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FIREHOUSE Software

3.1
(12)

FIREHOUSE Software is an integrated records management software that provides a database and graphical user interface so your data is entered at one time to help you manage your business and day to day operations and planning.

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FIREHOUSE Software Reviews

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FIREHOUSE review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
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"Great Software"

What do you like best?

I like that the user can be an administrator and create their own reports without technical assistance. They have annual conferences that cater to the user and the administrator. They teach you how to be self sufficient with your software. If you do need to contact user support, you get a real person that can tap into your computer via internet and walk you through exactly what you need to do.

What do you dislike?

Some modules are limited as to what you can add or delete to customize them. For example, when creating the 'truck check' section, I could only add so many items that needed to be checked. On inspections, it was difficult to get a report to print out for the customer that was easy to comprehend.

Recommendations to others considering the product

Firehouse has come a long way in the years I have used it. They are now offering cloud based so it can be used from anywhere. It is versatile and easy to use.

What business problems are you solving with the product? What benefits have you realized?

Inspection reports, incident reports, asset inventory. I like that you can set up reminders for annual inspections and they create a notice for the user and materials to send to the recipient of the inspection.

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FIREHOUSE review by Andre M.
Andre M.
Validated Reviewer
Verified Current User
Review Source
content

"Firehouse Software - Great for all sized departments"

What do you like best?

I like the seemingly endless options and add ons a user can add, based on their department or administrative needs. After setup, user and administrators have a plethora of data readily available that can help better serve administrative and community needs. The user support is top notch and works perfectly on a Windows platform.

What do you dislike?

The back end work and inputting the street information is painful and incredibly time consuming. I wish there was a way to auto populate. The downloaded updates are optional and can sometimes throw off certain functions or access on certain computers if/when they are downloaded.

Recommendations to others considering the product

Have a tech savvy staff member in place BEFORE moving forward. Otherwise it could take months to launch successfully. The AM should offer a more solid implantation schedule to potential users before going live. Consider budgetary needs and make sure all stakeholders understand the technical needs during the actual migration to the software. Training the responding staff and dispatchers may take more time than expected, especially in a city with high call volume.

What business problems are you solving with the product? What benefits have you realized?

Computer aided dispatch. A platform that can keep up with the rapid tech challenges and needs of a public agency. Aggregate data collection and analysis.

What Fire Department solution do you use?

Thanks for letting us know!
FIREHOUSE review by Adam R.
Adam R.
Validated Reviewer
Review Source
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"Firehouse RMS, outdated and antiquated "

What do you like best?

Firehouse is somewhat easy to use interface for the end user. There is some customization ability and can access the back end SQL databases to build third-party functions.

What do you dislike?

It is very antiquated and build on a foxpro back end. The report writing is very limited and clunky. Customization is very limited and the scheduling module is extremely confusion and cumbersome for daily operations. The functionalities are limited for most modern organizations.

What business problems are you solving with the product? What benefits have you realized?

Having a central place for data collection and analysis. We are able to pull some basic datapoints for operational evaluation.

FIREHOUSE review by Justin W.
Justin W.
Validated Reviewer
Review Source
content

"Not User Friendly"

What do you like best?

The software has a good appearance. It is easy on the eyes.

What do you dislike?

The software is not user friendly. A software that is designed to be utilized by firemen needs to be firefighter proof. This is not firefighter proof.

Recommendations to others considering the product

Have actual users fill out mock reports in a live conference so that software engineers who don't create reports for Fire or EMS can see where the faults are.

What business problems are you solving with the product? What benefits have you realized?

It allows for reporting to be completed to stay compliant, however the reporting system is not time efficient.

FIREHOUSE review by User in Public Safety
User in Public Safety
Validated Reviewer
Verified Current User
Review Source
content

"Firehouse Software...a bit of a challenge"

What do you like best?

I like that it allows for lots of storage with regard to tests, hydrant flows, inventory and runs.

What do you dislike?

It is not user friendly when trying to run reports. They are quite to hard to find and cannot really be changed.

What business problems are you solving with the product? What benefits have you realized?

We use this software to enter our daily runs, keep track of changes to inventory, log daily activities and other fire department related items.

FIREHOUSE review by Jyoti A.
Jyoti A.
Validated Reviewer
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"great resource for inspection"

What do you like best?

I liked the best that we can access and inspect anytime anywhere.

What do you dislike?

I don't like when I am unable to access some data because I don't have access to that.

Recommendations to others considering the product

It's a great resource to use.

What business problems are you solving with the product? What benefits have you realized?

I take care of inspecting the work people have been doing and take care of the incidents. I have access to the things quickly and easily.

FIREHOUSE review by Alyssa G.
Alyssa G.
Validated Reviewer
Review Source
content

"Firehouse Software"

What do you like best?

I liked the Firehouse Software interface. It was user friendly and easy to navigate.

What do you dislike?

The price was slightly higher than I anticipated.

Recommendations to others considering the product

Continue to advertise and do marketing to spread the word.

What business problems are you solving with the product? What benefits have you realized?

This software allows a fire department to save time, therefore saving money. This allows stores all the documents in a safe and retrievable manner.

FIREHOUSE review by Robert M.
Robert M.
Validated Reviewer
Review Source
content

"Excellent fire Dept software"

What do you like best?

I like the fact that with Fire house software I am able to put all my data into one place. Pre-plans, hydrants, reports, and pub ed events. Plus our training records and certifications.

What do you dislike?

Not very tablet or mobile friendly. It seems the mobile app software and the PC don’t like to play well together.

What business problems are you solving with the product? What benefits have you realized?

The simplistic placement of all our data in one location.

FIREHOUSE review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Firehouse Software"

What do you like best?

It does have lots of functions that are good for processing daily work.

What do you dislike?

It is not a very user friendly service. The reports are difficult to run and when you have something out of the normal report it is very hard to get ahold of someone.

What business problems are you solving with the product? What benefits have you realized?

Entry of daily work.

FIREHOUSE review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source
content

"It is good software but just not the direction we were heading"

What do you like best?

The user friendly-ness of it was great. I liked how it was set up. Really allowed for easy navigation of the system

What do you dislike?

It really was limited for Emergency Medical Service folks.

Recommendations to others considering the product

It is a great software for fire.

What business problems are you solving with the product? What benefits have you realized?

None now, we tried it out for awhile but it just didn't jive with the system we have in place for my volunteer service. Recommended it to the fire system.

FIREHOUSE review by User in Public Safety
User in Public Safety
Validated Reviewer
Review Source
content

"I am a Fire Marshal with 25 years of experience in the fire service"

What do you like best?

The organization of the program and the ease of finding what your looking for when searching in a an occupancy. The intergration of the FHInspector and the system.

What do you dislike?

The construction of specialized reports can be challenging and the customer service is sometimes an issue.

What business problems are you solving with the product? What benefits have you realized?

Business is not what I would say but keeping track of my occupancies is very helpful.

FIREHOUSE review by User in Airlines/Aviation
User in Airlines/Aviation
Validated Reviewer
Review Source
content

"Works well"

What do you like best?

It’s nice to have everything together in one location, call stats, training, personnel records.

What do you dislike?

I haven’t had any issues with this software.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit is the ease of creating reports and retrieving data.

Kate from G2

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* We monitor all FIREHOUSE Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.