# Interact Reviews **Vendor:** Interact **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.5/5.0 **Total Reviews:** 65 ## About Interact Interact is an all-in-one employee experience platform for People, Comms, and IT to enhance every aspect of the employee journey. Our platform equips enterprise organizations with tools to provide clear communication, efficient self-service, access to essential workplace applications, knowledge sharing, employee recognition, clarity around org-wide goals, and community building. Interact’s employee experience solutions creates meaningful, connected experiences for employees starting on day one. Stop tolerating irrelevant content, broken searches, and endless frustration. Our cloud-based, intranet empowers organizations to deliver personalized news, amplify culture, and foster engagement no matter where people work. From onboarding to recognition, turn everyday moments into impactful employee experiences that drive retention and performance. Integrated AI accelerates content creation, personalizes delivery, answers employees' questions, and breaks down barriers with real-time translation into over 150 languages. Internal communicators don’t need another app disconnected from their intranet. The mobile intranet app and digital signage make it easy to reach every employee whether they are at a desk, in the field, or on the frontline. Extend the reach of company news, policy updates, and more across all locations, without the redundant work of managing multiple tools. End the copy/paste into different systems, wrestling with clunky HTML editors, or recreating employee email lists. Create, send, and measure internal emails from one integrated employee newsletter software. Don’t let morale suffer due to employees' achievements going unnoticed. Make recognition visible and accessible with rewards and recognition software that fosters a culture of appreciation. Stop guessing what employees are really thinking. Interact’s employee survey tools make it easy to create anonymous surveys that auto summarize sentiment for actional insights. Headquarters doesn’t always know the best ways to reduce waste, streamline costs, and improve efficiency, but frontline employees do. Make sure recommendations are heard, acted on, and tied directly to measurable ROI with employee ideas Ditch the disconnected tech stack by surfacing the tools, dashboards, and systems employees need from one place. With 100+ integrations, Interact serves as one centeral place where your employees find everything they need to do their best work and connect with one another. Over 1,000 organizations globally including Subway, Dominos, Teva Pharmaceuticals, and New York Life trust Interact’s employee experience software to inform, equip, and connect their greatest asset – their employees. ## Interact Pros & Cons **What users like:** - Users admire the **ease of use** with Interact, appreciating its user-friendly features and effortless navigation. (16 reviews) - Users find the **customer support** of Interact knowledgeable and helpful, enhancing their communication experience effectively. (12 reviews) - Users value the **ease of navigation** and user-friendliness of Interact, enhancing communication and collaboration. (10 reviews) - Users praise the **ease of setup** with Interact, appreciating its user-friendly interface and helpful support team. (7 reviews) - Users value the **effective communication** features of Interact, enhancing teamwork and information sharing in a remote environment. (6 reviews) - Easy Setup (6 reviews) - Users appreciate the **user-friendly features** of Interact, enhancing communication and efficiency for remote workforces. (6 reviews) - Users value the **user-friendly interface** of Interact, enhancing efficiency and promoting smooth collaboration among colleagues. (6 reviews) - Centralization (5 reviews) - Employee Engagement (5 reviews) **What users dislike:** - Users feel the **lack of features** in Interact limits functionality and leaves simple requests unaddressed. (5 reviews) - Users express disappointment with the **missing features** in Interact, including outdated designs and unaddressed feature requests. (5 reviews) - Users find **navigation difficult** due to hidden settings and confusing interfaces, complicating their overall experience with Interact. (4 reviews) - Users find **layout issues** challenging, particularly with text wrapping and navigating configuration settings effectively. (4 reviews) - Users find **organizational challenges** with Interact, citing cumbersome permissioning and hidden configuration options that hinder usability. (4 reviews) - Poor Design (4 reviews) - Difficult Navigation (3 reviews) - Difficult Settings (3 reviews) - Users face a **lack of customization** in Interact, leading to a uniform appearance and restricted design options. (3 reviews) - Learning Curve (3 reviews) ## Interact Reviews ### 1. A neat and ever-evolving intranet solution with a great support team **Rating:** 4.0/5.0 stars **Reviewed by:** Eleanor C. | Internal Communications Creative & Channel Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Interact?** The support team are super responsive, including our account manager; this makes it easier as an intranet manager to fix niggles quickly. Since we moved to the latest skin (a few years back now) we're privvy to all the products updates and releases. **What do you dislike about Interact?** The Block Editor is SO much better than when it first launched - and I can see constant releases and investment. But if I had to dislike something it would be the glitches for us as authors using certain blocks like bulleted lists (careful where you delete an extra line as the whole thing may disappear) and when placing hyperlinks. There's an ongoing issue where saving a draft doesn't close the editor so you have to crash out of it. A bit alarming for new authors in the company! **What problems is Interact solving and how is that benefiting you?** Interact gives us a place to share company news, provides a single sign-on portal for many of our business tools and hosts all our policies and guidance. ### 2. Flexible, Personalized Intranet Platform Backed by a True Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli N. | Director, Internal Communications, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Interact?** Interact offers an easy-to-use, plug-and-play omnichannel platform that is so much more than just an intranet solution. With features that integrate desktop and mobile experiences, email newsletters and digital signage, and the ability to target communications to our unique audiences, it is the single most important platform for our employee communications. What I like best about the platform is its flexibility and AI-forward product development combined with a strong partnership approach. It gives us the tools to design an intranet experience that truly reflects our organization's needs, especially around personalization, mobile access and scalable governance, while also providing responsive support and guidance as we evolve our digital workplace strategy. The Interact team functions as a true partner, listening to our goals and helping us think strategically about how the intranet can drive engagement and efficiency over time. They are fully engaged and genuinely invested in helping us get the most value out of the platform. **What do you dislike about Interact?** The flexibility of Interact's platform can sometimes come with added complexity. Certain features and configurations require more upfront planning, training and hands‑on support, which can slow momentum, especially for teams that are newer to intranet governance or content management or organizations with complex team structures. Continued simplification and clearer enablement for non‑technical users would be helpful. Implementation depends on tight coordination across strategy, design, training and technical workstreams, which can be challenging to manage alongside internal priorities. **What problems is Interact solving and how is that benefiting you?** Interact is helping us solve the challenge of fragmented internal communication and access to information across a large, diverse workforce. As a large, geographically dispersed healthcare organization, content, tools and updates were spread across multiple systems, making it difficult for employees, especially clinicians and deskless team members, to find what they need quickly. Interact provides a centralized, cloud‑based intranet that brings together news, resources, applications and communications in a single, secure platform, with both desktop and mobile access. By enabling personalization, audience targeting, and role‑based access, Interact allows Piedmont to deliver more relevant content to different user groups while maintaining strong governance and consistency, reducing noise, improving usability and helping ensure critical information reaches the right people at the right time. The platform also supports integrations with existing tools, such as Microsoft Office 365, reducing friction and helping employees move more seamlessly between systems they already rely on. Interact supports our long‑term growth and engagement goals by offering scalable features, including agentic AI search, generative AI content creation, mobile app deployment and omnichannel content publication. Additionally, Interact's advanced analytics provides better insight into content performance and user behavior, expanding reach to frontline staff who may require unique strategies to boost engagement. ### 3. Centralized, Flexible Hub for Organization-Wide Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Fenia A. | Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Interact?** Interact provides a centralized and structured platform for sharing information across the organization. It allows us to publish communications, resources, and updates in one place so employees can easily find what they need. The platform also offers flexibility in how content is organized and presented, which helps support different types of internal communications. **What do you dislike about Interact?** Some aspects of content management and page editing can feel less intuitive than expected, particularly when maintaining pages with multiple sections or expanding elements. This can make updates more time-consuming and sometimes harder to manage from an administrative perspective. Simplifying page maintenance and improving navigation within complex pages would help improve the overall user experience. **What problems is Interact solving and how is that benefiting you?** Interact helps solve the challenge of centralizing internal communications and resources in one accessible place. Instead of information being scattered across emails, shared drives, or multiple platforms, employees can find updates, policies, tools, and organizational information directly on the intranet. From a communications perspective, this allows us to share information in a more structured and consistent way, ensuring employees have access to the latest updates and resources when they need them. It also supports transparency and alignment across the organization by making key information visible and easy to access. ### 4. Exceptional Service and Innovative Features **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Interact?** I've been working with Interact for six plus years and it's been a tremendous partnership. I often say that Interact is one of the best partners we have. The platform offers a level of service that truly stands out, unlike any other partnerships we have. Interact's constant willingness to innovate is impressive. They always provide a helping hand, listening to their customers and rolling out products and features that improve the overall user experience. I like the AI capabilities, especially the search feature, where you don't have to dig into a document to find answers as it's right there front and center. It's largely about the end user experience, saving time and energy by providing exactly what is needed through the search bar, which has helped build a lot of trust within the platform. The transition to Interact was wonderful, taking about twelve weeks to build, and the process was seamless for us. Also, the initial setup was incredibly easy; the hardest part was content migration. **What do you dislike about Interact?** I think that the content management pieces is where we certainly need to have some continued improvement, and I know it's on the horizon. I also think that the analytics are so robust that sometimes it's difficult to find exactly what I'm looking for. **What problems is Interact solving and how is that benefiting you?** Interact solves the problem of reaching every employee, even those without email. It integrates with HRIS, allowing us to connect with the entire team. The search feature saves time by surfacing needed answers instantly, enhancing trust and easing content management. ### 5. Highly Extensible: Custom Widgets with ADK and iFrame Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Interact?** It's extensible. I can write my own widgets with the ADK and iFrame into external server-side scripts for data-driven applications. **What do you dislike about Interact?** The user interface (for admins/power users) needs some work. Add widgets/snippets/templates and over time you'll be scrolling through a list a mile long to find the one you want. Being able to put them in folders would save a ton of wasted time. There are also some weird rules that make no sense. ADK widgets have a minimum height that's way bigger than any other widget, so I then need to go and add a massive negative bottom margin in CSS. There's no reason for this. I can control padding in pages but not emails...why? Compiled emails use block level CSS but if I put it in myself the compiler strips it out...why? None of these are huge, but someone needs to work with people who actually use the product and iron out these UX issues. Try a poll of users and see who wants more new features compared to who wants daily frustrations fixed... **What problems is Interact solving and how is that benefiting you?** It's solving the problem of needing an intranet, which is benefitting me, because my job is managing the intranet. Seriously, it's flexibility is helping us to make the intranet more engaging. ### 6. Seamless Intranet and Email Integration with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adam T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Interact?** I love how Interact serves as our primary employee intranet and email platform, making it easy to house and disseminate important company news, information, and resources. The platform's environment is simple and manageable while offering a bevy of great features with numerous widgets and applications, providing a multi-faceted experience tailored to individual needs. I appreciate that Interact streamlines what used to happen across several platforms into a single technology, improving our performance of certain functions. I also enjoy the exceptional support from the team behind Interact; they have been positive and understanding from sales through to implementation and support, helping us bring our vision to life. The team provides strategic insight and operational support, ensuring we're maximizing the platform's potential. **What do you dislike about Interact?** There are little things I'd like to see improved, but nothing is a deal breaker. There are remnants of old versions of the platform in homepage management, the email tool could use some enhancement (fully acknowledging it's relatively new still), and there are annoyances in some of the default settings. When creating new navigation and site structure, the default settings for permissioning is very restrictive. If you forget to update these, your users will not actually be able to experience the platform as intended. Regarding email, there are issues with wrapping text around photos, not being able to adjust line spacing, no preset photo cropping parameters and a lack of poll/engagement functionality. Many of these are standard features in other email platforms, but again, this is a new area for Interact, and I expect enhancements in the future. **What problems is Interact solving and how is that benefiting you?** Using Interact has improved our ability to house and disseminate company news and engage team members. It streamlines processes into a single technology, enhancing functionality and providing strategic insight and support, making it a valuable switch from SharePoint and Staffbase. ### 7. Intuitive System with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter A. | Customer Communications Manager (Safety), Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Interact?** I've had a great experience with Interact. Martin Malone, the customer success manager, has been absolutely outstanding in terms of giving us the information we need and having the conversations we need to have to introduce changes and updates to improve the user experience. I find the system to be very intuitive, and I really like that support is on offer when we need help. **What do you dislike about Interact?** I've had a little trouble when raising tickets to get some changes made - but sometimes these things do take a bit of conversation in order to explain what needs to be done. **What problems is Interact solving and how is that benefiting you?** Interact helps us introduce changes and updates for a better user experience, with outstanding support from Martin Malone, our customer success manager. ### 8. Easy to Use, Great Support, and Author-Friendly Content Creation **Rating:** 4.0/5.0 stars **Reviewed by:** Kathryn B. | Deputy Intranet Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Interact?** Easy to use functions, great customer support and easy for our authors to create their own content **What do you dislike about Interact?** Lots of new features with not as much of a focus on quality of life, but that does appear to be changing **What problems is Interact solving and how is that benefiting you?** Good communication tool, gave us a space to house our procedures, great for providing people with HR content ### 9. Overall robust resource for central source of information, but clunky basic communication tools **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Interact?** Great customer service. The monthly calls with the customer success manager—and having someone I can email in general—have been really beneficial for asking questions and learning how to use the tool in the best way for our specific needs. I also appreciate the transparency in their roadmap when it comes to upcoming features. Overall, it’s able to hold a robust amount of information and the feed feature has been very beneficial for increasing employee engagement. **What do you dislike about Interact?** A lot of their basic communication tools are clunky. 1. Block editor pages have content blocks that always populate at the bottom of the page so you have to scroll up and down to move content. 2. You can't send emails with multimedia 3. You can't customize email notifications 4. Calendar invites can only be sent to limited audiences. 5. The analytics are unable to do year over year comparisons as you can only get data from the last 12 months. 6. If someone is tagged on a page, they are notified every time an edit/update is made. 7. If you send a notification to multiple communities with overlapping members, those members will get several of the same notification. 8. Forums default to the oldest post at the top (not the newest) and you can't change that default 9. If you receive an award, the email notification sends you the person's profile who gave it to you. It doesn't send you to the reward. 10. "Best Bets" don't work if the page has more than 176 attachments 11. Graphs developed in the Pulse Survey data can only have a certain number of categories so you can't view all your data on one graph at one time. You have to create multiple graphs. 12. Teams integration - you can only view the chat from Interact. You can't like, comment, reply or anything so you still have to open your teams to communicate. 13. If someone submits a form with an attachment, the email notification doesn't have the attachment. You have to go into the forms manager and get it. **What problems is Interact solving and how is that benefiting you?** Interact provides a central source of information for our company’s technical work-related content, and it also creates a space where our company culture can stay connected across more than a dozen offices nationwide. ### 10. Efficient Document Management, Needs Better Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Loren W. **Reviewed Date:** December 29, 2025 **What do you like best about Interact?** I like that Interact can be a single source of truth for our team members both in the field, in our corporate offices, and around the world if needed. It helps us work confidently and consistently within a large organization, as there is no need to guess if the information is outdated or not approved. I find Interact very user-friendly; I was able to mostly self-onboard within the first three months. It's also great for its document library feature, allowing team members to find information in one place that remains accurate. **What do you dislike about Interact?** I would really like to be able to trace where a person was going on Interact by their username/ID - this would greatly help in being able to identify bottlenecks and overall navigation issues that are reported. Enhancing discoverability (navigation), strengthening feedback loops so we are more prone to receive feedback from users, and overall education and awareness - if we could get some more information on quick tips, short trainings, or even embedded guidance when building in block editor and within homepages I think that would be valuable for all creators. **What problems is Interact solving and how is that benefiting you?** Interact helps our team find accurate information in one place, serving as a single source of truth. It allows us to work confidently and consistently without outdated or unapproved information hassles. - [View Interact pricing details and edition comparison](https://www.g2.com/products/interact/reviews/interact-review-11802763?section=pricing&secure%5Bexpires_at%5D=2026-05-21+14%3A33%3A32+-0500&secure%5Bsession_id%5D=22e9ab5a-c94d-405e-a8c4-2f5c550d627a&secure%5Btoken%5D=d28e84798c4d8d38836528d6266711696f613afe19dc069be42dba25200803f0&format=llm_user) ## Interact Integrations - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Education Copilot](https://www.g2.com/products/education-copilot/reviews) - [Glean.ai](https://www.g2.com/products/glean-ai/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) - 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Ranking - Commenting **Content Sharing** - Social sharing - Content scheduling - Content optimization - Content templates - AI Content Generation - Content Settings **Content & Community Features - Enterprise Social Networking (ESN)** - Gamification - Community Building - Knowledge Sharing - User Generated Content **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Platform Content** - Media Formats - Media Editor **Idea Sources** - External Idea Generation - Internal Idea Generation **Content Dashboard** - Company news - Coworker content - Brand content sharing **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Platform Interoperability** - Hardware **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Analytics** - Engagement tracking - KPI Tracking - Trends - Gamification **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Mobile** - Mobile Optimization **Platform Additional Functionality** - Screen Grouping - Asset Management Integration - Network Reporting **Integrations** - Gamification - Project Planning **Platform** - Integrations - Mobile - Adoption Insight - Auto-translation & multiple language management **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Enterprise Social Networking (ESN)** - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Signage** - Cross-system Integration **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top Interact Alternatives - [Simpplr](https://www.g2.com/products/simpplr/reviews) - 4.6/5.0 (353 reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 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