# Koncert Reviews **Vendor:** Koncert **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 396 ## About Koncert Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives. ## Koncert Pros & Cons **What users like:** - Users commend Koncert for its **time-saving features** , significantly boosting productivity and meeting bookings. (56 reviews) - Users love the **efficiency** of Koncert, enhancing productivity and significantly increasing the number of booked meetings. (46 reviews) - Users appreciate the **efficient lead generation** capabilities of Koncert, enabling quick dialing and increased meeting bookings. (39 reviews) - Users admire the **ease of use** of Koncert, enjoying its user-friendly interface and effective automation features. (32 reviews) - Users value the **automation capabilities** of Koncert, enabling efficient multitasking during outbound prospecting calls. (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Helpful (25 reviews) - Customer Support (23 reviews) - Parallel Dialer (19 reviews) **What users dislike:** - Users experience frequent **call issues** with Koncert, including audio glitches and difficulties tracking multiple line attempts. (35 reviews) - Users report frequent **dialer issues** like glitches and difficulties with audio, impacting their overall experience. (28 reviews) - Users experience **slow loading** with Koncert during high volume dialing, affecting call flow and synchronization. (12 reviews) - Users experience occasional **software bugs** with Koncert, affecting dialing and list uploads during usage. (12 reviews) - Users experience a **lag in response time** , causing delays that can disrupt communication and affect interactions. (11 reviews) - Users find **dialer limitations** frustrating, as it redials contacts inaccurately and restricts international dialing options. (10 reviews) - Users report frequent **connectivity issues** with Koncert, leading to lower connection rates and performance disruptions. (9 reviews) - Users experience **slow performance** with Koncert, facing delays in call pickup and frequent crashes affecting usability. (9 reviews) - Connection Issues (7 reviews) - Delay Issues (7 reviews) ## Koncert Reviews ### 1. Enhances Outreach Efficiency via Intelligent Call Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Lina V. | Quality Analyst , Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Koncert?** The call tracking and analytics ensure visibility into the engagement results, response rates and communication history. The efficiency of outbound call management allows my team to follow on quality issues with suppliers , communication about compliance and product recalls whenever they occur. **What do you dislike about Koncert?** It is quite a learning curve to configure the software in the firm system. The product is not primarily for quality assurance workflows within the food production thus lacks specialized tools for regulatory compliance reporting or management of safety documentation **What problems is Koncert solving and how is that benefiting you?** Helps eliminate slow supplier communications Helps when dealing with problems associated with lack of structured call documentation Comes in handy when dealing with inefficient follow-ups in times of quality incidents ### 2. Intuitive and User-Friendly, Perfect for Non-Technical Users **Rating:** 5.0/5.0 stars **Reviewed by:** Derek S. | SDR Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Koncert?** Once Koncert is step up, it is quite simple to use. It is very intuitive for users like me who are not very technical. Also, we enjoy the statistical data that the tool provides. **What do you dislike about Koncert?** The consensus on the team are the glitches. Often there is an issue with joining audio. I'm not sure what causes this. It could be something on our side. For example not restarting the computer on a regular basis or software upgrade by our IT team. Jared has shown me how to correct this issue and moving forward, I do not see a problem. **What problems is Koncert solving and how is that benefiting you?** We recently integrated RegiAI with Outreach. As a result, an astronomical amount of tasks have been created in Outreach. If we only had Outreach dialer available to us, these tasks would never be completed in a timely fashion. However, because Koncert is integrated with Outreach we can accomplish our tasks in a reasonable timeframe. The parallel dialer is a tremendous feature within Koncert. **Official Response from Moorthy Boopathy:** > It's great to hear that Koncert's integration with Outreach has been instrumental in streamlining your tasks. We're committed to providing a reliable platform that enhances productivity, and we appreciate your feedback as we continue to enhance the user experience. ### 3. Koncert: Multidialer Marvel for Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Aime N. | Team Lead | Business Development Representatives **Reviewed Date:** November 10, 2025 **What do you like best about Koncert?** I love that Koncert allows me to target more contacts simultaneously, making my workflow much more efficient compared to manual dialing. The control it offers with reports is fantastic, as it ensures I don't lose track of my activity, even with a high volume of 300 calls a day. Multitasking is significantly improved with Koncert, and the way it organizes everything simplifies my tasks. The tool's ability to help me connect with more people directly impacts my compensation, as more contacts mean greater earnings. Overall, the functionalities provided by Koncert, such as streamlining call management and efficient handling of large volumes of calls while keeping everything organized, are simply amazing. **What do you dislike about Koncert?** I find the sync between Salesforce and Koncert a little clunky. Additionally, the lack of integration with sales engagement apps is a bit disappointing. Though this is acceptable, there are areas for improvement in how Koncert handles Salesforce integrations, especially in creating tasks without errors and pulling information from rep reports or contacts more efficiently. This would be very helpful. The initial setup of Koncert was slightly challenging because my team was not accustomed to using reports in their work activities. However, this issue was resolved after the first few days. **What problems is Koncert solving and how is that benefiting you?** I use Koncert to efficiently target more contacts simultaneously, improving call management. It helps maintain control over activities, even with high call volumes, and increases earnings by facilitating more connections. ### 4. Exceptional Support and Fast Onboarding with Koncert **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Koncert?** We absolutely love using the Koncert calling platform! Working with Victoria and Krystal has been a fantastic experience — their quick response times, deep product knowledge, and genuine dedication make every interaction smooth and productive. Thanks to their support, our teams and our clients’ teams are up and running faster than ever! **What do you dislike about Koncert?** I don’t have any concerns or negative feedback to share. The platform has met our needs consistently, and the team’s responsiveness and expertise make it easy to recommend Koncert. **What problems is Koncert solving and how is that benefiting you?** Koncert has helped streamline our outreach and call management processes by providing a powerful platform that integrates seamlessly with HubSpot. Despite its robust feature set, the setup process has been incredibly intuitive, and the training provided by the Koncert team made adoption smooth and efficient for our teams and clients. This combination of thoughtful design and hands-on support has allowed our teams to get up to speed quickly and maximize productivity from day one. **Official Response from Koncert Marketing:** > Thank you for sharing your positive experience with Koncert! We're delighted to hear that our platform and team have met your needs so effectively. It's great to know that our seamless integration with HubSpot and our hands-on support have helped streamline your processes and maximize productivity. We appreciate your recommendation and are here to support you every step of the way. ### 5. Incredible Pickup Rates and Smart Filtering Make Cold Calling a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Erica S. | GTM Engineer & BD Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Koncert?** I really like that you can filter by people most likely to pick up, and I have also found that people just generally pick up more often than if I call from one of the competing dialers. Reps at Koncert are very helpful, quick to respond & happy to jump on a call if needed. Couldn't be easier to use. **What do you dislike about Koncert?** No downside other than now I have no excuse not to cold call haha **What problems is Koncert solving and how is that benefiting you?** We needed to be able to call through our lists quickly. They help with that + seem to get more pick ups than their competitors. ### 6. Fast, responsive, and dialed into SDR success **Rating:** 4.0/5.0 stars **Reviewed by:** Lysander C. | Enterprise SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Koncert?** Koncert integrates seamlessly with HubSpot and makes outbound prospecting fast and consistent. But what truly stands out is the Customer Success team, they are hands-down one of the most responsive I’ve worked with. Whether it’s via email or through their Office Hours, I’ve always gotten clear, fast guidance. It genuinely feels like they’re invested in our success. From a performance standpoint, the low latency makes a huge difference. You’re connected almost instantly, avoiding that awkward “hello, hello?” delay. They’ve also been consistently improving the platform, adding smart features and working to differentiate from other dialers in the market. It’s clear they’re building with feedback in mind. **What do you dislike about Koncert?** Honestly, there’s nothing major to dislike. The product delivers on what it promises. If anything, I’d love to see future enhancements like native scrubbing or enriched contact previews—maybe even something like an embedded LinkedIn iframe—so I can stay in the zone without needing to switch tabs mid-call. But those are just forward-looking ideas, not drawbacks. **What problems is Koncert solving and how is that benefiting you?** Koncert helps me consistently execute high-volume outbound outreach without sacrificing quality or speed. As an SDR, I rely on fast connect times, and Koncert’s low-latency dialing eliminates the awkward delays that typically slow reps down. It’s also solving the problem of visibility and consistency in my workflow—automated call tracking tied into HubSpot ensures I never lose track of follow-ups. Overall, it saves time, reduces manual effort, and boosts my connect rate. **Official Response from Koncert Marketing:** > We're thrilled to hear that Koncert has helped you with fast and consistent outbound prospecting, low latency dialing, and automated call tracking. We appreciate your feedback and are committed to continuously improving our platform to meet the needs of our users. ### 7. Enhances Call Efficiency, Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** John-Paul M. | Trusted Strategic Advisor to CEOs, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Koncert?** I really like Koncert's technology and ability to toggle between power and parallel dialing. I also appreciate having so many phone numbers to call from, it adds a lot of flexibility. Their service is fantastic too. **What do you dislike about Koncert?** Would be really great to have texting baked in but that for me wouldn't be a big enough reason to move away from Koncert. **What problems is Koncert solving and how is that benefiting you?** Koncert helps me do more in less time, increases my connection rates, and allows me to handle a higher volume of calls than I could on my own. ### 8. Efficient for High-Volume Calling, but Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Timothy A. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Koncert?** Koncert is helpful in calling high volumes of users, quickly, very helpful for call recordings as well generating the Ai summary of what the conversation was regarding. **What do you dislike about Koncert?** Koncert can randomly stop working, and be a bit buggy. Also, I am not sure if it is always using #s that don't get marked as Spam. Hard to find prior conversations as well when you don't remember the name of the contact. **What problems is Koncert solving and how is that benefiting you?** Solving the issue of manually dialing large #s of leads, and tracking the conversations. ### 9. Strong Dialer With Helpful Automation and CRM Sync **Rating:** 4.5/5.0 stars **Reviewed by:** Preston K. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Koncert?** Strong CRM integration that keeps call data synced automatically AI dialers that reduce idle time and boost connect rates Caller ID Management improves pickup rates with prospects Support team is responsive and helpful **What do you dislike about Koncert?** User interface could be more modern and intuitive Initial onboarding and campaign setup take time to learn Reporting dashboards lack flexibility for deeper insights **What problems is Koncert solving and how is that benefiting you?** Koncert helps us manage high-volume outbound calling much more efficiently. It cuts down manual dialing time, reduces downtime between calls, and keeps all activity synced in our CRM. This saves our reps hours each week and ensures better tracking of conversations. **Official Response from Koncert Marketing:** > Thank you for sharing your feedback on Koncert! We're thrilled to hear that you appreciate our strong CRM integration, AI dialers, and responsive support team. We understand your concerns about the user interface, onboarding process, and reporting dashboards. We are continuously working to improve these areas to provide a more intuitive and efficient experience for our users. Your input is valuable to us, and we will take your suggestions into consideration for future updates. If you have any specific suggestions or need assistance with anything, please feel free to reach out to our support team. We are here to help and ensure you have a seamless experience with Koncert. ### 10. After 10,000 dials - Easy to use, Awesome Caller ID Hygiene, Best Price, Amazing Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. | Guest Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Koncert?** It's an amazing priced tool that helped me book 34 meetings from just 5 hours of calling per week in March of 2025! Any question I had, the customer support team nailed it fast. And I used to use connect and sell's dialer. This is 10x better and way better on my wallet. This is better than Nooks too. I'm connecting with 1 in 5 dials all week long. This week I had 1 in 3 dials. The secret is their caller ID hygiene. I was integrated into Hubspot and dialing within minutes. I use it every day now and reached my $10k MRR under 60 days. **What do you dislike about Koncert?** I wish I had found them sooner. There is absolutely nothing I don't like. It's better and more capable than Nooks too. **What problems is Koncert solving and how is that benefiting you?** Zoominfo's dialer let me down. Connect and sell's dialer is extremely expensive and the software was buggy. Nooks tries to look to fancy and is bloated with useless features. Koncert is the best priced tool on the market and I am able to generate meetings very quickly because of this software. **Official Response from Koncert Marketing:** > Thank you for your glowing review! It's great to hear that our caller ID hygiene and integration with HubSpot have been instrumental in your success. We are committed to continuously improving our tool to meet our customers' needs. If you have any further questions or feedback, please don't hesitate to reach out. Thank you for choosing Koncert! ## Koncert Discussions - [Does Koncert dial prospect numbers multiple times in a row in a given session? I've had prospects tell me I called them several times in a row (back to back)](https://www.g2.com/discussions/does-koncert-dial-prospect-numbers-multiple-times-in-a-row-in-a-given-session-i-ve-had-prospects-tell-me-i-called-them-several-times-in-a-row-back-to-back) - 2 comments, 1 upvote - [View Koncert pricing details and edition comparison](https://www.g2.com/products/koncert-formerly-connectleader/reviews/koncert-formerly-connectleader-review-4172929?section=pricing&secure%5Bexpires_at%5D=2026-05-19+07%3A09%3A09+-0500&secure%5Bsession_id%5D=50dd00d2-843f-467b-a0d3-df60d88881b6&secure%5Btoken%5D=8559c6113efb90947c3e5659982ae86d1e517c329396c0f037991c52efa72454&format=llm_user) ## Koncert Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [OutreachCRM](https://www.g2.com/products/outreachcrm/reviews) - [SalesHood](https://www.g2.com/products/saleshood/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Koncert Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Lead Qualification - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Office Customization** - Office Decor - Customized Floor Plans - Personal Offices **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base **Lead Management** - Segmentation - Predictive Scoring **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Guest Tools** - External Video Conferencing - Guest Links **Productivity Tools** - Task Management - Search **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) **Collaboration Tools** - Simultaneous Screen Sharing - Document Sharing - Availability Status **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Campaign Execution** - Prioritized Accounts - Trending Accounts - Email Campaigns **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Virtual Workspaces** - Autonomous Task Execution - Multi-step Planning **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Account Data Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Koncert Alternatives - [Orum](https://www.g2.com/products/orum/reviews) - 4.6/5.0 (787 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,494 reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - 4.8/5.0 (1,335 reviews)