LiveChat Reviews & Product Details

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Seller

Text

Discussions

LiveChat Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Irish, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Daniel Zielinski

Used by Signable and 2 others

Beta

10% off your first payment

Get 10% off your first payment for LiveChat! It doesn’t matter whether it’s a one-month payment or a full year upfront - the discount applies with no exceptions!

LiveChat Integrations

(106)

Verified by LiveChat

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LiveChat Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LiveChat, and what problem is it built to solve?

LiveChat is a live chat platform for communicating with website visitors in real time. It is built to support customer service and sales through tools such as chat routing, analytics, and integrations with CRM and e-commerce platforms.

What languages does LiveChat support?

LiveChat supports 1 language: English.

What company sizes and industries is LiveChat the best fit for?

LiveChat shows positive fit across small, mid-market, and enterprise organizations, with reviewer representation also clustering in several industries. The strongest concentrations include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Retail and e-commerce: Retail businesses and related online selling use cases.
Industry — Technology: Computer software and information technology services.
Industry — Financial services and education: Both sectors have a notable presence among positive users.

How long does it take to implement LiveChat across a team?

LiveChat can be quick to launch, though some teams report a longer setup. The most commonly reported go-live range is under a month, with shorter and longer implementations also represented.

Time to go live	Relative frequency
Under 1 month	Most commonly reported
Under 1 day	Also commonly reported
1–3 months	Reported less often
3–6 months or longer	Occasional longer implementations

What customer support options does LiveChat provide, and how do users find the overall support experience?

LiveChat offers 24/7 live-representative support, along with chat, email/help desk, and phone support. The support experience is often described as helpful and responsive, with users appreciating knowledgeable assistance during setup and troubleshooting; some find it harder to reach the right support channel or experience slower replies.

What tools and platforms does LiveChat integrate with, and how do these integrations help users get more value from the product?

LiveChat offers 15 integrations, connecting chat with tools for customer records, online stores, websites, and messaging. Users describe these connections as a way to bring customer context into conversations and support sales and service workflows from a more central place.

CRM and sales: HubSpot Marketing Hub and Salesforce Sales Cloud.
E-commerce and websites: Shopify Plus and WordPress.com.
Messaging and chatbot workflows: WhatsApp bot and ChatBot.

What features or capabilities could make LiveChat even more useful?

LiveChat could be more useful with stronger reporting and more control over how teams tailor workflows and the customer-facing chat experience. Recurring improvement requests include:

Expand reporting, including more detailed analysis and easier data export.
Offer more flexible widget, interface, and branding customization.
Make notifications more consistent and easier to tailor to chat priority and availability.
Improve routing and workflow controls, including more precise assignment to teams or agents.
Strengthen mobile app reliability and provide a more complete mobile experience.

How useful do LiveChat users find its AI features in everyday use?

LiveChat’s AI features are most useful when they handle routine questions or help agents get up to speed quickly, though bot understanding and routing can need refinement. Listed capabilities include:

Agent assistance: AI Text Generation and AI Text Summarization.
Chatbot workflows: Collection of information and Route To Human.

Users describe AI-generated replies and summaries as helpful for speeding up responses and understanding conversation context, while concerns about answer accuracy and outdated information temper the experience.

G2 reviews are authentic and verified.

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Alan B.

Client Success Representative

Small-Business (50 or fewer emp.)

1/7/2022

"LiveChat Looks Great and Performs Great"

5/5

What do you like best about LiveChat?

The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule. Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

The customers we service are very happy to be able to jump right into a conversation with a live agent, however, some of our clients don't have enough volume to merit a dedicated agent for 40 hours a week, so by combining low-volume clients, and cross-training our agents we are able to serve these multiple clients from one dashboard/one login. It's great! Review collected by and hosted on G2.com.

Kimberly Y. M.

CEO and Cofounder

Small-Business (50 or fewer emp.)

Originally submitted 1/3/2017

"LiveChat Review - 6 Year Customer"

5/5

What do you like best about LiveChat?

LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription. Review collected by and hosted on G2.com.

Fola M.

Integrated Markeing Specialist

Enterprise (> 1000 emp.)

3/7/2022

"More than an helpdesk solution."

5/5

What do you like best about LiveChat?

Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them, across multiple channels like Facebook messenger, WhatsApp and even via text messaging. Being able to do the above ensures that we always have multiple mediums of communication with most of our customers, which in turn has meant more effective engagement. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me, there is no better helpdesk tool than Livechat, when it comes to effective conversational engagement with target leads and customers in real-time. Review collected by and hosted on G2.com.

Heather B.

Supply Chain Account Specialist/Large Account Manager

Manufacturing

Small-Business (50 or fewer emp.)

Originally submitted 2/16/2022

"LiveChat keeps our customers Happy!"

5/5

What do you like best about LiveChat?

LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :) Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

Our organization saves so much time using Live Chat for our online shoppers. We have succeeded many times to help prevent cart abandonment and checkout issues with our site at the point of sale. It is nice to offer instant clarification about product interest without the customer having to call because so many choose to buy online now. Review collected by and hosted on G2.com.

fazlulla r.

SENIOR QUALITY ANALYST

Enterprise (> 1000 emp.)

Originally submitted 5/20/2022

"Live-Chat software is mind-blowing"

4.5/5

What do you like best about LiveChat?

The best I like about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

The visitor's invite limit is not suitable for a company with a larger base of customers. Also, the real-time traffic tracking hinders the smooth performance of the agent console. Review collected by and hosted on G2.com.

Recommendations to others considering LiveChat:

It would be an immense pleasure to share the live-chat software with the circle and share the best outputs of it. Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

The best about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. Review collected by and hosted on G2.com.

Ivanka S.

Inbound Marketing Specialist

Mid-Market (51-1000 emp.)

2/17/2022

"Livechat simply creates possibilities around user engagement."

5/5

What do you like best about LiveChat?

I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, and we are converting Chat communications into channels through Livechat's integration with Slack. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good. Review collected by and hosted on G2.com.

Karlee D.

Customer Experience Manager

Enterprise (> 1000 emp.)

4/19/2022

"Great system, meets it's purpose"

4.5/5

What do you like best about LiveChat?

Live Chat meets the purpose of the platform. It is a system that allows customers to connect with our brand online in real-time. The layout/navigation of the system is easy to use. Pricing is fair. No issue with any of the functions. Provides great reporting insights. Tons of awesome features like canned responses, auto routing chats, converting chats to tickets when necessary. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

I have no complaints about the platform. Review collected by and hosted on G2.com.

Hilarye S.

Senior Salesforce Administrator

Enterprise (> 1000 emp.)

7/1/2022

"My user experience with livechat"

4/5

What do you like best about LiveChat?

I like its ability to save and categorize transcripts. Also, I like how it pops up when new chats come in. Also, I like how it allows customer care specialists to tag chats. It's really simple to use with a good interface. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Cannot change appearance of chats. Also, sometimes it's hard to set auto replies. Review collected by and hosted on G2.com.

Kaila J.

Contracts Manager

Small-Business (50 or fewer emp.)

7/26/2022

"LiveChat Review"

5/5

What do you like best about LiveChat?

LiveChat is easy to use and available for everyone on my team to use. It's quick and easy. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Nothing that I'm aware of yet. Everything seems to work great so far Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 9/16/2020

"One of the best app to communicate with clients"

5/5

What do you like best about LiveChat?

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

I am using it over a year but didn't come across any issue yet Review collected by and hosted on G2.com.

Recommendations to others considering LiveChat:

Yes, If you are willing to get communicate with your clients in a professional way then go for it. There are many hidden benefits that come with it. Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

As a support agent, I need to communicate with our clients to resolve the queries and LiveChat is helping to get communicate with our clients in a more professional and efficient way. Review collected by and hosted on G2.com.