Interact offers an easy-to-use, plug-and-play omnichannel platform that is so much more than just an intranet solution. With features that integrate desktop and mobile experiences, email newsletters and digital signage, and the ability to target communications to our unique audiences, it is the single most important platform for our employee communications. What I like best about the platform is its flexibility and AI-forward product development combined with a strong partnership approach. It gives us the tools to design an intranet experience that truly reflects our organization's needs, especially around personalization, mobile access and scalable governance, while also providing responsive support and guidance as we evolve our digital workplace strategy. The Interact team functions as a true partner, listening to our goals and helping us think strategically about how the intranet can drive engagement and efficiency over time. They are fully engaged and genuinely invested in helping us get the most value out of the platform. Review collected by and hosted on G2.com.
The flexibility of Interact's platform can sometimes come with added complexity. Certain features and configurations require more upfront planning, training and hands‑on support, which can slow momentum, especially for teams that are newer to intranet governance or content management or organizations with complex team structures. Continued simplification and clearer enablement for non‑technical users would be helpful. Implementation depends on tight coordination across strategy, design, training and technical workstreams, which can be challenging to manage alongside internal priorities. Review collected by and hosted on G2.com.
Kelli, thank you for this, especially for laying out the healthcare context so clearly. Getting critical information to clinicians and deskless staff quickly is a genuinely hard problem, and hearing that Interact is helping close that gap across a workforce as large and dispersed as Piedmont's is exactly the kind of outcome we build toward. The fact that you're using the platform's full range, personalization, audience targeting, role-based access, mobile, digital signage, alongside the Office 365 integration, tells us the flexibility is landing the way we intend it to.
On the complexity point, that's a fair trade-off to name, and honestly a deliberate one. We'd rather not force every organization into one cookie-cutter way of doing things, since your team's needs and a 500-person company's needs aren't the same. That said, we've been working on making the onboarding experience more flexible too, giving newer or less technical teams the option to have more done for them upfront, while still leaving room for teams who want to build and innovate on their own terms. Simplifying enablement further for non-technical users is something we keep pushing on, and I'll flag your specific experience to the team.
Really appreciate you taking the time to write this, and glad the partnership feels like one.
