# MaestroQA vs Zendesk Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that MaestroQA excels in its quality assurance capabilities, with users highlighting its ability to transform quality reviews into coaching opportunities rather than just pass/fail assessments. This approach helps agents improve through real data insights.
- **Users say** that Zendesk Contact Center provides a streamlined experience by centralizing multiple services, which simplifies data management. Reviewers appreciate having everything in one place, making it easier to navigate their workflows.
- **According to verified reviews** , MaestroQA stands out for its intuitive interface and ease of navigation, with recent updates making it even more user-friendly. This has been particularly beneficial for conducting structured evaluations efficiently.
- **Reviewers mention** that while Zendesk Contact Center offers a comprehensive solution, some users have expressed a desire for more in-depth features tailored to specific needs, indicating that it may not fully meet all unique workflow requirements.
- **G2 reviewers highlight** MaestroQA's superior support quality, with users rating it highly for responsiveness and helpfulness. This level of support is crucial for teams looking to maximize their quality assurance processes.
- **Users note** that while both platforms cater well to mid-market segments, MaestroQA has a slight edge in user satisfaction metrics, particularly in areas like ease of setup and overall product direction, which are critical for teams looking to implement new tools quickly.



| | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 324 | 312 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Mid-Market (59.2% of reviews) | 
| **Entry Level Price** | Request a demo today | Starting at $83.00 1 agent Per Month | 

---
## Top Pros & Cons

### MaestroQA

Pros:
- Ease of Use (23 reviews)
- Scoring System (21 reviews)

Cons:
- Usability Issues (22 reviews)
- Missing Features (10 reviews)

### Zendesk Contact Center

Pros:
- Ease of Use (8 reviews)
- Efficiency (8 reviews)

Cons:
- Inefficient Workflow (4 reviews)
- Workflow Disruption (4 reviews)

---
## Ratings Comparison
| Rating | MaestroQA | Zendesk Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.4 (259 reviews) | 8.9 (210 reviews) | 
  | **Ease of Use** | 9.4 (262 reviews) | 9.0 (243 reviews) | 
  | **Ease of Setup** | 9.2 (86 reviews) | 8.8 (126 reviews) | 
  | **Ease of Admin** | 9.2 (76 reviews) | 9.1 (101 reviews) | 
  | **Quality of Support** | 9.7 (251 reviews) | 9.3 (217 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (74 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.3 (237 reviews) | 8.9 (190 reviews) | 

---
## Pricing

### MaestroQA

#### Entry-Level Pricing

Plan: Contact Us

Price: Request a demo today

Description: We'd love to put together a custom proposal for you based on your team's unique needs.

Request a demo and we'll contact you to learn more about your use case + create the best package for your team.


[Learn more about MaestroQA](https://www.g2.com/products/maestroqa/reviews)

#### Free Trial

Yes

### Zendesk Contact Center

#### Entry-Level Pricing

Plan: Zendesk Contact Center

Price: Starting at $83.00 1 agent Per Month

Description: Combine any Zendesk Customer Service or Employee Service Suite plan with Contact Center

Key Features:
-   Unified Agent Workspace
- AWS added services
- Amazon Connect Telephony Usage

[Browse all 2 editions](https://www.g2.com/products/zendesk-contact-center/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Messenger

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | 8.1/10 | 37 |

#### Administration

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | 7.9 (20 reviews) | 
| **Data Workflows** | Not enough data | 7.5 (19 reviews) | 
| **Issue Management** | Not enough data | 8.1 (19 reviews) | 

#### Knowledge Management

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (31 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (23 reviews) | 
| **Analytics** | Not enough data | 7.0 (25 reviews) | 

#### Compliance

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (17 reviews) | 
| **Data Governance** | Not enough data | 8.1 (16 reviews) | 
| **Compliance** | Not enough data | 8.4 (16 reviews) | 
| **Auditing** | Not enough data | 8.3 (15 reviews) | 

#### Customer Support

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.8 (22 reviews) | 
| **Suggestions** | Not enough data | 7.8 (22 reviews) | 
| **Decision Trees** | Not enough data | 8.3 (15 reviews) | 

#### Data Security

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (17 reviews) | 
| **Data Transport** | Not enough data | 8.1 (18 reviews) | 
| **Access Management** | Not enough data | 8.8 (18 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.3 (20 reviews) | 

#### Administration

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 8.2 (19 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (25 reviews) | 
| **Performance and Reliability** | Not enough data | 8.4 (26 reviews) | 

#### Generative AI

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Call Analytics

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | 9.3/10 | 236 |
| **Zendesk Contact Center** | 9.3/10 | 135 |

#### Quality Assurance

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Evaluation** | 9.5 (218 reviews) | 9.7 (126 reviews) | 
| **Calibration** | 9.5 (217 reviews) | 9.2 (118 reviews) | 
| **Reports** | 9.1 (213 reviews) | 9.1 (123 reviews) | 

#### Engagement

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Feedback** | 9.4 (219 reviews) | 9.5 (124 reviews) | 
| **Dashboards** | 9.2 (215 reviews) | 9.2 (122 reviews) | 
| **Training** | 9.1 (197 reviews) | 8.8 (108 reviews) | 

#### Performance

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | 9.3 (199 reviews) | 9.4 (113 reviews) | 
| **Compliance** | 9.5 (198 reviews) | 9.8 (84 reviews) | 

#### Generative AI

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | 9.1 (66 reviews) | 9.0 (23 reviews) | 
| **AI Text Summarization** | 9.2 (66 reviews) | 9.1 (23 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | 9.2/10 | 42 |

#### Channels

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.6 (17 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Web Chat** | Not enough data | 9.0 (8 reviews) | 
| **Mobile SMS** | Not enough data | 8.1 (6 reviews) | 
| **Email** | Not enough data | 8.8 (14 reviews) | 

#### Generative AI

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (10 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 7.8 (6 reviews) | 
| **Speech Analytics** | Not enough data | 8.3 (6 reviews) | 
| **Auto Dialer** | Not enough data | 7.3 (5 reviews) | 
| **IVR** | Not enough data | 7.9 (7 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (8 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.1 (7 reviews) | 
| **Administrator Access** | Not enough data | 9.3 (12 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.3 (26 reviews) | 
| **Session Recording** | Not enough data | 8.3 (8 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.0 (8 reviews) | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Compliance

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Regulations** | Not enough data | Not enough data | 
| **Updates** | Not enough data | Not enough data | 
| **Exemptions** | Not enough data | Not enough data | 

#### Management

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | 
| **Blocking** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Screening** | Not enough data | Not enough data | 

#### Integration

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | 
| **Marketing & CRM** | Not enough data | Not enough data | 
| **Third-Party** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | 7.0/10 | 5 |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | 7.0 (5 reviews) | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Generative AI

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to MaestroQA (2):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Zendesk Contact Center (9):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | MaestroQA | Zendesk Contact Center | 
|---|---|---|
| **Small-Business** | 16.2% | 30.5% | 
| **Mid-Market** | 55.0% | 59.2% | 
| **Enterprise** | 28.8% | 10.3% | 

### By Industry

#### MaestroQA

- **Consumer Services:** 22.7%
- **Computer Software:** 9.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.1%
- **Telecommunications:** 5.8%
- **Outsourcing/Offshoring:** 5.2%
- **Health, Wellness and Fitness:** 3.9%
- **Financial Services:** 3.6%
- **Food & Beverages:** 3.6%
- **Consumer Goods:** 2.9%
- **Other:** 29.8%

#### Zendesk Contact Center

- **Computer Software:** 15.2%
- **Information Technology and Services:** 12.8%
- **Consumer Services:** 8.4%
- **Financial Services:** 6.4%
- **Computer Games:** 4.1%
- **Health, Wellness and Fitness:** 3.4%
- **Internet:** 3.0%
- **Outsourcing/Offshoring:** 3.0%
- **Leisure, Travel & Tourism:** 2.7%
- **Retail:** 2.7%
- **Other:** 38.2%

---
## Alternatives

### Alternatives to MaestroQA

- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (442 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews) — 4.6/5 stars (276 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (429 reviews)

### Alternatives to Zendesk Contact Center

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (442 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)

---
## Top Discussions

### MaestroQA

- Title: [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) — 1 comment, 1 upvote
  > **Top comment:** "Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module...."
- Title: [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Zendesk Contact Center

- Title: [What integrations does Local Measure offer?](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our..."
- Title: [What's included in the Local Measure platform?](https://www.g2.com/discussions/what-s-included-in-the-local-measure-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social..."
- Title: [What kind of businesses use Local Measure?](https://www.g2.com/discussions/what-kind-of-businesses-use-local-measure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center)