--- title: MaestroQA Reviews meta_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 325 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 325 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews **Vendor:** MaestroQA **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 325 ## About MaestroQA MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro ## MaestroQA Pros & Cons **What users like:** - Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. (22 reviews) - Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. (21 reviews) - Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. (20 reviews) - Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. (18 reviews) - Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. (12 reviews) - Evaluation Process (10 reviews) - Users find the **navigation ease** of MaestroQA instrumental for productivity, allowing quick access to necessary details. (10 reviews) - Users praise the **easy-to-use interface** of MaestroQA, highlighting its smooth workflow and efficient feedback features. (10 reviews) - Feedback System (9 reviews) - Learning (7 reviews) **What users dislike:** - Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. (21 reviews) - Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. (9 reviews) - Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. (5 reviews) - Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. (5 reviews) - Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. (4 reviews) - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Inadequate AI Capabilities (3 reviews) - Users find the **reporting inadequate** , as locating specific reports can be time-consuming and less intuitive. (3 reviews) - Users experience **initial difficulties** with MaestroQA's lengthy implementation and complex interdependencies between features. (3 reviews) ## MaestroQA Reviews ### 1. An easy-to-use QA platform **Rating:** 4.0/5.0 stars **Reviewed by:** Grigor B. | Founder, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about MaestroQA?** In the past year, MaestroQA has updated the interface quite dramatically, making it way more user friendly. **What do you dislike about MaestroQA?** AI features require additional purchase which drives the cost up significantly **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA helps us monitor and evaluate our agents in all communication channels we are present with an easy-to-use and intuitive UI that our agents find easy to use as well. ### 2. Excellent Tool for Analyzing Customer Interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Dhana S. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about MaestroQA?** It helps to analyze the calls, chats that happens with our customer **What do you dislike about MaestroQA?** Lot of limitations when it comes to integration **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA provides an easy to use, out of the box API integration with Salesforce. In the MaestroQA dashboard, you can one-click integrate with Salesforce and start syncing in Cases immediately (and optionally Tasks or other tables) and begin customizing your integration ### 3. Maestro is a 50/50 for me as of now **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about MaestroQA?** We can see in full detail our CSATs and Quality Scores. **What do you dislike about MaestroQA?** I cannot say so, but the Maestro is not yet being use to its full potential. There are still parts of the site that are un touched. Also, if only you can add a feature where we can directly file a dispute on an Audit. **What problems is MaestroQA solving and how is that benefiting you?** Maestro helps in checking our Weekly CSATs. We can easily locate them when we can no longer find them in Zendesk. ### 4. Tool is simple, specific as it helps a CA to audit cases **Rating:** 4.0/5.0 stars **Reviewed by:** Lovely R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about MaestroQA?** It helps in a better way to audit and provide remarks to agent **What do you dislike about MaestroQA?** At times connect error is there else everything is good **What problems is MaestroQA solving and how is that benefiting you?** All good ### 5. Very detailed and throughout out system. **Rating:** 4.0/5.0 stars **Reviewed by:** Albert V. | csa, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about MaestroQA?** The attention to detail and the opportunity to really engage with the different aspects to leaving feedback and looking at different characteristics give to give a holistic option for reviews for people reviewing or giving the review. **What do you dislike about MaestroQA?** Nothing I can really say I dislike about the software Everything has a very detailed aspect and is very consumer friendly. So not much when it comes to negative aspects. **What problems is MaestroQA solving and how is that benefiting you?** It is solving an interface problem between the quality assurance of a person completing a task and the person reviewing the task. It allows for anonymity for the person leaving the review. It allows for smooth coaching. ### 6. Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Diana Z. | Quality Assurance Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about MaestroQA?** I like that you can speed up the speed of the call when listening to an interaction between the customer and the rep. It is helpful when there is a lot of dead air or hold time on the call. **What do you dislike about MaestroQA?** I dont like that if you accidently exit Maestro, you lose all your work on the notes (unless you saved it as a draft before). Maestro should give a pop up message asking if you are sure you want to exit before closing. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is allow us to view the information available in Salesforce so that we dont have to go back and fourth between Salesforce and Maestro. It saves time since the information is in Maestro. ### 7. Good for evaluating Quality and CSAT scores **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about MaestroQA?** It offers customizable scorecards, analytics and reporting, collaboration tools, and automation to help teams measure, analyze, and improve their customer support operations. **What do you dislike about MaestroQA?** It has some limitations, such as a complex user interface, high price point, and difficulty with integrating the platform with existing software, also it's old design and not user friendly **What problems is MaestroQA solving and how is that benefiting you?** It helps automate quality assurance processes, overcome the challenge of inconsistent agent performance, and save time on manual monitoring. It also provides analytics and reporting on agent performance, ### 8. Maestro is great for logging coaching and feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about MaestroQA?** I love that my reports have a central location for ticket coaching and feedback. **What do you dislike about MaestroQA?** I wish it were easier to add manual tickets / directly pull them from another program. **What problems is MaestroQA solving and how is that benefiting you?** Maestro benefits me by having a clean and user-friendly location for all coaching and feedback. It solves the problem of many dashboards. ### 9. Overall a great tool, but could use some updates. **Rating:** 4.0/5.0 stars **Reviewed by:** Meara T. | Support Mentor, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** I love the annotations features in Maestro. I also love the drop-down features as I find this helpful to close each section when I am finished grading that part. I keep all of the sections open for the ones I need to continue to work on. **What do you dislike about MaestroQA?** The biggest downside for me is that you can not use formatting in annotations. i use annotations a lot to highlight specific behaviors so I would appreciate if we could also use formatting here such as the ability to add hyperlinks or bold certain words. I also find that Maestro updates very often and I have lost my work a few times due to Maestro glitching out, it would be helpful if there was an auto-save feature that saved your draft every 10 minutes or so. **What problems is MaestroQA solving and how is that benefiting you?** Maestro allows me to specifically highlight someone's work so that I can use the Situation Behaviour Impact model very easily when providing feedback. Maestro allows me to provide specific feedback when grading. ### 10. Well structured and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ronja M. | CX LEas, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** All the available information is easy to access **What do you dislike about MaestroQA?** Nothing specific. It could be a little bit more integrated in different systems **What problems is MaestroQA solving and how is that benefiting you?** It helps me to review my teams reviews and I can help my team improve ### 11. Good System for Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan B. | Member Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** QA software helps agents and managers run a successful call center by measuring customers' or members' expectations compared to team performance. The QA process allows you to better meet customer/member expectations, leading to increased customer loyalty as well as customer satisfaction. **What do you dislike about MaestroQA?** Some of the gradings were unfair or performed poorly. I had a few "auto fails" that I had to appeal and get corrected because the agents skimmed through the ticket instead of thoroughly looking through it. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA helps us as agents have better member interactions. I benefited personally from MaestroQA because the system helped boost my voice and professionalism. ### 12. Maestro Review **Rating:** 3.5/5.0 stars **Reviewed by:** Darren C. | Resource Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Maestro is a great way to access the quality of the member interactions by agents. I use grammerly to keep the grammer correct. This allows it to outshine its competitors. **What do you dislike about MaestroQA?** I think the boxes used to specify correct procedures within each section, should be required individually as opposed to per section and should register score only when checked. **What problems is MaestroQA solving and how is that benefiting you?** It solves the problem of providing regular adjustments for agents while educating them. Yes it does make me more productive and has increased my businesses performance. ### 13. MQA review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** Very easy to walk through and find tabs needed **What do you dislike about MaestroQA?** several glitches often happen. This causes frustration. **What problems is MaestroQA solving and how is that benefiting you?** Not sure exactly on the specifics, however when an issue a rises i do appreciate it is handled mostly in a timely way. ### 14. Hard to utilized **Rating:** 4.0/5.0 stars **Reviewed by:** Nitrojean E. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** Checking my survey scores as it helps me improve my skills on getting more promoter **What do you dislike about MaestroQA?** QA Scores is hard to find especially the notes of QA **What problems is MaestroQA solving and how is that benefiting you?** Getting QA Scores before, how I can still develop myself ### 15. Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Mykala A. | Tier 3 Escalated Consumer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about MaestroQA?** I like that I'm able to listen to my recorded call now and I can see the case notes & QA auditor's notes without needing to hop different tabs **What do you dislike about MaestroQA?** I wish the ticket ID's weren't so lengthy **Recommendations to others considering MaestroQA:** I enjoy how easy it is to navigate now, I don't have recommendations to develop further **What problems is MaestroQA solving and how is that benefiting you?** It provides the benefit of showing us how our cases are being graded ### 16. QA tool **Rating:** 3.5/5.0 stars **Reviewed by:** Ema R. | Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** The level of coaching possibilities, as well as features. **What do you dislike about MaestroQA?** The interface, is cluttered and not user friendly. **Recommendations to others considering MaestroQA:** It´s important to know where you are situated with your product/project journey. Maestro QA can be a powerful tool, especially for big projects with multiple agents. **What problems is MaestroQA solving and how is that benefiting you?** Allowing us to evaluate Specialists and allowing Specialists to see their evaluations. ### 17. Maestro is really helpful in keeping a track of your performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about MaestroQA?** Maestro helps you getting your quality grades which helps you in improving your quality **What do you dislike about MaestroQA?** There is nothing that I dislike about maestroQA **What problems is MaestroQA solving and how is that benefiting you?** It evaluates our work. its benefit is to get the moast accurate evaluation for your work ### 18. A good tool for QA assesments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Zendesk integration is good, provides plenty of information. Allows automation and detailed filtering. The ability to allow agents to self evaluate is a welcome addition. **What do you dislike about MaestroQA?** Reporting and API is clunky and not as smooth as it could be. Other tools allow API to retun JSON, but we've only been able to trigger XLS file generation with API calls **What problems is MaestroQA solving and how is that benefiting you?** It allows evaluating agents, calibrating and collecting data to assist with improving work as well as procedural quality by identifying key opportunities through review. ### 19. Maestro review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about MaestroQA?** This application is really helpful for us to review our performance **What do you dislike about MaestroQA?** There is nothing to dislike about maestroQA **What problems is MaestroQA solving and how is that benefiting you?** This helps in monitoring our performance ### 20. its a nice experience i cant complain **Rating:** 3.5/5.0 stars **Reviewed by:** Mauricio A. | Escalated Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** the way its so clear to tell whatis what **What do you dislike about MaestroQA?** graders knock off points for no reason sometimes **What problems is MaestroQA solving and how is that benefiting you?** its benefitting me by letting me see my grades on cases so easily ### 21. All in one **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaestroQA?** All in one. Every efficient and suitable to the need of our company. **What do you dislike about MaestroQA?** Haven't had the pleasure of being able to thorough explore **What problems is MaestroQA solving and how is that benefiting you?** As of now, we are still fresh with the application. ### 22. It's ok, but can be a little better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** The layout is lovely, and the dashboard is easy to read and very straightforward. **What do you dislike about MaestroQA?** Can't view Khoros tickets in the same way Zendesk ones can be viewed. **What problems is MaestroQA solving and how is that benefiting you?** It gives me clear graphs of my performance and helps to stay on track. ### 23. Pleasant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** Metrics and breakdown of sections are very systematic **What do you dislike about MaestroQA?** Sections could be more well described and layout could be better **Recommendations to others considering MaestroQA:** Go for it! **What problems is MaestroQA solving and how is that benefiting you?** It is helping us to determine which area an agent needs to focus on and to zoom on that ### 24. QA Software for Support Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about MaestroQA?** The features and functionality. It's really robust, there's a lot you can do with it. I love that it also allows for automating pretty much everything so as an administrator once you have everything set up, it's pretty smooth sailing. I also really like the coaching forms, they allow for streamlining 1 on 1s with agents. And in general, agent visibility into the experience. The way ticket searching works, it's also great for off brand use. **What do you dislike about MaestroQA?** It can be a bit confusing to use at first. There a lot of features and options and it's not really intuitive on how to use them. I've also found some of their how-tos don't really provide a ton of clarity so it still requires reaching out to your rep. Nor nessessarily on Maestro, but locating tickets to calibrate can still be a bit difficult since these would need to found manually and rely on your CRM tagging to find them without looking through a ton. **Recommendations to others considering MaestroQA:** Worth the trial! **What problems is MaestroQA solving and how is that benefiting you?** Previously we did all QA through spreadsheets, we had no unifying system or data other than what existed there. This really streamlines the entire process so you can focus on the actual QA process rather than the logistics or how to do it. We've found it's really helped agents improve and has allowed them to be involved in the process as well through Maestro's dashboard and coaching forms. It's made everything more collaborative and less scary for everyone on the team. ### 25. Great user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about MaestroQA?** What I like is that it is able to show all the ticket history from Zendesk and the scorings are more detailed. **What do you dislike about MaestroQA?** What I don't like would be the limited integration from Okta. It is possible to login via Zendesk (but sometimes it has errors). **What problems is MaestroQA solving and how is that benefiting you?** It is great in tracking the scores of the agents. ### 26. Better insights into agent and client experience **Rating:** 4.0/5.0 stars **Reviewed by:** Emily M. **Reviewed Date:** February 02, 2021 ### 27. Effective customer experience checker **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** I get to see all my scores and progress over the past weeks and see where I can improve more or what I should or shouldn't be doing on every engagement. **What do you dislike about MaestroQA?** Initially, I would look at all the scores I've had over the past weeks and months, but sadly viewing my home dashboard doesn't reflect that I've opened my Maestro account; thus, not making it look like I take note of mistakes I've had on past customer engagements. **Recommendations to others considering MaestroQA:** It's a great tool **What problems is MaestroQA solving and how is that benefiting you?** I wouldn't say it's a problem but more of like monitoring how I engage and communicate with customers, ensuring quality and excellent customer experience. ### 28. MaestroQA Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about MaestroQA?** It allows you to keep track of your performance levels while assisting members and how to continuously improve to be successful **What do you dislike about MaestroQA?** QA scores change from one to the next and if you score unsatisfactory on one score it takes a substantially high score to get back to the same satisfactory level you where you started **What problems is MaestroQA solving and how is that benefiting you?** I benefit from MaestroQA by continuing to grow and learn from what the QA team feedback provides based on my scores ### 29. Very Easy to Use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about MaestroQA?** It's very straightforward product that's easy to use and figure out without any formal instructions. I use it to rate quality of support tickets. **What do you dislike about MaestroQA?** It's good for majority support tickets but it may not reflect accurate ratings for exceptions that require more context. **Recommendations to others considering MaestroQA:** It doesn't capture everything - with support tickets, there are always exceptional cases to be considered so use the scoring as a guideline but not single source of truth. **What problems is MaestroQA solving and how is that benefiting you?** We use Maestro to help quantify quality if responses to support tickets. The scoring help us identify tickets where we can improve our communication with the customer. ### 30. Amazing tool makes life so much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** How quickly and easily I'm able to grade tickets. The UX is terrific. **What do you dislike about MaestroQA?** I can only see people in my timezone and can't access data for other specialists outside of it **What problems is MaestroQA solving and how is that benefiting you?** Providing grading and context on my specialists interactions. ### 31. Scalable Solution for Growing Org **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about MaestroQA?** Maestro has been a great partner of ours over the past few years. From our original introduction of Maestro to our team, our agents and our graders have enjoyed using the tool to keep a pulse on the team's quality and understand coaching and growth opportunities. Our team has seen a lot of change since we first introduced it, and Maestro has grown with us seamlessly. Anything from switching chat providers and knowing that we can still pull in chats for review to adding new graders and having them come up to speed because of its ease of use, we've really hit very few bumps along the way. We've received great consultation when there were pain points we needed to more strategically discuss, and every time I chat with their support team, I'm met with prompt, friendly, and helpful assistance. **What do you dislike about MaestroQA?** Not much comes to mind. I don't believe we're really using the tool to its full potential and we've received some feedback from graders that it sometimes feels like more than we need, or that grading could be simplified, but that's probably more on our end than Maestro's. **What problems is MaestroQA solving and how is that benefiting you?** Our customers expect and deserve consistent experiences, regardless of who they speak to on our team. Maestro allows us to ensure that our entire team is providing quality responses and consistent experiences. We especially love the ability to highlight certain parts of their interaction and add targeted comments. ### 32. MaestroQA is a very user-friendly tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about MaestroQA?** We really appreciate the team at MaestroQA and especially Denmore our success manager, who is always prompt and there to answer any questions we may have. MaestroQA is a very user-friendly tool and has helped us save substantial time from the traditional spreadsheets we previously used. This means we can spend more time focusing on improving our service for our users. Go team MaestroQA! **What do you dislike about MaestroQA?** It would be great if there was a direct integration with DOMO, which will allow us to connect all our agent KPIs. **What problems is MaestroQA solving and how is that benefiting you?** Identifying knowledge gaps in our teams. ### 33. Manager Quality and Training **Rating:** 4.0/5.0 stars **Reviewed by:** Myrte v. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about MaestroQA?** MaestroQA is still continuously working on improvements and are really easy to reach if you have any questions. **What do you dislike about MaestroQA?** Some of the reporting to be a bit more elaborate, but we are working on that with them so will most likely be solved in the near future! **What problems is MaestroQA solving and how is that benefiting you?** The implementation was done well. We made sure that the system is adjusted to our needs. ### 34. Very user-friendly, good and efficient QA program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2020 **What do you like best about MaestroQA?** Quick setup, user-friendly, minimum work & great account managers. **What do you dislike about MaestroQA?** Not activating the Agents enough, something more stimulating is needed for them to grab the feedback. Not showing other KPIs, such as scorecards. **Recommendations to others considering MaestroQA:** Great service for easy QA on your team! **What problems is MaestroQA solving and how is that benefiting you?** The manual work having to find tickets to grade is solved by how MaestroQA provides the tickets and also the manual work having to send it to the Agent is solved in a great way. ### 35. QA on the Mind! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about MaestroQA?** Maestro QA is a utility tool for all things Quality. The UI is very simple and allows you to monitor how your agents are connecting with your Customers. I like the ability to customize what you want to be graded and how you see those results. **What do you dislike about MaestroQA?** I believe the reporting can be much better especially if you can marry your CRM data and MaestroQA Data. **What problems is MaestroQA solving and how is that benefiting you?** We are using Maestro QA for all of our Quality monitoring and management. ## MaestroQA Discussions - [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) - 1 comment, 1 upvote - [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) - 1 comment, 1 upvote - [View MaestroQA pricing details and edition comparison](https://www.g2.com/products/maestroqa/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A01%3A04+-0500&secure%5Bsession_id%5D=f3a1d605-a41a-4f7c-b908-c162a6afa64b&secure%5Btoken%5D=c479bef53eab7e5c79523a1cc5ab1a36189f23bdf3314d5df4928c5e3f1e6447&format=llm_user) ## MaestroQA Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## MaestroQA Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Channel** - Security - Omnichannel - Privacy - Anonymity **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top MaestroQA Alternatives - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (440 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews)