--- title: LiveChat Reviews meta_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 810 scale: '5' date_modified: '2026-07-19' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 810 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. (24 reviews) - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. (20 reviews) - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. (19 reviews) - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. (16 reviews) - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. (7 reviews) - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. (6 reviews) - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. (5 reviews) - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. (5 reviews) - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Excellent Integrations and AI Tools Enhance Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about LiveChat?** Lots of integrations can be added, their ai to change the text to make it nicer and such tools help a lot. **What do you dislike about LiveChat?** Gets very laggy when there are a lot of agents and customers. **What problems is LiveChat solving and how is that benefiting you?** It is useful as a tool for chatting with customers, it also allows integrations which makes our life easier ### 2. Effortless to Use, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about LiveChat?** Ease of use and the automation options it allows **What do you dislike about LiveChat?** Nothing, I am happy with it as it is. A great service **What problems is LiveChat solving and how is that benefiting you?** Live chat contacts with customers and automation ### 3. Streamlined Client Requests with Unified Help Ticketing and Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** We have recently begun using the Help Ticketing system along with Live Chat, and it has been helping us streamline client requests by bringing everything together in a single system. **What do you dislike about LiveChat?** It would be great if Help Tickets with similar issues could be connected for tracking/resolution. **What problems is LiveChat solving and how is that benefiting you?** Consolidation of systems. ### 4. User-Friendly with Outstanding Sandbox and Security Features **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed K. | Sales advocate, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about LiveChat?** This product is user-friendly and features an excellent sandbox. Additionally, you don't need to have technical expertise to use it. **What do you dislike about LiveChat?** There is nothing negative to mention. Additionally, it offers excellent security features. **What problems is LiveChat solving and how is that benefiting you?** It allows me to connect with all my customers and prospects. ### 5. Livechat makes communicastion helpful with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry M. | Executive Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about LiveChat?** I like that clients can access livechat 24/7 and can leave what they are interested in or needing at any time, even after hours. **What do you dislike about LiveChat?** It is hard to find your way around options for things like mobile phone appearance and settings. **What problems is LiveChat solving and how is that benefiting you?** Livechat solves communication during times employees are not available (by allowing clients to leave their information in a user-friendly manner). ### 6. Trial Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about LiveChat?** ****Adding this information to provide details about trial experience*** Platform access type and duraiton: I trialed Starter small business license from LiveChat and had a 1 year access. The access from from August 23 – 24. What I liked: It had an clean and intuitive interface and did promote that it had robust analytics **What do you dislike about LiveChat?** Due to the trial period, I did not really get to see the analytics in action. General reason for not going past trial is because I did not feel that the the system would provide the level of secuirty that I felt I needed **What problems is LiveChat solving and how is that benefiting you?** Addressing customer service needs in real time Platform access type and duraiton: I trialed Starter small business license from LiveChat and had a 1 year access. The access from from August 23 – 24. ### 7. Very poor customer service and slimy billing practice **Rating:** 0.0/5.0 stars **Reviewed by:** Ezra A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about LiveChat?** Janky UI, continually trys to force you to add their website widget even if it's not what you want to do. **What do you dislike about LiveChat?** Very poor customer service and slimy billing practice **What problems is LiveChat solving and how is that benefiting you?** It's not solving them for me ### 8. Typing Speed Test Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Md K. | Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about LiveChat?** I like the typing speed test web app of the live chat most. It is simple and amazing! It has a typing English smaller case letters all the way which is easy for the bigginer typer. **What do you dislike about LiveChat?** Though English smaller letter typing is good for the bigginer typers it should have the capital letter typing potions too for the advanced typers. **What problems is LiveChat solving and how is that benefiting you?** It helps me throughout my learn to type journey. ### 9. Livechat gets the job done. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria kemi W. | Marketing Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about LiveChat?** The possibilities it brings , in terms of integrations. At the present time, we integrate Livechat with twelve different software tools in my department. This has enabled us to bring real-time , chat engagement which Livechat provides into our different sales channels, ensuring that we are always available to engage with customers and sales prospects at the most important sales points and periods. **What do you dislike about LiveChat?** I simply dislike nothing about Livechat. For me, it gets the basics just right and meets my expectations, as far as the value I expect to get from a Helpdesk software is concerned. **What problems is LiveChat solving and how is that benefiting you?** Livechat makes it possible for my team to provide support to customers across different sales channels in real time. By embedding Livechat into our key sales channels, our customers are able to get sales supports whenever and wherever they need it. ### 10. The tool is incredibly user-friendly and straightforward to operate **Rating:** 5.0/5.0 stars **Reviewed by:** Iryna C. | Retention and Customer Communications Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about LiveChat?** We implemented LiveChat+HelpDesk+ChatBot, which significantly enhanced our interactions with users and enabled us to resolve many more issues than previously. The tool is completely straightforward and easy to navigate. The support team is approachable and consistently supportive. Our collaboration with them has been very enjoyable. **What do you dislike about LiveChat?** Unfortunatly they don't have their own CRM product for now. Otherwise, we'd love to use it as well **What problems is LiveChat solving and how is that benefiting you?** They greatly improved our communication with users and allowed us to address a far greater number of issues than before. ### 11. Its use and installation is simple and chat bots are easy to build **Rating:** 5.0/5.0 stars **Reviewed by:** Sharadha E. | Senior Account Executive, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about LiveChat?** I like this tool because it is quite easy to use and as an assistance system that, as a communication tool on web pages, benefits many sectors in the company. **What do you dislike about LiveChat?** A little more allowance for customization of agent profiles to better impact our branding efforts. **What problems is LiveChat solving and how is that benefiting you?** Message sneak-peek, eye catchers, and targeted messaging for our customer engagement activities with out website users. ### 12. Easy to set up, integrates well and is a fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie L. | Coordinator, Client Strategy & Service, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about LiveChat?** I like the chat transcripts that can be used for reference and the chat archiving for easy follow up. **What do you dislike about LiveChat?** I honestly can't say anything worth disliking for the app.. its generally a good app. **What problems is LiveChat solving and how is that benefiting you?** I use it to generate leads by interacting in real time with website visitors and it provides important data and analytics on customer interactions. ### 13. Absolutely the most amazing Chat software for the online customer **Rating:** 5.0/5.0 stars **Reviewed by:** Selena S. | Marketing Specialist, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about LiveChat?** It is easy to use and the canned responses are great for quick typing and real time communication. **What do you dislike about LiveChat?** There is nothing to not like about this software. **What problems is LiveChat solving and how is that benefiting you?** Organized messaging system that really raises efficiency in handling client tickets. ### 14. Livechat organizes reports for online sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Emily M. | Digital Marketing Strategy Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about LiveChat?** The support itself offered by the Livechat team is the most effective part of the overall toolkit, as they provide help and educate so that everything from the support articles to the chat reps themselves to the staff and beyond is maximized. The mixes are a major win for us, because through the combination we can send any unresolved conversations to our support/technical group by simply adding the appropriate identifier. The documents are a great help, it is possible easily with a few folds to access all figures and customize them based on date and grades of colleagues. This is particularly significant for delineating priority areas where you are likely to focus your marketing. **What do you dislike about LiveChat?** Banning customers, currently you should start by setting a day limit; on the occasions that it is used, it is beneficial to possess the alternative of a lifetime ban. It would be beneficial to have a simple list of things you have to take into consideration to economize, occasionally asking a question that is likely to be answered simply if you know the tools. **What problems is LiveChat solving and how is that benefiting you?** Livechat is used so that the company's customers can communicate with us in a simple way and in a medium that is favorable to them. The use of Livechat is fully incorporated throughout the company and our interactions also contain all the components. This has led to increased customer satisfaction, decreased query resolution times and is a powerful aid in educating customers on how to use and get the best out of our company. Increased contentment and improved response times significantly help attraction numbers. Thanks to you, Livechat, for making it easy for us to use this tool as we use it as a customer or as a team member. ### 15. Livechat Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan V. | GM / VP Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about LiveChat?** Allows customers to chat via our site, ease of use. **What do you dislike about LiveChat?** Appearance was dull, couldn't adjust staff availability. **What problems is LiveChat solving and how is that benefiting you?** Allowed customers to chat with us. ### 16. Deeply impressed by Livechat. **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie S. | Marketing Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about LiveChat?** Livechat has truly excelled in integrating with third-party software tools, making it an exceptional chat-based customer engagement software. For instance, our current integrations with Whatsapp Business and Mailchimp are notable examples. With our Mailchimp integration, users of our applications can easily add their email to our email marketing list while chatting with our customer service agents, helping us continuously grow our email marketing reach. Additionally, our integration with Whatsapp Business allows our customer service agents to initiate conversations and interact with users, customers, and sales prospects on their respective Whatsapp accounts, all within the Livechat interface, making it a seamless and convenient communication channel for effective customer engagement. Overall, Livechat's integration capabilities with third-party software tools have greatly enhanced our customer communication and marketing efforts. So, I can confidently say that this is the area where Livechat has most impressed me. **What do you dislike about LiveChat?** Among the various software tools I've used, Whatsapp is one of the few that has left a lasting impression on me. In fact, Livechat goes above and beyond in providing my team with everything we need for chat-based customer service engagement and more. It has truly exceeded our expectations and impressed us in every aspect **What problems is LiveChat solving and how is that benefiting you?** Livechat empowers us to seamlessly interact with our customers across various communication channels. The ability to engage with customers across multiple messaging and social media platforms directly from the Livechat application interface has significantly accelerated the resolution of any issues they encounter while using our services. This streamlined approach has greatly improved the speed and efficiency of our customer support process. ### 17. DIY does not work, tech support sucks, lacks innovation **Rating:** 1.0/5.0 stars **Reviewed by:** Sumith M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about LiveChat?** I like to place around with the triggers and this is good in their system. **What do you dislike about LiveChat?** They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine **What problems is LiveChat solving and how is that benefiting you?** Answer incoming chats, tickets ### 18. The focal point for chat-based customer service, for my team. **Rating:** 5.0/5.0 stars **Reviewed by:** Mathias S. | Senior Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about LiveChat?** I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions. **What do you dislike about LiveChat?** As far as I am concerned, Livechat happens to be one of those few software solutions , with which my team is currently unable to exhausts its use-case scenarios. I have no complaint about this software , based on my experience. **What problems is LiveChat solving and how is that benefiting you?** A major benefit of Livechat is its integration with our Customer relationship management system (CRM) . Specifically, at my company, we have utilized this integration to create personalized chat triggers and interactions with our sales prospects by leveraging the data we have saved about them on our CRM. This level of integration has been a game-changer for our sales team and has greatly improved our ability to provide customized and effective support to our customers. ### 19. Connects us to our customers, wherever they are. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth M. | Senior Performance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about LiveChat?** I hold Livechat's ticketing system in high regard. This system allows me to work with multiple colleagues on a customer support query, while keeping all collaboration and communication efforts within the Livechat platform. With the ability to assign tags to tickets, I can easily identify them later and group resolved tickets together , making it easier to track trends and identify common customer service problems. **What do you dislike about LiveChat?** Livechat is one of the few software products that I use that has consistently exceeded my expectations. Over the years, this helpdesk software has only improved, giving me no reason to be dissatisfied. **What problems is LiveChat solving and how is that benefiting you?** Livechat bridges the gap between us and our customers , enabling them to reach our support team on their favorite social media channel or platform. With the aforementioned , we are always a click away from our customers and sales prospects. ### 20. Whether you have other employees or you are solo, this LiveChat is great for engaging with leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Mage L. | Music Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about LiveChat?** Automation and asynchronous communication. easy to use for small business owners **What do you dislike about LiveChat?** Learning curve is kind of tricky, but at least the support is good, and they help you. **What problems is LiveChat solving and how is that benefiting you?** I no longer have to pay someone to answer the chats. I can work and the chat answers for me. I can turn it off and have customers leave an email address too. ### 21. Livechat is the Knight of helpdesk solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Zainab A. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2022 **What do you like best about LiveChat?** Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations , we have successfully introduced newer experiences into our overall Livechat use . For example , we have recently relied on Livechats integrations with Twilio and Calendly , to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from within Livechats interface. **What do you dislike about LiveChat?** Livechat is an integral part of our engagement strategy with our customers. It is a perfect platform for me. **What problems is LiveChat solving and how is that benefiting you?** We simply have always used Livechat to communicate with our customers. Livechat has enabled us take real-time engagement with our customers , away from our website and mobile application , into their Twitter dm, Facebook messenger inbox , mobile phone SMS inbox etc ### 22. LiveChat is good, when it works **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn F. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about LiveChat?** The features are user friendly and self explanatory. Though sometimes there can be a language barrier. **What do you dislike about LiveChat?** Nothing to dislike. In the year I have used the program, it's been ok so far. The experience was not bad. To some extent, it was just an issue because I had to utilize all the available features. The elements within the software are ideal and work with small or large organizations. **What problems is LiveChat solving and how is that benefiting you?** Faster response, improved customer support satisfaction ### 23. A key sail on our customer engagement ship. **Rating:** 5.0/5.0 stars **Reviewed by:** Buky Amenet S. | Strategic Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about LiveChat?** Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team , without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints. **What do you dislike about LiveChat?** Livechat is everything that I would want from an helpdesk solution and this is because it does more than the job of an helpdesk software solution for my team. **What problems is LiveChat solving and how is that benefiting you?** I will think the need for a seamless helpdesk experience for our customers , drove our switch to Livechat. Livechat has improved resolution time for customer queries. ### 24. Best live chat platform provider **Rating:** 4.0/5.0 stars **Reviewed by:** Ghazala P. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about LiveChat?** Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business. **What do you dislike about LiveChat?** It is relatively expensive than its competitors. Sometimes there is a lag in receiving chat messages which can cause unnecessary problems. Support takes time to respond and resolve the problem which we notify. **What problems is LiveChat solving and how is that benefiting you?** Live chat helps us connecting with our customers in very efficient way. We optimize our work by creating several agent accounts and dividing employees into groups with a more focused approach. ### 25. It works flawlessly and has a stunning appearance. **Rating:** 5.0/5.0 stars **Reviewed by:** Srikanth R. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about LiveChat?** The interface, great performance, and extra details about the visitor, such as their location, what they are typing, and how they are navigating our website, are all things I appreciate. **What do you dislike about LiveChat?** There are no drawbacks to this; it serves our purposes perfectly. **What problems is LiveChat solving and how is that benefiting you?** There are numerous integrations available: almost any CRM can be integrated, and it can also be integrated with Office 365, making it available across tools. This is one of their best features. ### 26. Good for communicating with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about LiveChat?** It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience. **What do you dislike about LiveChat?** There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use **What problems is LiveChat solving and how is that benefiting you?** It allows us to increase the number of channels we have with our customers. It's easy to integrate with existing services ### 27. More than an help desk toolkit. **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana S. | Senior Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about LiveChat?** Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales. **What do you dislike about LiveChat?** Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform. **What problems is LiveChat solving and how is that benefiting you?** Real-time communication with our customers and prospects is a key marketing demand for my organisation and this is one of the major demands, which Livechat helps us address. With Livechat, we are finding it easier to communicate with sales prospects from almost anywhere : on our social media accounts , on our website and we are now even able to rely on Livechat integrations , to send text messaging based communication with sales prospects and customers. ### 28. LiveChat Looks Great and Performs Great **Rating:** 5.0/5.0 stars **Reviewed by:** Alan B. | Client Success Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about LiveChat?** The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand. **What do you dislike about LiveChat?** The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule. **What problems is LiveChat solving and how is that benefiting you?** The customers we service are very happy to be able to jump right into a conversation with a live agent, however, some of our clients don't have enough volume to merit a dedicated agent for 40 hours a week, so by combining low-volume clients, and cross-training our agents we are able to serve these multiple clients from one dashboard/one login. It's great! ### 29. LiveChat Review - 6 Year Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Y. M. | CEO and Cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2017 **What do you like best about LiveChat?** LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly. **What do you dislike about LiveChat?** None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription. **What problems is LiveChat solving and how is that benefiting you?** We wanted customers help while they are live on our site so they could quickly start benefiting from the resource. A couple of cool tools like Join.Me and attaching screenshots during the chats are super helpful. Our customers love how quickly we respond and see their actual experience. ### 30. More than an helpdesk solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Fola M. | Integrated Markeing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about LiveChat?** Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them , across multiple channels like Facebook messenger , WhatsApp and even via text messaging. Being able to do the above ensures that we always have multiple mediums of communication with most of our customers , which in turn has meant more effective engagement. **What do you dislike about LiveChat?** Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me , there is no better helpdesk tool than Livechat , when it comes to effective conversational engagement with target leads and customers in real-time. **What problems is LiveChat solving and how is that benefiting you?** Livechat provides us with a variety of ways , through which we can engage in real-time conversations with customers and sales prospects , where they are most likely to provide us with a response. ### 31. LiveChat keeps our customers Happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Supply Chain Account Specialist/Large Account Manager, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about LiveChat?** LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :) **What do you dislike about LiveChat?** Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired **What problems is LiveChat solving and how is that benefiting you?** Our organization saves so much time using Live Chat for our online shoppers. We have succeeded many times to help prevent cart abandonment and checkout issues with our site at the point of sale. It is nice to offer instant clarification about product interest without the customer having to call because so many choose to buy online now. ### 32. Live-Chat software is mind-blowing **Rating:** 4.5/5.0 stars **Reviewed by:** fazlulla r. | SENIOR QUALITY ANALYST, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about LiveChat?** The best I like about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. **What do you dislike about LiveChat?** The visitor's invite limit is not suitable for a company with a larger base of customers. Also, the real-time traffic tracking hinders the smooth performance of the agent console. **Recommendations to others considering LiveChat:** It would be an immense pleasure to share the live-chat software with the circle and share the best outputs of it. **What problems is LiveChat solving and how is that benefiting you?** The best about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. ### 33. Livechat simply creates possibilities around user engagement. **Rating:** 5.0/5.0 stars **Reviewed by:** Ivanka S. | Inbound Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about LiveChat?** I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, andd we are converting Chat communications into channels through Livechats integration with Slack. **What do you dislike about LiveChat?** This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good. **What problems is LiveChat solving and how is that benefiting you?** My organization is providing prompt assistance to customers and potential customers of our services,across multiple sales channels. Livechat has enabled us to better engage with interested sales prospects and this has led to increased sales numbers for my organization. ### 34. Great system, meets it's purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Karlee D. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about LiveChat?** Live Chat meets the purpose of the platform. It is a system that allows customers to connect with our brand online in real-time. The layout/navigation of the system is easy to use. Pricing is fair. No issue with any of the functions. Provides great reporting insights. Tons of awesome features like canned responses, auto routing chats, converting chats to tickets when neccessary. **What do you dislike about LiveChat?** I have no complaints about the platform. **What problems is LiveChat solving and how is that benefiting you?** No problems thus far. ### 35. My user experience with livechat **Rating:** 4.0/5.0 stars **Reviewed by:** Hilarye S. | Senior Salesforce Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about LiveChat?** I like it's ability to save and categorize transcripts. Also I like how it pops up when new chat's come in. Also I like how it allows customer care specialists to tag chat's. It's really simple to use with good interface. **What do you dislike about LiveChat?** Cannot change appearance of chats. Also sometimes it's hard to set outo replies. **Recommendations to others considering LiveChat:** Yes **What problems is LiveChat solving and how is that benefiting you?** I like how it provides real time data. Also it responds to queries and complaints. ### 36. LiveChat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaila J. | Contracts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about LiveChat?** LiveChat is easy to use and available for everyone on my team to use. It's quick and easy. **What do you dislike about LiveChat?** Nothing that I'm aware of yet. Everything seems to work great so far **What problems is LiveChat solving and how is that benefiting you?** It's quick and easy to use and I can reach out to my team members immediately and get a response ### 37. One of the best app to communicate with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about LiveChat?** there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way. **What do you dislike about LiveChat?** I am using it over a year but didn't come across any issue yet **Recommendations to others considering LiveChat:** Yes, If you are willing to get communicate with your clients in a professional way then go for it. There are many hidden benefits that come with it. **What problems is LiveChat solving and how is that benefiting you?** As a support agent, I need to communicate with our clients to resolve the queries and LiveChat is helping to get communicate with our clients in a more professional and efficient way. ### 38. As far as I know , Livechat has no alternative. **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget H. | Senior Marketing and Communications Specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about LiveChat?** Livechat is not just about answering to customer chat messages , rather it provides us with a variety of tools with which we can engage customers. Some of my favourite engagement tools on Livechat include targeted messaging , high catchers , canned responses and messaging sneak-peek. **What do you dislike about LiveChat?** Livechat does things for us ,which no other tool has done and appears to be able to do. With Livechat not only are we able to engage our customers , but we are engaging them from just about anywhere. **What problems is LiveChat solving and how is that benefiting you?** Livechat is making it easier and simpler to engage customers , across a variety of platforms. By integrating Livechat with Zoom, we are able to introduce video conferencing into conversations with customers. ### 39. Quick and to the point! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyrone G. | Academic Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about LiveChat?** I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers. **What do you dislike about LiveChat?** Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left. **What problems is LiveChat solving and how is that benefiting you?** We are allowing our customers to have access to us instantly. We are able to solve quick questions and prevent any frustration that the customer may have with our services. ### 40. Livechat adds science to live customer engagement. **Rating:** 5.0/5.0 stars **Reviewed by:** Adunni A. | Branding and PR Specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about LiveChat?** I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to communicate with every customer we engage. **What do you dislike about LiveChat?** Absolutely nothing. When it comes to Livechats customer service tool, I haven't come across a better option. At least not yet. **What problems is LiveChat solving and how is that benefiting you?** Livechat makes it possible for our customers to reach out for support or help, while they are still on our website. With Livechat , help for customers is always just a few seconds away for our customers , not just when they are on our website but also when they are on any of our social media pages. ### 41. LiveChat provides me the perfect tool for customer engagement... **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay D. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about LiveChat?** LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided. **What do you dislike about LiveChat?** There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom. **What problems is LiveChat solving and how is that benefiting you?** LiveChat allows me to engage with our website visitors regardless of their location through our website. It provides a plethora of features and also valued features like IP blocking to block those who troll on our website. ### 42. Great LiveChat Application for your Customer Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about LiveChat?** LiveChat is very easy to integrate with your existing website and it is very easy to manage the setup as well as the maintenance. LiveChat also provides an application through which the admins can easily manage the users. **What do you dislike about LiveChat?** LiveChat is not very customizable and it does not support automation to very great detail. It would be great if the LiveChat team could improve on the automation. **What problems is LiveChat solving and how is that benefiting you?** LiveChat solves real-time customer support problems as it acts as a real-time chat window between the user and the admin. It is very helpful in resolving quick issues. ### 43. LiveChat and Chatbot Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about LiveChat?** LiveChat out of the box provides a Support team with enough customization and flexibility to provide an efficient real-time support service to a varied customer population or can be crafted to provide a quality experience to one customer base in particular. Chatbot services compliment the LiveChat platform well and there is an impressive app marketplace offering to further configure your instance of LiveChat to meet your needs. Uptime for the tool and maintenance windows were very infrequent as well. **What do you dislike about LiveChat?** If your support team needs to scale to meet a large customer population, LiveChat could handicap your throughput. Waiting customer queues cannot grow past a certain point and additional customers will be redirected to other channels instead of being placed in line to connect with the next available representative. **Recommendations to others considering LiveChat:** Some best practices for Livechat use would be leveraging the Chatbot tool and using the resources provided to configure it correctly. **What problems is LiveChat solving and how is that benefiting you?** Our needs for Livechat were your typical customer needs; helping individuals book appointment times, assisting with general questions about software service, and helping liason between other Operations teams and getting customers connected with the right individuals internally if escalation was needed. ### 44. No chatbot feature **Rating:** 3.5/5.0 stars **Reviewed by:** Nhiel P. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about LiveChat?** It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature **What do you dislike about LiveChat?** Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process. **Recommendations to others considering LiveChat:** It was recommended by my manager but when I looked Into it. That was not the right chat tool for our website. **What problems is LiveChat solving and how is that benefiting you?** We were planning to use LiveChat as our GoChat for the website but some features that we are looking for are not available in LiveChat. Yes, you could engage the customer. ### 45. Ease of use makes productivity easy with Live Chat **Rating:** 4.5/5.0 stars **Reviewed by:** D'Arcy H. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about LiveChat?** The ease of use, easily customizable and great communication tools with customers. **What do you dislike about LiveChat?** Could use some more custom rooms for chat to separate chats based on needs. **What problems is LiveChat solving and how is that benefiting you?** Customer website issues, sales questions, and billing issues. ### 46. Livechat is the real deal. **Rating:** 5.0/5.0 stars **Reviewed by:** Simon R. | Performance Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about LiveChat?** Livechat basically makes it possible to engage our customers from wherever they are. With Livechat, our customers can communicate with the support team from our social media accounts or even right from their WhatsApp accounts. **What do you dislike about LiveChat?** Very satisfactory experience I have had with Livechat. It completely meets all of our business and functional needs in terms of customer engagement. **What problems is LiveChat solving and how is that benefiting you?** Livechat solves all challenges around communication convenience with our customers. A major benefit we have derived off Live chat is how our customers, now have a variety of mediums through which they can communicate with our customer service department. ### 47. LiveChat Provides Organizations An Easy Way To Communicate With Visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Austin O. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about LiveChat?** LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors to initiate conversation or reply to messages. Users are able to see what visitors are typing as they are crafting their messages, though the visitors are unable to see what users are typing on their end. LiveChat's messaging feature, its primary function, works almost flawlessly. Furthermore, LiveChat provides users with several options regarding how they want to customize their experience. Users are able to create chat tickets for visitors, monitor multiple chat threads simultaneously, craft pre-written greetings and responses to frequently asked questions, and create profiles for multiple agents who can monitor LiveChat in rotating shifts. Overall, LiveChat has the features and flexibility to make it a necessity for any organization that takes real-time engagement with visitors to their website seriously. **What do you dislike about LiveChat?** The only recurring issue with LiveChat is that its notifications are sometimes inconsistent. When users of LiveChat log in and begin monitoring their website's visitors, chat messages will sometimes not appear. While LiveChat does provide an option for users to begin accepting chats as soon as they log into the service, this does not seem to always work. While LiveChat will prompt users to let them know that they are not able to accept messages until confirming their consent to do so, this should not happen if users have already predetermined their preferences. Why this occurs is unknown, and it can sometimes cause us to miss out on chats with visitors who have questions. If LiveChat could iron this kink out, their software would be almost flawless. **Recommendations to others considering LiveChat:** I would recommend that users double-check their preferences before actively using LiveChat. I would also recommend that users turn on notifications for a chat every time they log into the software and click to confirm their consent to begin accepting texts whenever they begin a shift. Even though LiveChat should have no problems notifying users of visitors automatically, this has proven inconsistent at times, and thus double-checking users' preferences before utilizing the software is highly encouraged. **What problems is LiveChat solving and how is that benefiting you?** LiveChat has allowed us to discuss the aspects of our company with visitors to our website in real-time. This is a boon for a company with as unique of a business model as Indoff, Inc. It has also allowed us to find new prospects who we otherwise would not have, giving us another avenue by which we can source potential new hires. It even allows us to weed out those who are interested but not qualified at this time. Overall, LiveChat proves extremely useful as both customer service and prospect sourcing tool. ### 48. Best chatting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak N. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about LiveChat?** Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer. **What do you dislike about LiveChat?** The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update. **Recommendations to others considering LiveChat:** Cheap and affordable as compared to other chatting platforms. **What problems is LiveChat solving and how is that benefiting you?** Communication gap as this one of the best app to handle thousands of customer all at once. The livechat app has helped to handle all the customer during our work from home period through chat. ### 49. Quality & cheap customer support chat tool for SMB's **Rating:** 4.5/5.0 stars **Reviewed by:** Gulam Gaus W. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about LiveChat?** Easy to implement in the existing websites and apps, knowledgebase extension to the tool, and it's easy to maintain content management system. User-friendly UI and great support. **What do you dislike about LiveChat?** The subscription pricing is already low, but it could have been a bit more cheaper. It does not allow a lot of flexibility in changing the appearance except for a few basic changes. **Recommendations to others considering LiveChat:** Go for it if you're expecting a hassle-free customer chat real-time application. **What problems is LiveChat solving and how is that benefiting you?** Easy customer support, no technical expertise is required to work through the application dashboard. Real-time response does a great help in customer conversion. ### 50. Livechat is fuel to our customer engagement plans. **Rating:** 5.0/5.0 stars **Reviewed by:** Mika J. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about LiveChat?** Customer Engagement- This is the standout aspect of Livechat for me. Important Livechat features such as eye-catchers, chat assignment, chat transcripting, chat assignment etc makes it so easy for us, to engage with our customers via our website or through our mobile application. **What do you dislike about LiveChat?** Nothing really to dislike about Livechat from my experience. I was involved in my organizations deployment of Livechat , and I was impressed every step of the way. From the speed of response, and how quickly it was to get support as regards integrating Livechat with 3rd party software, very few software vendors have impressed me more than Livechat. **What problems is LiveChat solving and how is that benefiting you?** Livechat is the major tool with which we interact with our customers, live from our website and mobile application. Faster engagement with customers is a major benefit of our deploying Livechat, and this had obviously led to an higher customer satisfaction rate, for my company. ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A52%3A37+-0500&secure%5Bsession_id%5D=f355cefd-6114-416d-b541-9cd3410d8bca&secure%5Btoken%5D=b6faf85b087a1fc6a14bd913ec4495814e3bf85bea19ea7bf276be1480eed934&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 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Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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