MaestroQA Discussions

MaestroQA

(322)4.8/5

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

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# What is MaestroQA used for? What is MaestroQA used for? ##### Post Metadata

- Posted at: over 2 years ago - Author title: Pinned by G2 as a common question

# Is there an app which we can download for easier browsing on the mobile phone? I am using the MaestroQA on a desktop, wondering if there is an app downloadable to mobile phone to access it everywhere. ##### Post Metadata

- Posted at: almost 5 years ago

- Net upvotes: 1

# Aside from the bar graph that shows after you signed in, are there any other charts that I can change into? Instead of the bar graph I wish to see other charts that displays my performance. ##### Post Metadata

- Posted at: about 5 years ago

- Net upvotes: 1

# Are you guys still testing the recording function? I was asked to try this function a while ago but I never heard back about it. I am not sure if this is already implemented for all users and should be managed with the person that "qualifies" me? ##### Post Metadata

- Posted at: about 5 years ago

- Net upvotes: 1

# No question, just an idea - have a section on Maestro that speaks to coaching strategies. Great user friendly graphics and small pieces around effective coaching with Maestro Data - this will allow a audio and visual presentation around all the features of Maestro along with a section dedicated to effective coaching techniques/strategies, etc. No question, just an idea - have a section on Maestro that speaks to coaching strategies. Great user-friendly graphics and trim pieces around effective coaching with Maestro Data - this will allow an audio and visual presentation around all the features of Maestro along with a section dedicated to practical coaching techniques/strategies, etc. ##### Post Metadata

- Posted at: over 4 years ago