# What's the best service for automated customer support chats?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m looking into services that offer automated customer support chats. My focus is on tools that use chatbots or AI to handle FAQs, route tickets, and reduce response times, especially for teams that want 24/7 coverage without increasing headcount.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some top-rated platforms for automated customer support chat:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/saas-first/reviews"><strong>SaaS First</strong></a>: Recognized for 24/7 support and omnichannel communication, making it suitable for businesses that need round-the-clock availability and want to manage interactions across multiple channels.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews"><strong>Zendesk</strong></a>: Known for its help desk, Zendesk also offers AI-powered chatbots that work across web, mobile, and messaging apps. It integrates well with ticketing and knowledge bases.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/kommunicate/reviews">Kommunicate</a>: A platform known for its omnichannel integrations and no-code chatbot builder, allowing businesses to easily deploy AI chatbots across various channels.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tidio/reviews"><strong>Tidio</strong></a>: Tidio offers live chat and automation together, with drag-and-drop workflows to build your own support bots. It’s budget-friendly and easy to get started with, especially for small businesses.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/drift/reviews"><strong>Drift</strong></a>: While Drift is known for sales, it also offers great chatbot tools for support. You can automate FAQs, route conversations, and keep your support team focused on complex issues.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I found these while browsing G2’s <a class="a a--md" elv="true" href="https://www.g2.com/categories/live-chat">live chat software category</a>. If you’ve used any of these, I’d love to hear which ones helped most with improving response times and cutting down on repetitive tickets.</p>

##### Post Metadata
- Posted at: about 1 year ago
- Author title: Industry Analyst
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Let me know what you think, if you have used any of these products!&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: Industry Analyst





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