--- title: Freshsales Reviews meta_title: 'Freshsales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1236 reviews by the users' company size, role or industry to find out how Freshsales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1236 scale: '5' date_modified: '2026-08-08' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Freshsales Reviews **Vendor:** Freshworks **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,236 ## About Freshsales Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. ## Freshsales Pros & Cons **What users like:** - Users appreciate the **ease of use** of Freshsales, finding it user-friendly and intuitive for managing tasks. (103 reviews) - Users love the **user-friendly interface and extensive features** of Freshsales, enhancing their overall experience and efficiency. (70 reviews) - Users find Freshsales to be a **helpful CRM tool** that effectively tracks business development leads and deals. (55 reviews) - Users appreciate the **responsive customer support** of Freshsales, enhancing their experience with seamless onboarding and guidance. (50 reviews) - Users appreciate the **intuitive design** of Freshsales, finding it easy to learn and navigate across devices. (41 reviews) - Users value the **easy-to-use interface** of Freshsales, appreciating its intuitive design and customization options. (41 reviews) - Integrations (35 reviews) - Feature Richness (33 reviews) - Easy Setup (32 reviews) - Customization (30 reviews) **What users dislike:** - Users find **missing features** in Freshsales, leading to frustration with reporting, automation, and configuration inconsistencies. (47 reviews) - Users find Freshsales to have **limited features** that hinder workflow management and overall user experience, prompting consideration of alternatives. (32 reviews) - Users find **configuration complexities** and limited reporting capabilities in Freshsales, impacting their overall CRM experience. (28 reviews) - Users find the **learning curve steep** , particularly with reporting and automated workflows in Freshsales. (25 reviews) - Users find the **limited customization** options frustrating, particularly with reporting and adding custom fields. (21 reviews) - Users experience **poor customer support** with Freshsales, facing frustrating interactions and lack of personalized assistance. (20 reviews) - Users find **integration issues** frustrating, as connections can be finicky and require constant vigilance for proper syncing. (19 reviews) - Not Intuitive (19 reviews) - Limited Options (18 reviews) - Slow Performance (18 reviews) ## Freshsales Reviews ### 1. Decent product at the given price point. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Freshsales?** It had customer journeys with omni channel engagement. **What do you dislike about Freshsales?** It would be great if I can download a small seclection of data in different sections rather than requesting a data export **What problems is Freshsales solving and how is that benefiting you?** We use it as our primary CRM ### 2. Amazing tool to manage all sales deals and customer management & Interactions **Rating:** 3.5/5.0 stars **Reviewed by:** Neel R. | Manager International Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Freshsales?** As a sales rep, this tool is really helpful for me to create, manage and project deals of prospects and see the progress and the sales cycle. The best part is this platform allows or notify us of real-time deal opportunities so we can connect with the client asap. Since we are always searching for prospects, it allows us to integrate with email marketing & marketing automation for our marketing team as well. **What do you dislike about Freshsales?** The price as compare to other platforms is a bit on the higher side. The web version is good, however, accessing it on the mobile version is not too effective. **What problems is Freshsales solving and how is that benefiting you?** I use it mainly to create, manage and check the progress of all the deals and connect with my prospects. Since it allows email automation as well, I frequently use it to send bulk emails and track all the progress. All the leads coming into this CRM get notified immediately which helps me to reach out and not miss any time to connect with my clients. It also helps me to project the sales pipeline and give clear projection. ### 3. The CRM I recommend to each and every client! **Rating:** 5.0/5.0 stars **Reviewed by:** Missy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Freshsales?** I love all of the tools available at the free level, with the ability to upgrade for a reasonable price. **What do you dislike about Freshsales?** Reporting is still difficult to set up and I find myself always in need of support. **What problems is Freshsales solving and how is that benefiting you?** Ensuring all of my clients are being interacted with and no conversations are lost. ### 4. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Prasish C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Freshsales?** Easy to use, supportive staff. Rahul was helpful in my on-boarding. **What do you dislike about Freshsales?** Everything is great. Import is great. Not explored much. **What problems is Freshsales solving and how is that benefiting you?** Data management ### 5. it is easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Freshsales?** Access & features east to using and customizing **What do you dislike about Freshsales?** Frashsales cannot integrate with other systems **What problems is Freshsales solving and how is that benefiting you?** Receiving client requests & responding to them ### 6. Just gets better! **Rating:** 5.0/5.0 stars **Reviewed by:** Jim H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Freshsales?** The product continues to "usefully" evolve! And, I get to "usefully" evolve with the software! **What do you dislike about Freshsales?** There's a few small features that I'd like to see addressed that don't get addressed **What problems is Freshsales solving and how is that benefiting you?** I am a start-up and keeping track of my evolving client base! ### 7. Success CRM platform, quick results, and easy implementation, **Rating:** 5.0/5.0 stars **Reviewed by:** Ernesto S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Freshsales?** Using Freshsales, We can easily manage and track our sales deals with an intuitive pipeline management system. The customizable deal stages allow for clear visualization and monitoring of each deal's progress. **What do you dislike about Freshsales?** The analytics reports do not always provide us with real-time information. It may take a few minutes for the dashboards to update. It is necessary to refresh the dashboards. **What problems is Freshsales solving and how is that benefiting you?** Creating a pipeline by linking marketing strategy directly to the CRM. A pipeline can be established by connecting marketing strategy to the CRM, streamlining the sales cycle and efficiently identifying promising opportunities while avoiding unproductive ones. This process saves time and increases the likelihood of success. ### 8. It is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** BrijMohan C. | Sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Freshsales?** Easy to operate and easy to check the all details. **What do you dislike about Freshsales?** Very Slow some times and not working properly. **What problems is Freshsales solving and how is that benefiting you?** Sometime we found same lead with many time. Please fix it so that I am not getting any duplicay ### 9. Email sequencing **Rating:** 4.0/5.0 stars **Reviewed by:** Lawrence K. | Resource Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Freshsales?** CRM and the email marketing tool helps in sending bulk email to targeted decision makers. **What do you dislike about Freshsales?** Need to improve on support service since there is delay in responding to queries. **What problems is Freshsales solving and how is that benefiting you?** Sending bulk emails which was a big challenge and managing the leads resppnse after sending the campaigns. ### 10. The best CRM out there at the moment **Rating:** 5.0/5.0 stars **Reviewed by:** Vasundhara B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Freshsales?** I like how easy reporting is. We are a sales-driven company, and CRM for us is crucial. **What do you dislike about Freshsales?** Web forms have limitations. It cannot easily automated with Google Forms. **What problems is Freshsales solving and how is that benefiting you?** Reporting is easy with FS. Its highly customizable nature is superior. ### 11. Freshsales has been easy to use for day one. **Rating:** 3.5/5.0 stars **Reviewed by:** Vernon D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Freshsales?** It is very easy to use and understand. Not a lot of training needed to use the system. **What do you dislike about Freshsales?** Changes without notification. When you log in the will be changes to the layout. **What problems is Freshsales solving and how is that benefiting you?** Helping me keep track of my sales and activity pipeline. ### 12. It's a well balanced tool for Managing, Analytics and easily filtering the contacts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Freshsales?** UI & UX, filtering options, bulk & updating fileds and analytics more... **What do you dislike about Freshsales?** Sometimes application is lagging and facing some issues in sales sequence other than that everything was good **What problems is Freshsales solving and how is that benefiting you?** Easily bulk update any single field and its saving a lot of time by filtering and updating the fields ### 13. A very intuitive solution for marketing and sales automations **Rating:** 4.5/5.0 stars **Reviewed by:** Igor M. | Creative coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Freshsales?** I've already used a few softwares for these purposes but Freshsales was by far the most intuitive and easy to use. The features are endless and there's so much to learn everyday! **What do you dislike about Freshsales?** Sometimes it's easy to get lost between so many updates and new features. There's always something new and it's not very easy to find out what. **What problems is Freshsales solving and how is that benefiting you?** We were able to track and automate our clients behaviour in our website and straighten our relationship with them. ### 14. Smooth app,easy to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Maxwell M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Freshsales?** Its easy to maneuver through and provides quick data analysis tools. **What do you dislike about Freshsales?** Analytics should come with drop icons based on the data already entered. **What problems is Freshsales solving and how is that benefiting you?** Leads generation and Management. Able to track deal movement and categorize them accordingly. ### 15. Store your entire sales and marketing database **Rating:** 4.5/5.0 stars **Reviewed by:** Damien K. | Director Of Sales And Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Freshsales?** Because of its immense adaptability and ease of use, I love Freshsales. Setting up the system is streamlined, seamless and quick, so I can get my team up and running quickly to take advantage of its many benefits. And because the software is designed specifically for our sales process, there are no compromises and no great ideas are lost due to technology limitations. I'm also impressed with the customer service experience via email and live chat; not only are the response times incredibly fast, but they're always happy to help, which has made a huge difference to our day-to-day operations as well as our long-term success goals. **What do you dislike about Freshsales?** I find the cost associated with using Freshsales to be a major drawback. In addition, I am frustrated by the limited CRM features considering how much I am expected to pay for them. Furthermore, I don't seem to be able to take full advantage of all the features offered and this has been an ongoing problem that I have had difficulty resolving. **What problems is Freshsales solving and how is that benefiting you?** Freshsales solves the problem of having to buy multiple tools for split testing, conversion optimization and customer surveys. Using this program saves me a lot of money that I can invest elsewhere in my business - not only that, but it's an extension on Chrome so I don't even have to leave my browser. ### 16. An end to end solution for your customer relationship struggles **Rating:** 4.5/5.0 stars **Reviewed by:** Alex J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Freshsales?** It's UI. The User Interface is fantastic. It is really easy to use once we understand the system **What do you dislike about Freshsales?** The daily updates and the need to refresh the system every time an update roll out **What problems is Freshsales solving and how is that benefiting you?** Freshsales is a great tool as a tracker of records, history, and stuff when it comes to a customer journey. For someone who works in my field, it is very important to know what we communicate with customers and other onboarding details. Freshsales solves all this. It will be really hard to maintain all these details in an Excel file ### 17. Leading crm solution **Rating:** 4.5/5.0 stars **Reviewed by:** Iranna H. | Senior Inside Sales Representative for Google, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Freshsales?** Easy to use and good fit for mid size company **What do you dislike about Freshsales?** Nothing but could be automated with AI tools **What problems is Freshsales solving and how is that benefiting you?** Lead follow up and building Sales pipeline ### 18. Great tool, very sales focused, could do with some extra CRM features but definitely recommend. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Freshsales?** The integration with linkedin really helps build a picture of the person you are communicating with and the suggestions for who might be connected to them are very helpful to build a better understanding of the organisation. **What do you dislike about Freshsales?** It can be challenging to find historical information from older conversations and to pin or highlight important info. **What problems is Freshsales solving and how is that benefiting you?** We needed a place to store our customer information and make our conversations visible to others. Freshsales has definitely helped us achieve that goal. ### 19. Freshsales review by a Business Development Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Freshsales?** Contact Management: Freshsales allows users to store and manage customer information in a centralized database. It tracks and updates customer details, including contact information, interactions, and deal history. This feature facilitates efficient lead management and helps sales teams stay organized. Lead Management and Sales Pipeline: Freshsales provides tools for managing leads and tracking their progress through the sales pipeline. Users can capture leads from various sources, assign them to team members, and track their activities. This feature helps streamline the sales process and ensures leads are efficiently nurtured until conversion. **What do you dislike about Freshsales?** Mobile App Functionality: Although Freshsales provides a mobile app for on-the-go access, some users have reported that the mobile app could be more feature-rich and offer a smoother user experience. This is an area that the Freshsales team may have addressed or improved upon in subsequent updates. **What problems is Freshsales solving and how is that benefiting you?** Disorganized Sales Processes: Freshsales provides a centralized platform for managing customer relationships and streamlining sales processes. It helps businesses organize and track leads, automate workflows, and manage customer interactions, ensuring sales teams can efficiently follow up with tips and close deals. Inefficient Lead Management: Freshsales offers lead management capabilities, allowing businesses to capture and track leads from various sources. It helps prevent leaders from falling through the cracks by providing a systematic approach to lead nurturing and ensuring sales representatives have the necessary information to engage effectively with leads. ### 20. Freshsales is a good piece of software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Freshsales?** Freshsales gets the job done. It tracks everything that I need to track, and it works. **What do you dislike about Freshsales?** It's a bit slow. Also, there is no filter logic. Also, you can't use the power dialer on accounts, necessitating a workaround. **What problems is Freshsales solving and how is that benefiting you?** Tracking and following up with leads. ### 21. Super easy and super useful **Rating:** 5.0/5.0 stars **Reviewed by:** Joheb H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Freshsales?** Keeps track of work. Lead, account, deal, payment, crm management all in one **What do you dislike about Freshsales?** Nothing as of now. it is of full use to me **What problems is Freshsales solving and how is that benefiting you?** All sales related things ### 22. A platform that can provide a variety of different solutions to all your business woes **Rating:** 4.5/5.0 stars **Reviewed by:** Monish W. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Freshsales?** The best part about freshworks is its inate ability to analyse the data which we as users have already entered and generate a Digital Analysis that is presentable as a report. **What do you dislike about Freshsales?** With the ever evolving AI technology, I believe it would be of great value if there are more options available for the users to automate Email Marketing in more innovative and thought provoking ways. **What problems is Freshsales solving and how is that benefiting you?** As a person who craves for numbers and data to determine success in Business, Freshworks makes our lives a whole lot easier through its ability generate such reports with ease, whereas prior to our integration with Freshworks generating such reports to analyse Sales, Customer satisfaction and so forth was such a time consuming task. ### 23. A Comprehensive CRM Solution for SaaS Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Shalini S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Freshsales?** With a user-friendly interface, intuitive features, and a range of customization options, Freshsales is definitely the first choice for most users. **What do you dislike about Freshsales?** One potential drawback of Freshsales is its pricing structure, which may be a bit steep for small businesses or startups with limited budgets. While the software offers a wide range of features and customization options, some businesses may find it difficult to justify the cost, especially if they are not yet generating significant revenue. **What problems is Freshsales solving and how is that benefiting you?** One of the main problems that Freshsales solves is the difficulty of managing marketing and sales leads and tracking interactions with potential customers. With the ability to make two different pipelines and an easy board view, it becomes easy to see a comprehensive view. Freshsales provides a comprehensive platform for managing leads, tracking interactions, and monitoring deal progress, making it easier to prioritize sales efforts. ### 24. Amazing CRM for Sales Funnel **Rating:** 5.0/5.0 stars **Reviewed by:** Srinivas R. | Impact Catalyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Freshsales?** I loved using Fresh sales it really helps me to have track of my accounts, contacts, and the current stage of the sale. The UI is really great, If I forgot something it reminds me to do it via notification. **What do you dislike about Freshsales?** Nothing was found to dislike. I really enjoy using fresh sales. **What problems is Freshsales solving and how is that benefiting you?** Having track of the account that I'm persuing, Deal stage and comments helps to crack my sale. Its more productive ### 25. It has been interesting. **Rating:** 4.5/5.0 stars **Reviewed by:** Akinniyi A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Freshsales?** It has an effective CRM tool for a sales team. **What do you dislike about Freshsales?** No plan to train the many actual users on the sales team **What problems is Freshsales solving and how is that benefiting you?** Lead management and sales pipeline management. ### 26. Try Freshsales for a secure CRM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer C. | Leasing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Freshsales?** I absolutely love Freshsales for its huge potential as a CRM! This platform allows sales reps to streamline administrative tasks, increase productivity, and close more deals - all through an easy-to-use dashboard. In addition, users can track specific performance metrics, such as deal size and source, through statistical charts that show progress over time from multiple connections. This provides complete visibility into how leads are progressing through each interaction cycle, which is invaluable. **What do you dislike about Freshsales?** I dislike that Freshsales is limited in its uses and can be expensive. Its free customer relationship management platform comes with a number of limitations that make it difficult to use all the features available in other, more expensive sales and marketing automation solutions. Additionally, cost considerations are generally an ongoing issue when using Freshsales to manage accounts, contacts, and leads. **What problems is Freshsales solving and how is that benefiting you?** Freshsales solves the problem of streamlining the sales process by allowing me to easily manage and track leads. With its comprehensive lead layout, including notes and responsibilities assigned to each person on my team, I am able to confidently navigate each prospect interaction more efficiently than ever before. ### 27. Great product and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa R. | Manager of Training & Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Freshsales?** Freshsales was simple to learn and navigate. I liked some of the custom features. We used Freshsales everyday. Integrating with freshdesk and other freshworks software was good. **What do you dislike about Freshsales?** There wasn't enough options for user permissions within the freshworks. We needed admins in Freshsales to not be admins in Freshdesk. **What problems is Freshsales solving and how is that benefiting you?** How to track leads and sales. ### 28. Freshsales Review **Rating:** 4.5/5.0 stars **Reviewed by:** Nilgün D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Freshsales?** Thanks to Freshsales, I can easily manage the processes of my customers such as contact, account, deal. Thanks to its features such as whatsapp api, instagram chat and facebook lead ads, I can easily reach new customers and they can reach me very easily. **What do you dislike about Freshsales?** The features that I don't like on Freshsales are that the custom module feature does not open in new tabs like other modules and sometimes I cannot do what I want in the cpq option. **What problems is Freshsales solving and how is that benefiting you?** freshsales has made it very easy for me to organize mass email and whatsapp campaigns for customers, so I can reach customers very easily. In general, I can follow my customers who come in with various options such as facebook lead ads and webform very well. ### 29. Freshsales CRM has helped us track our sales data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Freshsales?** Customer support is fast and efficient. Also, find a lot of value in the analytics capabilities. **What do you dislike about Freshsales?** One downside is the lack of detailed reporting. Sometimes we want more than what the reports can give us. **What problems is Freshsales solving and how is that benefiting you?** They are solving the way we track deals and maintain organization as a company. ### 30. Gréât CRM for SMBs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Freshsales?** It's native integration with freshdesk and google workspace is excellent. Automated workflows are a bit hard to grasp **What do you dislike about Freshsales?** Automated workflows are a bit tricky. There is also no clear difference between automated sale sequences and journeys. **What problems is Freshsales solving and how is that benefiting you?** Keeping track of all our customers and the discussions we have with them in once central place ### 31. Great CRM for Sales Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Iqbal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Freshsales?** Very helpful in performing and managing day-to-day sales activities. Gives complete insights that help us to optimize and improve sales performance. Easy to use and helps in filtering the leads with numerous options. So we can channelize the leads as per our requirements. **What do you dislike about Freshsales?** Sometimes we got the issue that on the Deals Page, we don't get the numbers. Each and every time we have to enter into the particular lead to get the contact number. **What problems is Freshsales solving and how is that benefiting you?** We are using it to manage the end-to-end sales cycle. Starting from getting the lead till we convert it to a closure, we use to record all the details, interactions, and quotations, in this CRM. It helps to prioritize based on the different stages, which can customize as per our requirements. Overall a great sales management tool. ### 32. Review for Freshsales **Rating:** 4.0/5.0 stars **Reviewed by:** Steven S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Freshsales?** Freshsales lead pipeline is very nice. It's fairly straight forward and not a whole lot to it. Easy to use, intuitive and is superior to many other platforms out there. **What do you dislike about Freshsales?** I feel like there are too many options in freshsales. Of course you can build out your freshsales the way you want it, but I still do think are too many fields. Other than that I think it's very easy to use. **What problems is Freshsales solving and how is that benefiting you?** Freshsales is helping me organize my leads and it's benefiting me by knowing when I last contacted the person I am trying to get in touch with. No real complaints. ### 33. one of the great advantages of Freshsales! **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Freshsales?** Truly, one of the greatest advantages of Freshsales is the ability to access the contact information via the cell phone. When I am out of my office and need a client's telephone number, all I have to do is access the Freshsales mobile application. What a marvelous convenience ! **What do you dislike about Freshsales?** At this time, I cannot think of anything that I dislike. **What problems is Freshsales solving and how is that benefiting you?** All of the informationt at my immediate disposal. People ask me how many clients I have. Until I had everything added to the CRM, I had NO idea how many clients I had. ### 34. not user friendly software **Rating:** 3.5/5.0 stars **Reviewed by:** Janrail s. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Freshsales?** easy to understand sales reviwe and easy to manage sale revenue **What do you dislike about Freshsales?** this is not use friendly filter option not easy to apply **What problems is Freshsales solving and how is that benefiting you?** this is solve the sales issue easly manage the lead and cusromer relation lead utilization ### 35. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Freshsales?** It is simple to navigate and manage all of my people :) I like that I can easily filter through lists when targeting different things and pull up a list based off my needs rather than clicking on each file. **What do you dislike about Freshsales?** It would be nice if it were easier to view phone numbers by just a click on the file name rather than having to click into each file individually, click the contact, and then receive the phone number. **What problems is Freshsales solving and how is that benefiting you?** It is helping me by having everything I need in one place and being able to filter through what I need. It definitely has made it easier on me ### 36. Freshsales experience **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Freshsales?** After utilizing it for a bit and gaining a level of comfort, it allows me to very easily keep track of my clients and their needs. **What do you dislike about Freshsales?** The app still is a bit difficult to navigate. **What problems is Freshsales solving and how is that benefiting you?** Freshsales is solving my problems with keeping up with clients emails and information. ### 37. Could be better **Rating:** 2.0/5.0 stars **Reviewed by:** Amy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Freshsales?** Freshsales allows you to mark the client as yours and also allows you t track where you are with the clent and leave notes from when you and the client talked aboiut **What do you dislike about Freshsales?** Fresh sales is very basic and you need to add different properties to fresh sale in order for you to see what you want when receiving a call **What problems is Freshsales solving and how is that benefiting you?** Not so sure what they are solving but their freshacller def needs some updating work done where you can see the client info when the call is given instead of looking for the client in the search ### 38. Boost your advertising success with Freshsales **Rating:** 4.5/5.0 stars **Reviewed by:** Kai K. | Technical Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Freshsales?** What I like most about Freshsales is its ease of use and intuitive interface. We can easily update our customer information with just a few clicks, saving us time on manual data entry. The ability to quickly organise reports gives me more insight into each deal and better visibility of overall sales performance from one system was also an important factor in choosing Freshsales over other CRM options for my business. I also find it really helpful that we're notified when someone updates or makes changes to a record - this way I'm always up to date with what's going on across the teams. **What do you dislike about Freshsales?** If Freshsales had technology that could automatically assess problems and suggest possible solutions, it would be much more beneficial to me as a customer. It would also alleviate the frustration of having to communicate with technical support multiple times before getting the answer or solution I'm looking for. **What problems is Freshsales solving and how is that benefiting you?** With Freshsales, I am able to track the progress of our sales pipeline more effectively and identify opportunities for improvement. This powerful CRM tool provides real-time insight into customer relationships so we can better anticipate their needs and quickly increase conversions. ### 39. Freshsales Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Freshsales?** Information is quick to find and easy to navigate. **What do you dislike about Freshsales?** No notification is sent when a new voice message is received **What problems is Freshsales solving and how is that benefiting you?** How often are Contacts being communicated with What percentage of Contacts turn into Opportunities ### 40. Freshsales is a very informative system **Rating:** 3.5/5.0 stars **Reviewed by:** Dumi S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Freshsales?** The options in display. Table and Kanban **What do you dislike about Freshsales?** The ability to not see all the details on a deal **What problems is Freshsales solving and how is that benefiting you?** It give you a option to filter leads according to your needs. Makes it quicker to get hold of clients ### 41. it is amazing and very easy to use, accessible and safe. **Rating:** 5.0/5.0 stars **Reviewed by:** Abegail L. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Freshsales?** What I like the most is that it is very organized and easy to input updates on clients' accounts. **What do you dislike about Freshsales?** nothing in particular. it works very well. **What problems is Freshsales solving and how is that benefiting you?** The problem that Freshsales helped me to solve is tracking the recent conversations with the clients and lead calling in to help them get back on track and process their requests. ### 42. I am a fresh sales specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Aleyna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Freshsales?** I have done many projects in freshsales suite. I have many projects about the health sector, especially in Turkey. The difference from other CRMs is that the marketing, sales and call center is managed in a single window. **What do you dislike about Freshsales?** needs to improve on searches. Because all users see each other's calls. It is also like this in the chat section. everyone sees their chat conversations. Of course there are other topics as well. **What problems is Freshsales solving and how is that benefiting you?** freshsales especially has call center integration. it also has whatsapp, instagram, facebook, webform integrations No 3rd party application is required.Zapiera, for example, is not needed. ### 43. Great Experience, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Freshsales?** It is user friendly and you can organize wey well your customers **What do you dislike about Freshsales?** I have not seen anything that I dislike. **What problems is Freshsales solving and how is that benefiting you?** It lets me be orginzed with my leads and be able to send emails from it. ### 44. Amazing CRM with all featuresyou need **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Freshsales?** Dialer connectivity and various countries' availability Customization and filtration options for contacts and companies All required details to contact a prospect whether it's a sales sequence or automatic reply tracking **What do you dislike about Freshsales?** Customer care miscommunication between fresh sales & fresh caller which ends up with the client going back and forth without an understanding of what's going on. **What problems is Freshsales solving and how is that benefiting you?** Comapnies organzaiton and data Managing prospects & existing account Email marketing sequences Tracking emails and agents' performance Deals creation and tracking ### 45. Very easy to use for first time users with lots of quick CRM functions **Rating:** 4.5/5.0 stars **Reviewed by:** Devyani S. | Customer Relations Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Freshsales?** I liked their easy-to-use workspace where I can easily find tooltips to know what that means. Even though it's quick to set up the entire system on any platform, I have to add my mailbox like Gmail, from where it automatically adds my contact emails to the sales dashboard. I also have good responses from their support team whenever I message or call them for help. They used to solve the issue with passion and quickly. **What do you dislike about Freshsales?** Little bit costly for a small business and has lots of glitches while integrating with freshcaller and freshdesk. Sometimes reported getting overwhelmed with wrong attributes when exported in an excel sheet but support get it solved for you fast. **What problems is Freshsales solving and how is that benefiting you?** I used to do all my sales things on an excel sheet which was a little time-consuming but in my control, I needed a solution to replace the excel sheet with some simple easy-to-learn, and elevate things in team easily. Freshsales solved these issues and get me onboard easily with their support team help. From now on I was using this tool even on my phone with quick report analysis. ### 46. A likely lifelong user of Freshsales **Rating:** 5.0/5.0 stars **Reviewed by:** Reggie S. | Retirement & Employee Benefits Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Freshsales?** Freshsales is easy to use and has great marketing features. **What do you dislike about Freshsales?** I honestly can't say what I do not like about Freshsales. **What problems is Freshsales solving and how is that benefiting you?** 1. Tracking task and meetings 2. Email Marketing 3. Client management ### 47. Review on Freshsales CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sam V. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Freshsales?** User friendly, customizable, easy reports, org level views, easy pipeline management, easy integration with Offices 365. secure, spam free, GDPR compliant, marketting mailers **What do you dislike about Freshsales?** nothing much basis of how we have used it for the last 4 years **What problems is Freshsales solving and how is that benefiting you?** Email marketing, lead gen, call tracking, activity tracking, sales analytics, customer data management securely ### 48. Great for SMB Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Charles C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Freshsales?** Freshsales is easy and clear to use. The screens are laid out well in both laptop and mobile uses. **What do you dislike about Freshsales?** Lack of external plugins for extension. There isn't a large ecosystem for external features. **What problems is Freshsales solving and how is that benefiting you?** Freshsales makes it easy to communicate with our large customer and prospect base. ### 49. Very easy to use and helps me stay organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Freshsales?** Tasks allow me to keep my daily, weekly, monthly things to do at my fingertips. It also allows me to review recent or older emails and see if those emails have been opened. **What do you dislike about Freshsales?** I do not like the newest format of the customer cards. The old versions had smaller sized cards and showed more card/accounts ona single screen **What problems is Freshsales solving and how is that benefiting you?** Help me stay orgaized and track client responses to emails ### 50. Freshsales does what's needed and nothing less or more than that. Great CRM for small teams. **Rating:** 3.5/5.0 stars **Reviewed by:** Aru P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Freshsales?** It's very simple to use and has all the basic functions in place that are required in a CRM. The user views are spaced neatly, and it's easy to search for any particular data about the lead without much hassle. The deals pipeline is also great for having a view of what deals are in line to be closed each month. It helps our marketing and sales team to build customer lists and have set filter views. This enables them to reach out to prospects and customers at scale with updates, as well as track them and take necessary actions. The integration with Freshchat also helps us take website chats while working the sales deals. For eg, if someone is on the website and needs instant help, we are right there. Also we know where they are chatting from so gives us context. For small teams that are starting out, it is a great tool to consider. The product is easy to understand and fairly intuitive for us. The entire sales team found the onboarding process and using the tool easy. Their support team is responsive and helpful too. Not the best, but it mostly gets the job done. **What do you dislike about Freshsales?** As more data started flowing into the CRM, we found it challenging to manage the workflows and settings without breaking things. When we make a small change to our sequence, it screws up the whole thing. There are no triggers or fail checks when we do something big to warn us about anything. And if there was anything wrong done during the initial set-up, it was almost impossible to correct it at a later stage. We write data from our website forms and multiple places to Freshsales in custom fields. Specific flows don't work following expected behaviour as in other commonly used CRMs. Freshsales doesn't adapt to us; we will need to adapt to it. Most problems have some workaround but workarounds don't work all the time, and this can get frustrating for the admin setting up the account. There are some issues with email deliverability too, when sending out bulk emails from Freshsales. I figured that many emails were not being delivered properly. The reporting on email opens and clicks isn't that great, and I have often found it misleading. When I wanted to pull out reports on certain types of users, I had to add a tag and then take a report because the built-in reporting didn't support that. As our team grows and we want more advanced features in marketing or CS, we find it quite shorthanded. We need to buy other products in their suite and it's not a very integrated experience when using freshchat or freshmarketer. Another problem with Freshsales is the speed at which they resolve bugs. We reported a bug two years ago, and they mailed us only recently, saying they fixed it. By this time, we are already considering other options like Hubspot and Salesforce. **What problems is Freshsales solving and how is that benefiting you?** Freshsales helps manage customer relations in our organisation. We are a small team having six users on Freshsales and have been using it for 3 to 4 years for marketing, sales and customer success. We are able to track the prospects, send out sequence emails and newsletters and engage with them for our business. The core problem we are solving is tracking the prospects and leads. We write leads who visit our website into Freshsales and our sales team reaches out to them through active sales sequences and also other individual sales activities. Our marketing team puts them on a nurture sequence if they go cold. For paid customers or potential opportunities, we track them on the deals pipeline to make sure there is good tracking and timely follow-ups as needed. At different stages of the deal, we have playbooks that tell the salespeople what to do and what to send to keep the prospects engaged. Having moved from a fragmented process using Pipedrive, google sheets and multipe other things, Freshsales was a great starter. The AI sales management is not that great, but that's largely because we have a lot of incorrect data from the past. Same case with the lead scoring. ## Freshsales Discussions - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) - 1 comment, 1 upvote - [Is there a way to create personalized dashboards for sales management?](https://www.g2.com/discussions/is-there-a-way-to-create-personalized-dashboards-for-sales-management) - 1 comment, 1 upvote - [Can you help me with a personalised demo for better productivity with the product.](https://www.g2.com/discussions/14596-can-you-help-me-with-a-personalised-demo-for-better-productivity-with-the-product) - 1 comment, 1 upvote - [How can integrate FreshSales with MailChimp](https://www.g2.com/discussions/14470-how-can-integrate-freshsales-with-mailchimp) - 1 comment, 1 upvote - [View Freshsales pricing details and edition comparison](https://www.g2.com/products/freshsales/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+08%3A48%3A53+-0500&secure%5Bsession_id%5D=c079f69b-7701-486d-9c96-ab1effe26b52&secure%5Btoken%5D=2f0d2b1b4b6b100ff0739b91a80030a3f2bfb5808d75c5fac196905dbf3f6438&format=llm_user) ## Freshsales Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Freshsales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting - Campaign Management - Workflow Management - Template Management **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising - Drip Campaigns - Multi-Campaign **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Freshsales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,683 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,297 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,840 reviews)