# Interact Reviews **Vendor:** Interact **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.5/5.0 **Total Reviews:** 65 ## About Interact Interact is an all-in-one employee experience platform for People, Comms, and IT to enhance every aspect of the employee journey. Our platform equips enterprise organizations with tools to provide clear communication, efficient self-service, access to essential workplace applications, knowledge sharing, employee recognition, clarity around org-wide goals, and community building. Interact’s employee experience solutions creates meaningful, connected experiences for employees starting on day one. Stop tolerating irrelevant content, broken searches, and endless frustration. Our cloud-based, intranet empowers organizations to deliver personalized news, amplify culture, and foster engagement no matter where people work. From onboarding to recognition, turn everyday moments into impactful employee experiences that drive retention and performance. Integrated AI accelerates content creation, personalizes delivery, answers employees' questions, and breaks down barriers with real-time translation into over 150 languages. Internal communicators don’t need another app disconnected from their intranet. The mobile intranet app and digital signage make it easy to reach every employee whether they are at a desk, in the field, or on the frontline. Extend the reach of company news, policy updates, and more across all locations, without the redundant work of managing multiple tools. End the copy/paste into different systems, wrestling with clunky HTML editors, or recreating employee email lists. Create, send, and measure internal emails from one integrated employee newsletter software. Don’t let morale suffer due to employees' achievements going unnoticed. Make recognition visible and accessible with rewards and recognition software that fosters a culture of appreciation. Stop guessing what employees are really thinking. Interact’s employee survey tools make it easy to create anonymous surveys that auto summarize sentiment for actional insights. Headquarters doesn’t always know the best ways to reduce waste, streamline costs, and improve efficiency, but frontline employees do. Make sure recommendations are heard, acted on, and tied directly to measurable ROI with employee ideas Ditch the disconnected tech stack by surfacing the tools, dashboards, and systems employees need from one place. With 100+ integrations, Interact serves as one centeral place where your employees find everything they need to do their best work and connect with one another. Over 1,000 organizations globally including Subway, Dominos, Teva Pharmaceuticals, and New York Life trust Interact’s employee experience software to inform, equip, and connect their greatest asset – their employees. ## Interact Pros & Cons **What users like:** - Users appreciate the **ease of use** with Interact, enabling efficient navigation and seamless content creation. (16 reviews) - Users praise the **great customer support** of Interact, enhancing communication and improving team collaboration effectively. (12 reviews) - Users appreciate the **user-friendly navigation** and features of Interact that enhance communication and ease daily operations. (10 reviews) - Users appreciate the **easy setup** of Interact, making the initial experience smooth and straightforward. (7 reviews) - Users value the **effective communication** capabilities of Interact, enhancing team collaboration and information sharing. (6 reviews) - Easy Setup (6 reviews) - Users appreciate the **user-friendly features** of Interact, enhancing communication and efficiency for remote workforces. (6 reviews) - Users value the **user-friendly interface** of Interact, enhancing efficiency and promoting smooth collaboration among colleagues. (6 reviews) - Centralization (5 reviews) - Employee Engagement (5 reviews) **What users dislike:** - Users are frustrated with the **lack of features** in Interact, particularly regarding image carousels and virtual meetings. (5 reviews) - Users express concern over **missing features** , particularly regarding outdated designs and unfulfilled feature requests in Interact. (5 reviews) - Users face **difficulty in navigation** due to hidden configuration options and confusing media library usage on Interact. (4 reviews) - Users find the **layout issues** confusing, complicating text wrapping and navigation within the interface. (4 reviews) - Users find **organizational challenges** with Interact, citing cumbersome permissioning and hidden administrative workflows that hinder efficiency. (4 reviews) - Poor Design (4 reviews) - Difficult Navigation (3 reviews) - Difficult Settings (3 reviews) - Users face a **lack of customization** in Interact, leading to a uniform appearance and restricted design options. (3 reviews) - Learning Curve (3 reviews) ## Interact Reviews ### 1. Great out-of-the box solution, packed with features and great user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca L. | Intranet Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Interact?** Interact is very easy to install, build and manage by non-technical staff. It has a great author experience and it is very easy for content owners to produce good quality content. There are regular upgrades and new features, supported by a comprehensive user community which gives you direct access to advice from Interact and other customers. Great social features (blogs, comments, forums) which have changed the way we communicate as an organisation. It is very easy to target content to specific groups. **What do you dislike about Interact?** Some of the basic buiding blocks need updating, mainly the online forms and workflow. Whilst it is possible to build some great workflow processes using the forms, the user experience is currently poor. **What problems is Interact solving and how is that benefiting you?** Communication, corporate and peer to peer; collaborative working, sharing information and knowledge; streamlining business processes; delivering a single source of corporate information. ### 2. Intuitive Tool To Organize Your Company **Rating:** 5.0/5.0 stars **Reviewed by:** Araceli H. | Co-Founder, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Interact?** You don't have to be a web developer to make the most out of Interact. The user friendly interface can empower stakeholders throughout the company to centralize their resources and make them more widely available, no matter how tech savvy they are. **What do you dislike about Interact?** I wish the forms and workflows section was more extensive. **What problems is Interact solving and how is that benefiting you?** We are initiating a lot of company-wide knowledge management initiatives through Interact. Primarily, we are centralizing our resources and utilizing the content management tool that comes with Interact to ensure documents and resources are up to date. We are also strengthening our communication channels by creating archives and banners resharing information. Our next move is to create role-based experiences for tools and resources. ### 3. Innovative and responsive intranet vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Randall M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Interact?** Interact is constantly refining and improving their platform. We find them very easy to work with and they are very responsive to feedback and offer swift support if a problem arises. **What do you dislike about Interact?** When using a platform (vs. your own designed site) you give up some custom features. For the most part, Interact is pretty good at working with us in getting some scripts written to help with some "customization" but we are still limited. That is an issue with any provider - not unique to Interact. I will say that one point of frustration early on (not so much recently) is that they often take way too long to fix a known bug. There have been times when some of the functionality was limited due to a known bug and it took months to get it fixed. I would like to see them jump on bugs quicker. **What problems is Interact solving and how is that benefiting you?** Interact has improved the use of our company intranet. We have a geographically diverse workforce and several diverse divisions. Having custom home pages for each division allows us to alter the pages based on the needs of each division. This also makes the division's employees feel as though we are communicating more directly with them versus a "corporate" banner. ### 4. Easy, beautiful and just THE best job **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline H. | Weaver Vale Housing Trust, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Interact?** It's so intuitive and easy to use, what we envisage in our heads we can do! So many great features and widgets to choose from, the flexibility is excellent. 18 months in and it has made internal comms and culture and whole new world of fantastic! **What do you dislike about Interact?** Not much at all, and the bits I don't like are the bits I am not yet using or are familiar with, which is my bad! **What problems is Interact solving and how is that benefiting you?** All staff are now on board, before we had an old rubbish system everyone hated. 85% of staff regularly use it and contribute to it, and know its the place to go for all info, which stops all staff emails and rumour and acts as a central hub for culture, fund and business touchpoints. ### 5. Overall a great product **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas S. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Interact?** The functionality - there is a lot of different options to connect with your employees and it has been built by people who actually know what people want and need from an Intranet **What do you dislike about Interact?** It is not very intuitive. The training is a slog and you forget things quick because there are lots of options. **What problems is Interact solving and how is that benefiting you?** Comms, community, employee engagement ### 6. The staff at Interact are amazingly supportive and their solution is intuitive and user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2020 **What do you like best about Interact?** Can be easily maintained by non-technical staff. **What do you dislike about Interact?** Would be good to have a few additional functional components ie. accordions. **Recommendations to others considering Interact:** The Interact team are amazingly responsive and supportive. The intranet solution comes with a mobile app, allowing for easy access on multiple devices. The Dallas solution also offers integration with MS Teams etc. and although we have not fully upgraded yet, this work is in progress. **What problems is Interact solving and how is that benefiting you?** Communications in a time of national crisis - the intranet is the key tool to communicate essential information to frontline staff. ### 7. Awesome intranet product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Interact?** Interact have build a great intranet application, packed full of great features! The search is by far better than any other I have experienced. **What do you dislike about Interact?** Sometimes it can take a while to get new developments, recommend on their Community, into the product. Although that's nothing to worry about really! **What problems is Interact solving and how is that benefiting you?** Our intranet is the number one tool for our colleagues to use, find the information they need and engage with on a new level. ### 8. People-focused and fun to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Beth C. | Intranet & Digital Marketing Strategist, Public Relations and Communications, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about Interact?** It's the people behind Interact that make is such a great product. As with all technology, you will experience hiccups. But the staff at Interact want to hear about those hiccups and find the best solution, quickly. They always go out of their way to help us accomplish whatever we need to/want to accomplish and they are fun to work with! I truly love working on both my company's intranet (powered by Interact) and working with other Interact teams and customers, because they're so helpful and full of great ideas! **What do you dislike about Interact?** Our only issue has always been the the software itself is so robust, that there are small functionality issues that seem to fall through the cracks. However, any time we have encountered these issues, the Interact staff have been immensely helpful in getting us back on track. **Recommendations to others considering Interact:** Talk to other customers and get some ideas of how to best implement/launch, rather than guessing at it and going alone. You'll save a lot of headache. **What problems is Interact solving and how is that benefiting you?** Internal communication. Our Interact intranet has made a world of difference in bringing crucial company information to the fingertips (literally) of our workforce -- especially those who rely on mobile communication. ### 9. Powerful and Stable, But Not a Complete Product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Interact?** The onboarding process was terrific - very thorough and comprehensive. Made us think through some things we otherwise may not have. The training was virtual, but quite helpful. The product is generally user-friendly and enjoyable to navigate. Support is responsive and pleasant, even when unhelpful (see "dislike" section). Changes to layout of homepages is easy - could be done by someone with no HTML experience. The people are very nice. **What do you dislike about Interact?** The calendar function is terrible: there is no support for recurring events and sometimes, events disappear. Once when daylight saving time hit, every event was off by one hour. I found out later there was "a script that could be run to correct this," but had already taken the time to manually update each event. Support is responsive and as helpful as they can be, but a bit too often, the answer is, "I'm sorry but that isn't possible." Daily email digest function is VERY limited and lacks customization options. No ability to set pages to *not* expire (other than setting the expire date to the year 2099). There is a customer portal/site where customers can submit ideas and suggest features. Some very popular suggestions have been acknowledged, but remain unimplemented 4-5 years later. Customization of stylesheet and **Recommendations to others considering Interact:** Be sure to evaluate all your options... **What problems is Interact solving and how is that benefiting you?** Employee Communication. After a lot of work customizing and hacking together, the resulting site looks much nicer than our previous intranet. ### 10. Quick and Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Max N. | Communications Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Interact?** I enjoy that I can quickly upload content with ease, this being especially helpful for quick news updates that I need to push out on the platform. This also helps with making amendments to company policy documents hosted on our site. The improvement to the social aspect of our company has been noticed after the implementation of the Intranet. People can put names to faces far easier, and our network team can start to recognise the support staff at our head office after their posting of necessary info. **What do you dislike about Interact?** There is somewhat of a lack of support for CSS widgets, but we have been able to do just fine with Rich HTML Text. There has been some problems with the scaling of images in the more GUI-friendly areas of the site. This has for the most part not been an issue, but from an visual point of view it is something I'd like to fix **Recommendations to others considering Interact:** I'd recommend the service based on my experience with it's ease of access and great customer support team who have helped me on a number of occasions. **What problems is Interact solving and how is that benefiting you?** Interact have helped my business in ensuring our 64-strong branch network receive the most up-to-date news, policies/processes and other business-related information. Additionally it has allowed for greater representation of our branches in a space which their colleagues across the UK can access. ### 11. Ease of Use, Great Features & Great Support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Interact?** The ease of use for non-technical people is a great benefit of the system and administrating it is pretty quick and easy, allowing time to be more creative in other areas. It has some wonderful features like the Room & Resource Bookings, Form Approvals, Staff Directory, Teams and Timeline and love the additional quizzes and sports challenges for staff. There is a lot of features for a reasonable cost. The Community pages are great and the Support goes above and beyond. **What do you dislike about Interact?** Some features take a long time to be enhanced/improved which can get frustrating, but I understand that sometimes priorities lie elsewhere. More design flexibility of system and digest in administrator hands would be of huge benefit to adoption too. **Recommendations to others considering Interact:** Go with Public Cloud straight away as more access to features and faster upgrades. **What problems is Interact solving and how is that benefiting you?** Internal communication is always an issue for us as we are a global company and offices can feel silo'd. Interact allows us to easily communicate what we require with added flexibility to hide what we don't wish to show per office. The system is pretty basic and intuitive meaning training and onboarding is pretty easy. ### 12. The best system for our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Interact?** What drew us to Interact was that out of the box the UI is modern and provides the pre-built functionality that most intranets rely on. Our 1k employee org was able to rapidly migrate from another platform with almost no vendor training because the system is extremely intuitive and easy to setup. Has a vibrant customer community which helps each other with q/a and product enhancement suggestions. Frequent upgrades bring new features and bug fixes in reliable intervals. Ease of administration with single click upgrades whether you are an on-premise or SaaS customer. **What do you dislike about Interact?** When we first became a customer their support was only provided out of the UK which was a drawback, but in recent years they've added US based support teams which provide us the support hours that we need. **Recommendations to others considering Interact:** Involve a sampling of your content managers in the demo/evaluation process to get their buy-in for the content creation process from the start. **What problems is Interact solving and how is that benefiting you?** Interact allowed us to scale back the amount of FTE staff that had to maintain our intranet, and our physical footprint in our data center while simultaneously providing us dramatically more capabilities and usability than our prior platform. ### 13. Let's interact with Interact **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Interact?** Has all social collaboration features in one place. It is easy to set up Interact and start using from anywhere there is internet connection. Interact has great mobility support. **What do you dislike about Interact?** I dislike the fact that Interact lacks strong A/V/W conferencing features. **Recommendations to others considering Interact:** I woupd recommend Interact for employee engagement. **What problems is Interact solving and how is that benefiting you?** Collaboration of workers in one place. Task management. ### 14. Comprehensive intranet platform **Rating:** 5.0/5.0 stars **Reviewed by:** William G. | Supervisor, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2017 **What do you like best about Interact?** Interact regularly updates their product so that we have the newest versions. **What do you dislike about Interact?** Bugs in new releases can take a while to get fixed. **Recommendations to others considering Interact:** On boarding can be tough, specifically for large scale organizations needing licenses only for a sub-group of employees, but Interact makes it easy to navigate. **What problems is Interact solving and how is that benefiting you?** White labeled intranet SaaS allows us out of the box functionality with customizable utility. ### 15. Comprehensive Intranet Tool Makes Life Easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Cassie G. | Senior Technical Product Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Interact?** Interact is really robust software and as a company they regularly ask for user feedback to continually improve the SaaS. Changes are integrated slowly and seamlessly, great for users and admins! **What do you dislike about Interact?** Our server is closed and access is really strict, this can make applying updates difficult, but support staff is always great and able to help me overcome any struggles we encounter. **Recommendations to others considering Interact:** Transitioning content to Interact was intense, but once all our content was loaded, day-to-day management became a breeze! Some users were reluctant to take ownership of their content, but easy WYSIWYGs made training easy. **What problems is Interact solving and how is that benefiting you?** We had an outdated intranet that was updated by a single user or two - since transitioning to Interact we were able to enlist thought leaders in specific fields to manage their areas of expertise. This has led to more accurate and updated across the Intranet, and by proxy, more users going to the Intranet as a valuable resource. - [View Interact pricing details and edition comparison](https://www.g2.com/products/interact/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-23+09%3A11%3A06+-0500&secure%5Bsession_id%5D=9938da28-afc6-4ddf-a0ad-25d92b6569fa&secure%5Btoken%5D=6986a4dc03e26eeb1e73e8d9d908eda06150238c1df417779ff3749d9c611db7&format=llm_user) ## Interact Integrations - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Education Copilot](https://www.g2.com/products/education-copilot/reviews) - [Glean.ai](https://www.g2.com/products/glean-ai/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) - 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Ranking - Commenting **Content Sharing** - Social sharing - Content scheduling - Content optimization - Content templates - AI Content Generation - Content Settings **Content & Community Features - Enterprise Social Networking (ESN)** - Gamification - Community Building - Knowledge Sharing - User Generated Content **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Platform Content** - Media Formats - Media Editor **Idea Sources** - External Idea Generation - Internal Idea Generation **Content Dashboard** - Company news - Coworker content - Brand content sharing **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Platform Interoperability** - Hardware **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Analytics** - Engagement tracking - KPI Tracking - Trends - Gamification **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Mobile** - Mobile Optimization **Platform Additional Functionality** - Screen Grouping - Asset Management Integration - Network Reporting **Integrations** - Gamification - Project Planning **Platform** - Integrations - Mobile - Adoption Insight - Auto-translation & multiple language management **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Enterprise Social Networking (ESN)** - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Signage** - Cross-system Integration **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top Interact Alternatives - [Simpplr](https://www.g2.com/products/simpplr/reviews) - 4.6/5.0 (353 reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 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