# What is the recommended knowledge management software for customer support?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">In support workflows, what is the recommended knowledge management software for customer support usually comes down to how quickly teams can find and trust the right answer.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From what I’ve seen across the<a class="a a--md" elv="true" href="https://www.g2.com/categories/knowledge-base-software"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/knowledge-base-software">knowledge base software</a> category, these tools show up consistently:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/guru/reviews"><strong>Guru</strong></a> (4.7 ⭐, 2,300+ reviews): Known for surfacing verified answers inside workflows, helping reduce search time.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/notion/reviews"><strong>Notion</strong></a> (4.6 ⭐, 10,900+ reviews): Often used for internal documentation and onboarding.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/confluence/reviews"><strong>Confluence</strong></a> (4.1 ⭐, 4,200+ reviews): Supports structured documentation across teams.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/helpjuice/reviews"><strong>Helpjuice</strong></a> (4.7 ⭐, 370+ reviews): Designed for customer-facing knowledge bases.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/it-glue/reviews"><strong>IT Glue</strong></a> (4.7 ⭐, 650+ reviews): Common in technical support environments.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you’ve used these in a support setup, which one actually helped reduce resolution time or ticket volume? Did better documentation alone make the difference, or was it more about how easily teams could access it?</p>

##### Post Metadata
- Posted at: 19 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;I&#39;m also curious as to how teams are keeping their knowledge base up to date. Does ownership usually sit with support agents, or is there a dedicated process to review and verify content regularly?&lt;/p&gt;

##### Comment Metadata
- Posted at: 19 days ago
- Author title: Marketing Executive





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