Compare Freshsales and Pipedrive 
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$24.00 1 Seats Per Month
Freshsales
Star Rating
(1,223)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansPipedrive
Star Rating
(2,968)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in user experience, with many praising its intuitive interface that simplifies deal monitoring and organization. Users appreciate features like deal win animations and the ability to set reminders, which help keep their sales processes on track.
- According to verified reviews, Freshsales is recognized for its ease of use, particularly for beginners. Users highlight its powerful CRM features, such as lead scoring and automation, which enhance sales productivity while maintaining a user-friendly experience.
- Reviewers mention that Pipedrive's implementation process is notably quick and straightforward, with many users finding the onboarding wizard helpful for getting started. This contrasts with Freshsales, where some users feel that while it is easy to learn, it may not be as seamless for more complex setups.
- Users say that Pipedrive's strong focus on collaboration among teams is a significant advantage, allowing for better organization and communication. This is particularly beneficial for small businesses looking to streamline their sales efforts.
- G2 reviewers highlight that Freshsales offers valuable customization options, enabling users to create personalized filters for lead management. This flexibility is appreciated, especially for teams that need to track various lead statuses effectively.
- According to recent feedback, while Pipedrive has a higher overall satisfaction score, Freshsales shines in specific areas like customer support and product direction, with users noting its responsive support and positive outlook for future updates.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Freshsales
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.5
2,575
Ease of Use
9.0
1,052
8.8
2,612
Ease of Setup
8.8
559
8.7
1,619
Ease of Admin
8.9
535
8.6
1,019
Quality of Support
8.8
1,009
8.4
2,202
Has the product been a good partner in doing business?
9.0
529
8.7
987
Product Direction (% positive)
9.3
1,033
8.8
2,537
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.5
2040
|
Verified
8.3
417
Feature Not Available
8.8
707
|
Verified
8.9
2100
|
Verified
8.5
705
|
Verified
8.6
2094
|
Verified
8.3
507
|
Verified
7.7
1614
|
Verified
8.6
336
|
Verified
8.3
1118
|
Verified
8.2
482
|
Verified
7.7
1615
|
Verified
8.1
468
7.7
1569
8.4
510
|
Verified
7.8
1674
Marketing Automation
8.5
548
7.5
1511
|
Verified
8.5
522
7.5
1492
|
Verified
8.9
627
8.5
1848
|
Verified
7.9
114
7.5
1448
|
Verified
Customer Support
8.5
534
7.9
1008
8.6
542
7.8
988
8.6
548
8.0
1019
8.2
458
7.5
1476
8.4
478
7.7
961
Reporting & Analytics
8.4
629
|
Verified
8.0
1870
|
Verified
8.6
665
|
Verified
8.3
1958
|
Verified
8.3
508
|
Verified
7.9
1720
|
Verified
Mobile & Social
Feature Not Available
7.6
1424
|
Verified
8.1
208
|
Verified
7.4
1376
|
Verified
8.3
331
|
Verified
7.9
1589
|
Verified
Platform
8.4
404
|
Verified
8.2
1342
|
Verified
8.5
393
|
Verified
8.3
1334
8.7
414
|
Verified
8.4
1358
|
Verified
8.3
314
|
Verified
8.2
1169
|
Verified
7.7
258
7.3
1059
|
Verified
8.0
301
|
Verified
7.8
1171
8.8
408
|
Verified
8.7
1324
|
Verified
8.0
285
|
Verified
7.8
1125
Integration
8.4
375
|
Verified
8.1
1228
|
Verified
8.3
331
|
Verified
8.0
1163
|
Verified
7.9
297
|
Verified
7.8
1091
|
Verified
Generative AI
7.6
84
Feature Not Available
Agentic AI - CRM
Not enough data
7.3
169
Not enough data
7.6
172
Not enough data
7.5
170
Not enough data
7.3
169
Not enough data
7.3
168
Not enough data
7.3
169
Not enough data
7.6
172
Email Marketing
Not enough data
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
205
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Integration
Not enough data
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
8.3
76
8.3
16
7.8
72
8.2
14
7.3
71
8.3
15
7.7
76
Additional Functionality
8.4
15
8.2
74
8.2
12
6.7
70
8.4
15
7.8
78
8.5
11
6.9
71
8.3
13
7.5
73
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
8.5
28
6.9
391
8.6
29
7.4
400
7.9
28
Feature Not Available
8.3
30
7.1
395
Personalization
8.8
32
7.7
414
8.6
33
7.9
408
8.6
34
8.3
428
8.4
31
8.0
411
Administrative
8.5
32
7.8
408
8.4
29
7.7
401
8.4
28
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
8.8
224
8.0
255
8.8
217
8.2
256
8.2
50
8.1
249
Customizations
9.0
234
8.2
267
9.2
239
8.3
256
8.9
246
8.3
269
8.6
220
7.9
257
8.9
241
8.3
258
Generative AI
7.7
32
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
8.1
84
7.8
425
8.4
84
8.0
431
8.2
78
7.9
426
8.4
89
8.4
435
8.3
84
8.0
420
Predictive Analytics
8.1
85
7.7
422
8.2
83
7.8
424
8.0
78
7.4
407
7.6
80
7.7
416
Sales Management
8.4
89
8.7
441
7.8
79
7.6
410
8.3
84
8.3
419
8.7
89
8.7
441
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Pipedrive are categorized as Online Form Builder, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Scoring, Visitor Identification, and Marketing Automation
Pipedrive is categorized as Email Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
10.9%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.2%
Real Estate
3.2%
Other
61.5%
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
