Interact Reviews & Product Details

I'm impressed with the level of customer support we receive, not just if and when things go wrong. Our customer success manager has given us some excellent advice and examples of how we can get the most out of the platform. The service desk is responsive and Interact are quick to flag any service issues.

On a technical level, the intranet has good integrations with some of our business applications (OneDrive, SharePoint), which helps it feel like a natural extension of the productivity tools we already use. The site looks great, is pretty simple to use, and is easy to look after as an administrator. Review collected by and hosted on G2.com.

Product development isn't straightforward - ideas raised via the client site won't always make it to development, and it sometimes feels as if relatively trivial functionality is introduced at the expense of improving longstanding pinch points. Some functionality feels slightly old fashioned, and improvements could be made to make the inbuilt analytics richer, especially as many organisations need to evidence staff engagement and impact of comms. Tools like the calendar are underpowered (users can't create recurring events) and don't match up with functionality available in other applications. Review collected by and hosted on G2.com.

We've had a ton of success leveraging Interact as the platform that brings our other tools together. Initially, we launched the intranet as a way to support the many changes taking place in our org. Using many of the HTML embed features, integrations, and permissioning - we've been able to share it as a single source of truth, even when pulling from other services like Smartsheet, Tableau, and our CMS.

If I had to pick a single feature I like best, it would definitely be the search functionality. It searches the entire site, many attachments, and even provides top results from within onedrive or sharepoint. It's made accessing the information we already have stored exceptionally better - and it's one of the more user friendly options we researched. Review collected by and hosted on G2.com.

Many of the reviews I read mentioned the back-end learning curve and I'd second that. It can take some time to really understand how to manage the system behind the scenes. The good part is that the front-end user experience is phenomenal and once you have your admin team up and running, it really is an easy tool overall. Review collected by and hosted on G2.com.

The software is simple and easy to use - you don't need to be a web expert to be able to build and manage content. There is flexibility in how to add and use the widgets so you can make the site and each content area your own. Whenever we've had issues the team are always on hand to quickly offer support. Review collected by and hosted on G2.com.

More in depth analytics to cover the life cycle of content would be useful Review collected by and hosted on G2.com.

Permission features, customization (but not too much), customer success team Review collected by and hosted on G2.com.

Restricting pages to a single Content Area is not intuitive, only three levels of intranet user is not nimble enough Review collected by and hosted on G2.com.

Ease of management, ease of use, ease of regular users publishing their own content. Review collected by and hosted on G2.com.

From an administrative perspective it is sometimes difficult to navigate to the settings you need to find. Review collected by and hosted on G2.com.

Interact offers a great intranet solution. It's engaging, detailed and very user friendly. Completely transformed our internal comms. Review collected by and hosted on G2.com.

The blogs feature needs to be improved to reflect the flexibility you have with pages Review collected by and hosted on G2.com.

I find Interact's intranet really easy to use, looks visually appealing and has a lot of flexibility on how we can make the most of the tools included Review collected by and hosted on G2.com.

I sometimes find the formatting frustrating in terms of creating newsletter articles that have words and pictures side by side. It can be done by creating a table in Microsoft Word and hiding the borders but it's not perfect Review collected by and hosted on G2.com.

Interact is an excellent platform with new features and improvements constantly being developed and implemented. Customer service is also excellent. Review collected by and hosted on G2.com.

There are niggles as there are with any platform, but the Interact Team is keen to rectify issues and develop the site. Review collected by and hosted on G2.com.

I like the social interaction features available with Interact

Building widgets and pages are also easy Review collected by and hosted on G2.com.

Reporting - it's a continuing frustration that we can't get the reports we need despite many meetings with the supplier - but we're still having to get data from various different sources, taking us half a day to create a report. This is why I've given the score a 7 otherwise it would be higher Review collected by and hosted on G2.com.

Ease of use and training. Good support from the team. Review collected by and hosted on G2.com.

The community is hard to use and user comments/feedback is often ignored - there's a lot of unresolved questions dating back quite a long time. Review collected by and hosted on G2.com.