--- title: Interact Reviews meta\_title: 'Interact Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 71 reviews by the users' company size, role or industry to find out how Interact works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 71 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Team Collaboration url: https://www.g2.com/categories/team-collaboration --- # Interact Reviews & Product Details Visit Website Interact is the AI-native employee experience platform trusted by more than 1,500 enterprise organizations and over 4 million users worldwide. Built on 15+ years of intranet expertise, Interact unifies your intranet, internal communications and HR tools in one employee experience platform, giving every employee the right information for their role, whether they work at a desk, in the field or on the frontline. For internal communications teams, Interact ​delivers messaging that really works. Plan campaigns in an editorial calendar, then publish once and deliver everywhere: intranet, email, mobile app, Microsoft Teams, Slack, SMS and digital signage. Auto-translation into 100+ languages reaches global, multilingual and deskless workforces, and analytics go beyond page views to prove reach, engagement and business impact. For HR and People teams, Interact unlock the self-service that empowers high performance. Automate onboarding with pre-start homepages and checklists, drive policy compliance with mandatory reads and acknowledgment dashboards, and surface benefits, handbooks and answers through AI-powered search: customers have taken open-enrollment completion from 79% to 100% and cut HR enquiries by 35% in ten weeks. For finance and executive leadership, Interact consolidates fragmented, overlapping tools into a single platform and provides a measurable return. Model productivity gains, faster onboarding and improved retention across both desk-based and frontline workers, and connect employee engagement directly to business outcomes, so budget owners can see the value. Interact is enterprise-ready by design: ISO 27001 and SOC 2 Type II certified, GDPR compliant, with AES-256 encryption, SAML single sign-on, granular permissions, approval workflows and data residency across the US, EU, Canada and Australia. Interact integrates with 100+ enterprise tools, including Microsoft 365, SharePoint, Teams, Google Workspace, Workday, UKG, ServiceNow, Zendesk and Slack, with an open API for custom workflows. Interact is AI-native, not a bolted-on AI extension, with integrated AI accelerating content creation, personalizing delivery by role and location, answering employee questions with cited sources, detecting and surfacing recognition, tracking sentiment and translating in real time. Agent Builder lets teams create custom automations without developers. Trusted by global enterprises including Levi Strauss & Co., Domino's, New York Life, Piedmont Healthcare and Teva, Interact turns everyday moments, from onboarding to recognition, into connected experiences that drive retention and performance. Stop tolerating irrelevant content, broken search and disconnected apps. Give every employee one place that works. * * * Product Website Interact Seller [Interact](https://www.g2.com/sellers/interact-2026-06-29) Discussions [Interact Community](https://www.g2.com/products/interact/discuss) Languages Supported Afrikaans, Arabic, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Malagasy, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkmen, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional), Fijian, Maltese, Samoan Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/interact/pricing) ## Interact Integrations (35) What do users say about integrations? 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](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Employee Service ](https://www.g2.com/products/zendesk-for-employee-service/reviews) Show More EC Eleanor C. Internal Communications Creative & Channel Lead Mid-Market (51-1000 emp.) 5/14/2026 "A neat and ever-evolving intranet solution with a great support team" 4/5 What do you like best about Interact? The support team are super responsive, including our account manager; this makes it easier as an intranet manager to fix niggles quickly. Since we moved to the latest skin (a few years back now) we're privvy to all the products updates and releases. Review collected by and hosted on G2.com. What do you dislike about Interact? The Block Editor is SO much better than when it first launched - and I can see constant releases and investment. But if I had to dislike something it would be the glitches for us as authors using certain blocks like bulleted lists (careful where you delete an extra line as the whole thing may disappear) and when placing hyperlinks. There's an ongoing issue where saving a draft doesn't close the editor so you have to crash out of it. A bit alarming for new authors in the company! Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? Interact gives us a place to share company news, provides a single sign-on portal for many of our business tools and hosts all our policies and guidance. Review collected by and hosted on G2.com. Show More Response from Greg Stortz of Interact [Editedit](https://www.g2.com/survey_responses/interact-review-12809901/official_response/edit) Eleanor, thank you for this, and especially for being specific about the Block Editor since that's exactly the kind of detail that helps us. Really glad your account manager has been quick to help you sort out niggles, that responsiveness is something we want every intranet manager to feel, not just the ones who ask loudest. I'll make sure they hear that they made an impression. You're also right to call out the block bugs. Losing a bulleted list because of one deleted line, hyperlink placement being finicky, and having to crash out of the editor instead of it saving properly, none of that should be happening, especially for new authors who don't yet trust the platform. That's a fair miss on our part and I want to get this in front of the right people rather than guess at where it stands. Someone from the team will follow up on the specifics. Thanks for sticking with us through the updates, it really does show. Current UserValidated ReviewerSource: Organic ![Chelsea H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea H.") CH Chelsea H. Marketing, Communications, Intranet Management Consulting Mid-Market (51-1000 emp.) 7/22/2026 "Innovative Intranet Provider With Reliable Account Support" 4/5 What do you like best about Interact? I appreciate that Interact is always innovating. They're continually developing new features and functionality that make my job as an intranet manager much easier. They're always willing to share knowledge about these features and provide enablement materials, which helps us implement changes on our intranet site smoothly. I also appreciate their leadership in the AI space for company intranets. They seem really ahead in figuring out how to harness AI in a secure way that enhances internal communications for companies of any size. Additionally, the setup was very easy for us with help from an account manager and content strategist, making it straightforward to navigate once implemented. Review collected by and hosted on G2.com. What do you dislike about Interact? There are a few limitations to platform functionality that I think would make site administration a bit easier from an intranet management and admin perspective. Some of the tools feel a little bit legacy at this point, while other tools seem to be getting more attention and upgraded more consistently. So I do wish that some of those legacy tools would be addressed in a more timely fashion than they are right now. Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? We use Interact to solve our internal communication issues and consolidate our processes. It centralizes our documents into a single intranet site which makes information easy to find for our employees. The constant innovation, new features, and AI capabilities streamline our management. Review collected by and hosted on G2.com. Show More Response from Greg Stortz of Interact [Editedit](https://www.g2.com/survey_responses/interact-review-13147263/official_response/edit) Chelsea, thank you for this, especially the note about our AI approach. Getting that balance right, useful but genuinely secure, is something we spend a lot of time on internally, so it's good to hear it's landing the way we intend it to. Glad the setup process and enablement materials made the transition smooth too, that's very much the account manager and content strategist team doing what they do best. The legacy tools point is fair, and I don't want to wave it away. It's true that some parts of the platform have gotten more investment recently than others, that's the nature of prioritizing what's newest and most in-demand, but it doesn't mean the older tools are being ignored. If you're open to it, share more detail with your Customer Success Manager and they can pass along more specifics to our team internally. Really appreciate an admin's-eye view like this, it's the most useful kind of feedback we get. Validated ReviewerSource: Seller invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") IO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 3/20/2026 "Highly Extensible: Custom Widgets with ADK and iFrame Integrations" 4/5 What do you like best about Interact? It's extensible. I can write my own widgets with the ADK and iFrame into external server-side scripts for data-driven applications. Review collected by and hosted on G2.com. What do you dislike about Interact? The user interface (for admins/power users) needs some work. Add widgets/snippets/templates and over time you'll be scrolling through a list a mile long to find the one you want. Being able to put them in folders would save a ton of wasted time. There are also some weird rules that make no sense. ADK widgets have a minimum height that's way bigger than any other widget, so I then need to go and add a massive negative bottom margin in CSS. There's no reason for this. I can control padding in pages but not emails...why? Compiled emails use block level CSS but if I put it in myself the compiler strips it out...why? None of these are huge, but someone needs to work with people who actually use the product and iron out these UX issues. Try a poll of users and see who wants more new features compared to who wants daily frustrations fixed... Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? It's solving the problem of needing an intranet, which is benefitting me, because my job is managing the intranet. Seriously, it's flexibility is helping us to make the intranet more engaging. Review collected by and hosted on G2.com. Show More Response from Greg Stortz of Interact [Editedit](https://www.g2.com/survey_responses/interact-review-12515398/official_response/edit) Appreciate the level of detail here, this is the kind of feedback that's actually useful to us. Good to hear the ADK and iFrame extensibility is doing what it's supposed to for data-driven, server-side use cases. That's exactly the kind of flexibility we want power users building on. On the admin side UX, we passed that along to the product team along with the specific CSS inconsistencies you flagged (the ADK widget min-height/margin issue, and padding working in pages but stripped in emails). I don't have an update to share on where those stand yet, so rather than guess, I'll check in and make sure someone follows up with you directly on status. If you want to go deeper on any of the CSS specifics in the meantime, happy to connect you with someone hands-on with the ADK. Current UserValidated ReviewerSource: G2 invite on behalf of seller KB Kathryn B. Deputy Intranet Manager Enterprise (\> 1000 emp.) 5/1/2026 "Easy to Use, Great Support, and Author-Friendly Content Creation" 4/5 What do you like best about Interact? Easy to use functions, great customer support and easy for our authors to create their own content Review collected by and hosted on G2.com. What do you dislike about Interact? Lots of new features with not as much of a focus on quality of life, but that does appear to be changing Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? Good communication tool, gave us a space to house our procedures, great for providing people with HR content Review collected by and hosted on G2.com. Show More Response from Greg Stortz of Interact [Editedit](https://www.g2.com/survey_responses/interact-review-12714298/official_response/edit) Kathryn, thank you for this, especially the detail about your authors finding it easy to create their own content. That's exactly the balance we aim for: giving admins the structure they need without making every page update a bottleneck for the people actually writing it. Glad to hear the support team has been solid too, and that Interact's found a real home as your go-to for procedures and HR content. That's a genuinely useful role for an intranet to play. On the quality-of-life point, that's fair, and it's something we've been more deliberate about. Every release now includes quality-of-life improvements alongside new features, and we push those out roughly twice a month. A lot of that comes directly from listening across our Community, Technical Support, and Customer Success teams, so feedback like yours is genuinely part of how that list gets built. Thanks again for taking the time to write this up. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Loren W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loren W.") LW Loren W. 12/29/2025 "Efficient Document Management, Needs Better Navigation" 4/5 What do you like best about Interact? I like that Interact can be a single source of truth for our team members both in the field, in our corporate offices, and around the world if needed. It helps us work confidently and consistently within a large organization, as there is no need to guess if the information is outdated or not approved. I find Interact very user-friendly; I was able to mostly self-onboard within the first three months. It's also great for its document library feature, allowing team members to find information in one place that remains accurate. Review collected by and hosted on G2.com. What do you dislike about Interact? I would really like to be able to trace where a person was going on Interact by their username/ID - this would greatly help in being able to identify bottlenecks and overall navigation issues that are reported. Enhancing discoverability (navigation), strengthening feedback loops so we are more prone to receive feedback from users, and overall education and awareness - if we could get some more information on quick tips, short trainings, or even embedded guidance when building in block editor and within homepages I think that would be valuable for all creators. Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? Interact helps our team find accurate information in one place, serving as a single source of truth. It allows us to work confidently and consistently without outdated or unapproved information hassles. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LH Luke H. Digital Communications Manager Enterprise (\> 1000 emp.) 10/14/2025 "Easy Platform with Helpful Support and Smooth Active Directory Integration" 4/5 What do you like best about Interact? The platform is fairly simple to amend once you get your head around the odd terminology and their even odder insistence on using "Categories", the general platform is easy enough to use. Having a CSM is handy and being able to contact them for updates, amends and more information is also very useful. Its ability to synchronise with our Active Directory has been a great as it made it very easy to get users added and we're seeing a lot of staff use it regularly. Review collected by and hosted on G2.com. What do you dislike about Interact? The limitations on design and the odd use of "Categories" to structure pages on the platform means a lot of sites end up looking very similar unless you work hard with Interact to make it look different and you find people struggling to pick up how categories work. Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? It allows us to have one place where we can house all of our news and information for staff at work. It means we don't need to send out all-staff emails all the time and it allows our own staff to communicate themselves too. As well as this, it offers up great collaboration opportunities with forums and the ability to comment on news stories. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller BO Barb O. Director of Marketing Mid-Market (51-1000 emp.) 1/29/2026 "Easy to Use, Great Support, and a Mobile App That Reaches Everyone" 4/5 What do you like best about Interact? Easy to use platform, great customer support and it meets the needs of reaching all our employees with the mobile app. Review collected by and hosted on G2.com. What do you dislike about Interact? Some of the additional functionality isn't always affordable. Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? Providing a communication platform for all employees to access 24/7. We have a high percentage of employees who work in production and do not have a company computer or email. So accessing from their mobile phones or personal devices is very important. Being able to house important information, such as benefits info, centrally for on-demand access is important and increases employee satisfaction. Review collected by and hosted on G2.com. Show More Response from Greg Stortz of Interact [Editedit](https://www.g2.com/survey_responses/interact-review-12275391/official_response/edit) Barb, thank you for this. The mobile piece you mentioned is exactly the problem we think about most, so much intranet software is built assuming everyone sits at a desk with a company email, and that just isn't reality for a lot of workforces. Hearing that it's actually closing that gap for your production employees, especially for something as important as benefits info, is great to hear. On affordability of additional functionality, that's honest feedback and I won't pretend pricing conversations are always simple. I'd rather not get into specifics here, but if there's a particular feature or tier that felt out of reach, it's worth a conversation with your Customer Success Manager, sometimes there's more flexibility or a better-fit package than what's visible up front. Thanks for taking the time to write this! Current UserValidated ReviewerSource: Organic KN Katie N. Director of Franchisee Communications Mid-Market (51-1000 emp.) 3/3/2026 "Constant Improvements, New Features, and Supportive Team Throughout" 4/5 What do you like best about Interact? Constantly improving the product and adding new features and very supportive during buildout, launch and ongoing operations. It's an intuitive platform to use as an administrator. Review collected by and hosted on G2.com. What do you dislike about Interact? Some key features require additional cost. When factoring this into overall pricing, it can add up quickly. Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? They consistently add new features, keeping the platform cutting edge and ensuring myself, as the administrator, is not required to add on third-party paid platforms to reach the best user experience. Review collected by and hosted on G2.com. Show More Response from Greg Stortz of Interact [Editedit](https://www.g2.com/survey_responses/interact-review-12432068/official_response/edit) Katie, glad the support's held up across the whole lifecycle, buildout, launch, and now ongoing, since that's often where things start to slip for other platforms once the initial excitement wears off. Good to hear the admin side has stayed intuitive too, that matters more the longer you're in there day to day. On the add-on costs, that's fair, and worth taking seriously rather than brushing off. Your Customer Success Manager is the right person to walk through what's included in your current setup versus what's been added on, just to make sure you're getting the most value out of everything the platform offers before deciding what else makes sense to add. Appreciate you calling out the "not needing third-party paid platforms" piece too, that's exactly the kind of tradeoff we want customers to feel good about. Thanks for the thoughtful review, Katie. Current UserValidated ReviewerSource: G2 invite on behalf of seller LM Lee M. 12/31/2025 "Critical for Remote Work, Needs Ticketing Improvements" 3.5/5 What do you like best about Interact? Interact provides a comprehensive internal communications platform which is critical for our daily operations as a mostly remote workforce. It gives us a place where employees can turn to for current and reliable information, which is crucial. I appreciate the calendar functionality that helps keep us all connected in a digital environment. I also like that Interact is integrated with MS Teams and Office SharePoint. Review collected by and hosted on G2.com. What do you dislike about Interact? I've never had an easy time with the ticketing system. I find that I often have to provide a lot of information as well as creative solutions. Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? Interact provides a comprehensive internal communications platform, critical for our mostly remote workforce. It ensures reliable information access and its calendar functionality helps keep us connected in a digital environment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jamie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie S.") JS Jamie S. 10/16/2025 "Highly Customizable, Streamlines Communication and Workflows" 4/5 What do you like best about Interact? I really appreciate Interact's extensive customizability, allowing us to manage HTML, CSS, and JavaScript or use widgets and features in the Block Editor without technical skills. The integration with Google Drive and Slack is seamless, creating a central hub for employee updates. The support during setup, including migrating thousands of articles, was excellent, making the transition smooth. The automated workflows and forms streamlined our HR processes, saving significant time and reducing manual tasks. Review collected by and hosted on G2.com. What do you dislike about Interact? I am slightly disappointed with how Interact handles feature requests. There are several simple feature requests that have been pending for a long time in the Interact community. These are low-hanging fruit that could be easily and quickly implemented, yet they remain unaddressed. Review collected by and hosted on G2.com. What problems is Interact solving and how is that benefiting you? I use Interact to automate workflows, improving our HR's approval process and for centralizing communications, which eliminates duplicates and boosts efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 10 months ### Average Discount 20% [ View More Pricing Information ](https://www.g2.com/products/interact/pricing) Interact Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1fa09b82f43628903d351e32cb744530/simpplr.png "Product Avatar Image") Simpplr 4.6/5(376) [ Compare Now ](https://www.g2.com/compare/interact-vs-simpplr) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c2fa3daba7799afa6c3f516159440f53/workvivo.png "Product Avatar Image") Workvivo 4.8/5(2,684) [ Compare Now ](https://www.g2.com/compare/interact-vs-workvivo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f328f667aa3e84f298c8621e9764b023/thoughtfarmer.png "Product Avatar Image") ThoughtFarmer 4.7/5(148) [ Compare Now ](https://www.g2.com/compare/interact-vs-thoughtfarmer) ##### ##### Interact Features Information Distribution News Feed Notifications Email Employee Engagement Employee Generated Content Confirmation Comments User Experience & Accessibility - Employee Communications Native Mobile Application Branded Experience Audience Management & Creation Content Distribution - Employee Communications Newsfeed [ View More Features ](https://www.g2.com/products/interact/features) ## Top-Rated Alternatives [ ![Simpplr](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simpplr") Simpplr 4.6/5(376) ](https://www.g2.com/products/simpplr/reviews) [ ![Workvivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Workvivo") Workvivo 4.8/5(2,684) ](https://www.g2.com/products/workvivo/reviews) [ ![Jive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jive") Jive 3.8/5(309) ](https://www.g2.com/products/jive/reviews) [ View All Alternatives ](https://www.g2.com/products/interact/competitors/alternatives) ##### Categories on G2 [Digital Signage](https://www.g2.com/categories/digital-signage)[Employee Intranet](https://www.g2.com/categories/employee-intranet)[Employee Communications](https://www.g2.com/categories/employee-communications) [Digital Signage](https://www.g2.com/categories/digital-signage)[Employee Intranet](https://www.g2.com/categories/employee-intranet)[Employee Communications](https://www.g2.com/categories/employee-communications)[Enterprise Social Networking (ESN)](https://www.g2.com/categories/enterprise-social-networking-esn)[Employee Advocacy](https://www.g2.com/categories/employee-advocacy)[Idea Management](https://www.g2.com/categories/idea-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best SEO tools for my small online business](https://www.g2.com/discussions/seo-tools-best-seo-tools-for-my-small-online-business)[Intranet software that integrates with office 365](https://www.g2.com/discussions/intranet-software-that-integrates-with-office-365)[What MEP software platforms are most trusted by construction and engineering teams based on user reviews?](https://www.g2.com/discussions/what-mep-software-platforms-are-most-trusted-by-construction-and-engineering-teams-based-on-user-reviews) [Best customer service software for my tech company](https://www.g2.com/discussions/what-s-the-best-customer-service-software-for-my-tech-company)[How do enterprise teams use technology review platforms to research and compare software solutions before committing to a purchase decision?](https://www.g2.com/discussions/how-do-enterprise-teams-use-technology-review-platforms-to-research-and-compare-software-solutions-before-committing-to-a-purchase-decision)[Pros and Cons Details](https://www.g2.com/products/interact/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)