Grain Reviews & Product Details

Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, Google Meet, and Microsoft Teams to automate note-taking, record-keeping, and insight capture from every customer conversation. Grain ensures that no important detail, request, or moment of insight is ever lost, helping teams stay aligned and data-driven across every interaction. Conversation Intelligence Grain was designed with mid-market sales teams in mind. Transform everyday customer conversations into actionable revenue drivers by automatically identifying coaching opportunities, capturing key insights, and syncing them directly to your CRM to keep deals moving forward. With built-in automation and smart integration, Grain is free to start, simple to deploy, and cost-effective to scale across your entire organization. Superpower Your AEs Empower your account executives with AI-generated insights that drive results. Automatically update CRM properties, detect winning deal patterns using the “Deals” feature, and close more opportunities with meaningful, contextual data. Generate personalized follow-up emails in one click using meeting context, and instantly sync summaries and conversation details across your entire CRM ecosystem. Change Customer Success Send AI-driven customer feedback directly to sales, product, or leadership with a single click. Use Grain features like “Trackers” and “Ask,” along with MCP to highlight, share, and organize customer sentiment, requests, and milestones, ensuring teams stay aligned on what customers truly care about. Build Better Products Transform real customer conversations into context-informed deliverables including product briefs, roadmaps, and sprint plans. Keep teams connected with automatic Slack updates summarizing insights, next steps, and decisions. Grain helps you build better products and stronger customer relationships, faster.

Seller

Grain Intelligence

Discussions

Grain Community

Languages Supported

Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Croatian, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Turkish, Chinese (Simplified)

Overview by

Mike Adams

Pricing

Pricing provided by Grain.

Free

1 seat Per Month

Starter

$15.00

1 seat Per Month

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Top-Rated Alternatives

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Grain Integrations

(11)

Integration information sourced from real user reviews.

Grain Media

Grain Demo - Keep your whole team in sync, automatically

Create teams for automatic group sharing. Only the right people get access automatically.

Grain Demo - Put your meeting data to work in Claude, ChatGPT, or any AI tool

Let your AI agents query transcripts, search across meetings, and access your full meeting history.

Record, transcribe, and clip highlights of the most important meetings to share with your team.

Grain Demo - Popular integrations in Grain

Use Claude and ChatGPT with your transcripts, and try other other integrations to share your meeting data wherever you need it.

G2 reviews are authentic and verified.

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Garred S.

Market Research and Insights Manager

Mid-Market (51-1000 emp.)

3/10/2026

"Great Video and Audio Research Repository with Playlists and Transcriptions"

4.5/5

What do you like best about Grain?

I like that I can store all of our research videos into specific playlists and that I can access them with the transcriptions quickly. I can search words within the transcription and then can highlight specific sections to make smaller video snippets. Review collected by and hosted on G2.com.

What do you dislike about Grain?

Like most tools when Grain is recording it takes up a space in our Google Meet which can take up the screen space for the interview at times. Luckily this does not show up in the recording, but is more of an annoyance at the time of the recording. It would be nice if Grain notified that it was recording and then could minimize so it's not seen. Review collected by and hosted on G2.com.

Angus F.

Sales

Small-Business (50 or fewer emp.)

4/14/2026

"When my Brain hurts - Grain helps."

5/5

What do you like best about Grain?

Grain is a fantastic platform that I have been looking for throughout my career in Sales. Being able to have a second digital brain that captures all the information from my calls and distill that information down to details to drive business forward - has been a game changer. Review collected by and hosted on G2.com.

What do you dislike about Grain?

There has not been anything so far that has caused me any headaches with Grain. They've been great to deal with Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/16/2023

"Grain worked great for us for a while, but eventually become obsolete and frustrating"

1.5/5

What do you like best about Grain?

I wasn't looking for anything fancy, so to me, the most important thing is that Grain's transcription quality is good compared to the other tools I tested. It is surprisingly accurate in multiple languages. Review collected by and hosted on G2.com.

What do you dislike about Grain?

I was very disappointed when they eliminated the option to add non-recorder users. This was one of the reasons why we chose Grain and now we'd need to pay for a whole additional seat for colleauges that only are going to view videos and check highlights. Certain aspects of the interface and adding highlights to stories can be clunky. UPDATE: It was incredibly frustrating to find that, upon downgrading our subscription, we were locked out of our own meetings/recordings. I work at another SaaS and, no matter what plan our customers are on, we believe that they are always the owners and in control of their own data and content. It's just wild to me that a tool would lock you out of the content you have created. I told them I was planning on deleting the account and wanted to export my recordings beforehand, and Grain said I had to pay for a whole month of a superior plan first in order to export MY OWN meeting transcripts. Review collected by and hosted on G2.com.

What problems is Grain solving and how is that benefiting you?

One-to-one demos are an essential part of our sales process and have proven key in converting new customers. We realized that these meetings also hold a huge amount of marketing intel for us, and we weren't capitalizing on that. We now record all of these demos and use Grain's highlights and stories features to collect info on customer needs, pain points, competitor strengths (and weaknesses), and marketing opportunities. We've integrated with Zoom and spreadsheets to make this whole process pretty seamless and to convert this large pool of data into a more digestible format that can be shared with other colleagues and teams. UPDATE: Since I wrote this review, all of these processes can now easily be done with AI, and at least in that case, I am in full control of my own content and data. Review collected by and hosted on G2.com.

Will R.

Head of Customer Success

Small-Business (50 or fewer emp.)

4/14/2026

"Seamless Integrations, Rapid Feature Updates, and Excellent AI Tools"

5/5

What do you like best about Grain?

It integrates so well with all my systems, the rate of feature development is awesome, and the AI tools are excellent! Review collected by and hosted on G2.com.

What do you dislike about Grain?

I just wish there was an easy way to bulk export call transcripts! Review collected by and hosted on G2.com.

Devin M.

CEO

Small-Business (50 or fewer emp.)

4/23/2026

"Best-in-Class Meeting Transcriptions with Native AI Integrations"

5/5

What do you like best about Grain?

Best transcription that comes out of meetings that I've tried. AI-centric download abilities. Native AI intregrations. Review collected by and hosted on G2.com.

What do you dislike about Grain?

I wish the recorder would join 2 minutes early. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

4/23/2026

"Delivers on the promise"

5/5

What do you like best about Grain?

easy to use, great recording + transcription, native AI "Ask Grain" Review collected by and hosted on G2.com.

What do you dislike about Grain?

Not much, it does what we need and meets expectations Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

7/28/2025

"Game changer for productivity"

5/5

What do you like best about Grain?

We're primarily using Grain to capture custom notes and action items from internal conversations. Honestly the clip sharing and meeting collaboration has been really great for our internal discussions. But I could see how using Grain's clips & stories would also be perfect for amplifying provider/customer voices across teams. They also have a Glean integration, ChatGPT MCP integration, & robust API that basically allows us to turn meeting data into accessible data we can actually analyze. That raw data access is extremely appealing for our team. Bonus: the desktop app actually helps me join meetings on time, and it's so easy to use. Review collected by and hosted on G2.com.

What do you dislike about Grain?

Nothing I would change. I really like how responsive they are to feedback and quick to make improvements! Review collected by and hosted on G2.com.

What problems is Grain solving and how is that benefiting you?

We chose Grain instead of using Gemini or pushing for approval on Zoom transcriptions, because the main differentiators are:

- recall (search, cross-call AI, Glean integration)

- workflow integrations (Zapier, Slack, chatGPT)

- organizational structure (filterable library)

Zoom or Gemini transcriptions create "lost in space" artifacts. When you generate meeting transcripts or notes in those platforms, that content exists in isolation without connection to the broader organizational structure.

Grain provides meetings as structured data within an organized repository, which becomes incredibly valuable when you need to find things or for workflows - like integrating into Zapier and ChatGPT.

The recall functionality is much more robust as a searchable knowledge base. I can use it to find all conversations about a specific project, pull up discussions with certain clients, or surface insights made across multiple calls. There’s also the ability to string together clips into longer videos. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

1/20/2026

"Great for Recording Calls Anywhere, but AI Review Tools Need Work"

3.5/5

What do you like best about Grain?

Grain is great for recording meetings and calls with any video platform service. Review collected by and hosted on G2.com.

What do you dislike about Grain?

Review/ AI tooling could be better with Grain. Review collected by and hosted on G2.com.

Colleen M.

CEO

Small-Business (50 or fewer emp.)

11/11/2024

"Way more than a meeting recorder, Grain is a Game-Changer!"

5/5

What do you like best about Grain?

Grain allows us to quickly & easily review, analyze, and share the key moments that matter most to our clients and team development. The automated insights and coaching capabilities have been invaluable in driving growth and refining our strategies for both client coaching and team development.

We have a lot of neurodivergent team members & clients so we use grain for every single call even one offs or impromptu calls (those are where the magic happens half the time). We really love how Grain allows us to stay fully engaged in our calls, knowing we can easily revisit details whenever needed.

Their support team has been really awesome and communicative whenever we have questions. Review collected by and hosted on G2.com.

What do you dislike about Grain?

If you use hubspot its got a native integration, alas, I do not use hubspot so I gotta do a bit more work to get the recaps etc integrated into my client notes & other automations. Thats really the only dislike and its not even a biggie. Review collected by and hosted on G2.com.

What problems is Grain solving and how is that benefiting you?

Prevents Loss of Ideas and Insights, Improves Coaching and Feedback, Increases Efficiency, Enhances Accountability and Clarity, Boosts Productivity in Follow-Up. Overall, Grain is a powerhouse for my company's operations, ensuring that we’re organized, accountable, and continually improving our service—making it a key asset in delivering top-notch client experiences and empowering our team. Review collected by and hosted on G2.com.

Charles W.

Co Founder

Small-Business (50 or fewer emp.)

11/11/2024

"Enriching our CRM with High-Value Analytics and Insights"

5/5

What do you like best about Grain?

Grain has been a fantastic addition to our toolkit, particularly due to its smooth integration with HubSpot, which significantly simplifies our workflow. The option to pull in Zoom cloud recordings without the need for an assistant to join every call is a brilliant feature, allowing us to record key information unobtrusively. Grain’s approach of delivering essential functionality at a fraction of the cost of other platforms like Gong is a huge benefit, especially for small and medium-sized enterprises (SMEs) that need robust call recording, sentiment analysis, and workflow insights without the hefty price tag. The customisable templates and smart tags are excellent for tailoring the software to our specific needs, making it easier to track important phrases and outcomes in client conversations. Review collected by and hosted on G2.com.

What do you dislike about Grain?

There are a few limitations with phrase recognition in smart tags, which can make it challenging to capture specific phrases consistently across calls. It would also be helpful to see more options for currency and regional language support, as these would make the platform even more user-friendly for non-U.S. markets, especially in terms of UK English nuances. Review collected by and hosted on G2.com.

What problems is Grain solving and how is that benefiting you?

The main benefit of using Grain for us is its ability to capture valuable insights and intelligence from our calls and seamlessly push this information into the appropriate sections of our CRM. This automation saves us time and ensures that key details are accurately logged, enhancing our ability to follow up effectively and maintain well-informed, data-driven interactions with clients. Grain’s integration with HubSpot has streamlined our workflow, allowing us to focus more on the quality of our client relationships and less on manual data entry. Review collected by and hosted on G2.com.