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Interact Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Interact Media

Interact Demo - Intranet Homepage
Revolutionize how your business communicates with a secure and accessible digital home for your organization.
Interact Demo - Homepages
Homepages
Interact Demo - Analytics
Analytics
Interact Demo - Forums
Forums
Interact Demo - People Directory
People Directory
Interact Demo - Broadcasts
Broadcasts
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Interact Reviews (50)

Reviews

Interact Reviews (50)

4.5
51 reviews

Pros & Cons

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Thomas S.
TS
Human Resources Director
Mid-Market (51-1000 emp.)
"Overall a great product"
What do you like best about Interact?

The functionality - there is a lot of different options to connect with your employees and it has been built by people who actually know what people want and need from an Intranet Review collected by and hosted on G2.com.

What do you dislike about Interact?

It is not very intuitive. The training is a slog and you forget things quick because there are lots of options. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
"The staff at Interact are amazingly supportive and their solution is intuitive and user-friendly."
What do you like best about Interact?

Can be easily maintained by non-technical staff. Review collected by and hosted on G2.com.

What do you dislike about Interact?

Would be good to have a few additional functional components ie. accordions. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Enterprise (> 1000 emp.)
"Awesome intranet product!"
What do you like best about Interact?

Interact have build a great intranet application, packed full of great features! The search is by far better than any other I have experienced. Review collected by and hosted on G2.com.

What do you dislike about Interact?

Sometimes it can take a while to get new developments, recommend on their Community, into the product. Although that's nothing to worry about really! Review collected by and hosted on G2.com.

Beth C.
BC
Intranet & Digital Marketing Strategist
Public Relations and Communications
Enterprise (> 1000 emp.)
"People-focused and fun to work with!"
What do you like best about Interact?

It's the people behind Interact that make is such a great product. As with all technology, you will experience hiccups. But the staff at Interact want to hear about those hiccups and find the best solution, quickly. They always go out of their way to help us accomplish whatever we need to/want to accomplish and they are fun to work with! I truly love working on both my company's intranet (powered by Interact) and working with other Interact teams and customers, because they're so helpful and full of great ideas! Review collected by and hosted on G2.com.

What do you dislike about Interact?

Our only issue has always been the the software itself is so robust, that there are small functionality issues that seem to fall through the cracks. However, any time we have encountered these issues, the Interact staff have been immensely helpful in getting us back on track. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Powerful and Stable, But Not a Complete Product"
What do you like best about Interact?

The onboarding process was terrific - very thorough and comprehensive. Made us think through some things we otherwise may not have. The training was virtual, but quite helpful. The product is generally user-friendly and enjoyable to navigate. Support is responsive and pleasant, even when unhelpful (see "dislike" section). Changes to layout of homepages is easy - could be done by someone with no HTML experience. The people are very nice. Review collected by and hosted on G2.com.

What do you dislike about Interact?

The calendar function is terrible: there is no support for recurring events and sometimes, events disappear. Once when daylight saving time hit, every event was off by one hour. I found out later there was "a script that could be run to correct this," but had already taken the time to manually update each event.

Support is responsive and as helpful as they can be, but a bit too often, the answer is, "I'm sorry but that isn't possible."

Daily email digest function is VERY limited and lacks customization options.

No ability to set pages to *not* expire (other than setting the expire date to the year 2099).

There is a customer portal/site where customers can submit ideas and suggest features. Some very popular suggestions have been acknowledged, but remain unimplemented 4-5 years later.

Customization of stylesheet and Review collected by and hosted on G2.com.

MN
Communications Executive
Mid-Market (51-1000 emp.)
"Quick and Easy to use"
What do you like best about Interact?

I enjoy that I can quickly upload content with ease, this being especially helpful for quick news updates that I need to push out on the platform. This also helps with making amendments to company policy documents hosted on our site.

The improvement to the social aspect of our company has been noticed after the implementation of the Intranet. People can put names to faces far easier, and our network team can start to recognise the support staff at our head office after their posting of necessary info. Review collected by and hosted on G2.com.

What do you dislike about Interact?

There is somewhat of a lack of support for CSS widgets, but we have been able to do just fine with Rich HTML Text.

There has been some problems with the scaling of images in the more GUI-friendly areas of the site. This has for the most part not been an issue, but from an visual point of view it is something I'd like to fix Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"Ease of Use, Great Features & Great Support!"
What do you like best about Interact?

The ease of use for non-technical people is a great benefit of the system and administrating it is pretty quick and easy, allowing time to be more creative in other areas. It has some wonderful features like the Room & Resource Bookings, Form Approvals, Staff Directory, Teams and Timeline and love the additional quizzes and sports challenges for staff. There is a lot of features for a reasonable cost. The Community pages are great and the Support goes above and beyond. Review collected by and hosted on G2.com.

What do you dislike about Interact?

Some features take a long time to be enhanced/improved which can get frustrating, but I understand that sometimes priorities lie elsewhere. More design flexibility of system and digest in administrator hands would be of huge benefit to adoption too. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Enterprise (> 1000 emp.)
"The best system for our needs"
What do you like best about Interact?

What drew us to Interact was that out of the box the UI is modern and provides the pre-built functionality that most intranets rely on. Our 1k employee org was able to rapidly migrate from another platform with almost no vendor training because the system is extremely intuitive and easy to setup. Has a vibrant customer community which helps each other with q/a and product enhancement suggestions. Frequent upgrades bring new features and bug fixes in reliable intervals. Ease of administration with single click upgrades whether you are an on-premise or SaaS customer. Review collected by and hosted on G2.com.

What do you dislike about Interact?

When we first became a customer their support was only provided out of the UK which was a drawback, but in recent years they've added US based support teams which provide us the support hours that we need. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Mid-Market (51-1000 emp.)
"Let's interact with Interact"
What do you like best about Interact?

Has all social collaboration features in one place.

It is easy to set up Interact and start using from anywhere there is internet connection.

Interact has great mobility support. Review collected by and hosted on G2.com.

What do you dislike about Interact?

I dislike the fact that Interact lacks strong A/V/W conferencing features. Review collected by and hosted on G2.com.

William G.
WG
Supervisor
Outsourcing/Offshoring
Enterprise (> 1000 emp.)
"Comprehensive intranet platform "
What do you like best about Interact?

Interact regularly updates their product so that we have the newest versions. Review collected by and hosted on G2.com.

What do you dislike about Interact?

Bugs in new releases can take a while to get fixed. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

13 months

Perceived Cost

$$$$$
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