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At a Glance
Market Segments
Mid-Market (45.3% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Koncert
Star Rating
(401)4.6 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansOutreach
Star Rating
(3,524)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Outreach excels in Email Tracking/Automation with a score of 9.1, where reviewers mention its robust features for tracking email engagement and automating follow-ups. In contrast, Koncert scores 8.5, with users noting that while it offers solid email automation, it lacks some of the advanced tracking capabilities found in Outreach.
- Reviewers mention that Koncert shines in Quality of Support, scoring 9.5 compared to Outreach's 8.3. Users on G2 highlight Koncert's responsive customer service and extensive knowledge base, making it easier to resolve issues quickly.
- Users say that Koncert outperforms Outreach in Ease of Use, with a score of 9.1 versus Outreach's 8.3. Reviewers appreciate Koncert's intuitive interface, which simplifies navigation and reduces the learning curve for new users.
- Reviewers mention that Outreach has a strong advantage in Email Categorization, scoring 8.3, while Koncert scores 9.0. Users report that Koncert's categorization features help streamline email management, making it easier to prioritize communications.
- G2 users highlight that Koncert leads in Meeting Scheduling with a score of 9.1, compared to Outreach's 8.3. Reviewers appreciate Koncert's seamless integration with calendars, which simplifies the scheduling process and reduces back-and-forth communication.
- Users report that Outreach has a slight edge in Task Management, scoring 8.8, while Koncert scores 9.1. Reviewers mention that Koncert's task management features are more comprehensive, allowing for better tracking and prioritization of sales activities.
Pricing
Entry-Level Pricing
Koncert
Melody
Contact Us
AI Flow Dialer - Single Line Power Dialer
- CORE FEATURES / INTEGRATIONS
- Quick Connect
- Click To Call on the call list screen
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Koncert
Free Trial is available
Outreach
No trial information availableRatings
Meets Requirements
9.2
348
8.7
2,668
Ease of Use
9.1
351
8.3
2,684
Ease of Setup
8.9
167
7.7
848
Ease of Admin
8.9
68
7.8
773
Quality of Support
9.4
337
8.3
2,425
Has the product been a good partner in doing business?
9.8
67
8.5
759
Product Direction (% positive)
9.6
336
8.5
2,498
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Lead Management
9.1
18
Not enough data
9.2
16
Not enough data
Feature Not Available
Not enough data
Marketing Campaigns
9.0
15
Not enough data
8.7
13
Not enough data
8.9
16
Not enough data
9.8
10
Not enough data
9.1
16
Not enough data
Campaign Execution
Feature Not Available
Not enough data
9.6
17
Not enough data
9.3
16
Not enough data
8.3
9
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
Feature Not Available
8.8
12
7.5
35
Feature Not Available
8.2
37
9.1
18
8.2
39
Organization
9.1
18
8.0
34
9.3
19
8.1
36
9.2
17
8.1
34
Performance Analysis
9.1
21
7.4
39
9.8
21
8.3
42
Sales Analysis
8.7
19
7.4
38
9.1
19
7.9
39
Generative AI
9.3
15
7.9
26
9.4
15
7.7
25
Agentic AI - AI Sales Assistant
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
9.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Integrated Workflows
9.0
98
|
Verified
8.7
1009
|
Verified
8.3
82
|
Verified
9.1
1057
|
Verified
9.3
113
|
Verified
8.4
869
|
Verified
8.6
86
|
Verified
8.2
796
|
Verified
9.2
110
|
Verified
8.5
1008
|
Verified
8.1
45
8.6
400
8.3
46
8.2
348
Repeatability and Reportability
8.4
93
|
Verified
8.3
861
|
Verified
8.8
95
|
Verified
8.6
945
|
Verified
8.9
94
|
Verified
8.5
924
|
Verified
8.8
90
7.8
772
|
Verified
7.9
41
7.0
315
AI and Automation
8.4
43
7.8
339
8.2
41
7.3
308
8.6
46
7.7
347
7.6
40
7.3
299
8.2
33
7.0
291
Generative AI
8.0
35
6.7
139
Agentic AI - Sales Engagement
6.9
8
6.5
27
6.9
8
7.2
26
8.0
10
7.7
27
6.1
9
6.4
27
6.4
7
6.9
27
6.7
8
6.9
27
7.2
9
7.0
26
Dialing Options
9.2
126
Not enough data
9.1
124
Not enough data
Not enough data
Not enough data
Agent Tools
8.4
111
Not enough data
8.4
114
Not enough data
9.0
126
Not enough data
Automation
8.5
115
Not enough data
8.2
108
Not enough data
Feature Not Available
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.3
128
Not enough data
7.8
108
Not enough data
8.0
115
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
95
Not enough data
7.9
99
Generative AI
Not enough data
7.5
40
Agentic AI - Conversation Intelligence
Not enough data
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Visual Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Office Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guest Tools
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Virtual Workspaces
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
CRM Data Enrichment
Not enough data
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Account Management
Not enough data
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
10.0
7
Not enough data
9.8
7
Not enough data
10.0
6
Not enough data
Discovery
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
Management
10.0
7
Not enough data
10.0
7
Not enough data
Platform
10.0
7
Not enough data
10.0
7
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.7
5
Not enough data
6.0
5
Not enough data
5.7
5
Incentives
Not enough data
7.5
194
Not enough data
8.2
235
|
Verified
Not enough data
7.0
166
|
Verified
Not enough data
8.3
246
|
Verified
Personalization
Not enough data
8.3
264
|
Verified
Not enough data
7.9
271
|
Verified
Not enough data
8.3
323
|
Verified
Not enough data
8.1
228
|
Verified
Administrative
Not enough data
8.7
307
|
Verified
Not enough data
8.4
259
|
Verified
Not enough data
8.5
265
Agentic AI - Email Tracking
Not enough data
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Analytics
9.5
26
8.8
1438
9.1
23
8.4
1379
8.9
25
Feature Not Available
Customizations
9.5
29
8.8
1404
9.0
28
8.9
1431
9.0
26
8.5
1405
9.0
26
8.3
1056
9.5
28
9.0
1447
Generative AI
Feature Not Available
6.8
162
Agentic AI - Sales Analytics
Not enough data
7.0
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
6.9
8
Data Sourcing
Not enough data
7.7
159
Not enough data
7.9
174
Not enough data
Feature Not Available
Not enough data
8.1
188
Not enough data
7.6
168
Predictive Analytics
Not enough data
7.3
142
Not enough data
7.5
136
Not enough data
7.0
127
Not enough data
7.4
135
Sales Management
Not enough data
8.0
149
Not enough data
Feature Not Available
Not enough data
7.8
164
Not enough data
8.8
189
Agentic AI - Outbound Call Tracking
7.3
5
5.2
10
7.0
5
5.5
10
Calling
9.0
141
8.5
812
9.0
91
7.9
906
9.2
142
8.4
1032
9.2
143
8.8
1089
9.6
8
5.5
14
Contacts
8.9
142
8.6
1145
8.9
134
8.0
984
9.0
141
8.4
1065
Insights
9.1
153
8.3
1092
|
Verified
9.4
149
8.4
1051
9.0
136
7.7
594
7.8
75
9.1
1191
8.6
128
8.1
1036
6.9
6
6.7
13
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
15
8.3
197
|
Verified
8.0
15
8.2
196
|
Verified
7.9
12
8.2
179
|
Verified
8.3
11
8.0
142
|
Verified
Feedback
8.9
14
8.3
165
|
Verified
8.7
13
8.1
162
|
Verified
8.3
11
8.1
141
8.8
11
8.3
174
|
Verified
9.2
10
8.4
192
|
Verified
8.8
11
8.3
191
|
Verified
8.2
10
Feature Not Available
Generative AI
7.7
8
6.7
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Koncert and Outreach are categorized as Sales Engagement, AI Sales Assistant, Sales Coaching, Outbound Call Tracking, and Email Tracking
Unique Categories
Koncert is categorized as Auto Dialer, Account Data Management, Lead Scoring, Salesforce AppExchange Apps, and Virtual Workspaces
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Analytics, Sales Performance Management, and AI SDRs
Reviews
Reviewers' Company Size
Koncert
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.4%
Information Technology and Services
25.3%
Computer & Network Security
5.1%
Marketing and Advertising
4.3%
Financial Services
4.1%
Other
32.7%
Computer Software
36.9%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.1%
Discussions
Does Koncert dial prospect numbers multiple times in a row in a given session? I've had prospects tell me I called them several times in a row (back to back)
2 Comments
LB
If you have multiple phone numbers for the same prospect, you can select that only one or all numbers be called. If you select all, they can get multiple...Read more
Koncert has no more discussions with answers
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
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