MaestroQA Features

Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls

Provides tools for evaluating customer interactions This feature was mentioned in 215 MaestroQA reviews.

Offers features for maintaining fair and consistent scoring This feature was mentioned in 217 MaestroQA reviews.

Generates quality and performance reports 212 reviewers of MaestroQA have provided feedback on this feature.

As reported in 217 MaestroQA reviews. Tools for providing personalized feedback and coaching sessions

As reported in 213 MaestroQA reviews. Provides a centralized dashboard for agents to view their scores and feedback

Based on 196 MaestroQA reviews. Tools for educating and training agents

Integrates with other customer service or CRM software 199 reviewers of MaestroQA have provided feedback on this feature.

Based on 197 MaestroQA reviews. Helps ensure customer privacy and data protection

Can support effective translation for a wide variety of languages, even uncommon ones.

Quality control is performed by post-editing or by using a glossary.

Translation support is provided with near real-time responses during customer engagement.

Uses machine translation technologies to provide translation support.

Continuously refines and improves translation support methods.

The translation engine is able to provide translation support to a large volume of translation requests.

All messages are either immediately deleted, or held in a secure location following regulations.

Provides translation across all support channels like chat, ticketing, email, etc.

Communication security meets HIPAA, GDPR, and CCPA regulatory standards.

Customer's anonymity is maintained.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Based on 66 MaestroQA reviews. Allows users to generate text based on a text prompt.

As reported in 66 MaestroQA reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives