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Compare Freshsales and Pipedrive 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (72.5% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$24.00 1 Seats Per Month
Freshsales
Star Rating
(1,221)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansPipedrive
Star Rating
(2,890)4.3 out of 5
Market Segments
Small-Business (72.5% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in providing a clear and intuitive user experience, particularly with its visual pipeline management. Users appreciate the drag-and-drop functionality, which allows them to easily track deals and move opportunities through stages without added complexity.
- Users say that Freshsales stands out for its user-friendly interface and customization options. Many find it easy to organize leads and create personalized filters, which helps them manage their sales pipeline effectively and saves time on follow-ups.
- According to verified reviews, Pipedrive's implementation process is praised for being smooth and straightforward. New users have highlighted the intuitive onboarding wizard that helps teams get up and running quickly, ensuring they can start managing their sales effectively from day one.
- Reviewers mention that Freshsales offers strong automation capabilities, which simplify lead management and enhance productivity. Users appreciate features that automate follow-ups and provide a clear view of their sales pipeline, making it easier to stay organized.
- G2 reviewers highlight that while Pipedrive has a higher overall satisfaction score, Freshsales receives positive feedback for its customer support quality. Users have noted that Freshsales provides helpful resources and responsive support, which can be crucial for teams needing assistance.
- Users report that Pipedrive is particularly effective for small businesses, with a significant portion of its user base coming from this segment. The platform's structured flow and reminders help teams stay organized and ensure that no customer falls through the cracks, making it a reliable choice for growing companies.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Freshsales
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.5
2,520
Ease of Use
9.0
1,052
8.9
2,557
Ease of Setup
8.8
559
8.7
1,570
Ease of Admin
8.9
535
8.6
1,007
Quality of Support
8.8
1,009
8.4
2,155
Has the product been a good partner in doing business?
9.0
529
8.7
976
Product Direction (% positive)
9.3
1,033
8.8
2,485
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.5
2016
|
Verified
8.3
417
Feature Not Available
8.8
707
|
Verified
8.8
2056
|
Verified
8.5
705
|
Verified
8.6
2070
|
Verified
8.3
507
|
Verified
7.7
1610
|
Verified
8.6
336
|
Verified
8.3
1107
|
Verified
8.2
482
|
Verified
7.7
1612
|
Verified
8.1
468
7.7
1566
8.4
510
|
Verified
7.8
1668
Marketing Automation
8.5
548
7.5
1503
|
Verified
8.5
522
7.5
1487
|
Verified
8.9
627
8.5
1830
|
Verified
7.9
114
7.5
1446
|
Verified
Customer Support
8.5
534
7.9
1006
8.6
542
7.8
986
8.6
548
8.0
1017
8.2
458
7.5
1475
8.4
478
7.7
960
Reporting & Analytics
8.4
629
|
Verified
8.0
1857
|
Verified
8.6
665
|
Verified
8.3
1947
|
Verified
8.3
508
|
Verified
7.9
1716
|
Verified
Mobile & Social
Feature Not Available
7.6
1422
|
Verified
8.1
208
|
Verified
7.4
1376
|
Verified
8.3
331
|
Verified
7.9
1585
|
Verified
Platform
8.4
404
|
Verified
8.2
1335
|
Verified
8.5
393
|
Verified
8.3
1318
8.7
414
|
Verified
8.4
1352
|
Verified
8.3
314
|
Verified
8.2
1166
|
Verified
7.7
258
7.3
1058
|
Verified
8.0
301
|
Verified
7.8
1168
8.8
408
|
Verified
8.7
1319
|
Verified
8.0
285
|
Verified
7.8
1122
Integration
8.4
375
|
Verified
8.1
1225
|
Verified
8.3
331
|
Verified
8.0
1157
|
Verified
7.9
297
|
Verified
7.8
1089
|
Verified
Generative AI
7.6
84
Feature Not Available
Agentic AI - CRM
Not enough data
7.3
169
Not enough data
7.6
170
Not enough data
7.5
168
Not enough data
7.3
169
Not enough data
7.3
168
Not enough data
7.3
169
Not enough data
7.6
170
Email Marketing
Not enough data
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
204
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Integration
Not enough data
8.2
225
Not enough data
7.8
223
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
8.3
76
8.3
16
7.8
72
8.2
14
7.3
71
8.3
15
7.7
76
Additional Functionality
8.4
15
8.2
74
8.2
12
6.7
70
8.4
15
7.8
78
8.5
11
6.9
71
8.3
13
7.5
73
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.2
65
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
8.5
28
6.9
391
8.6
29
7.4
399
7.9
28
Feature Not Available
8.3
30
7.1
395
Personalization
8.8
32
7.7
414
8.6
33
7.9
407
8.6
34
8.2
426
8.4
31
8.0
410
Administrative
8.5
32
7.8
407
8.4
29
7.7
400
8.4
28
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
56
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
8.8
224
8.0
254
8.8
217
8.2
255
8.2
50
8.1
248
Customizations
9.0
234
8.2
266
9.2
239
8.3
255
8.9
246
8.3
267
8.6
220
7.9
256
8.9
241
8.3
256
Generative AI
7.7
32
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
8.1
84
7.8
425
8.4
84
8.0
429
8.2
78
7.9
426
8.4
89
8.4
433
8.3
84
8.0
419
Predictive Analytics
8.1
85
7.7
421
8.2
83
7.8
423
8.0
78
7.3
406
7.6
80
7.7
414
Sales Management
8.4
89
8.6
439
7.8
79
7.6
410
8.3
84
8.3
419
8.7
89
8.7
438
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Pipedrive are categorized as Online Form Builder, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Scoring, Visitor Identification, and Marketing Automation
Pipedrive is categorized as Email Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
10.8%
Marketing and Advertising
10.1%
Information Technology and Services
10.1%
Financial Services
4.2%
Real Estate
3.3%
Other
61.5%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
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