Compare Fin by Intercom and LiveChat 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$19.00 100 Visitors Per Month
Fin by Intercom
Star Rating
(3,811)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a user-friendly experience, with many praising its intuitive interface and features like canned responses and tagging, which streamline support tasks. Users appreciate how these tools help convert leads and improve response times.
- Users say that Fin by Intercom stands out for its clean and simple interface, which aligns well with the needs of startups. The functionality across various support options, including its powerful AI capabilities, is frequently highlighted as a major advantage, making it easier for teams to manage customer inquiries.
- Reviewers mention that LiveChat's implementation process is quick and straightforward, with many users noting the effectiveness of its onboarding wizard. This ease of setup allows teams to start engaging with customers almost immediately, enhancing overall productivity.
- According to verified reviews, Fin by Intercom's AI capabilities are particularly impressive, with users noting that it can pull relevant content from previous interactions to provide accurate answers. This feature significantly reduces the workload on support teams and improves customer satisfaction.
- G2 reviewers highlight that while LiveChat offers strong support features, such as real-time analytics and engagement tools, it may not have the same breadth of automation capabilities as Fin. Users appreciate the balance LiveChat strikes between automation and human interaction, but some feel that more advanced automation could enhance their experience.
- Users report that while both products have strong support options, Fin by Intercom receives higher marks for its ability to share detailed information and instructions with customers, which helps resolve issues more efficiently. This feature is particularly beneficial for complex inquiries, setting it apart in the customer service landscape.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Fin by Intercom
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.7
2,876
9.1
701
Ease of Use
8.9
2,906
9.3
700
Ease of Setup
8.4
1,509
9.0
280
Ease of Admin
8.6
1,339
9.1
271
Quality of Support
8.6
2,772
9.1
649
Has the product been a good partner in doing business?
8.8
1,335
9.1
263
Product Direction (% positive)
8.8
2,727
8.3
694
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.2
248
8.8
1122
|
Verified
9.1
245
8.7
1100
|
Verified
9.0
238
8.6
1151
|
Verified
9.2
253
8.3
681
|
Verified
8.5
156
8.8
1138
|
Verified
9.0
231
8.8
1063
|
Verified
9.1
230
8.6
964
|
Verified
8.9
142
|
Verified
Generative AI
8.3
249
6.4
6
8.2
249
7.2
6
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
9.2
220
|
Verified
8.8
1093
|
Verified
9.3
232
|
Verified
9.4
1269
|
Verified
9.4
268
|
Verified
8.3
812
8.9
222
|
Verified
7.6
523
8.5
108
Platform
8.1
722
|
Verified
9.1
82
|
Verified
8.2
1270
|
Verified
8.4
281
|
Verified
8.7
826
|
Verified
9.2
88
|
Verified
8.7
791
|
Verified
8.9
73
|
Verified
8.1
1018
|
Verified
9.0
213
|
Verified
8.2
1019
|
Verified
9.1
217
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
7.4
9
8.3
295
7.5
8
Feature Not Available
Feature Not Available
Communication
9.2
1443
|
Verified
9.2
327
|
Verified
8.9
1451
|
Verified
8.9
326
|
Verified
8.7
1192
|
Verified
8.4
221
9.1
1358
|
Verified
8.8
269
|
Verified
8.2
595
8.3
30
Internal Use
8.2
1270
|
Verified
8.4
281
|
Verified
8.7
1095
|
Verified
8.8
303
|
Verified
8.2
1043
|
Verified
8.6
253
|
Verified
8.7
1251
|
Verified
8.6
258
|
Verified
8.9
1321
|
Verified
8.6
244
|
Verified
8.6
1289
|
Verified
8.4
249
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Feature Not Available
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LiveChat are categorized as Customer Service Automation, Conversational Support, Conversational Marketing, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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