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Compare Fin by Intercom and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$19.00 100 Visitors Per Month
Fin by Intercom
Star Rating
(3,759)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(785)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in ease of use, with many users appreciating its intuitive interface and automation features. One user highlighted how it can scan the website for information to answer client questions without additional input, making it a time-saver for teams.
- Users say that Fin by Intercom stands out for its answer accuracy, with feedback indicating it provides reliable responses about 80-90% of the time. This high level of accuracy helps users save time when searching for answers, enhancing overall efficiency.
- Reviewers mention that LiveChat offers a high degree of customization, allowing businesses to brand the chat interface to match their identity. This feature has been praised for making the chat feel like an extension of the organization, which is particularly beneficial for small businesses.
- According to verified reviews, Fin by Intercom is noted for its quick setup process, with users finding the initial configuration straightforward. This ease of implementation can be a significant advantage for teams looking to get started quickly without extensive training.
- G2 reviewers highlight that while LiveChat has a strong focus on automation, some users feel it could improve in areas like ticket collaboration and response automation. Despite its strengths, there are mentions of challenges in matching specific workflow needs.
- Users report that Fin by Intercom's adaptability in conversations is a key strength, as it allows for a more personalized interaction. This flexibility means users often feel understood, which can enhance customer satisfaction and engagement during chats.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Fin by Intercom
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
2,848
9.1
694
Ease of Use
8.9
2,878
9.3
693
Ease of Setup
8.4
1,484
9.0
273
Ease of Admin
8.6
1,323
9.1
264
Quality of Support
8.6
2,744
9.1
642
Has the product been a good partner in doing business?
8.8
1,320
9.0
256
Product Direction (% positive)
8.8
2,699
8.3
687
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
9.2
248
8.8
1120
|
Verified
9.1
245
8.7
1097
|
Verified
9.0
238
8.6
1148
|
Verified
9.2
253
8.3
681
|
Verified
8.5
156
8.8
1137
|
Verified
9.0
231
8.8
1061
|
Verified
9.1
230
8.6
962
|
Verified
8.9
142
|
Verified
Generative AI
8.3
247
6.4
6
8.2
248
7.2
6
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
892
|
Verified
9.2
220
|
Verified
8.8
1091
|
Verified
9.3
232
|
Verified
9.4
1265
|
Verified
9.4
268
|
Verified
8.3
812
8.9
222
|
Verified
7.6
522
8.5
108
Platform
8.1
722
|
Verified
9.1
81
|
Verified
8.2
1269
|
Verified
8.4
279
|
Verified
8.7
826
|
Verified
9.2
86
|
Verified
8.7
791
|
Verified
8.9
73
|
Verified
8.1
1017
|
Verified
9.0
213
|
Verified
8.2
1019
|
Verified
9.1
217
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
7.4
9
8.3
294
7.5
8
Feature Not Available
Feature Not Available
Communication
9.2
1442
|
Verified
9.1
323
|
Verified
8.9
1450
|
Verified
8.9
326
|
Verified
8.7
1192
|
Verified
8.4
221
9.1
1357
|
Verified
8.8
269
|
Verified
8.2
595
8.3
30
Internal Use
8.2
1269
|
Verified
8.4
279
|
Verified
8.7
1095
|
Verified
8.8
302
|
Verified
8.2
1043
|
Verified
8.6
251
|
Verified
8.7
1249
|
Verified
8.6
257
|
Verified
8.9
1320
|
Verified
8.6
243
|
Verified
8.6
1288
|
Verified
8.4
249
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
655
Not enough data
8.9
652
Not enough data
Feature Not Available
Feature Not Available
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
538
Not enough data
8.4
479
Not enough data
8.6
523
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
180
Not enough data
8.0
181
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.9
165
Not enough data
8.4
168
Not enough data
Automation
8.2
173
Not enough data
7.9
161
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
163
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LiveChat are categorized as Customer Service Automation, Conversational Support, Conversational Marketing, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Social Customer Service
LiveChat is categorized as Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
9.0%
Information Technology and Services
8.7%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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