--- title: LiveChat Reviews meta_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 810 scale: '5' date_modified: '2026-07-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 810 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. (24 reviews) - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. (20 reviews) - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. (19 reviews) - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. (16 reviews) - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. (7 reviews) - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. (6 reviews) - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. (5 reviews) - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. (5 reviews) - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Excellent tool to respond to your customers' requests. **Rating:** 4.5/5.0 stars **Reviewed by:** Jesús T. | Product Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about LiveChat?** Its productive function of responding to customer concerns and requests in real time, the agility of answering questions to specify sales, the great advantage of satisfying customer needs first and keeping them constantly cared for by the organization. It guarantees efficiency and productivity in the activities of the organization. **What do you dislike about LiveChat?** It is a tool with a very remarkable cost in terms of other tools, but nevertheless, it is still a productive tool that will collaborate efficiently in the objectives of the organization. **Recommendations to others considering LiveChat:** I would definitely recommend LiveChat to all organizations, it is a very productive and pleasant tool for users, its functions make contact with customers is not lost and constant, through it you can respond immediately to customer requests at the moment to ask about the products and in this way to specify sales faster and more productively. LiveChat works with real-time requests, allows you to provide real-time data. **What problems is LiveChat solving and how is that benefiting you?** LiveChat was implemented in the organization to have more advantages when it comes to attracting more potential customers and finalizing sales. LiveChat is a tool that we use within our websites to be active through real-time chat to answer questions and concerns that clients present about our products and services. Its fast chat support means meeting the needs of both the client and us, because for the client it allows us to respond immediately to their requests and for us it helps us to specify more sales. The organization feels comfortable with the tool because it is a tool that increases trust between business owners and customers. ### 2. Very simple way to support your customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Lilit G. | CS TL, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about LiveChat?** LiveChat is simple, user friendly and multitasking service for supporting our customers in real time. I like the statistics tools for admins, the tagging ability, what is most important for our company. I like so much the tool for supervising current chats and send to support agents private advice right in chat window, it helps! Also, the desktop version. It is nice, and all the tools are included. **What do you dislike about LiveChat?** First of all, the mobile application for LiveChat is poor. There are no any administrative tools, for administrators, managers and supervisors it is too important to control the agent permissions (eg agents groups) from mobile device, and mobile application of live chat can't help you in this cases. Also, there is no ability to change interface for desktop/web/mobile applications. When you work on some tools or apps 8 hours per day, you need to personalise your interface, i guess. **What problems is LiveChat solving and how is that benefiting you?** Mostly we are supporting our customers in real time by live chat tools. Less often we are using LiveChat for emailing. ### 3. Software to conduct customer service videoconferencing with live support and focused audio and image **Rating:** 3.5/5.0 stars **Reviewed by:** Adrian P. | Ingeniero de software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about LiveChat?** What I like most about this software are the main features in real-time tracking of web traffic, ticketing system for problem solving and agent efficiency analysis. **What do you dislike about LiveChat?** Among the quality of this software there is something that dislikes me and it is the high cost of the product, especially when compared to the cheap or no cost solutions that exist in the market. Despite mentioning the high price and the lack of free versions, customers agree that ‘the range of features and services offered’ justify the price. **Recommendations to others considering LiveChat:** I recommend this videoconferencing tool for the use of public attention in companies that give remote consultations with their clients and those who need to participate in a meeting, this excellent tool provides comfort when conducting a meeting with people who are in different places with a live and live chat with great quality. **What problems is LiveChat solving and how is that benefiting you?** This tool is very helpful since when I attend to the public in remote video chat I can do it without moving from my office, in this way I solve problems with clients online without needing to find them in people. It has helped me a lot in conducting distance meetings with my work colleagues, so I also recommend it. ### 4. Best Live chat that i ever worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Roksana R. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about LiveChat?** I loved the very fast and helpful support team, I liked the way they introduced me and my colleagues to the product and how they showing you step by step on how to use it! its an easy and user-friendly Live chat. Big Up for the Polish Team there !!!! honestly one of the best support I worked with even im a support agent :) **What do you dislike about LiveChat?** The only thing that I was missing in the Live chat as a client support agent was that I wish they had a translation inside of the chat window. **What problems is LiveChat solving and how is that benefiting you?** Client issues in general, anything related with our services ### 5. Easy to Integrate , Easy to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank S S. | Category Manager - Bags & Accessories, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2020 **What do you like best about LiveChat?** Control number of chats per agent, Eay pluggins for WordPress sites and integrates with CRM like Salesforce, Leadsquare **What do you dislike about LiveChat?** Admin console and user console is not different , If you have bought 2 users one of them will be admin. U will have to buy a seperate license for admin **Recommendations to others considering LiveChat:** Live chat has good support and importantly integration is very easy . Has good analtical data points on chat **What problems is LiveChat solving and how is that benefiting you?** Handle chat queries , and customer satisfaction ### 6. Live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about LiveChat?** Live chat is an amazing product. It helps to customers to contact the companies with questions and inquiries and get their doubts old I use this product in a university to talk to potential students their concerns and provide them help needed in that application. Mostly to my customers are international students who had questions about universities application and their exam scores a d this product really helped Solving all the concerns. I like how multiple agents can chat with multiple customers and solve their problems. **What do you dislike about LiveChat?** I don’t like how if you forget logging out of the app people still can post questions and you get keep getting notifications. And sometimes customer wait for hours hoping for some response and this gives a really bad reputation about the companies because they don’t have any agent controlling the app. **Recommendations to others considering LiveChat:** Definitely recommend like chat. **What problems is LiveChat solving and how is that benefiting you?** Where is a sewing time zone difference between customers and the company providing service. And lotta people cancel all the questions over the live chat rather than calling the customer service. ### 7. LiveChat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about LiveChat?** The ability to quickly and easily communicate online with customer service representatives. **What do you dislike about LiveChat?** Love everything about LiveChat! Beats having to call and chat with a customer service rep! **What problems is LiveChat solving and how is that benefiting you?** The ability to chat online as opposed to calling and talking to an agent on the phone. ### 8. LiveChat makes work faster and easier **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle E. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2019 **What do you like best about LiveChat?** LiveChat has a nice interface, both its web variant and its versatile form, which makes the work faster and easier, has a decent input frame that is fundamental to control the demands of our customers, they have an exchange consisting of guests from a bot to a specialist, and the ticket procedure traps any exchange mentioned outside the operator's hours **What do you dislike about LiveChat?** When making program updates, there are usually problems in the configuration, improve the stability of the connection according to Internet, use my smartphone with this application, not everything works well, it is blocked often, its cost is very high, I think they should be cheaper **Recommendations to others considering LiveChat:** Highlight a remote help that includes improving the experience of your customers with this device, also collect customer information that will help improve your business, use a program that allows us to provide support, technical assistance, answer questions and attract new customers Visit our website and LiveChat, apply for all those needs **What problems is LiveChat solving and how is that benefiting you?** We collaborate with our clients and make sure they have all our help, having instant answers and frequent questions from the clients is fundamental for the promotion of our brand. LiveChat has each of the highlights in web procedure and quality, offers a free version of entry for those who want to use it ### 9. Beautiful live chat app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about LiveChat?** Chat iO is super easy to implement and has a really beautiful interface. The real-time monitoring is really helpful with shopify and the canned responses make it easy to deal with large influx of visitors. Having canned responses made it really easy for our available agents to help more customers and save us from responding later with an email. Having chat history was really helpful with training new team members and creating handbooks for clients. **What do you dislike about LiveChat?** A little expensive if you have a smaller team but not unaffordable. A lot of the features aren't available in the basic package. It would be nice if some of the reports were available. **Recommendations to others considering LiveChat:** Our company tried out some other chat services like chatly and found this one was the best. **What problems is LiveChat solving and how is that benefiting you?** Interacting with customers immediately rather than them having to search for a way to contact us. Especially for Shopify customers, easily remedying shipping concerns has saved us from abandon carts. These chats also helped us improve our websites and user experiences. Interacting with customers helped us retain to their business as well. ### 10. LiveChat has helped to widen our public communication options **Rating:** 4.0/5.0 stars **Reviewed by:** Garrett S. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2019 **What do you like best about LiveChat?** The account portal for each user is well-defined windows and menu item that allow basic and advanced users alike to be able to access all the features and information they need quickly. A big part of providing good service is to be able to respond quickly with appropriate answers. I like that there are many features within LiveChat that help us to provide a custom experience for each chat. **What do you dislike about LiveChat?** I think being able to access the data quickly and to train support personnel to understand individuals and not be too cold and robotic can take some time to accomplish. Chatting can take up valuable time from staff and may not always be necessary when there are answers available online. **Recommendations to others considering LiveChat:** LiveChat has been a strong chat platform that I would suggest new companies to try out. It can give you lots more valuable information that you can store and use for further marketing analysis. **What problems is LiveChat solving and how is that benefiting you?** When we use LiveChat, we are able to give customers and new business leads access to information in real time. We can interact with them in a personal way without making them feel tied down by the formalities and waiting times that are often a part of phone calls. We want to make chats feel like high quality conversations where we can present data as soon as possible and LiveChat gives us the capability of doing that. The chat logs and transcripts allow for quick record keeping on both ends of the chat. Leads can then save information that can be referred to later and possibly result in new business. ### 11. The Platform that made your customer service the fastest and most effective. **Rating:** 4.5/5.0 stars **Reviewed by:** Rudy C. E. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2019 **What do you like best about LiveChat?** I really like this program because it is really good, efficient and easy to use, it provides us with information to follow up on the requests of our clients. I love that it has two versions, because it gives me flexibility, since it is possible to manage it as much as with mobile devices, as well as desktop computers. In addition, it is easily integrated with another live chat program, which gives us a greater reach as a company. **What do you dislike about LiveChat?** I am really satisfied with the results that Livechat has provided to the company, I would only add some improvements, such as a greater focus of the users and chats of the website, as well as manage to delete files from the chat and discard those that you want. **Recommendations to others considering LiveChat:** I recommend this platform, because of its flexibility, easy integration, I assure you that you will not regret investing in this incredible live chat tool, because it gives your company's website a greater effectiveness. **What problems is LiveChat solving and how is that benefiting you?** Thanks to this excellent platform we are able to quickly deal with all the requests of our clients, thus providing an efficient service, as well as a free version that allowed our work team to get to know each other easily, of course the paid version is much more complete, It provides data security, unlimited histories and a variety of useful functions. We are pleased to be able to count on this incredible platform, it gives us flexibility and variety of cost options, which adapt to our budget and requirement. It is economical compared to the incredible results it provides. The technical support service is very capable, effective and has solved all our concerns and mishaps in a very short time and with the best disposition. ### 12. Easy setup, great support, and very good options. Best customer chat service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about LiveChat?** First, the installation of LiveChat on our site was very simple. Because we use Wordpress for our customer support website, it was as simple as downloading the LiveChat plugin and signing in with our account information. Also, LiveChat customer support is very good. For the questions that we have had, they are very helpful and responsive and we were able to solve our questions quickly. The app interface is also very easy to use, with clearly labeled options and a sample or test view of the chat as you make changes so that you can see what customers will see. Also, you can see in realtime what a customer is typing, so it is easy to prepare an answer and give quicker responses. Overall, our experience with LiveChat has been excellent. **What do you dislike about LiveChat?** I cannot think of much to dislike about LiveChat. The internal ticketing system is a bit lacking, so we send our finished conversations into Jira. **Recommendations to others considering LiveChat:** We absolutely love LiveChat! We researched a number of options and this was the best. **What problems is LiveChat solving and how is that benefiting you?** We are also trying to find better and faster ways to provide customer support. Because most of our support is related to computers and technology, the chat feature is great because we can send screenshots or links back and forth. Also with LiveChat, you get information about the user such as their location, their operating system, and their browser. This can make troubleshooting fast. ### 13. The king of helpdesk programs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. | Founder., Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2019 **What do you like best about LiveChat?** I like how the support team in my organization can respond to inquiry from customers in a matter of minutes. It has a lot of interesting features which aid our efforts to better serve our customers. Top on these feature-list is its integration with our Facebook fanpage , thereby letting visitors to our page communicate live with support agents without visiting our website. I also must commend the prompt response we get from Livechat support team itself on the few occasions when we needed to make inquiries or raise disputes. **What do you dislike about LiveChat?** Maybe I dislike the audio notification yelling "incoming chat" every other minute on the Livechat mobile app. for Android. I have been told I can disable this notification but I haven't bothered getting to do that. **What problems is LiveChat solving and how is that benefiting you?** Livechat has allowed us respond to inquiries made by our customers on the spot . With Livechat , the number of emails and phone calls we get from customers has greatly reduced. ### 14. Livechat is our number one support tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen A. | Customer Success Manager., Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about LiveChat?** Livechat allows my company to respond almost instantly to customer queries and complaints in a way that is almost impossible with emails or phone calls. I like that I can respond to questions posed by multiple customers at the same time, without affecting the quality of my response. With the Livechat mobile app. It is ever more convenient to communicate on the move ; it doesn’t matter if I use Livechat for mobile device , for desktop or web browser : the speed of response is the same. **What do you dislike about LiveChat?** I cannot think of anything I dislike about Livechat. This is the best software in the field of helpdesk software programs. **What problems is LiveChat solving and how is that benefiting you?** We have used Livechat to address most issues faced by our customers and partner companies. Using Livechat has made us more efficient in terms of how quickly we respond to customers and also saved us a lot of money because it is cheap. ### 15. Pretty good but nothing to write home about **Rating:** 4.0/5.0 stars **Reviewed by:** Kaeli S. | Admissions Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2019 **What do you like best about LiveChat?** It's super helpful that it integrates with Hubspot so easily. Possibly my favourite thing is the GPS - it shows me exactly where someone is writing from, which better helps me gauge their situation and therefore how to help them. It also shows me during a conversation how they have interacted with our website and if they're already a contact in Hubspot or not. **What do you dislike about LiveChat?** I'm not sure how much the ability for users to 'rate' their chat is. Sometimes people will totally spam the chat, and then rate the chat as 'poor', which doesn't make me look good, but it's also just a spammy comment so I try to take it with a grain of salt. It's just annoying. I do wonder about the utility of Livechat vs any other bot I could easily have on the website, such as Facebook Messenger. **Recommendations to others considering LiveChat:** Pretty good, and they are implementing chat bots too... but may not be worth the investment if all you need is a simple chat on your website.. Facebook Messenger allows you to have your Page's chat embedded on your website, which is a simple and free option if you need to bootstrap. **What problems is LiveChat solving and how is that benefiting you?** It's nice that people can reach out to have their questions answered in this way. However, almost all of what is being asked can be accessed on our website, so it can feel redundant to keep answering the same questions repeatedly and directing people to various resources on the website. ### 16. Very reliable, and extensible chat **Rating:** 5.0/5.0 stars **Reviewed by:** Ted B. | Video Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about LiveChat?** Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7 Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you. **What do you dislike about LiveChat?** No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API! **What problems is LiveChat solving and how is that benefiting you?** As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work. ### 17. LiveChat is one of the best help desk I have ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about LiveChat?** LiveChat is basically the best software for making constructive chats and help desk for all my intended support and services. Moreover, this software provides efficient tools that am using for my online sales and marketing purposes because it’s a good platform to make effective communication. Apart from this it has a beneficial web analytics that supports me in every possible way to overcome my communication barriers. Apart from this it has a beautiful layout interface that makes my working more enjoyable and also it’s quite easy to understand at the same time. **What do you dislike about LiveChat?** All functionalities are amazing and powerful to enhance my productivity of work but sometimes it shows some errors that makes trouble in working on it. **Recommendations to others considering LiveChat:** From my point of view whenever there is a need of a trustworthy communication I always rely on this product and also I can preferably use it to make communication better within the organization or even outside through it’s tremendous features. **What problems is LiveChat solving and how is that benefiting you?** Basic outcomes from this particular application that are my most favorite firstly the ticketing system along with the chat that is convenient to make good collaboration with all my teammates. Moreover, third party integration capability of this product enables me to effectively integrate with different useful applications of my regard. Apart from this work scheduling feature of the platform is my most preferable because I can effectively make different schedules for each and every daily task. ### 18. "LiveChat Review." **Rating:** 5.0/5.0 stars **Reviewed by:** Alice H. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about LiveChat?** LiveChat in actuality is the best live talk programming, it has an agreeable interface, the two its web variant and its versatile form, which makes the work quicker and simpler. It has a decent ticket framework that is fundamental to monitor demands from our clients. We're utilizing LiveChat together with ChatBot and the incorporation is exceptionally incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours. **What do you dislike about LiveChat?** There is no detail that I despise. It could improve the strength of the connection as indicated by the internet. **Recommendations to others considering LiveChat:** With regards to tending to your clients needs, there is no preferable instrument over LiveChat. It accompanies extraordinary live visit highlight and remote help includes that will improve your customers experience. With this device, it is additionally simple to gather client information that will help in bettering your business. It is one instrument you would prefer not to miss. **What problems is LiveChat solving and how is that benefiting you?** With the chance of this stage, we can collaborate with our customers and dependably make sure that they have all our help. Moment answers to questions and FAQ's by clients. Livechat has every one of the highlights that we need. ### 19. One of the best chat applications for internal communications **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian P. | UI/UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about LiveChat?** LiveChat is well designed and has appealing aesthetics which makes using it pleasurable. It also has lots of features such as a helpdesk and even a chatbot that is integrated within. I also like how they price per seat which means that a seat can be shared by multiple users but only billed as one. **What do you dislike about LiveChat?** The idea of a ticket system is so outdated and is no longer used so it s not exactly helpful. There is also no way for one to delete files from a chat and that tends to annoy me. Also when new updates are pushed, there tends to be some issues with integration. **Recommendations to others considering LiveChat:** I recommend LiveChat to other companies especially those who mostly interact with their clients online because of how flexible the platform is and the ease of itnegration. **What problems is LiveChat solving and how is that benefiting you?** We used LiveChat in our company to try and get feedback, complaints or queries from our clients or prospective ones in a timely manner so that they know that they are at the center of our focus. This therefore enabled us to deal with requests from each client promptly. ### 20. User-Friendly and one of the best customer service software with awesome features and desgin. **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay L. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about LiveChat?** What i like about Live Chat is that it is convinent for customers,like it connects customers with thier agents instantly.Conversations in Live Chat can be saved.Whatever customer is having queries they are answered instantly.By using Live Chat , interactions with customer happen directly,like in todays's world customer expectations have been evolving rapidly and they expect a immediate service so by using Live Chat which provides an instant answer and quick solution in order to save time and skip waiting.One of the most genius inventions of live chat in today's world is being able to customize responses based on common questions, or simply respond with an automated bot that can assist. **What do you dislike about LiveChat?** Online support should be improved as sometimes there is lack of online support from another end. Also the responses which are scripted are frustrating.Also sometimes when someone is asking for support they have to explain same issue to multiple agents which is very frustrating. Also there is no any tool for Sys Admin to check Live Chat without being logged as a user. **Recommendations to others considering LiveChat:** Live Chat is Cost Efficient and offers real-time convenience to customers.Also it stand out amongst other competitors so i would recommend others to use it. **What problems is LiveChat solving and how is that benefiting you?** We love LiveChat,for example when our customers need immediate help or attention Live Chat allow us to do just that. Live Chat is a good solution for commercial websites as it have strong functionality,nice design, helpful integrations with some popular apps and services. So i can say that it is an easy and fast solution both for the managing sales and the customers as it increases the number of leads and helps to get additional sales. ### 21. Costly but... **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Presenter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about LiveChat?** Livechat has great customer saving features that helps the live agents give an understanding of what the clients have inquired about, account information so that it's readily available. Livechat has great features in the settings to fit for your website. There is auto-reply features which can be useful for commonly asked questions while not skipping on the quality of work by the live chat agents.There is also an amazing follow-up ticket system available when live agents are closed for the day. **What do you dislike about LiveChat?** The cost of livechat is expensive if your company doesn't make enough of income. In that case I would look into something else such as a free livechat software. I also dislike the fact that it's a little harder to setup for the first time setup. It isn't straight forward and there may be some research needed on some of the setup questions for a beginner user. **Recommendations to others considering LiveChat:** If your company profits enough to pay for Livechats' pricing then I'd say this would be a good fit for your company since it offers a ton of endless features and has a built-in ticket system so when your staff is offline, users are able to be followed up the next business day. **What problems is LiveChat solving and how is that benefiting you?** We are now able to service our clients with prompt answers and provide super fast support for our clients. I think something clients look for is a livechat button. This helps gain customers by retaining their focus in the company with the look of fast support. ### 22. Communicating with you customers 24/7 **Rating:** 4.0/5.0 stars **Reviewed by:** Alice K. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about LiveChat?** I love how you you can integrate ChatBot in Livechat to make a chat box on your website to direct where you clients go. I also love how you can communicate with anyone at anytime! **What do you dislike about LiveChat?** The inauthentic feel of Livechat, it makes it seem like we’re not real we talking on there **Recommendations to others considering LiveChat:** I would highly recommend using Livechat on your website with an intergration add on called “chatbot”. **What problems is LiveChat solving and how is that benefiting you?** With Livechat, I have found it extremely easy to communicate with our customers without having them call in. It really helps out when problems arise! ### 23. Easy Chat. **Rating:** 5.0/5.0 stars **Reviewed by:** Collin S. | Administrator, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2019 **What do you like best about LiveChat?** The application is Very nice because it’s convenient to the online marketing affiliation Helps me stay connected with customers on the go. I'd be awesome to access archived messages from the app tho It’s so Perfectly tweaked for our website. It helps to keep track of all visitors and allows a great way to interact directly via Web great for making sure you don't miss any chats when you have to leave your desk Very useful application for blog authors I would reommend free and easy to setup easily invite users to chat on the website manually when they visit it design interface shows simplicity and affordability of the Livechats **What do you dislike about LiveChat?** with the mobile app, Unfortunately It keeps on showing "Reconnecting" like I have no INTERNET issues and it never stops timing out making online chat a huddle at times. Then also when getting the disconnection in background occurs no sounds plays for incoming chat? With my android phone there is a lot of lagging and delay which is quiet annoying Then there is no option to upload pics via esp via Mobile Notifications tone are only set to the ringtone volume setting Sometimes I might not be engaged and all over sudden I appear available to chat yet am meant to be off. Lately i have also noticed power surge with my phone battery then starts heating up not until I kill activities for the mobile app. **Recommendations to others considering LiveChat:** connecting with ONLINE visitors customers whenever they need help, give them guides or support, it just an all-around help for any company to be able to offer customers 24/7 support through which they can get an almost immediate response to all of their inquiries and it is one of the most used medium through which customers and partners are able to reach out for all technical and social support **What problems is LiveChat solving and how is that benefiting you?** Easily invite/Engage active users to chat on the website manually when they visit Gives us daily and periodic stats and metrics which eases the process of measuring the performance there is reduced drop chats rate of customer queries on our website No need of time/cost wastage during training of new agent hence less operating cost can easily track Agents performance and individual interactions with the clients ### 24. Live chat Premiun anywhere and from any device **Rating:** 5.0/5.0 stars **Reviewed by:** Linda K. | Social Media Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2019 **What do you like best about LiveChat?** It is a commercial and customer service software very complete and nice, has a multi-function live chat in which you can give or receive support. It has a very nice interface and very good configuration **What do you dislike about LiveChat?** I find it distressing that they ask for a credit card number to make different functions, I really find it very unethical. It would also be nice to be able to call between panel users **Recommendations to others considering LiveChat:** Program recommended 100% for the wide variety of functions offered, with its characterized by simplicity and the quality of connection and communication that make it superior to others, also has a high-tech service and time optimization **What problems is LiveChat solving and how is that benefiting you?** The communication without a doubt is our strongest point and with which we establish ourselves to solve future problems, in turn we can also evaluate the level of our visits on the website ### 25. LiveChat is perfect for closing online sales. **Rating:** 4.5/5.0 stars **Reviewed by:** Victor C. | Customer Support Professional, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about LiveChat?** I love LiveChate because it is perfect to place it on websites, especially those with a landing page, since it serves as a query for the small questions that a person may have in those little seconds of whether or not they subscribe to your services. It serves to make sales if what you are offering a product because you can answer all your concerns and objections in real time, you can also prepare automatic response messages and make offer an immediate response speed which will help you increase the possibility of closing the sale. It also has a particularity that does not have its competence and is that it allows you to separate and bill for a concurrent user which translates into an advantage if the team works in shifts. **What do you dislike about LiveChat?** one of the things that I do not like is its variety in plans because I think it would be better if only they had a premiun version and a free like most, now in terms of its operation I think it consumes many resources and have to hang a bit the other tools . If you have many visitors, it is impossible to click on each of them in a timely manner and know whether to participate in a conversation. **Recommendations to others considering LiveChat:** I recommend it because it is one of the best tools to support, consult and close sales with your visitors online in their websites. **What problems is LiveChat solving and how is that benefiting you?** It has allowed us to evaluate our web visits and at the same time interact with our clients and be able to dispel their doubts in time. ### 26. Lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveChat?** Extremely easy to set up multiple chat widgets for different queues. I use the same account for three websites, each with multiple queues. Their support is second to none. **What do you dislike about LiveChat?** The chat has good tracking information to see where that customer came from, however the tickets are lacking even the basic info such as IP address. **What problems is LiveChat solving and how is that benefiting you?** We have about 20 agents using the chat simultaneously and it works seamlessly ### 27. Our best tool to deliver services for all our Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Mateusz P. | Head of Marketing & Sales // Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about LiveChat?** It's the best and the most customizable and easy-to-use chat service out there to deliver chat (sales & support) services for our Partners. **What do you dislike about LiveChat?** There is no clear timeline of product development what makes it hard to understand where the tool will be heading. **What problems is LiveChat solving and how is that benefiting you?** We outsource chat sales & customer service to all our Partners we cooperate with. ### 28. LiveChat the best chat for your company **Rating:** 5.0/5.0 stars **Reviewed by:** Henry M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about LiveChat?** LiveChat without a doubt is the best live chat software there is and that's why we use it on our website. It has a comfortable interface, both its web version and its mobile version, which makes the work faster and easier. It has a good ticket system that is essential to keep track of requests from our asuarios, plus they also serve to provide support and address concerns. And you can even integrate it with a ChatBot to speed up the work and it's LiveChat is very well coupled. **What do you dislike about LiveChat?** We do not have many negative things to say about LiveChat, the truth is that this program fulfills what it promises. However we can mention that when program updates are made, there are usually problems in the configuration. **Recommendations to others considering LiveChat:** We recommend you do not think about it anymore and use LiveChat to attend your customers with live chat on your website, we assure you that we did a long evaluation with other programs and the others remain cuts, without a doubt LiveChat is the best. - You can implement it in the cloud, in Windows, Mac, Mobile with Android or iSO. - Keep track of visitors to your website. - Integrate it with third-party platforms. - Geo localization. - Quick response for your clients. **What problems is LiveChat solving and how is that benefiting you?** Our company offers design services and technical solutions (https://www.cdillc.com), and we needed to use a program that would allow us to provide support, technical assistance, answer questions and attract new customers who visit our website and LiveChat was the perfect program that allowed us to apply all those needs. ### 29. This software is very easy and user friendly to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Irshad C. | L2 System Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2020 **What do you like best about LiveChat?** Very fast and easy to maintain the system,such as creating tickets and chatting. **What do you dislike about LiveChat?** GUI is very old look and unable to see history. **Recommendations to others considering LiveChat:** Should able to connect with Skype for business. **What problems is LiveChat solving and how is that benefiting you?** N/A ### 30. It is one of the most complete **Rating:** 4.5/5.0 stars **Reviewed by:** Shayla D. | Customer Service Specialist, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about LiveChat?** I'm using the live chat about 6 months ago and its a great product with a lot of features. highly recommended for any business to use. I love the feature that syncing social media inbox messages to the live chat which can easily manage all the inquiry in one place. planning to buy more agents in future when we grow. **What do you dislike about LiveChat?** I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing is inline with other services. I'll update this review should a con present itself. **Recommendations to others considering LiveChat:** If you want to take advantage of the added Pro features, you can even get to try it before committing to the subscription. **What problems is LiveChat solving and how is that benefiting you?** Livechat is a complete chatting application that even offers an entry-level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality. ### 31. "Great Support Tool" **Rating:** 5.0/5.0 stars **Reviewed by:** Jalmari R. | Customer Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about LiveChat?** What I like most is the simplicity of LiveChat, the interconnection of individuals to manage different work issues, without being available, from anyplace on the planet as being in a similar space with the most noteworthy innovation, nature of administration and with the best enhancement of the time contributed. Simple to utilize. It permits to examine current issues through numerous applications with the best administration whenever, by the hand of pros in different regions. Its utilization is exceptionally straightforward and permits to keep up refreshed information in different zones in set up times with an ideal association and sufficient correspondence. **What do you dislike about LiveChat?** LiveChat is fitting the majority of our present client needs, and we don't have any reservations/dislike with the product. **Recommendations to others considering LiveChat:** LiveChat gives incredible video calling/help work area includes that can be utilized by associations to contact their clients and give great quality administration with respect to any inquiries of the client and give immaculate arrangements. **What problems is LiveChat solving and how is that benefiting you?** Communication that crosses the fringes. Permitting from a meeting, meeting, video gathering, extension of correspondence with high scope of capacities and front line administration in the most limited time and with the best quality. Advantages are unending! ### 32. A perfect solution for visual communication and collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Susan A. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about LiveChat?** LiveChat compared to phone support it's easier for your staff to know all the answers because they can just quickly ask colleagues if they get a tricky question. The customer won't even notice it. LiveChat that is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer, and get a feeling for the support quality your staff is providing, simply by checking the log files. **What do you dislike about LiveChat?** Some of the users who are not computer savvy will probably not be too fond of it. You should always offer at least email or phone support in addition to chat support. If your websites attract mainly technophobes or an older generation, live chat may not be what they are looking for. However, “Generation Facebook” keeps growing at a fast rate. Not great on mobile platforms: iPhone users who are not an iPhone user who are not able to type at lightning speed would not have much fun using live chat. In addition, not all mobile devices are able to support live chat applications. **What problems is LiveChat solving and how is that benefiting you?** The LiveChat support team also periodically sends us newsletters highlighting newer ways via which we can maximize the effect of LiveChat on our business operations. LiveChat at the end of my day at work detailing the performance of our customer support efforts for the day, these emails easily give me a picture in a matter of seconds on how much our performance has either improved or decreased from the previous day. ### 33. Chat and Bot services for technical website **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about LiveChat?** The product's capability is outstanding but what really puts it over the top is support. Having a chat link direct to their experts from within the Dashboard is just plain amazing. Some of the products I tested had email support where I saw 24 hour turnaround. With LiveChat, the resolution was literally minutes. The UI is very well constructed on desktops and mobile devices, offering visitors an elegant tool for interacting with our agents. The Ticket System is a nice feature for making sure that visitor requests are not overlooked. We're using LiveChat together with ChatBot and the integration is very powerful. There is a seamless transfer of visitors from a bot to an agent, and the ticket process captures any requested transfers outside of agent hours. **What do you dislike about LiveChat?** I wish the metrics offered a more comprehensive view of visitors and chats. I'd like to be able measure our improvement in visitor engagement as a percentage of visitors not just in chats. I also wish I could clean out the chat archive, getting rid of those that are from our testing. **Recommendations to others considering LiveChat:** Be sure to include LiveChat in any evaluation of chat solutions. When you consider capabilities, support and the UI, the others fall short. **What problems is LiveChat solving and how is that benefiting you?** We are a representative for industrial CNC Nesting Software. Our website, https://pepnesting.com needed to have the ability to interact with visitors and lead them through the complex set of features and capabilities the product offers. ### 34. The most updated tool at this moment, Livechat **Rating:** 5.0/5.0 stars **Reviewed by:** Sara G. | Customer Service Support Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about LiveChat?** What I like most is the ease of live chat, the interconnection of people to deal with various work issues, without being present, from anywhere in the world as being in the same space with the highest technology, quality of service and with the best optimization of the time invested **What do you dislike about LiveChat?** There is no detail that I dislike. However, it is a path that still needs to be explored and strengthened in order to continue using this valuable tool in the individual and work connection, along with practicality and high quality communication service. It could improve the stability of the connection according to the internet. **Recommendations to others considering LiveChat:** Program recommended by the wide range of functions, with the simplicity and quality of connection and communication. Allowing to cross borders at a personal or individual and business level. With a high technology service and with time optimization. Easy to use with any application to favor communication channels. **What problems is LiveChat solving and how is that benefiting you?** Communication that crosses the borders. Allowing from an interview, meeting, videoconference, expansion of communication with high range of functions and cutting edge service in the shortest time and with the best quality. ### 35. A major backbone to our customer support effort. **Rating:** 5.0/5.0 stars **Reviewed by:** Bolatito T. | Customer Support Agent., Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2019 **What do you like best about LiveChat?** Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer. Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time. Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat. **What do you dislike about LiveChat?** The constant sound notification every time a new customer comes online. It can easily get deafening when there are tens of customers coming online at the same time. **What problems is LiveChat solving and how is that benefiting you?** Real time engagement with customers through our website. Our customers are happier because their complaints and enquiry is addressed promptly. ### 36. It is a great method of communication for a website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about LiveChat?** I like that it has ever chat right there that was had and it keeps the history **What do you dislike about LiveChat?** I do not like that the agents have to review every conversation every time they are closing the window. **Recommendations to others considering LiveChat:** Definitely have this for your website if you are having a chat box as it allows you to keep up with everything and allows you to have a team that can make response time instant. **What problems is LiveChat solving and how is that benefiting you?** being able to have multiple different people log into the chat for the website and having the chats go to the correct departments rather then one person that pushes the conversations. ### 37. "LiveChat Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Dolores A. | Customer Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about LiveChat?** LiveChat in fact is the best live talk programming,with a pleasant interface which makes the work faster and less difficult. It has an average ticket structure that is key to screen requests from our customers to offer help and address concerns. We're utilizing LiveChat together with ChatBot and the reconciliation is extremely incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours. **What do you dislike about LiveChat?** I'd like to be capable measure our improvement in guest commitment as a level of guests not simply in chats. **Recommendations to others considering LiveChat:** On the off chance that you are continually getting help related messages, or questions in regards to your item, utilizing LiveChat with a help individual prepared to assist your clients truly improves consumer loyalty. Set aside some effort to think about how significant that prompt help/consumer loyalty is, and on the off chance that it is exceedingly esteemed, certainly investigate LiveChat **What problems is LiveChat solving and how is that benefiting you?** With the chance of this stage, we can do considerably more than ever in recent memory. We can collaborate with our customers and dependably make certain that they have all our help. Permitting from a meeting, meeting, videoconferencing, extension of correspondence with high scope of capacities and bleeding edge administration in the most brief time and with the best quality. Advantages are really unending, fundamentally being accommodation, and consumer loyalty. ### 38. Excellent live chat for business organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Jeevan A. | Fleet manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2019 **What do you like best about LiveChat?** Live chat is a premium Application used for Business organizations,IT increases customer relationship management between the customers and the company. Live chat has excellent video calling quality in which the company can contact the customers or the customers can contact the company. Live chat provides Help desk features for the company. Live chat is more likely to be used by the company's to provide better quality service to the customers. Live chat has helped company's in increasing their Customer Relationship Management with the customers. **What do you dislike about LiveChat?** Live chat should provide more services like Audio calling and include features like messaging and group video conference. Live chat must increase their service available in every country. **Recommendations to others considering LiveChat:** Live chat provide Excellent Video calling and Help desk features and live chat can be used by Business organizations to contact their customers and provide good quality service regarding any queries of the customer and provide solution **What problems is LiveChat solving and how is that benefiting you?** Live chat is an excellent video calling application which can be used for solving the Queries of the customers. ### 39. Nice work Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2019 **What do you like best about LiveChat?** Easy interface for everything, and it just take 15 mins to complete the first time setup **What do you dislike about LiveChat?** everything is good, maybe the report feature allow export raw details **What problems is LiveChat solving and how is that benefiting you?** 50% improve for sales inquires. ### 40. LiveChat Review **Rating:** 4.5/5.0 stars **Reviewed by:** Hankins L. | Market Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2019 **What do you like best about LiveChat?** The best thing with LiveChat is that you can chat with web visitors and convert them to customers with ease. LiveChat allows you to chat with customers and the rest of the world through your official website or social media accounts. **What do you dislike about LiveChat?** The main challenge comes when you want to trace customers chat. You cant find it unless they send a message again. **Recommendations to others considering LiveChat:** LiveChat is easy to integrate with social media platform which makes communication between web visitors and customers effectively. **What problems is LiveChat solving and how is that benefiting you?** We were solving the problems of communication between the company and the rest of the world. With telegram we are able to serve our customers and solve their issue without them visiting the office. ### 41. Great Overview and actions which can be taken **Rating:** 4.0/5.0 stars **Reviewed by:** Ioanna V. | Team Leader Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about LiveChat?** The consumer can add as much and as much folder he wants. This makes the overview much easier **What do you dislike about LiveChat?** Unfortunately you can’t keep tickets as “unresolved” for taking further actions and close them later **Recommendations to others considering LiveChat:** For start up’s it’s a nice starting **What problems is LiveChat solving and how is that benefiting you?** The website it selfs makes the browser running really slowly after a couple of hours of usage The knowledgebase needs improve ### 42. Effective and direct communication with prospective clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about LiveChat?** The ability to immediately connect and chat with prospective clients to increase the retention and turn-over of inbound leads is by far the most powerful aspect of this tool. **What do you dislike about LiveChat?** As far as functionality goes, nothing springs to mind. However, the pricing seems to be on the premium side. That's not necessarily a negative if you're not on a tight budget. **Recommendations to others considering LiveChat:** Does exactly as intended. Powerful tool for picking up potential inbound clients. **What problems is LiveChat solving and how is that benefiting you?** It solves the problem of having to switch between multiple platforms where previous chat clients only sere the chat functionality. ### 43. Improves customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about LiveChat?** It is the ideal solution to provide an optimized customer service. LiveChat improves communication since the client can easily access the chat window and make inquiries to support agents. Its main panel is easy to use, it provides basic analytics that show the customer's experience broken down into different metrics. -Time of chat duration, number of resolved cases or the customer experience with the support team-. It is integrated with social networks, which improves the customer experience. Also, allows customization of graphic elements such as logo chat company and agent profiles -. **What do you dislike about LiveChat?** LiveChat provides an adequate solution to our needs. We have no complaints about the software, it works quite well. Although I could suggest adding more integrations of traffic analysis tools. **Recommendations to others considering LiveChat:** LiveChat is light and intuitive software, useful to improve the customer experience. **What problems is LiveChat solving and how is that benefiting you?** It is a tool that helps us get closer to the client. The chat allows us to communicate assertively and provide customized solutions. It is an optimal solution for our company. ### 44. Live Chat fo SAAS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about LiveChat?** As an admin, the user-friendly UI is easy to navigate and create settings that work all across the organization. **What do you dislike about LiveChat?** I don't like that the integration with salesforce is lack luster **Recommendations to others considering LiveChat:** It works well but does not blow anything out of the water as far as features go. They don't have any strong differentiators. The landscape is flooded with solutions and bots.. **What problems is LiveChat solving and how is that benefiting you?** Capturing website visitors information/attention. ### 45. Nice Realtime solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2019 **What do you like best about LiveChat?** I like that the platform is built to be synchronous to offer real-time solutions. The live chat feature made it possible for people to get questions answered and issues resolved in a matter of minutes. **What do you dislike about LiveChat?** The platform seemed to be a little "sticky" and there were a lot of freezing or lag time between messages being sent and received by the other party. What you could share via chat was very limited, making some solutions difficult to resolve or work out quickly. **Recommendations to others considering LiveChat:** LiveChat is an amazing real-time solution for resolving issues quickly. Although there are a number of items that are difficult to share in the platform, there are work around which makes it manageable and accessible. **What problems is LiveChat solving and how is that benefiting you?** The response time is quicker using LiveChat versus the traditional email method. This has helped with increased student engagement and performance. ### 46. Quick, easy and effective live chat service tool **Rating:** 4.0/5.0 stars **Reviewed by:** Fraser D. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about LiveChat?** It's quick and effective, unlike some of its counterparts which frequently crash. **What do you dislike about LiveChat?** Not always one hundred per cent reliable and crashes at inconvenient times. **What problems is LiveChat solving and how is that benefiting you?** Our time to provide assistance to our customers has greatly impressed since we started using Live chat. ### 47. Easy to start **Rating:** 4.5/5.0 stars **Reviewed by:** Yuliana A. | Information Technology Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about LiveChat?** Very easy and intuitive to start with, simple interface, possibility to create templates **What do you dislike about LiveChat?** It may kick you out once of a sudden, especially if more than 2 users are logged in **Recommendations to others considering LiveChat:** It’s a very good software for simple customer support **What problems is LiveChat solving and how is that benefiting you?** Can answer customer questions in real time ### 48. Loved using LiveChat as it helps to maintian a strong communication with the website users **Rating:** 4.0/5.0 stars **Reviewed by:** ALLY S. | Auditor, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about LiveChat?** We are using LiveChat for more than a year and we are really happy as the customer base of our product began to grow as we implemented LiveChat on our website. It really helps to maintain a strong communication with our customer base and to help them chat about queries in real time. In the mean time we are also using this great platform on our internal systems so that we can help our system developers sort their issues and continue working in real time. **What do you dislike about LiveChat?** The online validation of the site to check if the code is implemented on the website takes al long time to load and to see on the live website. We request to fix this issue fast ! **Recommendations to others considering LiveChat:** Give more importance to the initial setup as we see it more difficult to setup, Please fix this then you are a great tool ! **What problems is LiveChat solving and how is that benefiting you?** Our website can now be real time user friendly and all our internal teams are really happy adopting this great tool ! ### 49. Life Chat is AWESOME!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Britni D. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about LiveChat?** The ease of use.. The App overall is very easy to use, and to navigate through. Alot of the options on the app are self explanatory and are very easy to learn. I was able to teach myself how to use the program almost all by myself. There was no credit card needed for sign up either, which is great. Giving out a credit card number is rather nerve wracking, so not having to hand that out was good. I really like being able to transfer one chat from one Customer service rep to another. It makes things so much easier on everyone. I like the way the site is set up. It looks great and makes me excited to use everyday. **What do you dislike about LiveChat?** While there are various different levels for pricing I feel for a live chat app, the prices should be much cheaper. While there are many extra options available for each price tier, I feel that these options should be included all together for set price. An affordable price for every company.. big or small. However, if you need to set up different agent groups or need more than one automatic trigger, you will no doubt be paying much much more for these options. I would like to be able to use my smartphone with this app. Not everything functions properly, and crashes often. I would not recommend using smartphone for primary use or even for use on the go. **Recommendations to others considering LiveChat:** Just be ready to spend money for the things you are looking for... otherwise, it is a great app! **What problems is LiveChat solving and how is that benefiting you?** We are receiving calls for Medical Equipment, whether it be faulty pieces, replacement pieces, or new orders. We also help resolve issues with Purchase orders,locating vendors and service representatives. ### 50. LiveChat is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica M. | Senior, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2019 **What do you like best about LiveChat?** You can easy catch clients in the website and giving them services **What do you dislike about LiveChat?** I have nothing I dislike. This app is very good! **What problems is LiveChat solving and how is that benefiting you?** Catching clients on time , see them log in and helping them right away ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+10%3A39%3A12+-0500&secure%5Bsession_id%5D=c32e0e00-7b74-40a6-a953-860dd1b83914&secure%5Btoken%5D=e2d89e6e40d6cccae5660879a7b6d677430e36f60645b25d45e8bb01d8b90be3&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [OpenAI SDK](https://www.g2.com/products/openai-sdk/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [Whatsapp bot](https://www.g2.com/products/whatsapp-bot/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## LiveChat Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews)