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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$24.00 1 Seats Per Month
Freshsales
Star Rating
(1,219)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansPipedrive
Star Rating
(2,813)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in its Task Management feature, scoring 9.1, which allows for efficient organization of daily activities, while Freshsales, with a score of 8.9, offers solid task management but lacks some of the advanced functionalities that Pipedrive provides.
- Reviewers mention that Freshsales shines in Building and Personalizing Emails, achieving a score of 8.9, which is higher than Pipedrive's 8.1. This feature allows users to create more engaging and tailored email campaigns, enhancing customer interaction.
- G2 users highlight that Pipedrive's Opportunity & Pipeline Management is robust, scoring 8.8, which helps users effectively track sales opportunities. In contrast, Freshsales scores slightly lower at 8.7, indicating that while it is effective, it may not offer the same level of detail and control.
- Users on G2 report that Freshsales provides superior Customer Support, with a score of 8.6 compared to Pipedrive's 7.9. Reviewers appreciate the responsiveness and helpfulness of Freshsales' support team, which can be crucial for businesses needing quick assistance.
- Reviewers mention that Pipedrive's Customization options, particularly in Custom Fields, score 8.3, allowing users to tailor the CRM to their specific needs. Freshsales, however, excels with a score of 9.1, offering more flexibility in customization, which users find beneficial for adapting the software to their workflows.
- Users say that Freshsales' Lead Management capabilities are impressive, scoring 8.9, which includes features like Lead Qualification and Lead Follow-up. Pipedrive, while effective with a score of 8.5, does not match the comprehensive approach Freshsales takes in managing leads throughout the sales funnel.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Freshsales
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.5
2,482
Ease of Use
9.0
1,052
8.9
2,518
Ease of Setup
8.8
559
8.7
1,537
Ease of Admin
8.9
535
8.6
994
Quality of Support
8.8
1,009
8.4
2,122
Has the product been a good partner in doing business?
9.0
529
8.7
962
Product Direction (% positive)
9.3
1,033
8.8
2,446
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.5
1999
|
Verified
8.3
417
Feature Not Available
8.8
707
|
Verified
8.8
2036
|
Verified
8.5
705
|
Verified
8.6
2047
|
Verified
8.3
507
|
Verified
7.7
1608
|
Verified
8.6
336
|
Verified
8.3
1099
|
Verified
8.2
482
|
Verified
7.7
1609
|
Verified
8.1
468
7.7
1564
8.4
510
|
Verified
7.8
1666
Marketing Automation
8.5
548
7.5
1496
|
Verified
8.5
522
7.5
1482
|
Verified
8.9
627
8.5
1818
|
Verified
7.9
114
7.5
1445
|
Verified
Customer Support
8.5
534
7.9
1004
8.6
542
7.8
985
8.6
548
8.0
1015
8.2
458
7.5
1473
8.4
478
7.7
958
Reporting & Analytics
8.4
629
|
Verified
8.0
1852
|
Verified
8.6
665
|
Verified
8.3
1940
|
Verified
8.3
508
|
Verified
7.9
1715
|
Verified
Mobile & Social
Feature Not Available
7.6
1421
|
Verified
8.1
208
|
Verified
7.4
1375
|
Verified
8.3
331
|
Verified
7.9
1582
|
Verified
Platform
8.4
404
|
Verified
8.2
1332
|
Verified
8.5
393
|
Verified
8.3
1314
8.7
414
|
Verified
8.4
1351
|
Verified
8.3
314
|
Verified
8.2
1166
|
Verified
7.7
258
7.3
1058
|
Verified
8.0
301
|
Verified
7.8
1167
8.8
408
|
Verified
8.7
1316
|
Verified
8.0
285
|
Verified
7.8
1122
Integration
8.4
375
|
Verified
8.1
1223
|
Verified
8.3
331
|
Verified
8.0
1156
|
Verified
7.9
297
|
Verified
7.9
1089
|
Verified
Generative AI
7.6
84
Feature Not Available
Agentic AI - CRM
Not enough data
7.2
167
Not enough data
7.5
168
Not enough data
7.4
166
Not enough data
7.2
167
Not enough data
7.3
166
Not enough data
7.3
167
Not enough data
7.5
168
Email Marketing
Not enough data
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
204
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Integration
Not enough data
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
8.3
76
8.3
16
7.8
72
8.2
14
7.3
71
8.3
15
7.7
76
Additional Functionality
8.4
15
8.2
74
8.2
12
6.7
70
8.4
15
7.8
78
8.5
11
6.9
71
8.3
13
7.5
73
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.2
65
Not enough data
7.3
64
Not enough data
7.4
64
Incentives
8.5
28
6.9
391
8.6
29
7.4
399
7.9
28
Feature Not Available
8.3
30
7.1
394
Personalization
8.8
32
7.7
413
8.6
33
7.9
406
8.6
34
8.2
424
8.4
31
8.0
410
Administrative
8.5
32
7.8
405
8.4
29
7.7
399
8.4
28
7.5
386
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
7.6
55
Not enough data
7.5
54
Not enough data
7.6
55
Not enough data
7.8
55
Not enough data
8.1
54
Analytics
8.8
224
8.0
253
8.8
217
8.2
255
8.2
50
8.1
247
Customizations
9.0
234
8.2
265
9.2
239
8.3
254
8.9
246
8.3
266
8.6
220
7.9
255
8.9
241
8.3
256
Generative AI
7.7
32
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
57
Not enough data
7.4
57
Not enough data
7.3
57
Not enough data
7.2
56
Data Sourcing
8.1
84
7.8
424
8.4
84
8.0
428
8.2
78
7.9
425
8.4
89
8.4
432
8.3
84
8.0
418
Predictive Analytics
8.1
85
7.7
420
8.2
83
7.8
422
8.0
78
7.3
405
7.6
80
7.7
413
Sales Management
8.4
89
8.6
438
7.8
79
7.6
410
8.3
84
8.3
419
8.7
89
8.7
437
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Pipedrive are categorized as Online Form Builder, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Scoring, Visitor Identification, and Marketing Automation
Pipedrive is categorized as Email Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
10.7%
Information Technology and Services
10.2%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
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