--- title: LiveChat Reviews meta_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 810 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 810 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. (24 reviews) - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. (20 reviews) - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. (19 reviews) - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. (16 reviews) - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. (7 reviews) - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. (6 reviews) - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. (5 reviews) - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. (5 reviews) - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Message Sneak Peek Helps You Respond Faster and Stay Proactive **Rating:** 4.0/5.0 stars **Reviewed by:** Sabina K. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about LiveChat?** The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. **What do you dislike about LiveChat?** Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. **What problems is LiveChat solving and how is that benefiting you?** The issue with timely customer support is resolved with LiveChat as we have a real-time communication channel with our visitors, managing it instantly. This way we're able to convert leads much faster and address their problems immediately, something that our team wouldn't be able to do through email as quickly. ### 2. Effortless Customer Support, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Mervin F. | Web Developer and Network Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about LiveChat?** I use LiveChat mainly for customer support and love the ease of doing business it provides. It allows us to attend to customer inquiries quickly and conveniently. I particularly appreciate the features like initiating a conversation with a user, integrating with social media accounts, and letting users leave a message after business hours. As a social security organization dealing with a large population, these features help us serve efficiently without customers needing to visit our office. The initial setup was easy enough for anyone to handle, which was a relief. **What do you dislike about LiveChat?** Exporting chats is not straightforward for offline analysis. **What problems is LiveChat solving and how is that benefiting you?** LiveChat allows us to attend to customer inquiries quickly and conveniently, integrating with social media and enabling users to leave messages after hours. This efficiency lets us serve a broad population effectively without needing them to visit our office. ### 3. Efficient customer communication, but expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Jan-Hendrik S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about LiveChat?** What we like most is the teamwork, the AI-supported response option, and the ability to create a pre-chat survey to generate leads. **What do you dislike about LiveChat?** We would like to use more features of LiveChat for our team. However, the costs are currently much too high for us. We are already paying a high monthly sum for a team of 5 people. If we also wanted to use the other new features like ticket generation, helpdesk, and so on, it would be too expensive for us in the long run. We tried using the Pipedrive integration. However, it did not work for us because not all necessary data was transferred. We also deactivated the social media integration for Instagram and Facebook after a test, as the 24-hour rule applies here and we can no longer respond to messages after 24 hours. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us answer customer inquiries in real-time and collect and analyze lead data such as email and phone number. It solves the problem of direct customer communication and qualifies new potential customers. ### 4. LiveChat: Intuitive Interface and Support with Powerful AI Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Bart B. | Marketing & E-Commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about LiveChat?** I like using LiveChat for assisting customers, helping them find the right products and answering their questions about inspections and installations for sports, fitness, or play equipment. The platform improves our conversion rates, and the AI assistant effectively manages large volumes of chats. I enjoy the user interface and support provided by LiveChat, and I'm particularly happy about being able to train the AI assistant. **What do you dislike about LiveChat?** The automatic ticket assignment could be improved. When a customer requests a particular service, the AI assistant should send the request to the correct member of staff, but currently, it does not send emails even when prompted. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps improve conversion rates and manages large volumes of chats with the AI assistant. ### 5. Versatile Solution with Room for Unified Innovation **Rating:** 3.5/5.0 stars **Reviewed by:** Richie W. **Reviewed Date:** February 18, 2026 **What do you like best about LiveChat?** I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present information in ways I wouldn't necessarily have thought of. I also value the ability to monitor users accessing our sites, even when they are not chatting, with geographic info and other details. This monitoring feature has been particularly useful for Sales and Marketing. **What do you dislike about LiveChat?** I would recommend merging and perfecting a combined solution of Chatbot and LiveChat... I mean, who is ever going to deploy a chat solution without an AI assistant component in these times. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to complement Chatbot.com as an end-user interface. It alleviates the need for a bespoke solution, tracks Chat KPIs, and automates Hubspot tickets. This saves resources and enhances efficiency. ### 6. Powerful AI Features, Still Room for Improved Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel M. | Online Evangelism Innovator, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about LiveChat?** I find the AI features in LiveChat really helpful. They assist both our agents and visitors by answering questions with information from our articles and knowledge base. This feature reduces the number of conversations we need to have and effectively answers most commonly asked questions. I also appreciate how LiveChat helps us understand our website visitors better. We can use different greetings to connect with people on specific pages and communicate timely messages. The integration with Google Analytics is also beneficial, giving us a better insight into how people spend time on our website and those who wish to engage further. **What do you dislike about LiveChat?** I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, and it would be great if the AI could answer those questions initially before having a real person answer. Another thing is better nonprofit pricing. The prices can be a little expensive, and nonprofits would have a hard time being able to afford that as we do. The only challenge was when they've migrated to different services as they've upgraded. Some of those migrations have been kind of messy and needed a lot of labor from our team. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to connect with website visitors, understand them better, and answer their questions immediately. The AI features help reduce conversations by answering common questions, while the ticket system captures leads even when we're unavailable, facilitating follow-ups. ### 7. Simple operation, but lacking a ticket system **Rating:** 3.5/5.0 stars **Reviewed by:** AndreasGzwo K. **Reviewed Date:** February 17, 2026 **What do you like best about LiveChat?** I like the straightforward operation of LiveChat. I particularly appreciate the monitoring of users who are currently on the website and the ability to contact them directly. **What do you dislike about LiveChat?** A ticket system is missing. There is no way to create a ticket for a request that cannot be resolved immediately and then send it to an employee via email. **What problems is LiveChat solving and how is that benefiting you?** With LiveChat, I can answer customer inquiries around the clock, even if no one is available by phone. Employees in Germany can handle inquiries from other countries. The straightforward operation and the ability to monitor website visitors are also advantageous. ### 8. Transforms Customer Support into a Revenue Engine **Rating:** 4.0/5.0 stars **Reviewed by:** Kanika S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about LiveChat?** I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciate how well LiveChat balances automation with human interaction. The analytics and real-time support really work together effectively. **What do you dislike about LiveChat?** I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, advanced filtering, and easier API configuration with templates. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to solve common customer service, sales, and communication problems. It enables real-time interaction, improving response time and balancing automation with human interaction. ### 9. LiveChat delivers fast, professional customer support—focused on real-time conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Motawea N. | Machine learning engeneer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about LiveChat?** The platform is fast, stable, and easy to use. The chat widget is responsive, works well on all devices, and looks professional. Features like canned responses, chat routing, and real-time visitor tracking make agent workflows efficient. Integrations with CRMs and platforms like Shopify are reliable and straightforward. No unnecessary complexity — just a solid live chat tool that does its job well. **What do you dislike about LiveChat?** The pricing is relatively high compared to competitors offering similar features. Some useful automation capabilities require using a separate product (ChatBot), which adds extra cost and setup. It also lacks built-in email/ticketing support, so it’s not ideal as a full helpdesk solution. Reporting is decent but could offer more customization. **What problems is LiveChat solving and how is that benefiting you?** What problems is LiveChat solving and how is that benefiting Me: In my experience, LiveChat solves one of the most fundamental challenges in online business: the gap between customer intent and real-time support. It allows businesses to meet users exactly when they need help — no delays, no ticket queues. That immediacy has a direct impact on both customer satisfaction and sales performance. From my perspective, its strongest benefit is how it empowers support and sales teams to act fast and stay efficient, without needing to juggle overly complex tools. The real-time visitor tracking is particularly valuable — you’re not just reacting, you're proactively engaging. For any business that values fast, personal communication with their customers, LiveChat hits the mark. ### 10. Fluid Automation, Effective Support **Rating:** 4.0/5.0 stars **Reviewed by:** Adam E. | Data Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about LiveChat?** I like that LiveChat is automated, so once it's set up, I have nothing more to do. I particularly appreciate the chatbots because they allow me to delegate fairly recurring Q&A. Moreover, the LiveChat support helped me a lot during the installation. **What do you dislike about LiveChat?** The understanding of chatbots. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to create chatbots that assist my customers on my websites, delegating recurring questions and simplifying customer support. ### 11. Enhances Customer Interaction with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Hans . **Reviewed Date:** February 18, 2026 **What do you like best about LiveChat?** I like that LiveChat is able to show the information of the customer, including the history of the chats, which makes it easier for our customers to reach out and get the help and support they need. **What do you dislike about LiveChat?** I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestions in providing responses. **What problems is LiveChat solving and how is that benefiting you?** LiveChat makes it easier for customers to reach out to me for questions or support. ### 12. Powerful LiveChat API Integration for Better Chat Control **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about LiveChat?** I like its API integration. Most chat platforms can not control the chat and agents through the API, but LiveChat's API features are good. **What do you dislike about LiveChat?** Sometimes there may be some delay when using the web; this issue does not happened in the LiveChat app. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us build a customer service bot and helps us reduce the human cost. ### 13. Well-Designed System with Powerful Add-On Modules for Lead Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Nick C. | Head of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about LiveChat?** System is very well thought out with lots of add on modules to make it easier to track and convert leads **What do you dislike about LiveChat?** Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult **What problems is LiveChat solving and how is that benefiting you?** Makes it easy for my staff to communicate with customers from multiple countries at pace and integrates easily into our websites. ### 14. Effortless Customer Interaction, Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Angelo R. **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** I find LiveChat easy to use, which is a big plus for me. Their support team is great, always there when needed. I really like the real-time response feature for customer questions. The cards and WhatsApp integration are valuable tools we frequently use, and setting up agents is super easy. **What do you dislike about LiveChat?** I think the sudden price raising wasn't so well communicated. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to chat with customers, allowing us to respond in real time to their questions. It's easy to use, and their support team is great. ### 15. Customizable and Efficient, But Sync Issues with Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick W. **Reviewed Date:** December 17, 2025 **What do you like best about LiveChat?** I like the ability to customize certain features in LiveChat. I find the Pre-chat Form particularly helpful as it allows me to filter out bad prospects. **What do you dislike about LiveChat?** Sometimes it doesn't sync well with my phone. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to talk to prospects visiting our websites, which gives us a consolidated platform to engage with them. The pre-chat form helps to filter out bad prospects. ### 16. Excellent Integrations and AI Tools Enhance Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about LiveChat?** Lots of integrations can be added, their ai to change the text to make it nicer and such tools help a lot. **What do you dislike about LiveChat?** Gets very laggy when there are a lot of agents and customers. **What problems is LiveChat solving and how is that benefiting you?** It is useful as a tool for chatting with customers, it also allows integrations which makes our life easier ### 17. Streamlined Client Requests with Unified Help Ticketing and Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** We have recently begun using the Help Ticketing system along with Live Chat, and it has been helping us streamline client requests by bringing everything together in a single system. **What do you dislike about LiveChat?** It would be great if Help Tickets with similar issues could be connected for tracking/resolution. **What problems is LiveChat solving and how is that benefiting you?** Consolidation of systems. ### 18. LiveChat is good, when it works **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn F. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about LiveChat?** The features are user friendly and self explanatory. Though sometimes there can be a language barrier. **What do you dislike about LiveChat?** Nothing to dislike. In the year I have used the program, it's been ok so far. The experience was not bad. To some extent, it was just an issue because I had to utilize all the available features. The elements within the software are ideal and work with small or large organizations. **What problems is LiveChat solving and how is that benefiting you?** Faster response, improved customer support satisfaction ### 19. Best live chat platform provider **Rating:** 4.0/5.0 stars **Reviewed by:** Ghazala P. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about LiveChat?** Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business. **What do you dislike about LiveChat?** It is relatively expensive than its competitors. Sometimes there is a lag in receiving chat messages which can cause unnecessary problems. Support takes time to respond and resolve the problem which we notify. **What problems is LiveChat solving and how is that benefiting you?** Live chat helps us connecting with our customers in very efficient way. We optimize our work by creating several agent accounts and dividing employees into groups with a more focused approach. ### 20. Good for communicating with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about LiveChat?** It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience. **What do you dislike about LiveChat?** There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use **What problems is LiveChat solving and how is that benefiting you?** It allows us to increase the number of channels we have with our customers. It's easy to integrate with existing services ### 21. My user experience with livechat **Rating:** 4.0/5.0 stars **Reviewed by:** Hilarye S. | Senior Salesforce Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about LiveChat?** I like it's ability to save and categorize transcripts. Also I like how it pops up when new chat's come in. Also I like how it allows customer care specialists to tag chat's. It's really simple to use with good interface. **What do you dislike about LiveChat?** Cannot change appearance of chats. Also sometimes it's hard to set outo replies. **Recommendations to others considering LiveChat:** Yes **What problems is LiveChat solving and how is that benefiting you?** I like how it provides real time data. Also it responds to queries and complaints. ### 22. LiveChat and Chatbot Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about LiveChat?** LiveChat out of the box provides a Support team with enough customization and flexibility to provide an efficient real-time support service to a varied customer population or can be crafted to provide a quality experience to one customer base in particular. Chatbot services compliment the LiveChat platform well and there is an impressive app marketplace offering to further configure your instance of LiveChat to meet your needs. Uptime for the tool and maintenance windows were very infrequent as well. **What do you dislike about LiveChat?** If your support team needs to scale to meet a large customer population, LiveChat could handicap your throughput. Waiting customer queues cannot grow past a certain point and additional customers will be redirected to other channels instead of being placed in line to connect with the next available representative. **Recommendations to others considering LiveChat:** Some best practices for Livechat use would be leveraging the Chatbot tool and using the resources provided to configure it correctly. **What problems is LiveChat solving and how is that benefiting you?** Our needs for Livechat were your typical customer needs; helping individuals book appointment times, assisting with general questions about software service, and helping liason between other Operations teams and getting customers connected with the right individuals internally if escalation was needed. ### 23. No chatbot feature **Rating:** 3.5/5.0 stars **Reviewed by:** Nhiel P. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about LiveChat?** It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature **What do you dislike about LiveChat?** Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process. **Recommendations to others considering LiveChat:** It was recommended by my manager but when I looked Into it. That was not the right chat tool for our website. **What problems is LiveChat solving and how is that benefiting you?** We were planning to use LiveChat as our GoChat for the website but some features that we are looking for are not available in LiveChat. Yes, you could engage the customer. ### 24. Great, loved it! **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia H. | Administrative Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2018 **What do you like best about LiveChat?** It helped our team work together faster also gave the entire team the ability to help, teach and support one another more efficiently and quickly. **What do you dislike about LiveChat?** So far, I have not learned it well enough but look forward to doing so, but so far, I love it! **Recommendations to others considering LiveChat:** Do it! it can't hurt. It has strengthened our teams ability to communicate and rid our downtime. **What problems is LiveChat solving and how is that benefiting you?** The team was not working at the same pace and missing essential facts, and it has given the team the ability to function more like one another and support one another. No downtime! ### 25. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about LiveChat?** Chat support for Nextiva was very easy to use and assistance was very quick and professional. **What do you dislike about LiveChat?** Nothing. Chat support was very simple to navigate. **What problems is LiveChat solving and how is that benefiting you?** Helped with VM transition and we only had to let them know what we needed. Agent took care of everything. ### 26. Live Chat Inc is a good application to connect with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about LiveChat?** Easy to use agent interface. Real-time customer survey during chat and reporting. **What do you dislike about LiveChat?** Limitation on customer invitations and frequent technical glitches. **Recommendations to others considering LiveChat:** It is a good and best way to connect with customers through live chat, especially for small and medium scale businesses. **What problems is LiveChat solving and how is that benefiting you?** Customer support and lead generation. ### 27. Solid Live Chat Capability **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob S. | Customer service rep, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about LiveChat?** It does what it needs to. Live Chat is a simple app that does exactly what it's supposed to **What do you dislike about LiveChat?** It would be nice if there were more functions. I would like to be able to see what is inside a customer's cart from the Live Chat. Additionally, I would like to imbed links into specific words. For instance, in an email (Gmail)l, I can say "Click Here" and embed a link to whatever I want. I cannot do this in Live Chat. **What problems is LiveChat solving and how is that benefiting you?** I use Live Chat to talk to hundreds of customers and assist them with whatever they need. This helps cut down on the number of calls and emails we get. ### 28. Livechat - 6 month review **Rating:** 3.5/5.0 stars **Reviewed by:** Ameen H. | Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about LiveChat?** Detailed user information in the platform, & Mobile App availability, customization of the interface, and integration with website **What do you dislike about LiveChat?** Unlike the browser chat, the desktop app will automatically timeout due to inactivity, making it counterintuitive when handling other tasks and not actively clicking or scrolling in the app. **What problems is LiveChat solving and how is that benefiting you?** Interaction with visitors to our site, screening initial qualifications and prerequisites to enhance lead generation efforts ### 29. Too expensive if you want chat bots **Rating:** 3.5/5.0 stars **Reviewed by:** Jaime G. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about LiveChat?** It was very easy to use as an agent, very user-friendly for the consumer. **What do you dislike about LiveChat?** In order to use chat bots, you had to pay extra for them and they were expensive. Not worth it for smaller businesses. **What problems is LiveChat solving and how is that benefiting you?** We were looking to alleviate some of the phone traffic with a chat feature. ### 30. LiveChat has boosted support satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about LiveChat?** The ease of use to install and launch Livechat on our site **What do you dislike about LiveChat?** I feel there could be stronger reporting. Heat maps can only be by one week at a time and there is a limited report that can be received when you choose to receive it automatically **What problems is LiveChat solving and how is that benefiting you?** We added Livechat as a secondary live way for our customer to reach us outside of phone and ticketing . We realized that a large portion of our customers do enjoy reaching out through chat for convenience ### 31. Great Way To Deliver Quality Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew H. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about LiveChat?** Really clean UI on both the front end and back end. Really easy for our customer service team to use and also for our customers to ask questions. **What do you dislike about LiveChat?** I wish there was more robust reporting available with this app. **What problems is LiveChat solving and how is that benefiting you?** We’re tying up less of our customer service team with phone calls and they’re able to carry out multiple LiveChats at once which means we’re talking with more customers and taking care of their needs quicker than ever before. ### 32. Great chat service. But the price could be lower. At least for smaller businesses. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about LiveChat?** The simplicity. It's very easy to learn how to use the program. **What do you dislike about LiveChat?** The prices, you need to pay for a more expensive plan just to get small extra features. **What problems is LiveChat solving and how is that benefiting you?** We now offer a simple chat for our customers. And it works very well. ### 33. Very easy to use chat platform **Rating:** 4.0/5.0 stars **Reviewed by:** Gerald M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about LiveChat?** It integrates Quite Well with our Platform Supplying good information regarding Customers that come into Discussion.Besides, this platform is quite simple to use and contains a fantastic integration with Zendesk's ticket management. The support is obviously very useful when you need. **What do you dislike about LiveChat?** I can say that the program is a bit expensive compared to other platforms. So far I have not found any kind of problem with the performance of the platform. It is a program that offers many advantages and is easy to use. **Recommendations to others considering LiveChat:** The features are excellent, and it is a clean design with no bloating attributes. This integration also does not interfere with the aesthetics of my site. Customers can log in to talk fast and get help in a timely manner. There are no complex configurations, it also has very good features. **What problems is LiveChat solving and how is that benefiting you?** One thing I benefit from is that it is full of powerful features, details about the clients that allow us to communicate with them in a better way. The integration using Facebook Messenger is pretty cool. It allows me to archive, tag and search. I really recommend livechat ### 34. Best live chat messaging software **Rating:** 3.5/5.0 stars **Reviewed by:** Haris H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about LiveChat?** Easy to use Highly editable support has been fantastic changed owner as needed to switch things over they were so helpful in guidelines great response on our website **What do you dislike about LiveChat?** Manager options could be a little easier to use when monitoring a chat that someone else is talking occasionally there is a delay **What problems is LiveChat solving and how is that benefiting you?** Customer can easily speak to a real person through chat and get a fast response we can see what customers are typing so we can prepare to answer quickly and with enjoy time to provide the best answer ### 35. Very simple way to support your customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Lilit G. | CS TL, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about LiveChat?** LiveChat is simple, user friendly and multitasking service for supporting our customers in real time. I like the statistics tools for admins, the tagging ability, what is most important for our company. I like so much the tool for supervising current chats and send to support agents private advice right in chat window, it helps! Also, the desktop version. It is nice, and all the tools are included. **What do you dislike about LiveChat?** First of all, the mobile application for LiveChat is poor. There are no any administrative tools, for administrators, managers and supervisors it is too important to control the agent permissions (eg agents groups) from mobile device, and mobile application of live chat can't help you in this cases. Also, there is no ability to change interface for desktop/web/mobile applications. When you work on some tools or apps 8 hours per day, you need to personalise your interface, i guess. **What problems is LiveChat solving and how is that benefiting you?** Mostly we are supporting our customers in real time by live chat tools. Less often we are using LiveChat for emailing. ### 36. Software to conduct customer service videoconferencing with live support and focused audio and image **Rating:** 3.5/5.0 stars **Reviewed by:** Adrian P. | Ingeniero de software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about LiveChat?** What I like most about this software are the main features in real-time tracking of web traffic, ticketing system for problem solving and agent efficiency analysis. **What do you dislike about LiveChat?** Among the quality of this software there is something that dislikes me and it is the high cost of the product, especially when compared to the cheap or no cost solutions that exist in the market. Despite mentioning the high price and the lack of free versions, customers agree that ‘the range of features and services offered’ justify the price. **Recommendations to others considering LiveChat:** I recommend this videoconferencing tool for the use of public attention in companies that give remote consultations with their clients and those who need to participate in a meeting, this excellent tool provides comfort when conducting a meeting with people who are in different places with a live and live chat with great quality. **What problems is LiveChat solving and how is that benefiting you?** This tool is very helpful since when I attend to the public in remote video chat I can do it without moving from my office, in this way I solve problems with clients online without needing to find them in people. It has helped me a lot in conducting distance meetings with my work colleagues, so I also recommend it. ### 37. LiveChat has helped to widen our public communication options **Rating:** 4.0/5.0 stars **Reviewed by:** Garrett S. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2019 **What do you like best about LiveChat?** The account portal for each user is well-defined windows and menu item that allow basic and advanced users alike to be able to access all the features and information they need quickly. A big part of providing good service is to be able to respond quickly with appropriate answers. I like that there are many features within LiveChat that help us to provide a custom experience for each chat. **What do you dislike about LiveChat?** I think being able to access the data quickly and to train support personnel to understand individuals and not be too cold and robotic can take some time to accomplish. Chatting can take up valuable time from staff and may not always be necessary when there are answers available online. **Recommendations to others considering LiveChat:** LiveChat has been a strong chat platform that I would suggest new companies to try out. It can give you lots more valuable information that you can store and use for further marketing analysis. **What problems is LiveChat solving and how is that benefiting you?** When we use LiveChat, we are able to give customers and new business leads access to information in real time. We can interact with them in a personal way without making them feel tied down by the formalities and waiting times that are often a part of phone calls. We want to make chats feel like high quality conversations where we can present data as soon as possible and LiveChat gives us the capability of doing that. The chat logs and transcripts allow for quick record keeping on both ends of the chat. Leads can then save information that can be referred to later and possibly result in new business. ### 38. Pretty good but nothing to write home about **Rating:** 4.0/5.0 stars **Reviewed by:** Kaeli S. | Admissions Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2019 **What do you like best about LiveChat?** It's super helpful that it integrates with Hubspot so easily. Possibly my favourite thing is the GPS - it shows me exactly where someone is writing from, which better helps me gauge their situation and therefore how to help them. It also shows me during a conversation how they have interacted with our website and if they're already a contact in Hubspot or not. **What do you dislike about LiveChat?** I'm not sure how much the ability for users to 'rate' their chat is. Sometimes people will totally spam the chat, and then rate the chat as 'poor', which doesn't make me look good, but it's also just a spammy comment so I try to take it with a grain of salt. It's just annoying. I do wonder about the utility of Livechat vs any other bot I could easily have on the website, such as Facebook Messenger. **Recommendations to others considering LiveChat:** Pretty good, and they are implementing chat bots too... but may not be worth the investment if all you need is a simple chat on your website.. Facebook Messenger allows you to have your Page's chat embedded on your website, which is a simple and free option if you need to bootstrap. **What problems is LiveChat solving and how is that benefiting you?** It's nice that people can reach out to have their questions answered in this way. However, almost all of what is being asked can be accessed on our website, so it can feel redundant to keep answering the same questions repeatedly and directing people to various resources on the website. ### 39. One of the best chat applications for internal communications **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian P. | UI/UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about LiveChat?** LiveChat is well designed and has appealing aesthetics which makes using it pleasurable. It also has lots of features such as a helpdesk and even a chatbot that is integrated within. I also like how they price per seat which means that a seat can be shared by multiple users but only billed as one. **What do you dislike about LiveChat?** The idea of a ticket system is so outdated and is no longer used so it s not exactly helpful. There is also no way for one to delete files from a chat and that tends to annoy me. Also when new updates are pushed, there tends to be some issues with integration. **Recommendations to others considering LiveChat:** I recommend LiveChat to other companies especially those who mostly interact with their clients online because of how flexible the platform is and the ease of itnegration. **What problems is LiveChat solving and how is that benefiting you?** We used LiveChat in our company to try and get feedback, complaints or queries from our clients or prospective ones in a timely manner so that they know that they are at the center of our focus. This therefore enabled us to deal with requests from each client promptly. ### 40. Communicating with you customers 24/7 **Rating:** 4.0/5.0 stars **Reviewed by:** Alice K. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about LiveChat?** I love how you you can integrate ChatBot in Livechat to make a chat box on your website to direct where you clients go. I also love how you can communicate with anyone at anytime! **What do you dislike about LiveChat?** The inauthentic feel of Livechat, it makes it seem like we’re not real we talking on there **Recommendations to others considering LiveChat:** I would highly recommend using Livechat on your website with an intergration add on called “chatbot”. **What problems is LiveChat solving and how is that benefiting you?** With Livechat, I have found it extremely easy to communicate with our customers without having them call in. It really helps out when problems arise! ### 41. Lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveChat?** Extremely easy to set up multiple chat widgets for different queues. I use the same account for three websites, each with multiple queues. Their support is second to none. **What do you dislike about LiveChat?** The chat has good tracking information to see where that customer came from, however the tickets are lacking even the basic info such as IP address. **What problems is LiveChat solving and how is that benefiting you?** We have about 20 agents using the chat simultaneously and it works seamlessly ### 42. Our best tool to deliver services for all our Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Mateusz P. | Head of Marketing & Sales // Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about LiveChat?** It's the best and the most customizable and easy-to-use chat service out there to deliver chat (sales & support) services for our Partners. **What do you dislike about LiveChat?** There is no clear timeline of product development what makes it hard to understand where the tool will be heading. **What problems is LiveChat solving and how is that benefiting you?** We outsource chat sales & customer service to all our Partners we cooperate with. ### 43. Nice work Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2019 **What do you like best about LiveChat?** Easy interface for everything, and it just take 15 mins to complete the first time setup **What do you dislike about LiveChat?** everything is good, maybe the report feature allow export raw details **What problems is LiveChat solving and how is that benefiting you?** 50% improve for sales inquires. ### 44. Great Overview and actions which can be taken **Rating:** 4.0/5.0 stars **Reviewed by:** Ioanna V. | Team Leader Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about LiveChat?** The consumer can add as much and as much folder he wants. This makes the overview much easier **What do you dislike about LiveChat?** Unfortunately you can’t keep tickets as “unresolved” for taking further actions and close them later **Recommendations to others considering LiveChat:** For start up’s it’s a nice starting **What problems is LiveChat solving and how is that benefiting you?** The website it selfs makes the browser running really slowly after a couple of hours of usage The knowledgebase needs improve ### 45. Effective and direct communication with prospective clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about LiveChat?** The ability to immediately connect and chat with prospective clients to increase the retention and turn-over of inbound leads is by far the most powerful aspect of this tool. **What do you dislike about LiveChat?** As far as functionality goes, nothing springs to mind. However, the pricing seems to be on the premium side. That's not necessarily a negative if you're not on a tight budget. **Recommendations to others considering LiveChat:** Does exactly as intended. Powerful tool for picking up potential inbound clients. **What problems is LiveChat solving and how is that benefiting you?** It solves the problem of having to switch between multiple platforms where previous chat clients only sere the chat functionality. ### 46. Improves customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about LiveChat?** It is the ideal solution to provide an optimized customer service. LiveChat improves communication since the client can easily access the chat window and make inquiries to support agents. Its main panel is easy to use, it provides basic analytics that show the customer's experience broken down into different metrics. -Time of chat duration, number of resolved cases or the customer experience with the support team-. It is integrated with social networks, which improves the customer experience. Also, allows customization of graphic elements such as logo chat company and agent profiles -. **What do you dislike about LiveChat?** LiveChat provides an adequate solution to our needs. We have no complaints about the software, it works quite well. Although I could suggest adding more integrations of traffic analysis tools. **Recommendations to others considering LiveChat:** LiveChat is light and intuitive software, useful to improve the customer experience. **What problems is LiveChat solving and how is that benefiting you?** It is a tool that helps us get closer to the client. The chat allows us to communicate assertively and provide customized solutions. It is an optimal solution for our company. ### 47. Live Chat fo SAAS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about LiveChat?** As an admin, the user-friendly UI is easy to navigate and create settings that work all across the organization. **What do you dislike about LiveChat?** I don't like that the integration with salesforce is lack luster **Recommendations to others considering LiveChat:** It works well but does not blow anything out of the water as far as features go. They don't have any strong differentiators. The landscape is flooded with solutions and bots.. **What problems is LiveChat solving and how is that benefiting you?** Capturing website visitors information/attention. ### 48. Nice Realtime solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2019 **What do you like best about LiveChat?** I like that the platform is built to be synchronous to offer real-time solutions. The live chat feature made it possible for people to get questions answered and issues resolved in a matter of minutes. **What do you dislike about LiveChat?** The platform seemed to be a little "sticky" and there were a lot of freezing or lag time between messages being sent and received by the other party. What you could share via chat was very limited, making some solutions difficult to resolve or work out quickly. **Recommendations to others considering LiveChat:** LiveChat is an amazing real-time solution for resolving issues quickly. Although there are a number of items that are difficult to share in the platform, there are work around which makes it manageable and accessible. **What problems is LiveChat solving and how is that benefiting you?** The response time is quicker using LiveChat versus the traditional email method. This has helped with increased student engagement and performance. ### 49. Quick, easy and effective live chat service tool **Rating:** 4.0/5.0 stars **Reviewed by:** Fraser D. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about LiveChat?** It's quick and effective, unlike some of its counterparts which frequently crash. **What do you dislike about LiveChat?** Not always one hundred per cent reliable and crashes at inconvenient times. **What problems is LiveChat solving and how is that benefiting you?** Our time to provide assistance to our customers has greatly impressed since we started using Live chat. ### 50. Loved using LiveChat as it helps to maintian a strong communication with the website users **Rating:** 4.0/5.0 stars **Reviewed by:** ALLY S. | Auditor, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about LiveChat?** We are using LiveChat for more than a year and we are really happy as the customer base of our product began to grow as we implemented LiveChat on our website. It really helps to maintain a strong communication with our customer base and to help them chat about queries in real time. In the mean time we are also using this great platform on our internal systems so that we can help our system developers sort their issues and continue working in real time. **What do you dislike about LiveChat?** The online validation of the site to check if the code is implemented on the website takes al long time to load and to see on the live website. We request to fix this issue fast ! **Recommendations to others considering LiveChat:** Give more importance to the initial setup as we see it more difficult to setup, Please fix this then you are a great tool ! **What problems is LiveChat solving and how is that benefiting you?** Our website can now be real time user friendly and all our internal teams are really happy adopting this great tool ! ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A15%3A23+-0500&secure%5Bsession_id%5D=097a6f6f-503a-4c48-9d2e-b49b15d28237&secure%5Btoken%5D=d8650c31a8eb794405c801663d1a4ef2d38bc748c22c56a452fb634a170c1b4d&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [OpenAI SDK](https://www.g2.com/products/openai-sdk/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [Whatsapp bot](https://www.g2.com/products/whatsapp-bot/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## LiveChat Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews)