--- title: Freshsales Reviews meta\_title: 'Freshsales Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1236 reviews by the users' company size, role or industry to find out how Freshsales works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1236 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Freshsales Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshsales but has limited features. Are you part of the Freshsales team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshsales Community](https://www.g2.com/products/freshsales/discuss) Languages Supported Arabic, Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Pricing Pricing provided by Freshsales. ### Growth Starting at $9.00 1 User Per Month ### Pro $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/freshsales/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/freshsales/competitors/alternatives) ## User Insights Average based on 1236 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Freshsales Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Eric V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric V.") EV Eric V. Director of Technical Sales Small-Business (50 or fewer emp.) 4/2/2024 "Works OK, but lacks features" 1.5/5 What do you like best about Freshsales? It's simple and easy to use. The user interface is straightforward. I've had good experiences with the support team. I use it daily. Review collected by and hosted on G2.com. What do you dislike about Freshsales? I used HubSpot at my last company, and Freshsales lacks a number of features that would make things easier. I liked that with Hubspot's integration to my email, I could automatically create a task to follow up when sending an email. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Tracking contacts and deals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Carlos V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos V.") CV Carlos V. Small-Business (50 or fewer emp.) 4/5/2024 "there could be a better way to get the reports, some time is kind of difficult" 5/5 What do you like best about Freshsales? the tracking and how we could be conect with fresh caller and get the analysis Review collected by and hosted on G2.com. What do you dislike about Freshsales? how we could download the data , some time is very hard to sownloading an even worst when i send it to email Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? the tracking of our leads, how do we work on them and the data that we generated on them, but again sometimes is difficult to download the data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Barbara L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara L.") BL Barbara L. Small-Business (50 or fewer emp.) 4/5/2024 "Sophisticated and wonderful" 5/5 What do you like best about Freshsales? Freshsales has helped me manage better through its filters, I can also create analysis tables to know the numbers of my collaborators in their calls and emails. Every day I can generate a report on it and satisfy my boss's needs. Review collected by and hosted on G2.com. What do you dislike about Freshsales? I don't like that I have time issues in terms of lag, possibly it could be due to the internet. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Ease of handling in numbers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 8/8/2024 "CRM with a built in dialler" 1.5/5 What do you like best about Freshsales? The dialler is esay to connect to the CRM and logs and records calls Review collected by and hosted on G2.com. What do you dislike about Freshsales? Workflow and customer journey/ stages are difficult to set up and Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Its built in dialler is really helpful and easy to make calls from the client record. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Noura N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noura N.") NN Noura N. Small-Business (50 or fewer emp.) 2/13/2024 "Very Easy to Use" 5/5 What do you like best about Freshsales? Freshsales helps me manage all clients and leads information. I love the reports functionality and being able to get my numbers straight away. Having a template for emails saves me so much time. I can attach files related to each lead or client, so I dont have to store so many files on my computer. The automated follow up emails help a lot too. Everytime I face an issue and reach out to customer support, they would do their best to solve the issue asap. I would definitely recommend this software if you are working in sales. Review collected by and hosted on G2.com. What do you dislike about Freshsales? None, everything is perfect. I cant think of anything to fix. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Having all leads in one place, keeping all information on the leads up to date. Storing files.. etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/12/2024 "Unifying Support, Sales and Marketing experience" 4.5/5 What do you like best about Freshsales? Fast onboarding, Smart usability, Complete API integration, Easy customization. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Online documentation not always updated with the product. The missing possibility to build button with custom action sometime create some difficulties. Lack of italian support. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? With Freshsales the information between sales agents is always up to date and the customer journey makes new customer engagement more effective Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John N.") JN John N. Small-Business (50 or fewer emp.) 9/19/2023 "Not Scalable (after extensive CRM customizations on Enterprise edition they can't fix FreshCaller" 0/5 What do you like best about Freshsales? Love the updated layout it can do almost everything we need at a reasonable price. The FreshCaller features didn't function because we purchased and customized them prior to August 2023. Buyer be aware you might need a future feature upgrade that will not be compatible with your current version of the system. Review collected by and hosted on G2.com. What do you dislike about Freshsales? No power dialer due to using an earlier build of the FreshSales CRM. Can you imagine spending time money and effort to get up and running to discover that you plan to deploy your system can't perform even with the highest tier Enterprise subscription? I've been struggling to get a refund as we were promised it would work. Now crickets when it comes to a fix or a refund. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Covers what all crms do but in what appeared to be an integrated package until a feature didn't function after spending a lot of time money and effort to configure the system. The answers are not justifiable given we purchased the Enterprise edition of FreshSales CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Oliver S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver S.") OS Oliver S. Small-Business (50 or fewer emp.) 4/9/2024 "Freshsales for the win!" 5/5 What do you like best about Freshsales? FreshSales gives you all of the functionality of a best of breed product, without the hefty price tag. Best of all, it integrates with a range of other FreshWorks and third party products really well. The team at FreshWorks are there to support you every step of the way, from onboarding through to customer success and support. We couldn't be happier to have made the switch. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Nothing so far! We've really enjoyed using the product over the months gone by. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? We're able to communicate with our clients in the way they like best. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Naresh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naresh B.") NB Naresh B. Team Member Mid-Market (51-1000 emp.) 8/5/2024 "Over I had very good performance experience using freshsales" 5/5 What do you like best about Freshsales? In Freshsales I like automated workflow to increase sales Review collected by and hosted on G2.com. What do you dislike about Freshsales? I dislike sometimes it won't respond to the instructions given by the user Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? The main and best thing was it can be fully automated using AI Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Joyce H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce H.") JH Joyce H. Small-Business (50 or fewer emp.) 4/5/2024 "I LOVE IT!!!!!" 5/5 What do you like best about Freshsales? I love him very much, every day I work with him he makes it much easier for me to follow up with my clients. I work everyday with Freshsale, is very friendly. I LOVE IT. Review collected by and hosted on G2.com. What do you dislike about Freshsales? No training available in the system, so I had to ask to my collegue. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Organization with my leads and email tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Freshsales? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshsales ](https://www.g2.com/products/freshsales/discussions/new) ![Sushil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushil S.") SS Sushil Singh • Last activity almost 3 years ago How to improve more on fresh sales 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) GU Guest User • Last activity over 2 years ago What is Freshsales used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-freshsales-used-for) [ View all Discussions ](https://www.g2.com/products/freshsales/discuss) ## Pricing Options Pricing provided by Freshsales. ### Growth Starting at $9.00 1 User Per Month ### Pro $39.00 1 User Per Month ### Enterprise $59.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/freshsales/pricing) Freshsales Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/freshsales-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image") Pipedrive 4.3/5(3,105) [ Compare Now ](https://www.g2.com/compare/freshsales-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) ##### ##### Freshsales Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/freshsales/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Visitor Identification](https://www.g2.com/categories/visitor-identification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best HR solution for streamlining hiring process](https://www.g2.com/discussions/best-hr-solution-for-streamlining-the-hiring-process)[Best RPA software for small businesses](https://www.g2.com/discussions/what-s-the-best-rpa-software-for-small-businesses)[What ecommerce platform holds up under traffic spikes during peak sale periods without checkout slowing down or breaking?](https://www.g2.com/discussions/which-ecommerce-platform-holds-up-under-traffic-spikes-during-peak-sale-periods-without-checkout-slowing-down-or-breaking) [What is the most user-friendly FTP and SFTP solution for a small web design agency where multiple team members need to access client file servers without technical overhead?](https://www.g2.com/discussions/what-is-the-most-user-friendly-ftp-and-sftp-solution-for-a-small-web-design-agency-where-multiple-team-members-need-to-access-client-file-servers-without-technical-overhead)[What platform integrates video ads with social media and OTT channels?](https://www.g2.com/discussions/what-platform-integrates-video-ads-with-social-media-and-ott-channels)[Pros and Cons Details](https://www.g2.com/products/freshsales/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)