Jive used to be great before they were purchased by Aurea. We never had any issues and support was great for any questions about configuration!
Since the acquisition we have had nothing but problems all around. Here's a few:
-We're hosted through Jive and for the past 8 months we've experienced multiple day outages where our employees can't login to Jive. This is critical when we have data on here that our employees rely on.
-We've had all sorts of broken interface issues that go without being fixed for days or even more than a week.
-The new system where you enter a ticket for support takes much longer.
-There's a disconnect between our account rep and any sort of support. For the constant issues we're having we're basically told "It is what it is..."
-Their maintenance times are terrible. "We're doing planned maintenance at 3 PM (CST) on a Friday afternoon". Why a large company would have a planned downtime during core USA business hours is beyond me. One of these planned down times during business hours also ended up going two days past the time they originally noted. Review collected by and hosted on G2.com.