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Interact Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Interact Media

Interact Demo - Intranet Homepage
Revolutionize how your business communicates with a secure and accessible digital home for your organization.
Interact Demo - Homepages
Homepages
Interact Demo - Analytics
Analytics
Interact Demo - Forums
Forums
Interact Demo - People Directory
People Directory
Interact Demo - Broadcasts
Broadcasts
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Interact Reviews (49)

Reviews

Interact Reviews (49)

4.5
49 reviews

Pros & Cons

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DK
H
Small-Business (50 or fewer emp.)
"Excellent support"
What do you like best about Interact?

Quick response times and jargon free solutions Review collected by and hosted on G2.com.

What do you dislike about Interact?

If own customer service manager is away it can sometimes take cover manager time Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Great intranet team!"
What do you like best about Interact?

I like the ease of use of the intranet. It's pretty intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Interact?

There's not anything that sticks out at the moment. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Mid-Market (51-1000 emp.)
"A great system to bring our team together"
What do you like best about Interact?

How easy it is to upload content and the wide variety of widgets available Review collected by and hosted on G2.com.

What do you dislike about Interact?

It would be great if we could do polls in our brand colours Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Mid-Market (51-1000 emp.)
"Interact"
What do you like best about Interact?

There isn't a huge learning curve, its fairly easy to navigate once you get the hang of it Review collected by and hosted on G2.com.

What do you dislike about Interact?

There are some limitations, but I believe they listen to feedback and plan accordingly Review collected by and hosted on G2.com.

Rebecca L.
RL
Intranet Manager
Enterprise (> 1000 emp.)
"Great out-of-the box solution, packed with features and great user experience"
What do you like best about Interact?

Interact is very easy to install, build and manage by non-technical staff. It has a great author experience and it is very easy for content owners to produce good quality content. There are regular upgrades and new features, supported by a comprehensive user community which gives you direct access to advice from Interact and other customers. Great social features (blogs, comments, forums) which have changed the way we communicate as an organisation. It is very easy to target content to specific groups. Review collected by and hosted on G2.com.

What do you dislike about Interact?

Some of the basic buiding blocks need updating, mainly the online forms and workflow. Whilst it is possible to build some great workflow processes using the forms, the user experience is currently poor. Review collected by and hosted on G2.com.

Araceli H.
AH
Co-Founder
Enterprise (> 1000 emp.)
"Intuitive Tool To Organize Your Company"
What do you like best about Interact?

You don't have to be a web developer to make the most out of Interact. The user friendly interface can empower stakeholders throughout the company to centralize their resources and make them more widely available, no matter how tech savvy they are. Review collected by and hosted on G2.com.

What do you dislike about Interact?

I wish the forms and workflows section was more extensive. Review collected by and hosted on G2.com.

Randall M.
RM
Enterprise (> 1000 emp.)
"Innovative and responsive intranet vendor"
What do you like best about Interact?

Interact is constantly refining and improving their platform. We find them very easy to work with and they are very responsive to feedback and offer swift support if a problem arises. Review collected by and hosted on G2.com.

What do you dislike about Interact?

When using a platform (vs. your own designed site) you give up some custom features. For the most part, Interact is pretty good at working with us in getting some scripts written to help with some "customization" but we are still limited. That is an issue with any provider - not unique to Interact.

I will say that one point of frustration early on (not so much recently) is that they often take way too long to fix a known bug. There have been times when some of the functionality was limited due to a known bug and it took months to get it fixed. I would like to see them jump on bugs quicker. Review collected by and hosted on G2.com.

Caroline H.
CH
Weaver Vale Housing Trust
Mid-Market (51-1000 emp.)
"Easy, beautiful and just THE best job"
What do you like best about Interact?

It's so intuitive and easy to use, what we envisage in our heads we can do! So many great features and widgets to choose from, the flexibility is excellent. 18 months in and it has made internal comms and culture and whole new world of fantastic! Review collected by and hosted on G2.com.

What do you dislike about Interact?

Not much at all, and the bits I don't like are the bits I am not yet using or are familiar with, which is my bad! Review collected by and hosted on G2.com.

Thomas S.
TS
Human Resources Director
Mid-Market (51-1000 emp.)
"Overall a great product"
What do you like best about Interact?

The functionality - there is a lot of different options to connect with your employees and it has been built by people who actually know what people want and need from an Intranet Review collected by and hosted on G2.com.

What do you dislike about Interact?

It is not very intuitive. The training is a slog and you forget things quick because there are lots of options. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
"The staff at Interact are amazingly supportive and their solution is intuitive and user-friendly."
What do you like best about Interact?

Can be easily maintained by non-technical staff. Review collected by and hosted on G2.com.

What do you dislike about Interact?

Would be good to have a few additional functional components ie. accordions. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

14 months

Perceived Cost

$$$$$
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