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Compare MaestroQA and Scorebuddy 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Mid-Market (58.9% of reviews)
Entry-Level Pricing
Request a demo today
Free Trial 0 seat Per Month
MaestroQA
Star Rating
(323)4.8 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAScorebuddy
Star Rating
(739)4.5 out of 5
Market Segments
Mid-Market (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scorebuddy excels in ease of use and implementation, with users highlighting its user-friendly interface that effectively aids in reviewing and analyzing feedback. This has made it a popular choice among teams looking for a straightforward solution.
- Users say that MaestroQA shines in its customizability and integration capabilities, particularly with AI tools. Reviewers appreciate how it streamlines the QA process in customer support, making it a valuable asset for teams needing tailored solutions.
- According to verified reviews, Scorebuddy has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience. Many users have praised its comprehensive feature set and the support provided, which they find essential for their daily operations.
- Reviewers mention that while MaestroQA offers strong functionalities, it sometimes lacks the intuitive feel that Scorebuddy provides. Users have noted that Scorebuddy's features, such as its ability to give a point of reference for growth, are particularly beneficial for accountability and development.
- Users highlight that Scorebuddy's customer support is a standout feature, with many recent users expressing satisfaction with the assistance they receive. This contrasts with some feedback for MaestroQA, where users have noted that while support is good, it may not always match the level of responsiveness found with Scorebuddy.
- G2 reviewers indicate that both products cater well to the mid-market segment, but Scorebuddy's larger number of reviews suggests a more established presence in the market. This could imply a more robust community and resource availability for users seeking help or best practices.
Pricing
Entry-Level Pricing
MaestroQA
Contact Us
Request a demo today
We'd love to put together a custom proposal for you based on your team's unique needs.
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Scorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
MaestroQA
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.4
257
8.9
654
Ease of Use
9.4
260
9.0
658
Ease of Setup
9.2
84
9.0
359
Ease of Admin
9.2
76
8.9
254
Quality of Support
9.7
249
9.2
576
Has the product been a good partner in doing business?
9.6
74
9.1
245
Product Direction (% positive)
9.4
236
9.2
642
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
216
9.2
594
9.5
217
8.8
578
9.1
213
8.8
595
Engagement
9.4
218
9.0
590
9.2
214
8.7
588
9.1
196
8.4
560
Performance
9.3
199
8.4
556
9.5
198
9.0
565
Generative AI
9.1
66
Feature Not Available
9.2
66
8.2
411
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support, Speech Analytics, and Conversation Intelligence
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.1%
Computer Software
9.1%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.8%
Other
48.4%
Consumer Services
10.9%
Financial Services
9.0%
Information Technology and Services
6.1%
Outsourcing/Offshoring
5.8%
Gambling & Casinos
5.7%
Other
62.5%
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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