Top 10 MaestroQA Alternatives & Competitors

Top 10 Alternatives to MaestroQA Recently Reviewed By G2 Community

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Zendesk Contact Center
By Zendesk
4.6/5
(274)
Product Description
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.
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Reviewers say compared to MaestroQA, Zendesk Contact Center is:
Slower to reach roi
Categories in common with MaestroQA:
Contact Center Quality Assurance
Speech Analytics

evaluagent
By EvaluAgent
4.5/5
(423)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to MaestroQA, evaluagent is:
Easier to set up
Categories in common with MaestroQA:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to MaestroQA, Playvox Quality Management is:
Easier to set up
Better at meeting requirements
More usable
Categories in common with MaestroQA:
Contact Center Quality Assurance
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Talkdesk
By Talkdesk
4.4/5
(2,497)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Categories in common with MaestroQA:
Contact Center Quality Assurance
Speech Analytics

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to MaestroQA, NiCE CXone Mpower is:
Slower to reach roi
Categories in common with MaestroQA:
Contact Center Quality Assurance
Speech Analytics

Medallia Agent Connect
By Medallia
4.6/5
(274)
Product Description
Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.
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Categories in common with MaestroQA:
Contact Center Quality Assurance

Balto
By Balto
4.8/5
(570)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to MaestroQA, Balto is:
Easier to set up
More expensive
Easier to admin
Categories in common with MaestroQA:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Convin.ai
By Convin
4.7/5
(548)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Reviewers say compared to MaestroQA, Convin.ai is:
More expensive
More usable
Easier to admin
Categories in common with MaestroQA:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Genesys Cloud CX
By Genesys
4.4/5
(1,520)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Categories in common with MaestroQA:
Contact Center Quality Assurance
Speech Analytics

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