Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and LiveChat 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (44.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$19.00 100 Visitors Per Month
Fin by Intercom
Star Rating
(3,673)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(763)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its Live Chat feature, scoring 9.3 for ease of use, while Intercom's similar feature scores slightly lower at 9.0. Reviewers mention that LiveChat's interface is intuitive, making it easier for agents to engage with customers quickly.
- Reviewers mention that Intercom shines in its In-App Messaging capabilities, scoring 9.2 compared to LiveChat's 8.9. Users on G2 appreciate how Intercom allows for targeted messaging based on user behavior, enhancing customer engagement.
- G2 users highlight that LiveChat's Ticket Creation User Experience is rated at 9.2, which is higher than Intercom's 8.7. Users say that the streamlined process in LiveChat makes it easier for support teams to manage inquiries efficiently.
- Users report that Intercom's Customer Interaction Automation feature is particularly strong, scoring 9.4, while LiveChat's automation features are rated lower. Reviewers mention that Intercom's automation capabilities help reduce response times significantly.
- Reviewers mention that LiveChat offers a more affordable entry-level price of $20 compared to Intercom's $39, making it a more accessible option for small businesses. Users on G2 appreciate this cost-effectiveness without sacrificing essential features.
- Users say that both platforms have strong Quality of Support, but LiveChat edges out with a score of 9.1 compared to Intercom's 8.7. Reviewers mention that LiveChat's support team is responsive and helpful, which is crucial for businesses relying on timely assistance.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Fin by Intercom
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
9.1
686
Ease of Use
8.9
2,839
9.3
685
Ease of Setup
8.4
1,451
9.0
267
Ease of Admin
8.6
1,302
9.1
261
Quality of Support
8.6
2,705
9.1
636
Has the product been a good partner in doing business?
8.8
1,299
9.0
253
Product Direction (% positive)
8.8
2,660
8.3
679
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
9.1
246
8.8
1116
|
Verified
9.1
244
8.7
1093
|
Verified
9.0
238
8.6
1141
|
Verified
9.2
253
8.3
678
|
Verified
8.5
156
8.8
1134
|
Verified
9.0
231
8.8
1058
|
Verified
9.1
230
8.6
959
|
Verified
8.9
142
|
Verified
Generative AI
8.3
245
6.4
6
8.2
246
7.2
6
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
9.2
220
|
Verified
8.8
1088
|
Verified
9.3
232
|
Verified
9.4
1262
|
Verified
9.4
264
|
Verified
8.3
810
8.9
222
|
Verified
7.6
520
8.5
108
Platform
8.1
718
|
Verified
9.1
80
|
Verified
8.2
1265
|
Verified
8.4
279
|
Verified
8.7
821
|
Verified
9.2
86
|
Verified
8.6
786
|
Verified
8.9
73
|
Verified
8.1
1013
|
Verified
8.9
212
|
Verified
8.2
1015
|
Verified
9.1
216
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
7.4
9
8.3
292
7.8
9
Feature Not Available
Feature Not Available
Communication
9.2
1439
|
Verified
9.1
320
|
Verified
8.9
1447
|
Verified
8.9
325
|
Verified
8.7
1189
|
Verified
8.4
222
9.1
1354
|
Verified
8.8
270
|
Verified
8.2
593
8.3
31
Internal Use
8.2
1265
|
Verified
8.4
279
|
Verified
8.8
1092
|
Verified
8.8
302
|
Verified
8.2
1041
|
Verified
8.6
252
|
Verified
8.7
1245
|
Verified
8.6
258
|
Verified
8.9
1317
|
Verified
8.6
244
|
Verified
8.6
1285
|
Verified
8.4
250
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Feature Not Available
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LiveChat are categorized as Customer Service Automation, Conversational Support, Conversational Marketing, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Social Customer Service
LiveChat has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
8.8%
Information Technology and Services
8.4%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
69.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
