LiveChat Reviews & Product Details

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Seller

Text

Discussions

LiveChat Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Irish, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Daniel Zielinski

Used by Signable and 2 others

Beta

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LiveChat Integrations

(106)

Verified by LiveChat

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LiveChat Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LiveChat, and what problem is it built to solve?

LiveChat is a live chat platform for communicating with website visitors in real time. It is built to support customer service and sales through tools such as chat routing, analytics, and integrations with CRM and e-commerce platforms.

What languages does LiveChat support?

LiveChat supports 1 language: English.

What company sizes and industries is LiveChat the best fit for?

LiveChat shows positive fit across small, mid-market, and enterprise organizations, with reviewer representation also clustering in several industries. The strongest concentrations include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Retail and e-commerce: Retail businesses and related online selling use cases.
Industry — Technology: Computer software and information technology services.
Industry — Financial services and education: Both sectors have a notable presence among positive users.

How long does it take to implement LiveChat across a team?

LiveChat can be quick to launch, though some teams report a longer setup. The most commonly reported go-live range is under a month, with shorter and longer implementations also represented.

Time to go live	Relative frequency
Under 1 month	Most commonly reported
Under 1 day	Also commonly reported
1–3 months	Reported less often
3–6 months or longer	Occasional longer implementations

What customer support options does LiveChat provide, and how do users find the overall support experience?

LiveChat offers 24/7 live-representative support, along with chat, email/help desk, and phone support. The support experience is often described as helpful and responsive, with users appreciating knowledgeable assistance during setup and troubleshooting; some find it harder to reach the right support channel or experience slower replies.

What tools and platforms does LiveChat integrate with, and how do these integrations help users get more value from the product?

LiveChat offers 15 integrations, connecting chat with tools for customer records, online stores, websites, and messaging. Users describe these connections as a way to bring customer context into conversations and support sales and service workflows from a more central place.

CRM and sales: HubSpot Marketing Hub and Salesforce Sales Cloud.
E-commerce and websites: Shopify Plus and WordPress.com.
Messaging and chatbot workflows: WhatsApp bot and ChatBot.

What features or capabilities could make LiveChat even more useful?

LiveChat could be more useful with stronger reporting and more control over how teams tailor workflows and the customer-facing chat experience. Recurring improvement requests include:

Expand reporting, including more detailed analysis and easier data export.
Offer more flexible widget, interface, and branding customization.
Make notifications more consistent and easier to tailor to chat priority and availability.
Improve routing and workflow controls, including more precise assignment to teams or agents.
Strengthen mobile app reliability and provide a more complete mobile experience.

How useful do LiveChat users find its AI features in everyday use?

LiveChat’s AI features are most useful when they handle routine questions or help agents get up to speed quickly, though bot understanding and routing can need refinement. Listed capabilities include:

Agent assistance: AI Text Generation and AI Text Summarization.
Chatbot workflows: Collection of information and Route To Human.

Users describe AI-generated replies and summaries as helpful for speeding up responses and understanding conversation context, while concerns about answer accuracy and outdated information temper the experience.

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Mathias S.

Senior Marketing Specialist

Enterprise (> 1000 emp.)

2/16/2023

"The focal point for chat-based customer service, for my team."

5/5

What do you like best about LiveChat?

I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

As far as I am concerned, Livechat happens to be one of those few software solutions, with which my team is currently unable to exhaust its use-case scenarios. I have no complaint about this software, based on my experience. Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

A major benefit of Livechat is its integration with our Customer relationship management system (CRM). Specifically, at my company, we have utilized this integration to create personalized chat triggers and interactions with our sales prospects by leveraging the data we have saved about them on our CRM. This level of integration has been a game-changer for our sales team and has greatly improved our ability to provide customized and effective support to our customers. Review collected by and hosted on G2.com.

Elizabeth M.

Senior Performance Analyst

Mid-Market (51-1000 emp.)

2/13/2023

"Connects us to our customers, wherever they are."

5/5

What do you like best about LiveChat?

I hold Livechat's ticketing system in high regard. This system allows me to work with multiple colleagues on a customer support query, while keeping all collaboration and communication efforts within the Livechat platform. With the ability to assign tags to tickets, I can easily identify them later and group resolved tickets together, making it easier to track trends and identify common customer service problems. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Livechat is one of the few software products that I use that has consistently exceeded my expectations. Over the years, this helpdesk software has only improved, giving me no reason to be dissatisfied. Review collected by and hosted on G2.com.

Mage L.

Music Teacher

Small-Business (50 or fewer emp.)

Originally submitted 7/14/2022

"Whether you have other employees or you are solo, this LiveChat is great for engaging with leads!"

5/5

What do you like best about LiveChat?

Automation and asynchronous communication. easy to use for small business owners Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Learning curve is kind of tricky, but at least the support is good, and they help you. Review collected by and hosted on G2.com.

Zainab A.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

Originally submitted 3/6/2022

"Livechat is the Knight of helpdesk solutions."

5/5

What do you like best about LiveChat?

Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations, we have successfully introduced newer experiences into our overall Livechat use. For example, we have recently relied on Livechat's integrations with Twilio and Calendly, to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from within Livechat's interface. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Livechat is an integral part of our engagement strategy with our customers. It is a perfect platform for me. Review collected by and hosted on G2.com.

Dawn F.

Administrative Assistant

Mid-Market (51-1000 emp.)

Originally submitted 12/12/2017

"LiveChat is good, when it works"

4/5

What do you like best about LiveChat?

The features are user friendly and self explanatory. Though sometimes there can be a language barrier. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Nothing to dislike. In the year I have used the program, it's been ok so far. The experience was not bad. To some extent, it was just an issue because I had to utilize all the available features. The elements within the software are ideal and work with small or large organizations. Review collected by and hosted on G2.com.

Buky Amenet S.

Strategic Marketing Specialist

Enterprise (> 1000 emp.)

10/17/2022

"A key sail on our customer engagement ship."

5/5

What do you like best about LiveChat?

Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team, without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Livechat is everything that I would want from a helpdesk solution and this is because it does more than the job of a helpdesk software solution for my team. Review collected by and hosted on G2.com.

Ghazala P.

Assistant manager

Small-Business (50 or fewer emp.)

8/17/2022

"Best live chat platform provider"

4/5

What do you like best about LiveChat?

Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

It is relatively expensive than its competitors. Sometimes there is a lag in receiving chat messages which can cause unnecessary problems. Support takes time to respond and resolve the problem which we notify. Review collected by and hosted on G2.com.

Srikanth R.

Project Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

8/23/2022

"It works flawlessly and has a stunning appearance."

5/5

What do you like best about LiveChat?

The interface, great performance, and extra details about the visitor, such as their location, what they are typing, and how they are navigating our website, are all things I appreciate. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

There are no drawbacks to this; it serves our purposes perfectly. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

Originally submitted 8/2/2022

"Good for communicating with customers"

3.5/5

What do you like best about LiveChat?

It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use Review collected by and hosted on G2.com.

Mariana S.

Senior Marketing Specialist

Enterprise (> 1000 emp.)

4/15/2022

"More than an help desk toolkit."

5/5

What do you like best about LiveChat?

Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales. Review collected by and hosted on G2.com.

What do you dislike about LiveChat?

Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform. Review collected by and hosted on G2.com.

What problems is LiveChat solving and how is that benefiting you?

Real-time communication with our customers and prospects is a key marketing demand for my organisation and this is one of the major demands, which Livechat helps us address.

With Livechat, we are finding it easier to communicate with sales prospects from almost anywhere : on our social media accounts , on our website and we are now even able to rely on Livechat integrations , to send text messaging based communication with sales prospects and customers. Review collected by and hosted on G2.com.