Interact Reviews & Product Details

Tora, this made our day, honestly. Alisa is going to be thrilled to read this, and she absolutely deserves it, I'll make sure it gets passed along. What you described, taking a rough idea and helping shape it into something workable, that's exactly the kind of partnership we want every new intranet team to have, especially when you're building this from scratch with no prior playbook.

Being new to having an employee experience platform can feel like a lot at first, so hearing that the process felt patient and steady instead of overwhelming is genuinely the outcome we're going for. Congrats on getting this up and running, and thank you for such a fun one to read.

Eleanor, thank you for this, and especially for being specific about the Block Editor since that's exactly the kind of detail that helps us. Really glad your account manager has been quick to help you sort out niggles, that responsiveness is something we want every intranet manager to feel, not just the ones who ask loudest. I'll make sure they hear that they made an impression.

You're also right to call out the block bugs. Losing a bulleted list because of one deleted line, hyperlink placement being finicky, and having to crash out of the editor instead of it saving properly, none of that should be happening, especially for new authors who don't yet trust the platform. That's a fair miss on our part and I want to get this in front of the right people rather than guess at where it stands. Someone from the team will follow up on the specifics.

Thanks for sticking with us through the updates, it really does show.

Jordan, thank you for this, especially the detail on how the MS Teams integration fits into your day-to-day. That's exactly the point of it, meeting staff where they already are instead of asking them to learn a new tool just to submit something. Glad the admin side has made managing submissions easier too, and I'll make sure the S6 team hears that their support made a real difference in getting your program set up.

On the engagement data: that's a completely fair ask; manually exporting and sending monthly data isn't how this should work long-term, and self-service access via API is the right expectation to have. We have huge plans for how you can measure and gain access to rich insights inside the platform without hunting or reviewing different reports. More on that coming this quarter!

Thanks again for the review and partnership!

Chelsea, thank you for this, especially the note about our AI approach. Getting that balance right, useful but genuinely secure, is something we spend a lot of time on internally, so it's good to hear it's landing the way we intend it to. Glad the setup process and enablement materials made the transition smooth too, that's very much the account manager and content strategist team doing what they do best.

The legacy tools point is fair, and I don't want to wave it away. It's true that some parts of the platform have gotten more investment recently than others, that's the nature of prioritizing what's newest and most in-demand, but it doesn't mean the older tools are being ignored. If you're open to it, share more detail with your Customer Success Manager and they can pass along more specifics to our team internally.

Really appreciate an admin's-eye view like this, it's the most useful kind of feedback we get.

Kelli, thank you for this, especially for laying out the healthcare context so clearly. Getting critical information to clinicians and deskless staff quickly is a genuinely hard problem, and hearing that Interact is helping close that gap across a workforce as large and dispersed as Piedmont's is exactly the kind of outcome we build toward. The fact that you're using the platform's full range, personalization, audience targeting, role-based access, mobile, digital signage, alongside the Office 365 integration, tells us the flexibility is landing the way we intend it to.

On the complexity point, that's a fair trade-off to name, and honestly a deliberate one. We'd rather not force every organization into one cookie-cutter way of doing things, since your team's needs and a 500-person company's needs aren't the same. That said, we've been working on making the onboarding experience more flexible too, giving newer or less technical teams the option to have more done for them upfront, while still leaving room for teams who want to build and innovate on their own terms. Simplifying enablement further for non-technical users is something we keep pushing on, and I'll flag your specific experience to the team.

Really appreciate you taking the time to write this, and glad the partnership feels like one.

Mark, thank you for this, and for calling out the CSM and support experience specifically. That personal, attentive relationship is something we care a lot about getting right, so it's great to hear it's landing that way for you. Also glad to hear the Workday sync is doing its job feeding people data into content targeting, that's exactly the kind of behind-the-scenes setup that should make life easier once it's running.

On analytics: that's a fair and honest note. Getting a full picture often means piecing together multiple reports, which isn't the experience it should be. It's a real, known area we're paying attention to, and there's meaningful work happening on the AI side that we think will make asking questions of your data and getting clear, readable answers a lot more straightforward. Worth keeping an eye on your inbox and the Interact Community in the coming months. In the meantime, walking your CSM through exactly where the friction is for you would genuinely help make the case internally for what to prioritize.

Fenia, this is a great summary of the actual value here: replacing scattered emails and shared drives with one structured, findable place for updates, policies, and resources. That's the core problem we want Interact solving, so it's good to hear it's playing out that way for your organization.

The flexibility point matters too. Different types of internal comms genuinely need different structures, and it's great that's coming through rather than everything getting forced into one template.

On page editing for more complex, multi-section pages, that's fair, and it's the kind of admin-side friction that adds up over time even when the end result looks fine to employees. The good news is the block editor has actually seen a lot of updates and quality-of-life improvements recently that should help with exactly this kind of challenge, so some of what you're describing may already feel different if you haven't been in there lately.

I'd genuinely love to hear more about your specific experience with maintaining those complex pages, if you're up for it, your Customer Success Manager would be a great person to continue that conversation with.

Thanks for such a clear, thoughtful review, Fenia.

Really glad the team's responsiveness has come through, quick answers and helpful support sound simple but they make a real difference day to day.

Good to hear Interact's solved the actual problem you needed it to: having one place everyone can trust as the source of truth, instead of information scattered with no clear home. That's the core job, so it's good that it's landing.

On the admin and page-creation UX, that's a fair expectation to have, especially now. Small kinks that slow down everyday tasks add up, and you're right that AI should be making this kind of workflow feel smoother rather than adding friction. Good timing to bring that up! Keep an eye on your inbox and the Interact Community for the next while; there's something BIG coming this summer that will change the way you work with the platform.

Thanks for the honest feedback.

Chelsea, six plus years is a real relationship at this point, and hearing you call it one of the best partnerships you have means a lot. I'll make sure that gets passed along to the team who works with your account.

The search feature is one we're genuinely proud of, so it's great to hear it's actually delivering on the promise: getting people the answer directly instead of making them dig through documents. That's exactly the trust-building effect we're aiming for, especially for a workforce as large as yours where reaching everyone (including deskless employees without email) is its own challenge.

On content management, that's a fair call and something our product team is actively working on. And on analytics, good timing: we have updates coming this summer that get at exactly what you're describing, making it clearer whether something like an article or campaign actually worked, so both admins and end users can get what they need faster and spend less time digging and more time on the actual work.

Thanks for six years of pushing us to get better, Chelsea.

Appreciate the level of detail here, this is the kind of feedback that's actually useful to us.

Good to hear the ADK and iFrame extensibility is doing what it's supposed to for data-driven, server-side use cases. That's exactly the kind of flexibility we want power users building on.

On the admin side UX, we passed that along to the product team along with the specific CSS inconsistencies you flagged (the ADK widget min-height/margin issue, and padding working in pages but stripped in emails). I don't have an update to share on where those stand yet, so rather than guess, I'll check in and make sure someone follows up with you directly on status.

If you want to go deeper on any of the CSS specifics in the meantime, happy to connect you with someone hands-on with the ADK.