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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$0.00
Freshsales
Star Rating
(1,218)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansHubSpot Sales Hub
Star Rating
(13,314)4.4 out of 5
Market Segments
Small-Business (60.8% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Sales Hub excels in its Email Marketing capabilities, particularly in Sending Outbound Emails with a score of 9.0, while Freshsales offers a slightly lower score of 8.5 in the same area, indicating a more robust email outreach feature in HubSpot.
- Reviewers mention that Freshsales shines in Lead Management, scoring 8.9 compared to HubSpot's 8.8, suggesting that Freshsales provides slightly better tools for tracking and managing leads effectively.
- G2 users highlight that HubSpot Sales Hub has a superior Customer Support experience, with a score of 8.6 for its Knowledge Base compared to Freshsales' 8.6, but users note that Freshsales has a more user-friendly Customer Support Portal with a score of 8.6, indicating a better overall support structure.
- Users on G2 report that HubSpot's Sales Force Automation features, particularly in Opportunity & Pipeline Management, score 8.5, while Freshsales leads with 8.7, suggesting that Freshsales may offer more effective tools for managing sales opportunities.
- Reviewers mention that HubSpot Sales Hub's Customization options, especially in Custom Fields, score 9.1, which is higher than Freshsales' 8.9, indicating that HubSpot provides more flexibility for tailoring the software to specific business needs.
- Users say that Freshsales has a slight edge in Analytics, particularly in Sales Forecasting with a score of 9.0 compared to HubSpot's 8.8, suggesting that Freshsales may offer more accurate and insightful forecasting tools for sales teams.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Freshsales
Free Trial is available
HubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.7
1,038
8.6
9,704
Ease of Use
9.0
1,051
8.7
10,584
Ease of Setup
8.7
558
8.3
4,566
Ease of Admin
8.9
534
8.6
3,095
Quality of Support
8.8
1,008
8.6
8,737
Has the product been a good partner in doing business?
9.0
528
8.7
3,049
Product Direction (% positive)
9.3
1,032
8.7
9,283
Features by Category
Sales Force Automation
8.9
717
|
Verified
8.7
6007
|
Verified
8.3
416
Feature Not Available
8.8
706
|
Verified
8.5
5860
|
Verified
8.5
704
|
Verified
8.5
6060
|
Verified
8.3
507
|
Verified
7.8
4173
|
Verified
8.6
336
|
Verified
8.5
5029
|
Verified
8.2
482
|
Verified
7.8
3229
|
Verified
8.1
468
7.8
3136
|
Verified
8.4
510
|
Verified
8.2
2429
Marketing Automation
8.5
547
8.7
5353
|
Verified
8.5
521
8.5
5024
|
Verified
8.9
626
8.7
5159
|
Verified
7.9
113
8.1
4416
|
Verified
Customer Support
8.5
533
8.3
3606
|
Verified
8.6
541
8.2
2439
8.6
547
8.4
3273
|
Verified
8.2
457
8.0
3255
|
Verified
8.4
478
8.3
3487
|
Verified
Reporting & Analytics
8.4
628
|
Verified
8.2
5727
|
Verified
8.6
664
|
Verified
8.4
6085
|
Verified
8.3
508
|
Verified
7.9
4260
|
Verified
Mobile & Social
Feature Not Available
8.0
3784
|
Verified
8.1
208
|
Verified
8.1
2435
|
Verified
8.3
331
|
Verified
7.7
4103
|
Verified
Platform
8.4
403
|
Verified
8.1
2888
|
Verified
8.5
392
|
Verified
8.3
2504
|
Verified
8.7
413
|
Verified
8.5
2962
|
Verified
8.3
314
|
Verified
8.1
2269
|
Verified
7.7
258
7.5
1963
8.0
301
|
Verified
8.0
2563
|
Verified
8.8
407
|
Verified
8.6
2961
|
Verified
8.0
285
|
Verified
8.0
1652
Integration
8.4
374
|
Verified
8.4
2254
|
Verified
8.3
331
|
Verified
8.2
2355
|
Verified
7.9
297
|
Verified
8.1
2215
|
Verified
Generative AI
7.6
84
7.4
660
Agentic AI - CRM
Not enough data
7.1
200
Not enough data
7.1
198
Not enough data
7.3
197
Not enough data
7.1
199
Not enough data
7.0
198
Not enough data
7.0
198
Not enough data
7.1
198
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.3
6
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
8.4
525
8.3
19
8.6
621
8.6
20
8.8
649
8.7
18
8.9
656
Organization
8.6
20
9.0
678
8.9
19
8.8
664
7.9
19
8.6
602
Performance Analysis
7.9
17
8.3
556
8.3
23
8.8
665
Sales Analysis
7.8
20
8.5
560
8.8
21
8.7
616
Generative AI
8.3
12
8.1
154
7.9
13
8.3
155
Agentic AI - AI Sales Assistant
Not enough data
7.8
20
Not enough data
7.9
19
Not enough data
7.9
20
Not enough data
7.9
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
8.3
20
Integrated Workflows
9.0
236
|
Verified
8.8
1619
8.9
244
|
Verified
9.0
1661
8.4
182
|
Verified
8.3
1430
8.7
182
|
Verified
8.2
1330
8.9
219
|
Verified
8.8
1509
8.7
69
8.7
1371
8.8
64
8.6
1297
Repeatability and Reportability
8.9
206
|
Verified
8.6
1470
8.9
222
|
Verified
8.7
1537
8.9
220
|
Verified
8.6
1510
8.7
186
|
Verified
8.1
1387
7.6
57
Feature Not Available
AI and Automation
8.4
66
8.2
1238
8.2
69
8.1
1205
8.3
62
8.2
1196
7.9
63
7.8
1077
7.7
59
7.7
1023
Generative AI
8.2
28
7.3
488
Agentic AI - Sales Engagement
Not enough data
7.0
173
Not enough data
7.2
174
Not enough data
7.2
175
Not enough data
7.3
174
Not enough data
7.2
175
Not enough data
7.3
175
Not enough data
7.2
176
Call Analytics
Not enough data
8.2
299
Not enough data
7.9
267
Not enough data
8.0
276
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.5
241
Not enough data
7.7
251
Generative AI
Not enough data
7.6
110
Agentic AI - Conversation Intelligence
Not enough data
7.4
24
Not enough data
7.4
24
Not enough data
7.6
24
Not enough data
7.2
24
Not enough data
7.6
23
Not enough data
7.2
23
Not enough data
7.2
23
Responses
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
7.1
8
Automation - AI Agents
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.3
6
Platform
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.6
7
Autonomy - AI Agents
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.6
7
Not enough data
7.1
7
Generative AI
Not enough data
8.8
7
Not enough data
8.8
7
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.3
518
Not enough data
9.0
714
Not enough data
8.3
583
Not enough data
8.4
572
Not enough data
7.7
483
Branding & Customizatio
Not enough data
8.6
623
Not enough data
8.7
643
Not enough data
8.4
565
Automatic Rules & Configurations
Not enough data
8.7
617
Not enough data
8.9
626
Not enough data
8.5
583
Agentic AI - Business Scheduling
Not enough data
7.6
43
Not enough data
7.6
43
Agentic AI - Visitor Identification
Not enough data
5.7
16
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.6
75
Not enough data
6.7
75
Not enough data
6.5
75
Incentives
8.5
28
7.9
764
8.6
29
8.1
841
|
Verified
7.9
28
7.6
711
|
Verified
8.3
30
8.3
937
Personalization
8.8
32
8.4
962
8.6
33
8.5
1092
|
Verified
8.6
34
8.8
1190
|
Verified
8.4
31
8.5
982
|
Verified
Administrative
8.5
32
8.6
1015
|
Verified
8.4
29
8.4
895
|
Verified
8.4
28
8.3
852
Agentic AI - Email Tracking
Not enough data
6.8
111
Not enough data
6.8
111
Not enough data
7.0
111
Not enough data
6.9
111
Not enough data
6.9
110
Not enough data
6.8
111
Not enough data
6.9
112
Analytics
8.8
224
8.7
2082
8.8
217
8.8
2072
8.2
50
Feature Not Available
Customizations
9.0
234
8.8
2122
9.2
239
8.9
2122
8.9
246
8.8
2214
8.6
220
Feature Not Available
8.9
241
8.9
2194
Generative AI
7.7
32
7.5
478
Agentic AI - Sales Analytics
Not enough data
7.0
98
Not enough data
7.1
97
Not enough data
7.3
95
Not enough data
7.3
97
Not enough data
7.2
96
Data Sourcing
8.1
84
8.3
1346
8.4
84
8.4
1417
8.2
78
8.2
1285
8.4
89
8.6
1535
8.3
84
8.4
1379
Predictive Analytics
8.1
85
8.1
1336
8.2
83
8.2
1296
8.0
78
7.8
1123
7.6
80
7.9
1255
Sales Management
8.4
89
8.8
1545
7.8
79
7.9
1238
8.3
84
8.4
1399
8.7
89
8.9
1610
Agentic AI - Outbound Call Tracking
Not enough data
7.5
62
Not enough data
7.1
60
Calling
8.8
137
8.6
1189
8.8
120
8.1
983
8.7
130
8.6
1150
9.1
146
8.7
1181
Not enough data
7.9
69
Contacts
9.0
151
8.7
1256
9.0
137
8.4
1099
9.0
143
8.6
1159
Insights
9.1
165
9.1
1344
9.1
142
8.7
1186
8.9
123
Feature Not Available
9.0
145
Feature Not Available
9.0
141
8.4
1091
Not enough data
7.5
65
Agentic AI - Sales Enablement
Not enough data
7.0
60
Not enough data
7.0
59
Not enough data
7.0
58
Content Management
Not enough data
8.4
799
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
808
Not enough data
8.4
795
Analytics
Not enough data
8.4
875
Not enough data
8.4
878
Not enough data
8.4
822
Not enough data
8.3
797
Learning Management - Sales Enablement
Not enough data
7.4
34
Not enough data
7.3
34
Not enough data
7.5
34
Revenue Enablement - Sales Enablement
Not enough data
7.3
34
Not enough data
7.2
34
Not enough data
7.5
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and HubSpot Sales Hub are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, CRM, and Visitor Identification
Unique Categories
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Enablement, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
15.9%
Information Technology and Services
12.2%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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