--- title: LiveChat Reviews meta_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 810 scale: '5' date_modified: '2026-08-01' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 810 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. (24 reviews) - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. (20 reviews) - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. (19 reviews) - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. (16 reviews) - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. (7 reviews) - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. (6 reviews) - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. (5 reviews) - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. (5 reviews) - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Excellent format and platform **Rating:** 5.0/5.0 stars **Reviewed by:** Zac L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2018 **What do you like best about LiveChat?** The ease and ability to contact and communicate with others. **What do you dislike about LiveChat?** Maybe a brief tutorial on all the specs of how to do it. **What problems is LiveChat solving and how is that benefiting you?** We like to communicate the needs and troubleshoot through live chat. ### 2. Live Chat Pros and Cons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about LiveChat?** Working in a team to be able to transfer chats from one agent to another. So you can choose which department you can talk to. **What do you dislike about LiveChat?** You can’t cobrowse. So you can only do split screen **Recommendations to others considering LiveChat:** Know you can ban users for a certain amount of days. Lol **What problems is LiveChat solving and how is that benefiting you?** Tracking communication to look back at and reference. ### 3. Helps me in getting the job done. **Rating:** 5.0/5.0 stars **Reviewed by:** Temitope E. | Support representative., Banking, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about LiveChat?** I love the customer support team behind this software ,they are simply hands-on good : there have been times in the past where I ran into a brickwall and contacted Livechat support ,and they were always helpful and got issues resolved in a matter of minutes. As regards features ,this software is the best I have ever touched. We recently tried out Botengine and it has helped in easing workload on the support team. **What do you dislike about LiveChat?** I really have nothing against Livechat for now. Maybe Livebot should have been introduced way back.Probably came little too late. **What problems is LiveChat solving and how is that benefiting you?** We use Livechat to guide visitors to our websites towards our goal of converting them into customers. ### 4. Live chat is helpful for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about LiveChat?** I like that it is a simple feature to connect both customers and users with those who can help them find out any specific questions that may have at the touch of a button **What do you dislike about LiveChat?** Connection issues occur sometimes and it is frustrating **What problems is LiveChat solving and how is that benefiting you?** I’ve realized that people are always looking for quick answers and solutions if they can find them rather than taking time to call someone and have a phone conversation ### 5. Solves all our helpdesk problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra I. | Marketing Representative, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about LiveChat?** Livechat enable us place our chat feature on our Facebook fan page ,thus allowing our customers chat with us right from our Facebook fan page.Also has a great weekly chat stat. reporting system which gives us a rundown of our customer service activities in the last seven days. **What do you dislike about LiveChat?** Livechat currently does a perfect job for our helpdesk team. **What problems is LiveChat solving and how is that benefiting you?** Livechat ensures we are reachable to our customers and website visitors alike, while also enabling them reach us conveniently ,even while on the move ; as against them having to reach our call centre,where they will spend way more time and call credit too. ### 6. Intuitive and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about LiveChat?** LiveChat is a great chat program. It is easy to use and functions well. It very rarely has any downtime. The features like the chat sneak peak and the chat archiving are very useful. It's also nice to be able to see which other advocates are signed in at any time. It's also great to be able to send files through the chat. The ability to see where customers are chatting in from is helpful for security reasons. The way that information is displayed is very readable and intuitive. **What do you dislike about LiveChat?** Some of the sound effects can cause a lot of stress if you're busy, but you can turn them off. If you don't need to know every time a new visitor comes into the queue, I definitely recommend disabling that option. It can also be annoying when a customer is taking a long time to type and a chat bounces--a way to delay that without interrupting the customer with an empty response would be helpful. **Recommendations to others considering LiveChat:** It works well for customer chats. **What problems is LiveChat solving and how is that benefiting you?** It allows people who don't want to call to reach out for the same level of service that they'd receive over the phone. The ability to send files in the chat also is very helpful for customers who are having issues checking their email or receiving emails. It's also useful for international customers because you can use online translation tools to overcome language barriers. The archiving also helps to check on past interactions to see what exactly was said to the customer. ### 7. fast communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about LiveChat?** Way faster communication than through our website or other traditional means. Easy to work with platform. **What do you dislike about LiveChat?** Users cannot call into the program, it would be nice if that was possible. **What problems is LiveChat solving and how is that benefiting you?** Mainly, we use this to answer questions from customers ### 8. Effective encryption protocol. **Rating:** 5.0/5.0 stars **Reviewed by:** Bukola L. | Senior Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2018 **What do you like best about LiveChat?** Livechat provides us with the most important statistic regarding our help desk teams performance at a glance via Livechat dashboard. As a data analyst, I am very much concerned about safety of data exchanged on this software. Our conversations on Livechat is safe, due to its 256bit SSL encryption protocol. **What do you dislike about LiveChat?** Livechat need introduce a phone call feature into this effective helpdesk software. **What problems is LiveChat solving and how is that benefiting you?** We use Livechat to stay ontop of communication with our customers and client. It is the most cost effective, convenient and efficient medium of communication between our support team and customers. ### 9. Livechat changed our sales conversion process **Rating:** 5.0/5.0 stars **Reviewed by:** Folashade A. | Phone desk agent., Retail, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about LiveChat?** I love Livechats user interface.I will think they took great time and approach to develope the user console making it easy for first time users to find their way around the program. **What do you dislike about LiveChat?** I think Livechat is overpriced at $149 per month for an enterprise plus edition.While the features may just be worth it ; businesses can always find a close alternative for cheaper. **Recommendations to others considering LiveChat:** For us at my former workplace - Konga,which is an ecommerce platform ; Livechat worked wonders for us especially at a time when sales were down. **What problems is LiveChat solving and how is that benefiting you?** Livechat has helped us convert web visitors to customers by allowing our sales agents monitor user movements and respond to customer queries in record timing. ### 10. A HUGE Help for Our E-Commerce Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about LiveChat?** LiveChat is huge for our e-commerce website. It provides immediate support to our customers, and we are simultaneously provided with genuine actionable feedback and data from our users. **What do you dislike about LiveChat?** When I have the mobile app enabled on my phone there are times I don't notice new users on the chat. If there was a better way to notify me either by a louder notification or another method this would be ideal as I've missed chats like this in the past. **What problems is LiveChat solving and how is that benefiting you?** We use it to answer questions from users on the site. We have a variety of canned responses prepared but are constantly gathering new questions to add to our FAQ and test new product feature ideas. ### 11. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about LiveChat?** It’s very user friendly. Very simple design within the chat box. Makes a "pop" sound when someone has answered you. **What do you dislike about LiveChat?** I do experience some lag sometimes, but not very often. I feel like there could be more personalization added such as being able to change the colors, etc. **Recommendations to others considering LiveChat:** Very simple, straightforward software that gets the job done. **What problems is LiveChat solving and how is that benefiting you?** Chatting with customers and resolving their issues are basically the benefits and how we are using LiveChat to solve problems. It's much easier than trying to speak with someone over the phone if they are somewhere noisy or just unable to talk. Runs a lot smoother. ### 12. Works good but can tell it is run by bots **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about LiveChat?** This is good for a quick response and immediate support for customers **What do you dislike about LiveChat?** It seems like bots are running this and it is clear by the pace of the response and they dont always provide the best answer **Recommendations to others considering LiveChat:** More direct responses **What problems is LiveChat solving and how is that benefiting you?** customer service ### 13. Does a kickass sales tracking job. **Rating:** 5.0/5.0 stars **Reviewed by:** Olaide J. | Customer psychologist, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about LiveChat?** Livechat has a great sales tracker feature which measures the amount of sales closed in a specific period, and does a breakdown of each helpdesk agents contribution to the whole picture. Thus ensuring, management is able to recognize kickass agents and agents who arent closing the deal. **What do you dislike about LiveChat?** Will be super cool if Livechat can move things a bit further by incorporating an audio and video call feature into this program. **What problems is LiveChat solving and how is that benefiting you?** Livechat keeps us at the top game by ensuring we stay always connected to our customers, every minute of the day and every day of the week. ### 14. Livechat is the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Rolake D. | Financial Analyst, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2018 **What do you like best about LiveChat?** I love Livechat sales integration with our Facebook brand fanpage, which enable clients communicate with customer service, right from Facebook. The ticketing feature is also dynamic, allowing the support tean respond to customer tickets by simply replying to email notifications of this tickets. **What do you dislike about LiveChat?** Will be brilliant if Livechat improves on third party integration capabilities. For instance, we are unable to integrate our Livechat with salesforce. **What problems is LiveChat solving and how is that benefiting you?** Livechat is an effective means for our clients to get across to us 24/7 from the comfort of their smartphone or pc, at no cost. ### 15. Great Tool and Easy to Use **Rating:** 3.0/5.0 stars **Reviewed by:** Brittany B. | Transaction Coordinator, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about LiveChat?** Ability to help more people out at the same time, quality of support is easy to use, you get instance feedback, convenient with the chat interface, etc. and there are no extra costs for visitor. **What do you dislike about LiveChat?** Not great on the mobile stand point, some millennials who love to stick to Facebook chats won't necessarily like it as much, there are also interruptions with the chat agent not responding in a timely fashion to the receiver. **Recommendations to others considering LiveChat:** It doesn't offer multilingual setup on it. Only English that I have noticed. **What problems is LiveChat solving and how is that benefiting you?** A big benefit I saw is that it starts the chats pro-actively and there is instant feedback so no more waiting for email support to get back to you. ### 16. The best Live Chat tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rudolph A. O. | Customer Support & Experience Representative, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2018 **What do you like best about LiveChat?** I like the alert system, the notifications, and ease of use. It gives the agent a preview of what the customer is typing so that he/she can respond quickly. **What do you dislike about LiveChat?** Integration can be a bit difficult, the pricing needs to be more affordable. **What problems is LiveChat solving and how is that benefiting you?** Customer support, help desk. ### 17. LiveChat Is Where It's At! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Marketing Manager / Hiring Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about LiveChat?** It's a new, effective, easily managed communication device to interact with our existing and potential clients. We are also using LiveChat as a training device for new and existing staff as the reports and archives allow immediate coaching opportunities. **What do you dislike about LiveChat?** It would be nice to have access or even a trial access to some of the features the higher priced plans provide (e.g. work scheduler). **Recommendations to others considering LiveChat:** Give the free trial a go. We knew within a week or two this program would help us grow our business and it was nice to have the free trial to explore this new opportunity before being locked in to a long-term decision. **What problems is LiveChat solving and how is that benefiting you?** It has allowed us to be a help desk for our newly launched online registration portal. LiveChat has also allowed us to extend our hours we are available to speak with existing and potential clients. People choose various ways to communicate and LiveChat allows access to our business through another medium. ### 18. LiveChat review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2018 **What do you like best about LiveChat?** I like that LiveChat is user friendly and easy to get around. It makes my job so much easier than what we had before. **What do you dislike about LiveChat?** I really don;t dislike anthing, it's great. **Recommendations to others considering LiveChat:** none **What problems is LiveChat solving and how is that benefiting you?** Easier to talk with people, makes for better relationships with others ### 19. Great Software **Rating:** 4.5/5.0 stars **Reviewed by:** Tatiana A. | Member Advocate - Medical Claims, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2018 **What do you like best about LiveChat?** I like that I could solve my customers problem in a decent time while they wait without actually having to put them on hold. Also consumers like the fact that customer service is just a click away. **What do you dislike about LiveChat?** It would be nice to be able to see more details in archived chats instead of being completely logged in, but other than that I really can't complain. **Recommendations to others considering LiveChat:** Give it a try! Id definitely recommend because its simple and everyone can learn it quickly. **What problems is LiveChat solving and how is that benefiting you?** Ive realized that customers would rather type than talk on the phone so Ive seen more business interaction with consumers. ### 20. great feature for resolving issues with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about LiveChat?** customization of the user interface and how the customer sees our chat (colour, button shape, etc) **What do you dislike about LiveChat?** The only thing I dislike is the lack of using canned messages, and pre-made answers on the mobile app. **Recommendations to others considering LiveChat:** great for multiple users to have a larger support team. **What problems is LiveChat solving and how is that benefiting you?** easy way for customers to connect with support staff when they need an immediate answer ### 21. Perfect helpdesk tool for startups. **Rating:** 5.0/5.0 stars **Reviewed by:** Adanne C. | Direct Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about LiveChat?** I like the simplicity of the Livechat user interface. The chat trigger feature has been an effective feature for our website, as it ensures web visitors are always aware of the prescence of customer service.. Thus reducing our web homepage bounce rate. **What do you dislike about LiveChat?** Livechat is the perfect helpdesk tool for startups, no concerns about this software yet. **What problems is LiveChat solving and how is that benefiting you?** Livechat keeps us in control of our business, by ensuring we are in constant communication with our customers: while also providing us with insightful stats which ensures we make the best business decisions. ### 22. Live Chat Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha T. | Marketing and Events Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about LiveChat?** Live Chat has dramatically increased our interaction with leads as well as current customers. **What do you dislike about LiveChat?** We experienced a little difficulty with the setup, but once we got through that everything has been working great! **Recommendations to others considering LiveChat:** Great tool to connect with potential customers. Live chat has boosted our number of leads. **What problems is LiveChat solving and how is that benefiting you?** Live Chat is helping our company interact with potential prospects earlier on in their lifecycle. Having the ability to personally reach out allows sales reps to make a connection and convert a lead into and MQL much faster. Live Chat is also improving our customer service with existing customers. ### 23. Best customer chat service I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Chamakhe M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2017 **What do you like best about LiveChat?** I majorly love the analytic feature of Livechat.Livechat enabled my team improve our sales conversion by almost 600%. The ability to see live website visitor movements and even trigger messages to them is just awesome. User experience on Livechat is also awesome. **What do you dislike about LiveChat?** I think the enterprise pricing of $149 can be a bit cheaper. **Recommendations to others considering LiveChat:** Customer support is great too.We had issues making payments after our trial period expired and we got a three week extra extension.Very few would had done that. **What problems is LiveChat solving and how is that benefiting you?** Basically Livechat has acted as our customer user guides.We are able to check customers past conversations and use it in solving and better understanding their current challenges. ### 24. simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about LiveChat?** can be connected through mobile devise so always connected **What do you dislike about LiveChat?** Nothing this is a product that is easy to use **What problems is LiveChat solving and how is that benefiting you?** Ease of communication with clients right as they need help. Connecting with more clients ### 25. Like it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2018 **What do you like best about LiveChat?** I like the live chat .. it’s pretty efficient and we are able to get answered back fairly quicky **What do you dislike about LiveChat?** None really seemed pretty efficient I would recommend to others **What problems is LiveChat solving and how is that benefiting you?** Issues with tech and maybe phone issues ### 26. My bestfriend at work. **Rating:** 4.5/5.0 stars **Reviewed by:** Clara D. | Intern, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2017 **What do you like best about LiveChat?** I love the canned response feature on this software.Which allows us as helpdesk agents pre-save responses to the most asked questions by website visitors.Thereby making it a click or two away to answering these popular questions whenever they are asked. **What do you dislike about LiveChat?** I wish Livechat introduces a feature which allows users to video chat or call us via the Livechat dashboard. **Recommendations to others considering LiveChat:** This should be perfect companion for the startup sales person. **What problems is LiveChat solving and how is that benefiting you?** Livechat has helped us convert more website visitors to customers. The triggered message feature puts the customers on the line immediately they are four seconds logged on the landing page. ### 27. Livechat is great, but could use some improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Quentin B. | Senior Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2017 **What do you like best about LiveChat?** keyboard shortcuts that make it easy to type large sections of text or concise statements with nothing more than a # and phrase. It also is fast and easy to access. I love how it allows you to see archives and create tickets. You also can use routing to have different queues for guests such as for sales vs support. The app is helpful for when on the move. They also have their own support team that can help out whenever an issue happens **What do you dislike about LiveChat?** I dont like the desktop app as it can sometime be buggy. The app has some issues with signing off properly which could cause some chats to be queued up when you are supposed to be offline. **Recommendations to others considering LiveChat:** Its a fantastic product and very light weight **What problems is LiveChat solving and how is that benefiting you?** Potential clients get an instant contact with a certified account manager and current clients get near instantaneous support. ### 28. Best help desk software I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Abiola G. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2017 **What do you like best about LiveChat?** Message sneak peek allowed us see what web visitors are typing while on a chat with an agent,thus allowing us respond to their questions even before they sent them.This was a wow factor which worked for us,and we usually joked with our customers telling them we had magical powers to read their minds,correctly predicting what question they were about to ask. **What do you dislike about LiveChat?** Enterprise pricing with Livechat is expensive. **What problems is LiveChat solving and how is that benefiting you?** Livechat allowed us respond to our customer needs promptly and ensured they could always reach us even when we were offline ; simply by creating a ticket.Thus earning us customer trust. ### 29. Livechat **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about LiveChat?** I like that most site use live chat or some sort of communication verus calling now a days. **What do you dislike about LiveChat?** It disconnects quickly at times. You either do not finish chatting or have to wait again. **What problems is LiveChat solving and how is that benefiting you?** I have used live chat with personal matters ### 30. LiveChat changes everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about LiveChat?** I like the ease of integrating the product into our daily customer service interactions. **What do you dislike about LiveChat?** I do not like the fact the the administrator is not able to delete chat history. You have to contact their help desk to delete chats. We found this to be an issue during our testing phase. **Recommendations to others considering LiveChat:** I feel it is the best chat service offered at the moment. **What problems is LiveChat solving and how is that benefiting you?** During our busiest times of year, having LiveChat as a contact option alleviates the phone calls we receive. ### 31. Perfect service. **Rating:** 5.0/5.0 stars **Reviewed by:** Omosuyii A. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2018 **What do you like best about LiveChat?** Allows our customers reach out to the helpdesk team, right from our Facebook fan page. I like the level of customization-freedom which Livechat provides us. Allowing us customize our Livechat, giving it a unique look from that of any other company using Livechat. **What do you dislike about LiveChat?** I wish Livechat had video functionality which will allow us communicate with our customers via video call. **What problems is LiveChat solving and how is that benefiting you?** Livechat ensures we are always available to our customers, helping them get around the experience of using our services. ### 32. Great Simple Interface! **Rating:** 5.0/5.0 stars **Reviewed by:** Rony C. | Partner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2017 **What do you like best about LiveChat?** Live chat is dead simple to use, I am a big fan of products that don't try to do everything, but focus clearly at being the best at one specific thing , and live chat is great at live chat. **What do you dislike about LiveChat?** I use pre-surveys, and it would be great if I could hide pre-surveys to logged in users. I did not find out how to do that in live chat. **Recommendations to others considering LiveChat:** Simply try it, we moved from intercom to live chat because we were not happy with the clunk interface, chats with the same person being sliced into multiple chats and the absence of a pre-survey feature. Live chat filled in the gap and has proved to be an awesome experience for us. **What problems is LiveChat solving and how is that benefiting you?** Live chat, customer success. It's dead simple, and I love that we can trigger a pro-active chat when we know a user is struggling to talk to us. ### 33. Super Charging Growth with LiveChat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about LiveChat?** LiveChat is easy to set up, configure and use. It has made a very big difference in the way that interact with prospects that are entering the buying cycle. **What do you dislike about LiveChat?** I would find it useful if LiveChat had a richer FAQ section. **What problems is LiveChat solving and how is that benefiting you?** We were struggling with generating quality inbound leads that were actionable for our LDR team. The addition of LiveChat has given as way to identify and quickly interact prospects and qualify them at their pace to determine which prospects are in our target market. ### 34. LiveChat **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about LiveChat?** Flexible and always loads up when starting. **What do you dislike about LiveChat?** Wish there could be better filtering of users. **What problems is LiveChat solving and how is that benefiting you?** Instant communication ### 35. Online and offline chat support for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about LiveChat?** It can be used offline. You can engage more effectively with customers. **What do you dislike about LiveChat?** Email management can be a little difficult. **Recommendations to others considering LiveChat:** I would recommend LiveChat **What problems is LiveChat solving and how is that benefiting you?** Customers get a direct answer without a long lag time. ### 36. Unbeatable **Rating:** 4.0/5.0 stars **Reviewed by:** Russell S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about LiveChat?** Ease of use App Built in ticketing system Flexible **What do you dislike about LiveChat?** Wish the app dealt with tickets also Better integration with Infusionsoft **Recommendations to others considering LiveChat:** Everything built in **What problems is LiveChat solving and how is that benefiting you?** Web chat ### 37. Multiple users for one price. **Rating:** 3.0/5.0 stars **Reviewed by:** SHAUN O. | MARKETING MGR., Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about LiveChat?** So multiple users can chat for a small fee of about $16/month. **What do you dislike about LiveChat?** There's a source code you have to enter to use it as multilingual. **Recommendations to others considering LiveChat:** Give it a try but be considerate of all the people you bring into live chat because it doesn't really have full capabilities to work with other languages. **What problems is LiveChat solving and how is that benefiting you?** Messages get directly delivered to channels to allow certain departments to not have to go searching and the support is phenomenal. ### 38. Great Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about LiveChat?** I like the speed of of LiveChat compared to other services. **What do you dislike about LiveChat?** Maybe some of the colors and lines. Also sometimes it has glitches. **What problems is LiveChat solving and how is that benefiting you?** Solves many issues that would normally take phone calls. Savings are realized ### 39. Live chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2018 **What do you like best about LiveChat?** It was fun to navigate three chats and easy. **What do you dislike about LiveChat?** It didn’t make enough noise. And you couldn’t customize it **Recommendations to others considering LiveChat:** More emojis **What problems is LiveChat solving and how is that benefiting you?** Tech support for Apple ### 40. Not bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2018 **What do you like best about LiveChat?** That you can talk to others and get help instantly. **What do you dislike about LiveChat?** It's not updated enough, it is headed up **What problems is LiveChat solving and how is that benefiting you?** The ease of quick communication online. ### 41. Live Chat offers the best service for website chat features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about LiveChat?** we like that you can see the messengers location when they submit a chat, we also love that you can send a screen shot **What do you dislike about LiveChat?** There is nothing that we dislike about LiveChat **Recommendations to others considering LiveChat:** This is the best solution if you want to implement a chat feature on your website **What problems is LiveChat solving and how is that benefiting you?** We use LiveChat to help our customer service department with the amount of phone calls they get, it allows them to better manage their incoming requests ### 42. Best help desk softwarevI have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Winifred S. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2017 **What do you like best about LiveChat?** Livechat allows us via the app. marketplace to customize our Livechat program ; giving us the option to choose which customer features , and integrations we want on our Livechat tool. **What do you dislike about LiveChat?** I use to be mad at Livechat for not having a bot of their own ; however,I am now aware Livechat recently launched their own Livechat bot,although I haven't tried it out. **What problems is LiveChat solving and how is that benefiting you?** We use Livechats net promoter score to measure the loyalty level of our customers. ### 43. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth K. | Photographer, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2018 **What do you like best about LiveChat?** Overall good experience. Appreciate the quick reaponses. **What do you dislike about LiveChat?** Not enough experience or time to have a dislike. **What problems is LiveChat solving and how is that benefiting you?** Tech issues ### 44. Pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Bridget G. | Marketing Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about LiveChat?** Lots of options, you can look at locations and email address of the chat **What do you dislike about LiveChat?** Not very user friendly, requires web programmer to help add custom buttons to website **Recommendations to others considering LiveChat:** If you need a lot of chat customization, consider using something else. Otherwise, this program is pretty good. **What problems is LiveChat solving and how is that benefiting you?** Helps with customer service online while on the phone with other customers ### 45. Livechat Inc is a smooth, well refined product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2017 **What do you like best about LiveChat?** I have three favorite parts about Livechat Inc. 1) The transition from the desktop to the app is smooth. I frequently find myself on livechat and a visitor will linger for a while. I can leave the computer knowing I won't miss a message. I leave the app running 24/7 on my phone, it's that good. 2) The team stats give me all of the details I want to know and no junk to sort through that I don't care to know. Solid work on presenting me the right information without fluff. 3) Their own support and dev teams are really fast. I reported a bug with the stats feature a few years back and it was literally fixed right away. As in, a developer fixed code within hours type of fast. Freaky fast. **What do you dislike about LiveChat?** The price is pretty obscene. Realistically you need to be on the $39/mo plan (per seat) to really use the features and that adds up fast when you start staffing it. It's a 1 month ROI to run my own chat software on my own server. So that's one monthly bill that I hate, no matter how good the product is. It's obscene enough that it's the first thing on the chopping block if I ever needed to cut a luxury. But here I am 5 years into using it saying that soooooo...there's that. **Recommendations to others considering LiveChat:** If you need a lot of people signed on concurrently, this product is very expensive. The per-seat cost is the maximum number of seats used. So say you have three 8 hour shifts of workers, each with 10 workers. I like to overlap shifts to give a warm handoff between shifts. So the 5-10 minutes that our workers spend signing out/signing on while overlapped = 20 seats. Suddenly 5 minutes a day costs you hundreds to implement, even though you don't really even use the capacity. **What problems is LiveChat solving and how is that benefiting you?** This product allows me to interact with the visitors to my site with minimal effort to set up. It allows me to keep an eye on live chat attendants ### 46. Simple customer service tool with high impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about LiveChat?** What I like best about LiveChat is giving our customers another option/avenue to communicate with our team and place orders. **What do you dislike about LiveChat?** There are some limitations that have been a little annoying. But honestly not anything that we haven't been able to work around or live without. **What problems is LiveChat solving and how is that benefiting you?** Giving our customers ways to place orders, request order updates, or ask questions. ### 47. Nice app and reasonably priced **Rating:** 4.0/5.0 stars **Reviewed by:** Paola C. | Event and Data Management Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2018 **What do you like best about LiveChat?** The simplicity to use it and its not complicated **What do you dislike about LiveChat?** could be a bit higher tech visually when using the application **Recommendations to others considering LiveChat:** none at this time **What problems is LiveChat solving and how is that benefiting you?** client contact ### 48. My perfect work companion. **Rating:** 3.5/5.0 stars **Reviewed by:** Vikram B. | Business Partner, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about LiveChat?** I love the social media integration coming with this tool,allowing our clients chat with the help desk : right from our Facebook company page.Thats icing on the cake really. **What do you dislike about LiveChat?** I wish Livechat would offer a video chat feature on its program,will be fantastic. **What problems is LiveChat solving and how is that benefiting you?** Livechat allows us stay in touch with our company : while providing us with data(analytics) allowing us maximize information gotten from our customers,to grow the business. ### 49. Quick and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about LiveChat?** It shows what the chatter is typing before they send. This can be very useful **What do you dislike about LiveChat?** The queues for chat arent perfect if you dont see a high volume of chats coming in. **What problems is LiveChat solving and how is that benefiting you?** Making it easier for leads to interact with us. We have closed multiple large deals from leads originating in LiveChat ### 50. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2018 **What do you like best about LiveChat?** This is a great product. Easy to use. Yes **What do you dislike about LiveChat?** There is nothing that I don't like about the product **What problems is LiveChat solving and how is that benefiting you?** Customer service ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A34%3A10+-0500&secure%5Bsession_id%5D=dac28109-80b5-4670-ada1-c9e778d50578&secure%5Btoken%5D=ca5fe7d698d72c70bd12427fa994acefec1439c87e55f37f589e989905e863b3&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 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Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 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