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At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (58.8% of reviews)
Entry-Level Pricing
Request a demo today
Free Trial 0 seat Per Month
MaestroQA
Star Rating
(321)4.8 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAScorebuddy
Star Rating
(722)4.5 out of 5
Market Segments
Mid-Market (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scorebuddy excels in its user-friendly interface, with an Ease of Use score of 9.0, while MaestroQA slightly outperforms with a score of 9.4, making it easier for teams to navigate and utilize effectively.
- Reviewers mention that Scorebuddy's Quality of Support is rated at 9.2, which is commendable, but MaestroQA shines with a higher score of 9.7, indicating a more responsive and helpful support team.
- G2 users highlight that Scorebuddy's Evaluation feature scores 9.2, but MaestroQA's Evaluation feature is rated higher at 9.5, suggesting that MaestroQA provides more comprehensive assessment tools for quality assurance.
- Users on G2 report that Scorebuddy's integration capabilities score 8.4, which is decent, but MaestroQA's integrations are rated significantly higher at 9.3, allowing for better connectivity with other tools and platforms.
- Reviewers mention that while Scorebuddy offers a solid Calibration score of 8.9, MaestroQA's Calibration feature is rated at 9.5, indicating a more robust and effective calibration process for maintaining quality standards.
- Users say that Scorebuddy's AI Text Generation feature scores 8.3, but MaestroQA's similar feature is rated at 9.1, showcasing a more advanced capability in generating relevant and context-aware text outputs.
Pricing
Entry-Level Pricing
MaestroQA
Contact Us
Request a demo today
We'd love to put together a custom proposal for you based on your team's unique needs.
Request a demo and we'll contact you to learn more about your use case + create the best package for your team.
Scorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
MaestroQA
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.4
256
8.9
646
Ease of Use
9.4
259
9.0
650
Ease of Setup
9.2
83
9.0
352
Ease of Admin
9.2
75
8.9
254
Quality of Support
9.7
248
9.2
569
Has the product been a good partner in doing business?
9.6
73
9.1
245
Product Direction (% positive)
9.4
235
9.2
635
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
215
9.2
592
9.5
217
8.8
576
9.1
212
8.8
592
Engagement
9.4
217
9.0
588
9.3
213
8.7
584
9.1
196
8.4
559
Performance
9.3
199
8.4
554
9.5
197
9.0
565
Generative AI
9.1
66
Feature Not Available
9.2
66
8.2
410
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support, Speech Analytics, and Conversation Intelligence
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.1%
Computer Software
9.1%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.9%
Other
48.2%
Consumer Services
11.2%
Financial Services
8.8%
Information Technology and Services
6.1%
Outsourcing/Offshoring
5.9%
Gambling & Casinos
5.7%
Other
62.3%
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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