--- title: Interact Reviews meta_title: 'Interact Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 71 reviews by the users' company size, role or industry to find out how Interact works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 71 scale: '5' date_modified: '2026-08-10' parent_category: name: Team Collaboration url: https://www.g2.com/categories/team-collaboration --- # Interact Reviews **Vendor:** Interact **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.5/5.0 **Total Reviews:** 71 ## About Interact Interact is the AI-native employee experience platform trusted by more than 1,500 enterprise organizations and over 4 million users worldwide. Built on 15+ years of intranet expertise, Interact unifies your intranet, internal communications and HR tools in one employee experience platform, giving every employee the right information for their role, whether they work at a desk, in the field or on the frontline. For internal communications teams, Interact ​delivers messaging that really works. Plan campaigns in an editorial calendar, then publish once and deliver everywhere: intranet, email, mobile app, Microsoft Teams, Slack, SMS and digital signage. Auto-translation into 100+ languages reaches global, multilingual and deskless workforces, and analytics go beyond page views to prove reach, engagement and business impact. For HR and People teams, Interact unlock the self-service that empowers high performance. Automate onboarding with pre-start homepages and checklists, drive policy compliance with mandatory reads and acknowledgment dashboards, and surface benefits, handbooks and answers through AI-powered search: customers have taken open-enrollment completion from 79% to 100% and cut HR enquiries by 35% in ten weeks. For finance and executive leadership, Interact consolidates fragmented, overlapping tools into a single platform and provides a measurable return. Model productivity gains, faster onboarding and improved retention across both desk-based and frontline workers, and connect employee engagement directly to business outcomes, so budget owners can see the value. Interact is enterprise-ready by design: ISO 27001 and SOC 2 Type II certified, GDPR compliant, with AES-256 encryption, SAML single sign-on, granular permissions, approval workflows and data residency across the US, EU, Canada and Australia. Interact integrates with 100+ enterprise tools, including Microsoft 365, SharePoint, Teams, Google Workspace, Workday, UKG, ServiceNow, Zendesk and Slack, with an open API for custom workflows. Interact is AI-native, not a bolted-on AI extension, with integrated AI accelerating content creation, personalizing delivery by role and location, answering employee questions with cited sources, detecting and surfacing recognition, tracking sentiment and translating in real time. Agent Builder lets teams create custom automations without developers. Trusted by global enterprises including Levi Strauss & Co., Domino's, New York Life, Piedmont Healthcare and Teva, Interact turns everyday moments, from onboarding to recognition, into connected experiences that drive retention and performance. Stop tolerating irrelevant content, broken search and disconnected apps. Give every employee one place that works. ## Interact Pros & Cons **What users like:** - Users value the **ease of use** of Interact, enhancing navigation and content creation effortlessly. (16 reviews) - Users value the **great customer support** provided by Interact, enhancing their overall communication experience. (12 reviews) - Users value the **user-friendly interface** of Interact, enhancing navigation and making setup and usage seamless. (10 reviews) - Users value the **easy setup process** of Interact, appreciating its user-friendly design for seamless navigation. (7 reviews) - Users value the **effective communication platform** of Interact, enhancing information sharing and team alignment in a digital workspace. (6 reviews) - Easy Setup (6 reviews) - Users appreciate the **user-friendly features** of Interact, enhancing communication and efficiency for remote workforces. (6 reviews) - Users value the **user-friendly interface** of Interact, enhancing efficiency and promoting smooth collaboration among colleagues. (6 reviews) - Centralization (5 reviews) - Employee Engagement (5 reviews) **What users dislike:** - Users express frustration over the **lack of features** , noting unfulfilled requests and cumbersome processes in Interact. (5 reviews) - Users express disappointment with the **missing features** in Interact, highlighting outdated designs and unaddressed requests. (5 reviews) - Users find **navigation difficult** , noting that essential features and settings are often hidden and hard to access. (4 reviews) - Users find **layout issues** challenging, particularly with text wrapping around images and hidden configuration options. (4 reviews) - Users find **organizational challenges** with Interact, citing cumbersome permissioning and hard-to-locate configuration options as major issues. (4 reviews) - Poor Design (4 reviews) - Difficult Navigation (3 reviews) - Difficult Settings (3 reviews) - Users face a **lack of customization** in Interact, leading to a uniform appearance and restricted design options. (3 reviews) - Learning Curve (3 reviews) ## Interact Reviews ### 1. Overall robust resource for central source of information, but clunky basic communication tools **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Interact?** Great customer service. The monthly calls with the customer success manager—and having someone I can email in general—have been really beneficial for asking questions and learning how to use the tool in the best way for our specific needs. I also appreciate the transparency in their roadmap when it comes to upcoming features. Overall, it’s able to hold a robust amount of information and the feed feature has been very beneficial for increasing employee engagement. **What do you dislike about Interact?** A lot of their basic communication tools are clunky. 1. Block editor pages have content blocks that always populate at the bottom of the page so you have to scroll up and down to move content. 2. You can't send emails with multimedia 3. You can't customize email notifications 4. Calendar invites can only be sent to limited audiences. 5. The analytics are unable to do year over year comparisons as you can only get data from the last 12 months. 6. If someone is tagged on a page, they are notified every time an edit/update is made. 7. If you send a notification to multiple communities with overlapping members, those members will get several of the same notification. 8. Forums default to the oldest post at the top (not the newest) and you can't change that default 9. If you receive an award, the email notification sends you the person's profile who gave it to you. It doesn't send you to the reward. 10. "Best Bets" don't work if the page has more than 176 attachments 11. Graphs developed in the Pulse Survey data can only have a certain number of categories so you can't view all your data on one graph at one time. You have to create multiple graphs. 12. Teams integration - you can only view the chat from Interact. You can't like, comment, reply or anything so you still have to open your teams to communicate. 13. If someone submits a form with an attachment, the email notification doesn't have the attachment. You have to go into the forms manager and get it. **What problems is Interact solving and how is that benefiting you?** Interact provides a central source of information for our company’s technical work-related content, and it also creates a space where our company culture can stay connected across more than a dozen offices nationwide. **Official Response from Greg Stortz:** > Thanks for this, genuinely. Thirteen specific, well-documented issues take real effort to write up, and it turns out a handful of these are actually already possible, just not obvious. On the block editor, clicking a block will send it to the bottom, but if you drag it from the drawer instead, you can drop it exactly where you want it on the page, worth trying next time. Email also supports images and video (video behavior can vary a bit by client), calendar invites can go out to anyone in your org, and forums let you switch the default sort order (latest, oldest, by responses, or by likes) instead of sticking with oldest-first. Email notifications can be customized too, your CSM can walk you through that setup. On the real gaps: the tag notification firing on every single edit shouldn't be happening and we're actively looking into it, and duplicate notifications across overlapping communities is good feedback we've noted. The award notification not linking directly to the reward itself is fair, we see that one. Forms holding attachments in the forms manager rather than the email itself is a deliberate choice to keep inboxes clean, but point taken that it's an extra step. For analytics, the home dashboard defaults to a rolling year, but other reports let you look back further. Pulse survey graphs down to a real tradeoff between showing more data and keeping it readable, something we're continuing to work through. The 176-attachment threshold is worth a proper look with your CSM, and I've made sure they have your full list. Really appreciate the thoroughness here. ### 2. Powerful and Stable, But Not a Complete Product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Interact?** The onboarding process was terrific - very thorough and comprehensive. Made us think through some things we otherwise may not have. The training was virtual, but quite helpful. The product is generally user-friendly and enjoyable to navigate. Support is responsive and pleasant, even when unhelpful (see "dislike" section). Changes to layout of homepages is easy - could be done by someone with no HTML experience. The people are very nice. **What do you dislike about Interact?** The calendar function is terrible: there is no support for recurring events and sometimes, events disappear. Once when daylight saving time hit, every event was off by one hour. I found out later there was "a script that could be run to correct this," but had already taken the time to manually update each event. Support is responsive and as helpful as they can be, but a bit too often, the answer is, "I'm sorry but that isn't possible." Daily email digest function is VERY limited and lacks customization options. No ability to set pages to *not* expire (other than setting the expire date to the year 2099). There is a customer portal/site where customers can submit ideas and suggest features. Some very popular suggestions have been acknowledged, but remain unimplemented 4-5 years later. Customization of stylesheet and **Recommendations to others considering Interact:** Be sure to evaluate all your options... **What problems is Interact solving and how is that benefiting you?** Employee Communication. After a lot of work customizing and hacking together, the resulting site looks much nicer than our previous intranet. - [View Interact pricing details and edition comparison](https://www.g2.com/products/interact/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+19%3A23%3A28+-0500&secure%5Bsession_id%5D=8fad0e6f-8452-4d14-a9e7-f7d0eb29e040&secure%5Btoken%5D=b2e3104b703eb5f888dabf3f858b32505194403d33f7896ea469d1035de67901&format=llm_user) ## Interact Integrations - [Box](https://www.g2.com/products/box/reviews) - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Education Copilot](https://www.g2.com/products/education-copilot/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Glean.ai](https://www.g2.com/products/glean-ai/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - 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Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing - Mass Notifications - Alerts/Notifications **Platform Basics** - Remotely Content Management - Content Scheduling - Multi-User Access - Task Scheduling - Mobile Access - Inventory Management - Interactive Content - File Management - User Management - Policy Management - Compliance Management - Survey/Poll Management - Offline Access - Mobile Device Management - Remote Display Management - Playlist Management **Feedback** - Ranking - Commenting **Content Sharing** - Social sharing - Content scheduling - Content optimization - Content templates - AI Content Generation - Content Settings - Generative AI **Content & Community Features - Enterprise Social Networking (ESN)** - Gamification - Community Building - Knowledge Sharing - User Generated Content **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning - Personalization **Additional Functionality** - Collaboration Tools - Activity/News Feed - Employee Communities - Activity Dashboard - Task Management - Employee Portal - Reporting & Statistics - Surveys & Feedback - Multi-Language - Engagement Tracking - Third-Party Integrations - Active Directory Integration - Discussions/Forums - Wiki - Event Calendar - Calendar Management - Workflow Management - Single Sign On - File Management - AI Copilot - Customizable Branding - Org Chart Creation - Employee Database - Employee Profiles - Generative AI - Alerts/Notifications - Blogs - Policy Management - API - Access Controls/Permissions - Drag & Drop - Content Library - Knowledge Base Management - Private Network - Tagging - Real-Time Notifications - Customizable Templates - Chat/Messaging - Document Storage - Mobile Access - Employee Onboarding - Search/Filter - Content Management - Commenting/Notes - Customizable Forms - Document Management **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat - Mobile Access - Real-Time Chat - Live Chat **Platform Content** - Media Formats - Media Editor - WYSIWYG Editor - Visual Editor **Idea Sources** - External Idea Generation - Internal Idea Generation **Content Dashboard** - Company news - Coworker content - Brand content sharing **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Platform Interoperability** - Hardware **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Analytics** - Engagement tracking - KPI Tracking - Trends - Gamification - Employee Engagement **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management - Contact Management - Newsletter Management - Email Management - Calendar Management - Workflow Management - Meeting Management **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation - Newsletter Management - Content Management - Email Management - Visitor Management - Communication Management - Screensaver Management - Calendar Management - Document Management - Knowledge Management - Task Management - Campaign Management - Workflow Management - File Management **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Mobile** - Mobile Optimization **Platform Additional Functionality** - Screen Grouping - Asset Management Integration - Network Reporting - Configuration Management - User Session Management - Touch Screen - Social Media Integration **Integrations** - Gamification - Project Planning - Strategic Planning **Platform** - Integrations - Mobile - Adoption Insight - Auto-translation & multiple language management - Communication Management - Content Management - Badge Management - Survey/Poll Management **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing - File Sharing **Agentic AI - Enterprise Social Networking (ESN)** - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Additional Functionality** - Search/Filter - Event Calendar - Employee Database - Activity Dashboard - Tagging - Customizable Templates - Discussions/Forums - Document Storage - Drag & Drop - API - Role-Based Permissions - Real-Time Updates - Data Import/Export - Reporting & Statistics - Access Controls/Permissions - Commenting/Notes - AI Copilot - Customizable Branding - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Single Sign On - Engagement Tracking - Blogs - @mentions **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations - Social Media Integration **Agentic AI - Employee Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Signage** - Cross-system Integration - Third-Party Integrations **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Widgets - Preview Functionality - Generative AI - Drag & Drop - Audit Trail - Data Import/Export - Content Personalization - Access Controls/Permissions - Activity Dashboard - Multi-Language - Emergency Notification - Digital Menu Boards - Reporting & Statistics - API - XML/RSS - Predictive Analytics - Multi-Location - Data Synchronization - Audience Analytics - Multimedia Support - Media Library - Customizable Templates - EU AI ACT Compliance - Layout & Design - Customer Segmentation - Auto Update - Multi-Screen Support - AI Copilot - Alerts/Notifications - Data Security - Customizable Branding - Payment Processing - Secure Login - Geolocation - Two-Factor Authentication - IT Asset Tracking - Remote Update/Installation - Location Tracking - Custom Development - Wireless Internet Access Control - Onsite Printing - Customizable Reports - Remote Access/Control - Surveys & Feedback - Order Fulfillment - Mobile Alerts - Secure Browsing - Real-Time Notifications - Video Streaming - Virtual Keyboard - Usage Tracking/Analytics - Filtering - Monitoring - Alerts/Escalation - ADA Compliance - Customizable User Interface - Digital Signage - Digital Signature **Additional Functionality** - Tagging - Projections - Approval Workflow - Document Management - Customizable Branding - Ideation - Status Tracking - Activity Dashboard - Data Security - Workflow Management - Project Tracking - Ratings/Reviews - Customizable Templates - Real-Time Analytics - Communication Management - AI Copilot - Task Progress Tracking - Activity Tracking - Whiteboard - Real-Time Notifications - Document Storage - Task Management - Trend Analysis - Content Management - Reporting & Statistics - Surveys & Feedback - Crowdsourcing - Innovation Management - Feedback Management - Activity/News Feed - Idea Collection - Real-Time Data - Mind Maps - Single Sign On - Real-Time Updates - Email Management - Collaboration Tools - Prioritization - Alerts/Notifications - API - Commenting/Notes - Data Visualization - Brainstorming - Drag & Drop - Search/Filter - Polls/Voting - Generative AI - Template Management - Archiving & Retention - Data Import/Export - Role-Based Permissions - Progress Tracking - Mobile Access - SSL Security - Idea Development - Engagement Tracking - Chat/Messaging - Configurable Workflow **Additional Functionality** - Reporting/Analytics - Mobile Access - Employee Database - Dashboard - Single Sign On - AI Copilot **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Event Calendar - Live Streaming - Digital Signage - Chat/Messaging - Employee Directory - Single Sign On - Audience Targeting - Customizable Branding - Employee Communities - Access Controls/Permissions - API - Audio/Video Messaging - Collaboration Tools - Surveys & Feedback - Reporting & Statistics - Quizzes - AI Copilot - Scheduled Messaging - Read Receipts - Multi-Channel Communication - Secure Data Storage - Space Reservation - Customizable Templates - Compliance Tracking - Employee Engagement - Real-Time Updates - Generative AI - Employee Onboarding - Activity Dashboard - Customizable Forms - Search/Filter - Employee Database - Tagging - Discussions/Forums - Document Storage - Drag & Drop - Role-Based Permissions - Data Import/Export - Commenting/Notes - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Engagement Tracking - Blogs - @mentions ## Top Interact Alternatives - [Simpplr](https://www.g2.com/products/simpplr/reviews) - 4.6/5.0 (368 reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 4.8/5.0 (2,617 reviews) - [Jive](https://www.g2.com/products/jive/reviews) - 3.8/5.0 (292 reviews)