Interact Reviews & Product Details

I like that Interact can be a single source of truth for our team members both in the field, in our corporate offices, and around the world if needed. It helps us work confidently and consistently within a large organization, as there is no need to guess if the information is outdated or not approved. I find Interact very user-friendly; I was able to mostly self-onboard within the first three months. It's also great for its document library feature, allowing team members to find information in one place that remains accurate. Review collected by and hosted on G2.com.

I would really like to be able to trace where a person was going on Interact by their username/ID - this would greatly help in being able to identify bottlenecks and overall navigation issues that are reported. Enhancing discoverability (navigation), strengthening feedback loops so we are more prone to receive feedback from users, and overall education and awareness - if we could get some more information on quick tips, short trainings, or even embedded guidance when building in block editor and within homepages I think that would be valuable for all creators. Review collected by and hosted on G2.com.

The platform is fairly simple to amend once you get your head around the odd terminology and their even odder insistence on using "Categories", the general platform is easy enough to use.

Having a CSM is handy and being able to contact them for updates, amends and more information is also very useful.

Its ability to synchronise with our Active Directory has been a great as it made it very easy to get users added and we're seeing a lot of staff use it regularly. Review collected by and hosted on G2.com.

The limitations on design and the odd use of "Categories" to structure pages on the platform means a lot of sites end up looking very similar unless you work hard with Interact to make it look different and you find people struggling to pick up how categories work. Review collected by and hosted on G2.com.

This product is user-friendly and simple to learn. Its efficiency allows me to complete tasks quickly, and the intuitive interface means I never waste time trying to figure things out. Overall, it serves as an excellent tool for keeping colleagues informed and ensuring everyone stays aligned. Review collected by and hosted on G2.com.

This product is excellent for end-users, but the administrative workflows could use some improvement. Many configuration options are hidden deep within the interface, which makes them hard to locate quickly. Enhancing navigation, making frequently used settings more accessible, and providing in-context help would go a long way toward easing the administrative burden. Review collected by and hosted on G2.com.

I like that Interact is incredibly user friendly and that they are always trying to keep ahead of the curve, never standing still with their development. This allows us to keep making improvements to help our colleagues find things quicker and get valuable time back to spend with the people we support. The initial setup was very easy, thanks to a very knowledgeable and helpful team. Review collected by and hosted on G2.com.

I don't like the outdated designs and functionality of Forms in Interact. Also, the Pulse feature lacks development and functionality, especially as it is our preferred option for pop-ups on site. It's way behind Survey Monkey in terms of capabilities. Review collected by and hosted on G2.com.

I like that Interact provides a purpose-built platform for internal communications, so everything is in one place. It's a comms hub that staff can use to easily find relevant info for their work and share themselves independently. I like the fact that we can run and customize it from the comms team without needing IT support. I enjoy its good, modern look and appreciate that there are so many features to try out. It requires few resources to run and keeps it fresh and usable for our users. Review collected by and hosted on G2.com.

Requested features could be rolled out faster Review collected by and hosted on G2.com.

Interact provides a comprehensive internal communications platform which is critical for our daily operations as a mostly remote workforce. It gives us a place where employees can turn to for current and reliable information, which is crucial. I appreciate the calendar functionality that helps keep us all connected in a digital environment. I also like that Interact is integrated with MS Teams and Office SharePoint. Review collected by and hosted on G2.com.

I've never had an easy time with the ticketing system. I find that I often have to provide a lot of information as well as creative solutions. Review collected by and hosted on G2.com.

I find Interact easy to use, which is great for creating beautiful pages. We love the newsletters we can create for our employees, which help us reach them weekly with updates from our CEO. There is strong readership and engagement from this. The team that helped us with our setup was fantastic. Review collected by and hosted on G2.com.

I would like to see the site landing pages include the option for a block editor. I would also like to see more options for templates, like Sales page and Newsletter templates. Review collected by and hosted on G2.com.

I like that Interact is easy to use and looks good as a user. The peer-to-peer recognition program is well used and runs easily. I also appreciate the many features we can embed in the page, like the way video displays or expanding sections. The initial setup was straightforward, and the support team was a big help. Review collected by and hosted on G2.com.

The page layout can be tricky to wrap text around an image. The email feature is just okay, I'd like it if it could replace the other system I use. It would be good if it could connect more than it does. Review collected by and hosted on G2.com.

The platform is so easy to use. The click and drop features make is really easy to build a page and the text formatting is consistent. It's the best content management system I've used. It's so easy to create a new page or site and there are a great variety of site widgets available.

The ongoing customer support is amazing. Our customer success manager, is amazing! He is so quick to respond to our questions and provides valuable insight to how we can continue to evolve and improve our intranet. We view him as an extension of our internal communications team. Review collected by and hosted on G2.com.

I can't think of a downsize to using the platform. Review collected by and hosted on G2.com.

I find Interact's product incredibly flexible and evolving, which caters well to our business needs. The support team is exceptional; they helped us with technical challenges and implemented effective governance models during the implementation phase. Interactive features, like forums and calendars, help to enhance communication and engagement within our organisation. The rewards feature is a brilliant addition, allowing staff recognition and boosting morale. The application and analytics dashboard are invaluable, offering insights and keeping staff engaged. Post-launch support with a dedicated customer success manager has been really useful, ensuring continuous growth and satisfaction. Review collected by and hosted on G2.com.

One very minor issue is with the widgets, which can be a little restrictive at times. For instance, on the calendar, we are limited to having only five categories. Being part of a large organisation, we would like to have more categories. Although this is a small product-based tweak, it is something we would like to adjust. Review collected by and hosted on G2.com.