OutreachCRM Reviews & Product Details

I really enjoy the ability to import thousands of prospects into the system and then place those prospects into different "sequences" or sales pipelines and go from there. It is efficient and effective in the sense that it holds you to a standard of accountability making sure you are reaching out to your prospects in a timely manner. The automatic email function is very helpful when sending out mass emails to prospects. I really appreciate the aspect of using your work phone to call prospects but calling the prospects using your personal phone as a link. This has been extremely helpful to our company during this time of quarantine. Review collected by and hosted on G2.com.

I don't like how you can't simply add a new prospect into a sequence when you are already into the sequence. You must go back out to the main page and create a new prospect before you can add them to the sequence. It takes more time than necessary. Outreach also limits the number of emails that can be sent out per week. It would be helpful to have an unrestricted amount of emails that can be sent, especially when targeting thousands of prospects. Review collected by and hosted on G2.com.

It is user friendly and has many good functions. I like that I can see all my tasks in one go and I like that I can also filter it out based on what I wanted to prioritize. I like the triggers, the automation, and other functions that help with being efficient. I also like that they have a blog you can read for tips. I also like that we do not need a separate dialer like ring central since it already has its built in dialer. I also like that I can see the analytics for my calls and emails. I can see which emails have good open, click and reply rate. I can see the time frame people are most likely to open my emails or answer my call. I like that I can create my own templates and snippets. Overall, Outreach has made our job easier. Review collected by and hosted on G2.com.

The only thing I do not like I guess is that it can not detect duplicate accounts. It can detect duplicate contacts or prospects but not accounts. Review collected by and hosted on G2.com.

How easy it is to manage and access to prospects and accounts which is amazing to have when you have more than 2,000 people to contact. Not only that, but a whole team can also have a better visual on how calls are doing, how much interaction does the prospect has with your material and how easily it is to integrate to pretty much anything you have. The automated messaging feature is one of the best, the sequences and such are an amazing tool to have. Review collected by and hosted on G2.com.

Well sometimes we have to deal with lags and error, but the Outreach team has a fast response rate, which they can deal with most error in less than 30-minutes. This is great because if you have this for multiple salespeople is something essential because any error can delay productivity. Review collected by and hosted on G2.com.

Ability to control the cadence in which a prospect is contacted Review collected by and hosted on G2.com.

Need more flexibility in sequencing, although this may be an administrator tweak. Review collected by and hosted on G2.com.

The ease of use and how quick it is. It simplifies complicated tasks and keep track of everything. Review collected by and hosted on G2.com.

Sometimes I struggle to understand some functions and I got sometimes confused,but I am sure it can be solved by using it a bit more. Review collected by and hosted on G2.com.

One of the best best features I like about Outreach is that Marketing and cold-emails are made simple for the users.It allows to add an extension with chrome which helps to keep a track of prospects using other platforms which helps in connecting with them in ease. It comes with in-built tools which makes the email professional. It offers integration of calls and emails. Review collected by and hosted on G2.com.

It does'nt offer any social media support and they need to come up with good customer service. I told get the right solution whenever I try to reach them. Review collected by and hosted on G2.com.

Making calls is so easy and is so fast! Once the call is logged it will bring up the next call automatically Review collected by and hosted on G2.com.

Adding a prospect from one sequence to the next is a little frustrating. If one prospect is on a sequence, you have to remove them then add them to the new sequence. Review collected by and hosted on G2.com.

Tracking prospects in sequences, keeping the cadence smooth and on track Review collected by and hosted on G2.com.

Outreach Chrome extension sometimes crashes my browser Review collected by and hosted on G2.com.

It makes really easy to customize a CRM with just the pieces you need. Excellent interface. Review collected by and hosted on G2.com.

Not so user friendly, it can take a while to get familiar with all the features. Review collected by and hosted on G2.com.

Helpful with keeping track of all my tasks in a very clean way. Review collected by and hosted on G2.com.

It can be very slow when loading with Salesforce open. Review collected by and hosted on G2.com.

They do generate more leads with the data that you have. Review collected by and hosted on G2.com.

The system tends to get overwhelmed and does poor job of filtering the data to come up with the best leads. Review collected by and hosted on G2.com.

i like that it organizes all of your calls for you and tells you whats due Review collected by and hosted on G2.com.

It is a little confusing takes a while to get the hang of it Review collected by and hosted on G2.com.

Keeps cadences organized and structured. Review collected by and hosted on G2.com.

I used it mainly for prospecting transactional sales as this was the expectation. Would of been nice to explore deeper. Review collected by and hosted on G2.com.

Easy to manage daily tasks, complete emails and make calls. The salesforce integration helps with these everyday functions. Filtering tasks is my favorite feature and makes life much easier during busy times, even filtering calls, emails, etc. Review collected by and hosted on G2.com.

If you do not have the salesforce integration, it is not as helpful but you can still manage without. Review collected by and hosted on G2.com.

OUtreach is a great way to organize your tasks, follow up with specific clients, and the phone call integration works very well. Review collected by and hosted on G2.com.

When someone calls back it would be beneficial to have a contact name identified with the number. Review collected by and hosted on G2.com.

I like how it allows me to keep track of all of my current and net new clients. Has reminders for me to follow up. Review collected by and hosted on G2.com.

I feel like sometimes the system can be cumbersome and not intuitive Review collected by and hosted on G2.com.

This is a straight forward and much cheaper option then SalesForce, they customizable, Review collected by and hosted on G2.com.

Still has some limitations and unable to produce high level reports Review collected by and hosted on G2.com.