only uncompromisingly delivers their core functionality, but also meets our security team's needs. Review collected by and hosted on G2.com.

The interface feels sturdy and works well, but doesn't feel overly "cutting edge". All-in-all not a game changer, but sometimes a dated UI/Design can introduce unintentional barriers to adoption or advocacy. Review collected by and hosted on G2.com.

Easy to use, fast way to find what I need, many possibilities to share, download or just see different types of media info. Good placement for search bar :) History of downloads very usefull tab, saved me from spending time to download materials I already had on my computer. Generally speaking, awesome tool. Review collected by and hosted on G2.com.

In this moment I don't have something to dislike, maybe after more time I will have a different oppinion but tbh I don't think I will find something not working properly. Review collected by and hosted on G2.com.

Mediavalet is easy to navigate and keeps everything in one place. The system is available in all of the markets that we operate in which is helpful. Also we can have clients upload and audit their own media material which makes everyone's job easier. Review collected by and hosted on G2.com.

The lightbox system isn't the most useful feature due to it's clunkiness however it does come in handy when you need to send specific files. Review collected by and hosted on G2.com.

With over 25,000 digital assets currently in my organizations library, this platform increased the ease of searching for specific and relevant assets to better their daily performance. From operations to sales, MediaValet has made our company better!

The single best thing about MediaValet is that it's global and accessible in China. Review collected by and hosted on G2.com.

This is truly being picky, but product development could be a bit faster. My team is constantly providing feedback about the need for increased mobile friendliness, self-reporting functions and lastly better data tracking/impressions. Review collected by and hosted on G2.com.

The UX is intuitive. Their organization is a true partner with ours. We are increasing our digital archive over time so their business model or paying for the amount of storage is attractive to us. They have excellent support. Review collected by and hosted on G2.com.

We don't have all the features we would like in terns of light boxes and web galleries. But they have developed many features for us over time. Review collected by and hosted on G2.com.

Folder and asset organization all in one shared space.I like the check-in and out feature with historical versions- super helpful. Review collected by and hosted on G2.com.

I would like a warning when uploading duplicate assets. Would like to search by title or portion of title (may be doing that wrong!) Review collected by and hosted on G2.com.