--- title: OutreachCRM Reviews meta_title: 'OutreachCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how OutreachCRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 43 scale: '5' date_modified: '2026-06-15' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # OutreachCRM Reviews **Vendor:** Outreach Software Limited **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 43 ## About OutreachCRM Modular solution with billing & ledger, referrals tracking, project management, support ticketing, communication tools. ## OutreachCRM Reviews ### 1. Good tool to build automated sequences **Rating:** 3.0/5.0 stars **Reviewed by:** Ing. Claudina A. | Manager, Integration Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about OutreachCRM?** Very easy to setup Very easy to connect with Hubspot or Saleseforce Very easy to configure **What do you dislike about OutreachCRM?** Limited reporting capabilities Limited flows/automations **What problems is OutreachCRM solving and how is that benefiting you?** Building automated pre-sales sequences ### 2. Excellent tool which has made my Sales prospecting easier **Rating:** 5.0/5.0 stars **Reviewed by:** Harshavardhan K. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about OutreachCRM?** - The best thing about Outreach is its Sequences which are way better than sequences available in other tools - The steps in the sequences help me take away so much work which I was doing manually or by creating reminders etc. - Outreach makes sure the emails are delivered to a user inbox against other tools where the majority of them land up in the Junk folder **What do you dislike about OutreachCRM?** - The only thing I dislike about Outreach is it frequently gets logged out and I have to log in again for it to track my emails and to load the pre-built sequences - I have also faced disconnections between Outreach & my email, which has to be manually connected **What problems is OutreachCRM solving and how is that benefiting you?** - Lead Generation is the biggest problem Outreach is solving as it is easy to filter out the junk and focus on the ones which matters - Tracking the lead progression is another great value add Outreach provides - It also gives me a view if the prospect has opened my email or not which is really helpful and a notification if a prospect has opened it multiple times ### 3. Great tool for communication automation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about OutreachCRM?** 1. You wouldn't have to worry about follow ups. 2. You'd be sure to know if someone has opened or showed interest to your product or service 3. All those integrations with Linkedin Sales Nav, 6Sense, Cruchbase make it all the more useful. **What do you dislike about OutreachCRM?** It does not show when some one has opted out. It does show the date but does not show the year. So, it is more of a guessing game to identify when did the prospect opt out. **What problems is OutreachCRM solving and how is that benefiting you?** Helping me for automated follow ups and know when someone is looking into my emails so I don't miss out on any prospects who are interested in our product or services. ### 4. Outreach is truly Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Lionel D. | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about OutreachCRM?** easy acces to data and very user friendly UI **What do you dislike about OutreachCRM?** not capturing call information in call search **What problems is OutreachCRM solving and how is that benefiting you?** helps a lot in giving data of various accounts, traction and data. ### 5. Effective way to communicate with clients and prospects. **Rating:** 3.5/5.0 stars **Reviewed by:** Megan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about OutreachCRM?** It makes it easy to keep track of your contacts and outreach with customers. It also makes it easy to log communication information such as phone, emails, company history etc. **What do you dislike about OutreachCRM?** The interface is not always user friendly. There seems to me there are a few elements that could be combined. For example, reviewing data and effectiveness of communication requires too many steps to view. **What problems is OutreachCRM solving and how is that benefiting you?** I used this as a sales development representative. It makes contacting prospects easy to log and share across the company. It also makes it easy to look back at previous outreach to ensure no doubling up on content. ### 6. Great tool for prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about OutreachCRM?** Ease to navigate, Good integration with email. Let me know when my emails are getting opened and how often. Can easily run sequences and analytics let me know how various sequences are performing. **What do you dislike about OutreachCRM?** Sometimes the admin tasks are on a bit of a tough side; some use cases are there that I don't use a lot and other SDRs don't even use. Rest everything is quite good. **What problems is OutreachCRM solving and how is that benefiting you?** Can easily make and run sequences. let's me be on top of each prospect knowing which prospect is add qhat stage while seeing exactly what persona and ICP they belong to. ### 7. Simplifying and organizing customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about OutreachCRM?** It helps to organize my customer communication and management. The reporting helps to properly organize and analyze my data. Easy to use, simple UI, and great templates. **What do you dislike about OutreachCRM?** Not much to dislike, manual adding tasks is a pain, and onboarding new members is still difficult, and there are a very less customizations available, making it very standard **What problems is OutreachCRM solving and how is that benefiting you?** It helps to reach customers easily, email communication gets very organized and simple. Tracking and analyzing also becomes super easy then. Automation is a wonderful thing here. ### 8. Seems like a tool more focused for sales and AE's than post sales roles **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about OutreachCRM?** Convenient to quickly pull up information in a side panel about a client/prospect. It provides helpful data such as when last contacted or if they're in any sequences and etc. **What do you dislike about OutreachCRM?** Outreach is usable, but it heavily centers around sequences. Oftentimes it doesn't sync properly to my gmail or other tools I'm using to track client interactions. **What problems is OutreachCRM solving and how is that benefiting you?** Outreach solves the problem of contact massive amounts of users in an efficient way. It also offers customizable and convenient ways to schedule meetings or have clients book time on your schedule. ### 9. Great tool for reaching out to prospects fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Mauriah L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about OutreachCRM?** I love that you can create email sequences with ease and add the prospects you want to be included in the nurture. **What do you dislike about OutreachCRM?** Nothing. I appreciate the intuitive design of this platform and the ease of use. **What problems is OutreachCRM solving and how is that benefiting you?** Outreach helps our SDR team reach out to prospects with automated email sequences. It's a sure way to reach potential customers faster! ### 10. Easy to use. Makes Sales Operations Smooth and Measurable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about OutreachCRM?** Great interface. Easy to learn for the person managing a sales team. Easy-to-understand reporting and quickly demonstrates its ROI. Once your sales team embraces it, they're in for a super helpful tool. **What do you dislike about OutreachCRM?** Not really a dislike but like all software that needs to integrate with other platforms, you need to take your time to set up correctly: connectors, permissions, field labelling, etc. I loved Outreach's white glove onboarding—it helped us learn the functionality and saved us a lot of time further down the line when we were up and running. **What problems is OutreachCRM solving and how is that benefiting you?** To build a high-performing funnel. Helping our sales team do even more while retaining a high-touch experience with leads, prospects, and customers. Achieving higher lead conversion. Creating new efficiencies. ### 11. BDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about OutreachCRM?** One of the benefits of OutreachCRM is that it integrates with a wide range of other tools, such as Salesforce, Marketo, and LinkedIn Sales Navigator. This integration allows users to streamline their sales and marketing workflows and access all their important data in one place. **What do you dislike about OutreachCRM?** It can take some time to fully understand and navigate the platform, especially if you are not already familiar with CRMs. There is also no much flexibility for customization as some other CRMs. **What problems is OutreachCRM solving and how is that benefiting you?** Outreach allowing our sales teams to spend more time focusing on closing deals and less time on administrative work. Also OutreachCRM provides detailed analytics and reporting on sales activities, enabling teams to identify trends, track performance, and make data-driven decisions to optimize their outreach. ### 12. Helpful tool for Call and Mail Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Anand V. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about OutreachCRM?** 1. Call Recording with the local number for the region 2. Email Tracking **What do you dislike about OutreachCRM?** Need email notifications when someone opens the email **What problems is OutreachCRM solving and how is that benefiting you?** Complete Customer Data in one place with integrations with Gmail and other softwares ### 13. Pricey but worth the email scheduling task! **Rating:** 4.0/5.0 stars **Reviewed by:** Sierra M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about OutreachCRM?** Professionalism and detailed tool insight **What do you dislike about OutreachCRM?** Probably the price; which of course you save more if yearly **What problems is OutreachCRM solving and how is that benefiting you?** Reaching out to mostly construction, builders and real estate personnel ### 14. Easy to learn and very productive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie M. | Sales Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about OutreachCRM?** I use Outreach daily and it manages my daily tasks very well. **What do you dislike about OutreachCRM?** I dislike that it tells me before my tasks are due as part of my daily workload. **What problems is OutreachCRM solving and how is that benefiting you?** Daily task management ### 15. Love outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor Y. | Senior Account Executive- Select Accounts, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2023 **What do you like best about OutreachCRM?** Helps me keep metrics high for work each day **What do you dislike about OutreachCRM?** The tasks don't notify me when something is due **What problems is OutreachCRM solving and how is that benefiting you?** Contact and keep track of it all ### 16. No 1 sales execution platform **Rating:** 5.0/5.0 stars **Reviewed by:** Logi V. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about OutreachCRM?** sales execution platform that empowers entire sales teams to win more deals. **What do you dislike about OutreachCRM?** I have nothing to dislike and I like the product and useful **What problems is OutreachCRM solving and how is that benefiting you?** Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. ### 17. Outreach Every Day! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about OutreachCRM?** Quick calling that enables me to get in contact with prospects and easy to load prospects into. **What do you dislike about OutreachCRM?** Sometimes all the phone numbers are not correct. **What problems is OutreachCRM solving and how is that benefiting you?** It is solving sending out emails in a quick and timely manner. ### 18. Great SEP tool, sometimes fickles **Rating:** 4.5/5.0 stars **Reviewed by:** Madison C. | Sales Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about OutreachCRM?** Easy to use. A lot of accessibility and visibility. Great for making sequences and building out pipeline **What do you dislike about OutreachCRM?** Prone to tech issues and glitches with calls **What problems is OutreachCRM solving and how is that benefiting you?** keeping my active leads in front of me, and giving more info on past activity ### 19. Very Useful for SDRs **Rating:** 3.5/5.0 stars **Reviewed by:** Rohith K. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about OutreachCRM?** The LinkedIn & Gmail Integration is the best and is very helpful to mange leads. **What do you dislike about OutreachCRM?** The filters could have been better - other than that everything looks good. **What problems is OutreachCRM solving and how is that benefiting you?** Managing Leads and building pipeline, tracking leads and stages. ### 20. Great Pipeline Generation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about OutreachCRM?** Create excellent sequences you would like your business Development representatives (BDR's) to use. Increases the productivity of our BDR's. **What do you dislike about OutreachCRM?** We have had no shortcomings with CSM outreach. **What problems is OutreachCRM solving and how is that benefiting you?** Allows our business development sales staff to follow structured sequences with optimized playbooks that allow for faster and greater reach as lead generators. ### 21. Simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2023 **What do you like best about OutreachCRM?** It has the best feature; from calling to managing your leads, it has everything one needs to perform daily duties **What do you dislike about OutreachCRM?** There isn't much that I dislike about the software. It can be used by a beginner very easily. It is already better. **What problems is OutreachCRM solving and how is that benefiting you?** Managing leads, calling and everything that it needs to do ### 22. Satisfactory but needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about OutreachCRM?** It works most of the time, and isn't too hard to use. **What do you dislike about OutreachCRM?** It often has technical difficulties and some features are disabled during these times. **What problems is OutreachCRM solving and how is that benefiting you?** Outreach to prospects ### 23. I used Outreach through the pandemic as a outbounding/prospecting tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about OutreachCRM?** Easy to keep things organized, can help speed up prospecting **What do you dislike about OutreachCRM?** It could sometimes slow things down when things became out of sync **What problems is OutreachCRM solving and how is that benefiting you?** Prospecting, organization ### 24. Great Product 10 out of 10 recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Marcie B. | Inside Sales, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about OutreachCRM?** It is efficient and makes it easy to market to propects. Love this product wish I had it before in every sales role! **What do you dislike about OutreachCRM?** The way it does calling, that's the only thing I would change. **Recommendations to others considering OutreachCRM:** If you need an easy way to market your solution, this is it. **What problems is OutreachCRM solving and how is that benefiting you?** It is easier to reach prospects, do cold calling, marketing emails. Everything is so much easier! ### 25. A rockstar tool for a sales rockstar **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about OutreachCRM?** I love how easy it is to build the sales cadence, schedule it basis different scenarios and automate the responses accordingly. **What do you dislike about OutreachCRM?** The tool is expensive compared to the other competitors out there, they should also have a toned-down version for less **What problems is OutreachCRM solving and how is that benefiting you?** I use the tool to build my outbound reach, schedule sales cadences and generate qualified leads. The primary benefit I have realized is the ease in scheduling mundane tasks and utilizing my time better. ### 26. Great CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Ami T. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2021 **What do you like best about OutreachCRM?** I like the ease f using it and it is user friendly and keeps you organized **What do you dislike about OutreachCRM?** It takes time to learn it properly but once I learned it was all good **What problems is OutreachCRM solving and how is that benefiting you?** It definitely keeps me organized with cadences/sequences and tasks and staying on top of it all ### 27. Efficient and effective method of tracking sales and managing pipeline **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about OutreachCRM?** I really enjoy the ability to import thousands of prospects into the system and then place those prospects into different "sequences" or sales pipelines and go from there. It is efficient and effective in the sense that it holds you to a standard of accountability making sure you are reaching out to your prospects in a timely manner. The automatic email function is very helpful when sending out mass emails to prospects. I really appreciate the aspect of using your work phone to call prospects but calling the prospects using your personal phone as a link. This has been extremely helpful to our company during this time of quarantine. **What do you dislike about OutreachCRM?** I don't like how you can't simply add a new prospect into a sequence when you are already into the sequence. You must go back out to the main page and create a new prospect before you can add them to the sequence. It takes more time than necessary. Outreach also limits the number of emails that can be sent out per week. It would be helpful to have an unrestricted amount of emails that can be sent, especially when targeting thousands of prospects. **Recommendations to others considering OutreachCRM:** I would definitely try out OutreachCRM. It has been very beneficial to our company. **What problems is OutreachCRM solving and how is that benefiting you?** I am solving the problem of accountability when it comes to contacting our prospects. With our system before, it did not have a specific timeline of when and how to contact our prospects but now we are able to reach out to everyone in a timely manner and not let any prospect slip through the cracks. Outreach also provides the benefits of creating templates for emails that your whole team can use and share with other coworkers to also implement in their accounts. ### 28. Easy to use for SDRs like me, great features! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Mari P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about OutreachCRM?** It is user friendly and has many good functions. I like that I can see all my tasks in one go and I like that I can also filter it out based on what I wanted to prioritize. I like the triggers, the automation, and other functions that help with being efficient. I also like that they have a blog you can read for tips. I also like that we do not need a separate dialer like ring central since it already has its built in dialer. I also like that I can see the analytics for my calls and emails. I can see which emails have good open, click and reply rate. I can see the time frame people are most likely to open my emails or answer my call. I like that I can create my own templates and snippets. Overall, Outreach has made our job easier. **What do you dislike about OutreachCRM?** The only thing I do not like I guess is that it can not detect duplicate accounts. It can detect duplicate contacts or prospects but not accounts. **Recommendations to others considering OutreachCRM:** If you are looking for a CRM that is also used for email marketing, cold calling, this is the way to go. I have used hubspot in the past. Hubspot is good but Outreach is so much better. I love how comprehensive the sequences are. I love so many functionalities like being able to sync my email and my calendar. I also love the analytics side of it. Overall I would say that Outreach has made us more productive and efficient. It is a great sales tool that I would recommend to anyone I know. **What problems is OutreachCRM solving and how is that benefiting you?** We use outreach for cold calls and cold emails and so far it has been effective and made us efficient. The automation it provides is just so great because it helps us save a lot of time. ### 29. Best CRM for any Sales Developer to have. VERY USEFUL IN THE MARKETING WORLD **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about OutreachCRM?** How easy it is to manage and access to prospects and accounts which is amazing to have when you have more than 2,000 people to contact. Not only that, but a whole team can also have a better visual on how calls are doing, how much interaction does the prospect has with your material and how easily it is to integrate to pretty much anything you have. The automated messaging feature is one of the best, the sequences and such are an amazing tool to have. **What do you dislike about OutreachCRM?** Well sometimes we have to deal with lags and error, but the Outreach team has a fast response rate, which they can deal with most error in less than 30-minutes. This is great because if you have this for multiple salespeople is something essential because any error can delay productivity. **Recommendations to others considering OutreachCRM:** Have a look at what outreach has to offer, because right now they are in the top of the world when it comes to useful CRMs for sales people. **What problems is OutreachCRM solving and how is that benefiting you?** Data management, a better way to have all that data in just one place. Not only that, but it can also be accessed anywhere at any time, easily making it move to any location and not lose any work time. ### 30. Wonderful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle O. | Director, Wireless Solutions, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about OutreachCRM?** Ability to control the cadence in which a prospect is contacted **What do you dislike about OutreachCRM?** Need more flexibility in sequencing, although this may be an administrator tweak. **Recommendations to others considering OutreachCRM:** Use this tool. The ability to regularly reach out to potential clients is amazing. We have received very positive responses and increased our potential revenue considerably. I would highly recommend this product to any organization wanting to expedite their outreach to clients. The increase in touch points has lead to 5x the amount of potential client calls. The data analysis is also wonderful. We are able to get significant feedback on what campaigns are most effective. We also are ale to get data on what time of day results in the most appointments. We can also track our KPIS against other colleagues to create a more competitive environment on our sales floor. While we are still in the early phases of our usage, I can only see our organization using this product more and more. The ease of use is great. The system is very intuitive, yet also robust in its feature set. I could not be happier with the decision of my organization to implement this tool. For anyone considering purchasing a tool like Outreach, I highly recommend looking into it. This has completely changed the game in terms of client outreach and gaining more insight into what prospecting acitivities are the most effective **What problems is OutreachCRM solving and how is that benefiting you?** Client outreach and the ability to create multiple touchpoints. ### 31. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Margherita S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about OutreachCRM?** The ease of use and how quick it is. It simplifies complicated tasks and keep track of everything. **What do you dislike about OutreachCRM?** Sometimes I struggle to understand some functions and I got sometimes confused,but I am sure it can be solved by using it a bit more. **Recommendations to others considering OutreachCRM:** It would be great to just simplify the use a bit more, for people who are not trained that can start work with it immediately, even not knowing the system. **What problems is OutreachCRM solving and how is that benefiting you?** As mentioned above, I solved the speed of some normally time-consuming tasks. I am not using it at the moment, but I used it for a while and I would do everything much quicker and efficiently. ### 32. Great tool! which offers great features. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about OutreachCRM?** One of the best best features I like about Outreach is that Marketing and cold-emails are made simple for the users.It allows to add an extension with chrome which helps to keep a track of prospects using other platforms which helps in connecting with them in ease. It comes with in-built tools which makes the email professional. It offers integration of calls and emails. **What do you dislike about OutreachCRM?** It does'nt offer any social media support and they need to come up with good customer service. I told get the right solution whenever I try to reach them. **Recommendations to others considering OutreachCRM:** One of the best outreach tool in the market, which comes up with great features. **What problems is OutreachCRM solving and how is that benefiting you?** It helps in sending marketing emails and does come with built in templates which are ready to go, with few alterations. It mainly helps in marketing and reaching out to the prospects. ### 33. Outreach Makes prospecting so easy and is sooo fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon J. | Senior Account Executive - Academic Sales, Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about OutreachCRM?** Making calls is so easy and is so fast! Once the call is logged it will bring up the next call automatically **What do you dislike about OutreachCRM?** Adding a prospect from one sequence to the next is a little frustrating. If one prospect is on a sequence, you have to remove them then add them to the new sequence. **Recommendations to others considering OutreachCRM:** None **What problems is OutreachCRM solving and how is that benefiting you?** Contacting prospects and reminders to send quotes. Super easy. Love it! ### 34. Easily integrated into Salesforce, syncing seems to be running smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey K. | Senior Account Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about OutreachCRM?** Tracking prospects in sequences, keeping the cadence smooth and on track **What do you dislike about OutreachCRM?** Outreach Chrome extension sometimes crashes my browser **What problems is OutreachCRM solving and how is that benefiting you?** Keeping prospects on track within sequences ### 35. Great software to manage your information effectively **Rating:** 3.5/5.0 stars **Reviewed by:** Eduardo L. | Cs agent, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about OutreachCRM?** It makes really easy to customize a CRM with just the pieces you need. Excellent interface. **What do you dislike about OutreachCRM?** Not so user friendly, it can take a while to get familiar with all the features. **Recommendations to others considering OutreachCRM:** Take your time learning how to use it. **What problems is OutreachCRM solving and how is that benefiting you?** Implementation of an event feature with calendar displays, event categories, repeating events, and some iCal integration. ### 36. Good experience with Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin M. | National Broker Account Executive - Channel Partnerships, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about OutreachCRM?** Helpful with keeping track of all my tasks in a very clean way. **What do you dislike about OutreachCRM?** It can be very slow when loading with Salesforce open. **What problems is OutreachCRM solving and how is that benefiting you?** Makes it quick and easy to complete my to do list and set reminders for following up. ### 37. Our customer team was too complex for Outreachcrm **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about OutreachCRM?** They do generate more leads with the data that you have. **What do you dislike about OutreachCRM?** The system tends to get overwhelmed and does poor job of filtering the data to come up with the best leads. **What problems is OutreachCRM solving and how is that benefiting you?** Its created more leads to follow up with , has led me down some roads i didnt want to go down. ### 38. i like outreach even though im still learning how to use it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about OutreachCRM?** i like that it organizes all of your calls for you and tells you whats due **What do you dislike about OutreachCRM?** It is a little confusing takes a while to get the hang of it **Recommendations to others considering OutreachCRM:** i really like outreach **What problems is OutreachCRM solving and how is that benefiting you?** i love the call sequences ### 39. Used for prospecting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about OutreachCRM?** Keeps cadences organized and structured. **What do you dislike about OutreachCRM?** I used it mainly for prospecting transactional sales as this was the expectation. Would of been nice to explore deeper. **What problems is OutreachCRM solving and how is that benefiting you?** Having a sense of serious buyers. They are engaged such as email opened, viewed, view quantity were all helpful metrics. ### 40. Great CRM, integrates with all platforms my company utilizes **Rating:** 5.0/5.0 stars **Reviewed by:** Kesh G. | Event Tech Expert, Media Production, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about OutreachCRM?** Easy to manage daily tasks, complete emails and make calls. The salesforce integration helps with these everyday functions. Filtering tasks is my favorite feature and makes life much easier during busy times, even filtering calls, emails, etc. **What do you dislike about OutreachCRM?** If you do not have the salesforce integration, it is not as helpful but you can still manage without. **What problems is OutreachCRM solving and how is that benefiting you?** Linking all platforms together makes our job much easier ### 41. Outreach Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about OutreachCRM?** OUtreach is a great way to organize your tasks, follow up with specific clients, and the phone call integration works very well. **What do you dislike about OutreachCRM?** When someone calls back it would be beneficial to have a contact name identified with the number. **What problems is OutreachCRM solving and how is that benefiting you?** Less time setting up tasks in salesforce and makes the work flow much easier. ### 42. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about OutreachCRM?** I like how it allows me to keep track of all of my current and net new clients. Has reminders for me to follow up. **What do you dislike about OutreachCRM?** I feel like sometimes the system can be cumbersome and not intuitive **What problems is OutreachCRM solving and how is that benefiting you?** I think the main problem that this product solves is helping me be more organzied. ### 43. Excellent CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2019 **What do you like best about OutreachCRM?** This is a straight forward and much cheaper option then SalesForce, they customizable, **What do you dislike about OutreachCRM?** Still has some limitations and unable to produce high level reports **What problems is OutreachCRM solving and how is that benefiting you?** Able to manage our client outreach, sequences are great, able to send many emails out ## OutreachCRM Discussions - [How much does outreach cost?](https://www.g2.com/discussions/how-much-does-outreach-cost) - [What is outreach technology?](https://www.g2.com/discussions/outreachcrm-what-is-outreach-technology) - [What does outreach software do?](https://www.g2.com/discussions/outreachcrm-what-does-outreach-software-do) - [Can you make it more user friendly and less technical?](https://www.g2.com/discussions/can-you-make-it-more-user-friendly-and-less-technical) - 1 upvote - [View OutreachCRM pricing details and edition comparison](https://www.g2.com/products/outreachcrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+11%3A45%3A21+-0500&secure%5Bsession_id%5D=d4c55250-21f2-4655-8e34-7b8a34e0fdf4&secure%5Btoken%5D=f60d437e3c4ceec2fbbfbdbfe720d79843b926b348e8f317e0daeeb56d1b337e&format=llm_user) ## OutreachCRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OutreachCRM Alternatives - [Attio](https://www.g2.com/products/attio/reviews) - 4.3/5.0 (522 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,257 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)