Link copied to clipboard # LiveChat vs Olark Comparison - What are their main differences? Share [ Export ](/compare/livechat/olark/export.csv) LiveChatOlark[+ Add Product](#) Pricing **LiveChat** Free Trial **$19.00** 100 Visitors Per Month · Starter **Olark** **$29.00** other Per Month · Olark **Pricing Insights** from reviews Time to Implement **LiveChat** 1 month Based on 37 responses **Olark** \<1 monthFaster Based on 63 responses Return on Investment **LiveChat** 9 months Based on 30 responses **Olark** 6 months3 months sooner Based on 43 responses Perceived Cost **LiveChat** $$$$$ **Olark** $$$$$ Average Discount **LiveChat** 8%1% more **Olark** 7% ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") ![Olark](https://images.g2crowd.com/uploads/product/hd_favicon/1500643600/olark.svg "Olark") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **LiveChat** [ Ease of Use (24) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[ Features (20) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[ Not Intuitive (7) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[ Chatbot Issues (6) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) **Olark** [ Interface Ease (1) ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470378&qs=pros-and-cons#reviews)[ User Interface (1) ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470371&qs=pros-and-cons#reviews)[ Billing Issues (1) ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470376&qs=pros-and-cons#reviews) Integrations **LiveChat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image") ChatBot ](https://www.g2.com/products/chatbot/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/livechat/integrations) **Olark** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ View all ](https://www.g2.com/products/olark/integrations) Screenshots **LiveChat** ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png) **Olark** ![Olark screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1932342/Screenshot_2026-10-08_at_2.19.23_PM.png) **Ratings** from reviews Meets Requirements **LiveChat** **9.1** /10 Based on 711 responses **Olark** **8.9** /10 Based on 209 responses Ease of Use **LiveChat** **9.3** /10 Based on 710 responses **Olark** **9.3** /10 Based on 211 responses Ease of Setup **LiveChat** **9.0** /10 Based on 290 responses **Olark** **9.0** /10 Based on 113 responses Ease of Admin **LiveChat** **9.1** /10 Based on 280 responses **Olark** **9.0** /10 Based on 115 responses Quality of Support **LiveChat** **9.1** /10 Based on 659 responses **Olark** **8.8** /10 Based on 174 responses Has the product been a good partner in doing business? **LiveChat** **9.1** /10 Based on 272 responses **Olark** **9.1** /10 Based on 108 responses Product Direction (% positive) **LiveChat** **8.3** /10 Based on 702 responses **Olark** **8.2** /10 Based on 210 responses **Features** ratings from reviews Live Chat **8.5** /10 Based on 411 responses **8.6** /10 Based on 118 responses Help Desk **8.8** /10 Based on 440 responses Not enough data Customer Self-Service **8.3** /10 Based on 9 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% Small-Business(50 or fewer emp.) 49.5% Mid-Market(51-1000 emp.) 45.0% Enterprise(\> 1000 emp.) 5.5% Small-Business(50 or fewer emp.) 49.5% Mid-Market(51-1000 emp.) 45.0% Enterprise(\> 1000 emp.) 5.5% **Reviewers' Industry** [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Computer Software 8.8% Information Technology and Services 8.6% Retail 6.3% Financial Services 3.9% Internet 3.7% Other 68.7% [![Olark](https://images.g2crowd.com/uploads/product/hd_favicon/1500643600/olark.svg "Olark")](https://www.g2.com/products/olark/reviews) Olark Computer Software 19.5% Internet 11.4% Retail 6.4% Education Management 4.5% Marketing and Advertising 4.1% Other 54.1% Alternatives **LiveChat Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") [ LivePerson ](/products/liveperson/reviews) **Olark Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") [ Drift ](/products/drift/reviews) ![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)") [ Lime Connect (formerly... ](/products/lime-connect-formerly-userlike/reviews) ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") [ LivePerson ](/products/liveperson/reviews) ## LiveChat vs Olark FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Olark vs LiveChat? LiveChat stands out from Olark with a higher G2 rating, more reviews, and stronger reviewer-cited strengths in features and integrations. | [Olark](https://www.g2.com/products/olark/reviews) | [LiveChat](https://www.g2.com/products/livechat/reviews) | | --- | --- | | 4.3/5 (224 reviews) | 4.5/5 (810 reviews) | | Small-Business | Small-Business | | 9.0 | 9.0 | | 8.8 | 9.1 | | Interface Ease | Ease of Use (24 all-time mentions) | ### How do the pricing models of Olark and LiveChat compare? LiveChat is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Olark. - **Olark:** In recent reviews, some buyers mention disappointment with limited options and the lack of a free package for small startups. - **LiveChat:** Recent reviewers note that advanced features can feel expensive for smaller teams, but overall satisfaction with value is higher than Olark. ### What are the best alternatives to Olark and LiveChat? The top three alternatives to Olark and LiveChat are Zendesk for Customer Service, Fin, and Drift. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Olark](https://www.g2.com/products/olark/reviews) | 4.3/5 (224 reviews) | Small-Business | Not expensive versus some chat solutions | Interface Ease | | [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Pricing can be high for advanced features | Ease of Use (24 all-time mentions) | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | — | — | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — | | [Drift](https://www.g2.com/products/drift/reviews) | 4.4/5 (1255 reviews) | Mid-Market | — | — | ### Which Live Chat features should I prioritize when comparing Olark and LiveChat? Buyers should prioritize ease of use, integrations, automation features, customization, and reporting when comparing Olark and LiveChat. - **Ease of Use:** Olark 9.3, LiveChat 9.3; LiveChat has 24 all-time reviewer mentions for ease of use. - **Integrations:** LiveChat has 13 all-time reviewer mentions for integrations and 10 for easy integrations; Olark reviewers cite fewer integrations and desire more options. - **Automation Features:** LiveChat has 10 all-time mentions for automation and 6 for automation features; Olark reviewers mention auto responses but not at the same frequency. - **Customization:** LiveChat has 7 all-time mentions for customization and 6 for customizability; Olark reviewers occasionally request more design options. - **Reporting:** Both products are cited for reporting, but LiveChat reviewers mention more advanced analytics and reporting needs. ### What are the pros and cons of Olark vs LiveChat? Olark's headline strength is interface ease, while LiveChat's is ease of use and feature depth. - **Olark strengths:** Reviewers highlight its simple interface and ease of setup. - **Olark trade-offs:** Buyers note limited integrations, lack of advanced features, and disappointment with the absence of a free package for small startups. - **LiveChat strengths:** Reviewers cite ease of use (24 all-time mentions), robust features (20), helpful support (16), easy setup (14), and strong integrations (13). - **LiveChat trade-offs:** Some reviewers mention higher costs for advanced features, occasional mobile app issues, and a desire for more flexible customization and reporting. ### Is Olark or LiveChat better for small businesses? Both Olark and LiveChat are primarily used by small businesses, but LiveChat receives stronger small-business reviewer sentiment for ease of use and features. - **Olark:** Largest segment is Small-Business; reviewers appreciate its simplicity and ease of setup but mention limited integrations and features. - **LiveChat:** Largest segment is Small-Business; reviewers consistently praise its ease of use, robust features, and integrations, making it a strong fit for small businesses seeking more advanced capabilities. ### Which Live Chat platform has better integrations? LiveChat is favored over Olark for integrations, with more reviewer-cited integrations and higher mention counts. - **Olark:** Reviewers mention integration with Salesforce and Slack, but note a desire for more integration options. - **LiveChat:** Facebook (25 all-time mentions) and ChatBot (24 all-time mentions) are the most frequently cited integrations, with reviewers also highlighting easy integration setup and a broader range of supported tools. ### How do Olark and LiveChat compare on customer support? LiveChat scores higher than Olark on Quality of Support, with a 0.3-point advantage (LiveChat 9.1, Olark 8.8). - **Olark:** Reviewers describe support as helpful and responsive, but some mention limited support options and a desire for more training resources. - **LiveChat:** Reviewers frequently praise LiveChat's support team for quick, helpful responses and excellent assistance, with 11 all-time mentions for customer support. ### Which is easier to implement, Olark or LiveChat? Olark and LiveChat are rated equally on Ease of Setup, both scoring 9.0, indicating parity in implementation experience. - **Olark:** Reviewers consistently describe Olark as easy to install and set up, with minimal training required. - **LiveChat:** Reviewers highlight straightforward setup, well-organized documentation, and quick implementation, with 14 all-time mentions for easy setup and 10 for quick setup. ### Which product has better Website? LiveChat is favored for Website, with more reviewer-cited strengths and higher all-time mention counts for website-related features. - **Olark:** Reviewers mention a simple and easy-to-use website interface, but with limited customization options. - **LiveChat:** Reviewers cite a modern, intuitive UI (9 all-time mentions for user interface), strong website integration, and positive experiences with the website widget.