# ImageTrend Reviews **Vendor:** ImageTrend **Category:** [Emergency Medical Services Software](https://www.g2.com/categories/emergency-medical-services) **Average Rating:** 4.2/5.0 **Total Reviews:** 47 ## About ImageTrend ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities we support. Founded in 1998, we serve more than 4,000 customers including 20,000 agencies across Fire, Emergency Medical Services, and Hospital segments. With our deep industry knowledge and advanced data analytics capabilities, we help our customers streamline operations, shape long-term strategies, and dramatically improve outcomes. Our comprehensive software solutions and dedicated team provide the confidence and intelligence our customers need to tackle today’s challenges and prepare for tomorrow’s uncertainties. ## ImageTrend Reviews ### 1. Consideration and acknowledgement to adjust customer needs **Rating:** 4.0/5.0 stars **Reviewed by:** Barrington F. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ImageTrend?** When it works, the configurability, flexibility, continuum, scalability for different agencies, and analytics. **What do you dislike about ImageTrend?** The instability and delays during a major transition (NERIS). Critical features such as daily roster population, slate-based crew importing, CQI workflows, and response time benchmarking have been delayed multiple times. While some of these features may have lower usage across the broader customer base, they have high operational impact for agencies that rely on them, particularly high-call-volume departments. **What problems is ImageTrend solving and how is that benefiting you?** For our agency, ImageTrend centralizes incident, patient care, dispatch, and operational data that would otherwise live in multiple disconnected systems. This reduces duplicate data entry, supports regulatory compliance (including state and federal reporting requirements such as NERIS), and creates a single source of truth for incident documentation and performance analysis. s. When functioning as intended, this data supports informed decision-making, staffing analysis, CQI initiatives, and transparent reporting to leadership, boards, and the public. ### 2. Unmatched Flexibility and Support for EMS Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | EMS Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about ImageTrend?** ImageTrend offers remarkable flexibility and power for EMS documentation and quality improvement. Its customizable forms, power tools, validations, and workflows enable agencies to adapt documentation processes to meet state requirements, all while enhancing accuracy and efficiency for crews. The platform’s reporting and QA features facilitate meaningful data review, moving beyond simple checkbox compliance. Additionally, their support team is both knowledgeable and responsive, providing valuable assistance when navigating complex system builds. **What do you dislike about ImageTrend?** The extensive customization options may present a learning curve, particularly for agencies that do not have a dedicated system administrator. Some of the more advanced features are not immediately intuitive and may require additional time, training, or support to use effectively. Additionally, navigation within certain tools could be improved to minimize the number of clicks required for end users, especially in high-volume EMS settings. **What problems is ImageTrend solving and how is that benefiting you?** ImageTrend is tackling persistent EMS documentation and data quality issues with the introduction of AI Assist, which helps organize narratives, spot missing information, and promote more thorough and consistent reporting. Although the tool is still in its early phases, the data-driven AI Assist already shows significant promise in minimizing documentation gaps, enhancing accuracy, and aiding quality assurance by directing users to required fields and clinically important procedures. Even at this initial stage, it adds value by enabling crews and reviewers to work more efficiently, all while preserving the importance of clinical judgment. ### 3. All-in-One Solution That Streamlines Documentation Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ImageTrend?** You don’t feel like you’re hopping between five different systems just to finish a chart. The run form, CAD import, signatures, QA workflow, reporting, it all ties together in a way that makes day-to-day documentation feel less chaotic. When it’s configured well, it supports the provider instead of getting in their way. **What do you dislike about ImageTrend?** Even though ImageTrend Elite is a capable and comprehensive system, the interface can take some getting used to. The layout is sometimes a bit busy, and certain workflows require navigating through several screens, which can slow users down until they develop familiarity with it. With regular use the process becomes smoother, but new or infrequent users may find the learning curve a little steeper than expected. **What problems is ImageTrend solving and how is that benefiting you?** ImageTrend is solving the really unglamorous but mission-critical problem of bringing all the pieces of EMS documentation and quality data into one place. Instead of juggling separate systems for charting, signatures, CAD data, QA review, and reporting, everything flows through a single platform. That cohesion reduces errors, cuts down on duplicate work, and gives a cleaner picture of each patient encounter. It also solves the problem of data visibility. I’m able to quickly access trends, performance metrics, and individual chart details without waiting for reports to be built or exported. For quality management, that’s huge. It means faster feedback loops, better compliance tracking, and a more accurate understanding of what’s actually happening in the field. Another problem it tackles is workflow tracking. Knowing where a chart is in the process helps prevent bottlenecks and lets me prioritize follow-up. It removes the guesswork and back-and-forth emails that used to slow everything down. Overall, the benefit is a smoother, more transparent documentation and QA environment. It makes daily operations more efficient, supports better clinical oversight, and gives me the tools to focus on improvement instead of hunting for information. ### 4. Highly Customizable but Steep Learning Curve **Rating:** 2.5/5.0 stars **Reviewed by:** Stephanie V. **Reviewed Date:** February 13, 2026 **What do you like best about ImageTrend?** I like that ImageTrend is so customizable. I also appreciate that ImageTrend has been around for a long time and has a good customer support and knowledge base system. The knowledge base and Trendi are very helpful for getting answers to questions, and I never feel like I'm asking a dumb question. **What do you dislike about ImageTrend?** The features in the 'user' module are often clunky and don't flow well. Entering a lot of certifications in each user profile is inconvenient as I can't attach a cert document directly into the certification tab, leading to double entry. It's inefficient to have those two areas separate. Also, in the User module, I can only see a certain number of additional certs in the list view. A pop-out window to view all and sort by date or cert would be helpful. The employment tab is also frustrating because I can't view all the employment history in one screen, and the list doesn't sort automatically by date order. It's annoying that administrator needs seem neglected in this area. Also, the initial setup of ImageTrend was very difficult, and I wasn't given good guidance on how to get started. **What problems is ImageTrend solving and how is that benefiting you?** I use ImageTrend to track required certifications and personnel history, and it helps run reports on incidents for our director staff. ### 5. Comprehensive Fire Service RMS with a Strong Focus on all needs of the fire department **Rating:** 4.0/5.0 stars **Reviewed by:** Robert F. | Deputy State Fire Marshal, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ImageTrend?** Comprehensive Approach to all aspects of a fire service RMS **What do you dislike about ImageTrend?** 1.) Oversold and under produced. They promised a lot of things during the NFIRS to NERIS transition, but were unable to produce them prior to the conversion. Focus was just on meeting the NERIS objectives which caused some myopia on what the fire service needed, such as other non-incident features. 2.) Is it possible that Image Trend is too diversified? They started out on the medical side of things and then branched into the fire service. **What problems is ImageTrend solving and how is that benefiting you?** Long gone are the times when a fire chief could just ask for a new fire engine, new station, or more people and the chief would just get it. Now, more questions for justification are being asked of the fire chief every day. Data = Information = Power. Without power, the fire chief would get laughed out of the board room when requesting more resources. Each request has to be justified and backed up with power. That power comes from data. Collecting and managing data is what an RMS does. ### 6. Efficient Firehouse Replacement, All-in-One Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer S. **Reviewed Date:** February 13, 2026 **What do you like best about ImageTrend?** I really like how ImageTrend is an all-in-one system that handles inspections, EMS and fire reports, and hydrants. It's been great having just one system for all our fire department tracking and inventory needs, and it's nice that it's an all in one for fire departments like Firehouse was. Additionally, the reporting feature is helpful because we can report the date that's entered and get it out into a usable format. The initial setup was easy, thanks to the implementation coordinator who guided us through the process. **What do you dislike about ImageTrend?** I find that inspections, EMS to fire data mapping, and the smartphone application could be improved. **What problems is ImageTrend solving and how is that benefiting you?** I use ImageTrend for fire department reporting, inspections, and hydrant management. It tackles our reporting needs and serves as an all-in-one system for tracking and inventory, effectively replacing outdated systems. ### 7. Easy, Accessible Reporting with Flexible Templates **Rating:** 4.5/5.0 stars **Reviewed by:** Joel T. | EMS Chief, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ImageTrend?** Ease of use, accessibility, and the ability to easily modify report templates. **What do you dislike about ImageTrend?** Limited functionality of AI on the backend. Further development of AI for creating and modifying report would greatly improve the efficiency and efficacy of our QA/QI process. **What problems is ImageTrend solving and how is that benefiting you?** ImageTrend is integrating AI to make recording data within report easier through a variety of media options. ### 8. Fantastic Experience with This Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ImageTrend?** Our state has used ImageTrend for several years now. Our dept has recently purchased our own stand-alone site that transmits to the state site. We used ImageTrend strictly for EMS on a daily basis (we are a high volume department for EMS) up until this past summer when we integrated the fire module, investigation module, training module, and inventory/truck checks. The transition from our previous software had it's hiccups, but customer support was always readily available and helps us out as problems arise. **What do you dislike about ImageTrend?** The training module is difficult to work with. Building a report can be cumbersome and if you aren't familiar with building reports, the information you need may be hard to find. **What problems is ImageTrend solving and how is that benefiting you?** The integration of AI has been a huge improvement! We were actually looking at an AI software for about a year and we were fixing to purchase it, however we learned that ImageTrend was soon going to be launching their own version of AI for all clients. Once I figured it out and turned it on, the crews have been using it to get used to it. Being a high volume service, less time spent writing reports is always helpful. ### 9. Customizable Interface, Needs More EMS Features **Rating:** 3.5/5.0 stars **Reviewed by:** Mike O. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about ImageTrend?** I like ImageTrend's familiar user interface with customizability, making it easier for staff to find the sections or fields they need. The easy tabbed activation is really helpful, allowing fast access to items like times and mileage. I appreciate how the validation guides users to fully complete documentation, as the validation is customized to take them directly to the required fields. **What do you dislike about ImageTrend?** The software seems to have a heavy focus on fire services in the past few years, and there haven't been any revolutionary features for the core focus of EMS documentation. Also, the web-based approach without a local client leads to frequent sync errors that prevent immediate use. The upgrade from v2 to v3 ELITE felt like starting over and was a rough process. **What problems is ImageTrend solving and how is that benefiting you?** ImageTrend offers a familiar interface with customization, easy tabbed activation for fast access to items, and validation guides that help ensure complete documentation. ### 10. Easy Platform with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Joey M. | Fire Chief, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ImageTrend?** Easy platform. Okay stats but could be better. good customer service. **What do you dislike about ImageTrend?** Inability to pull the stats from all of our calls at once on the CAD reports. If your times are in the CAD report, which they are, you then could see duplicate, triplicate calls within the day. Instead you've place this in the Fire report but it's not able to capture the full picture. No one can help over the past 18 months I've been asking. **What problems is ImageTrend solving and how is that benefiting you?** How to use AI for review reports through a QA module. Maybe one day we can upload protocols and it would compare narratives, power tools and more to see if the protocols were met. ### 11. Current struggles **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ImageTrend?** Right now it is hard to say what I like best. We are struggling with most modules that we use. The Community Health module and the L/O/I seem to be working the best. **What do you dislike about ImageTrend?** Feels like they push updates without fully vetting them. **What problems is ImageTrend solving and how is that benefiting you?** I can't really say they are solving problems right now. Feels like they are making more problems than solving them. ### 12. Image Trend provides custom solutions to improve department data flow **Rating:** 5.0/5.0 stars **Reviewed by:** Mimi H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about ImageTrend?** Being able to compile our data into functional reports for analysis and review! The customizability and technical support provided by Image Trend. **What do you dislike about ImageTrend?** Building/editing forms and reports can be difficult and sometimes overwhelming. **What problems is ImageTrend solving and how is that benefiting you?** Image Trend has streamlined our data flows for incident and training reports, which has greatly benefitted our fire department. ### 13. Exceptionally Easy for Providers to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Jacquelyn F. | EMS Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ImageTrend?** Ease of use for providers to use and learn. **What do you dislike about ImageTrend?** I have to do the programming for our department and I feel like it would be nice if there was some better online training to help me learn out to program the system better. **What problems is ImageTrend solving and how is that benefiting you?** I have not turned on the AI feature yet for my staff since I want to test it myself, but I feel like these are the things providers need to help their workflow better to create better employee experience. ### 14. Great Customer Service, But API Pricing and NERIS Launch Delays Disappoint **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about ImageTrend?** Customer Service is great. Both the chat as well as response to support tickets is quick. **What do you dislike about ImageTrend?** How you charge ridiculous sums for an API and data mart. How you launched NERIS and were months behind on day 1. **What problems is ImageTrend solving and how is that benefiting you?** To make it easier for crews to fill out their reports for the fire dept. ### 15. Great Ideas and Support for Tackling Industry Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany C. | dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ImageTrend?** It provides better ideas and support on how to manage industry challenges and fix issues effectively. **What do you dislike about ImageTrend?** It has some issues with lag, and sometimes it’s difficult to log in. **What problems is ImageTrend solving and how is that benefiting you?** It focuses specifically on the emergency field, so it works well for everything that needs to be done. ### 16. Imagetrend’s NERIS Switch Has Been Rough Despite a Solid Layout **Rating:** 2.5/5.0 stars **Reviewed by:** Lance N. | Firefighter/Paramedic, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ImageTrend?** The layout is good. Not much else to say as we have a lot of problems. **What do you dislike about ImageTrend?** Imagetrend has had far more issues than I ever expected. Overall, the switch to NERIS hasn’t gone well, and it’s been a frustrating experience. **What problems is ImageTrend solving and how is that benefiting you?** Our daily roster is not working. ### 17. Effortless EMS Reporting with ImageTrend **Rating:** 4.5/5.0 stars **Reviewed by:** Bandele O. **Reviewed Date:** February 06, 2026 **What do you like best about ImageTrend?** I like the ease of use of ImageTrend, which helps me with EMS reports. I rarely have problems with the application. **What do you dislike about ImageTrend?** I feel that the administrators of the application decide how we use ImageTrend. It seems like our usage is largely determined by them, which might limit flexibility. **What problems is ImageTrend solving and how is that benefiting you?** I use ImageTrend for EMS reports, and it handles report issues well. The ease of use is what I like most about it. ### 18. Effortless Call Reporting and Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ImageTrend?** Very easy program to use for reporting and documenting calls **What do you dislike about ImageTrend?** some of the field names are tough to find for reproting. Any backend work is hard to manipulate **What problems is ImageTrend solving and how is that benefiting you?** reporting on supplemental questions ### 19. Excellent Communication and Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ImageTrend?** Constant communication for any issues, updates, and support help **What do you dislike about ImageTrend?** Sometimes the response to questions that maybe timely to myself or my organization. **What problems is ImageTrend solving and how is that benefiting you?** Validation issues, NERIS form issues, Validation issues and updates. ### 20. Flexible Customization, But Integration Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ImageTrend?** Customizable forms and fields. Abundant Knowledge base. **What do you dislike about ImageTrend?** Integrations are difficult to set up and manage. **What problems is ImageTrend solving and how is that benefiting you?** It's a one-stop-shop for our incident response and emergency medical patient care records. ### 21. Great Service, But Integration Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ImageTrend?** Originally the level of service and response. **What do you dislike about ImageTrend?** Working to find solutions to the lacking the integrations between platforms. **What problems is ImageTrend solving and how is that benefiting you?** We are still working on the solutions and data platforms to show benefits. ### 22. Image trend is... different but good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about ImageTrend?** Everything was categorized, once familiar and used frequently it can be easy to navigate, lots of options when writing reports, having it being implemented and being the test guinea pigs was fine it wasnt too hard to learn without having a class on it. Overall a better system for calls. **What do you dislike about ImageTrend?** Can take awhile to learn where everything is located extending your report writing timeframe, at the time when released sometimes things needed to be typed in or selected or written in to complete report, as a field EMT we didnt have access customer support due to multiple calls. **What problems is ImageTrend solving and how is that benefiting you?** It solved detailed reports, it benefits us with ease of use but it benefits patients more with detailed reports. ### 23. Love ImageTrend **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica F. | Communications Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about ImageTrend?** ImageTrend is so user friendly! I absolutely love this software, all the different features makes use and organization so much easier. Training new employees on this software is such a breeze! **What do you dislike about ImageTrend?** The loading times are a little slow but other than that it’s a great program. **What problems is ImageTrend solving and how is that benefiting you?** By uploading and saving all of my patients charts into imagetread it makes locating patient information so easy. Just a couple clicks and I’m there. ### 24. The best ePCR platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Chief Development Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** Simply put, most ePCR's all contain the same elements and the UI is generally very similar. Where Image Trend is different is the platform and the technology behind the platform. The degree of customization is unmatched in the industry and with a little creativity it can be used in a variety of ways to track and manage virtually any EMS element. **What do you dislike about ImageTrend?** Acknowledging that the internet service is probably the problem, it can be slow from time to time and secondary to that it is a very complex system that is simple to learn but takes a lot of time to achieve mastery. **What problems is ImageTrend solving and how is that benefiting you?** We have only recently implemented so we are still on the up hill side of Image Trend. We believe that one element is transaparency into completeness and time to completion of ePCR reports. Obviously, this is critical for a number of reasons but contains touchstones of clinical competency and velocity of billing applications. Both of which begin at the patient side and end in a virtual environment. ### 25. Excellent Solution for EMS and Fire **Rating:** 5.0/5.0 stars **Reviewed by:** Jai W. | Division Chief - EMS/Paramedic, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** I love ImageTrend for its software offerings to the EMS/Fire industry. We use ImageTrend Elite for data capture of EMS and Fire department runs. That data is then expored into ImageTrend Billing Bridge for ambulance transport billing. Excellent, seamless transfer of that data. Some very good features in both for customizing both the Elite user interface and the billing interface. Very little down time - in fact, I cannot recall having downtime that was the result of a problem at ImageTrend. Great price point for the service. Highly recommend **What do you dislike about ImageTrend?** I cannot think of many "dislikes" about our experience with ImageTrend. Only one comes to mind and that I believe is an industry problem rather than an ImageTrend problem. Technical Support is typically most software vendors' weakest area. ImageTrend has improved on this since we signed on and it has continued to improve. **What problems is ImageTrend solving and how is that benefiting you?** We had seen a high number of incomplete or missing reports due to having a combination department with Volunteers. The ImageTrend Elite offers the ability to create a Fire report from the EMS report where selected data fields are, or can be, exported into a Fire report. This has solved a big gap for us. Cloud service is probably the biggest advantage to us. Being a small department, we do not employ an IT department and only contract out for large problems/support. ImageTrend has done a fabulous job for us keeping our data safe, ensuring security of patient information, and giving us piece of mind that our service will be there when we need it. ### 26. Excellent ePCR solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** ImageTrend has been extremely customizable for our uses both for the end-user experience and in using the CQI Module. As the agency ImageTrend administrator, I can easily make changes to the form to fit our needs. The CQI Module has been a perfect fit for our agency, as well. We have completely customized the type of charts we review and every chart is filtered through the system in near-real time upon completion. In many instances, we can provide same-day feedback to medics. On the back-end, we can pull reports from every data point in the chart as well with Report Writer. In addition to all of the above, we have weekly meetings with our Account Advisor to address any questions or issues we may have encountered. **What do you dislike about ImageTrend?** The only downside I could possibly find is that because you can do so much, it can be overwhelming. However, between ImageTrend University and our Account Advisor, I always find quick solutions to any question I may have. **What problems is ImageTrend solving and how is that benefiting you?** We utilize ImageTrend not only for our ePCR uses but also for Quality Improvement. We are able to review charts in near-real time upon being completed. In turn, everything we do in the CQI Module is queriable which we then use to develop education and system improvements. ### 27. Not what they used to be. **Rating:** 1.0/5.0 stars **Reviewed by:** BART B. | Admin Captain/EMS/NFIRS Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** It is the same as it has been for many years. **What do you dislike about ImageTrend?** It is the same as it has been for many years. It isn't very good getting information back out without an IT or programmer background. **What problems is ImageTrend solving and how is that benefiting you?** I do not believe they are solving anything at the moment. They have not changed anything at the end user perspective for many years. ESO & First Due are beating them. Years ago I visited the Lakeville office and interacted with the company to give a perspective. I'm not sure it's being heard now, instead, they seem offended and things go unchanged. ### 28. Image Trend is a Savior in Processing Fire Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about ImageTrend?** The screens are quick to complete, and language is easy to read **What do you dislike about ImageTrend?** Unable to make field adjustments as it relates to the City's use in terms of creating mandatory fields. Issues in locking/unlocking certain areas that have been locked by the user. **What problems is ImageTrend solving and how is that benefiting you?** Quicker reporting to the federal agencies ### 29. overall, I prefer Image Trend to our old system. **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle G. | QA specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** I like that we have more control over the program to better fit our needs and can chage it as our needs change. I feel it helps assist with providers and their documentation with adding new validations for different scenerios. **What do you dislike about ImageTrend?** I am not a fan of how the signature grids are set up and feel they can use some updating with auto time stamps to accurately capture when a signature is captured. **What problems is ImageTrend solving and how is that benefiting you?** We have issues with crews not documenting items that are required to be in the documentaion based off the type of call ran. With Image Trend I have been able to create validations to highlight items that would need to be documented that tend to be forgotten of miss documented. ### 30. End user data solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Section Chief - CON and Rates, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about ImageTrend?** Image trend software is extremely intuitive as an end-user and additionally very easy to customize to meet my specific needs. **What do you dislike about ImageTrend?** Only been using the software for seven months and so far, meets all my needs. **What problems is ImageTrend solving and how is that benefiting you?** Image trend allows me to easily communicate with the 103 EMS agencies I administer to. It keeps historical data at my fingertips and allows current, accurate data to base decisions on. ### 31. ImageTrend is a great product and very useful for automating processes. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about ImageTrend?** ImageTrend is great with automating systems. The userability is great. Our offices use this product frequently (on a daily basis). This system allows our office to have all information readily to share and help external customers. **What do you dislike about ImageTrend?** The report writer part of ImageTrend is a great tool, however, it would be great if it had a dashboard type set up so that schedule reports would update it. This would allow us to see trends at ease. **What problems is ImageTrend solving and how is that benefiting you?** ImageTrend is currently working on adding data fields for an application we are working on building. Automating this project will help reduce our offices workload and help with processing the applications with consistancy. ### 32. Finally a solution that works **Rating:** 4.0/5.0 stars **Reviewed by:** Micah W. | LT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ImageTrend?** Great customer service. The program is fully customizable and straightforward **What do you dislike about ImageTrend?** The report writer data processing is fairly hard to use if you don't do it everyday. They have a program though which makes the analytics a little easier **What problems is ImageTrend solving and how is that benefiting you?** Both ease of use for fire reports and EMS reports. Integration of CAD and monitors are great ### 33. EMS and imagine trend **Rating:** 4.5/5.0 stars **Reviewed by:** Tina S. | paramedic supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2024 **What do you like best about ImageTrend?** easy to manuver and use for our runs and call column. Love the ease of teaching the crews how to use it coming from zoll programs so ease of implementation. We use this program on the daily. I can't complain about customer support at all. **What do you dislike about ImageTrend?** I have not found anything yet that I dislike about this service program **What problems is ImageTrend solving and how is that benefiting you?** there is so much about image trend that I love. The ease of putting in patient information and the tabs dropdown. Can the options be added to with ease? ### 34. New customer who Implemented this year **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** Being able to customize the form to what our end users need. Robust data elements. Making updates based on user experiences **What do you dislike about ImageTrend?** I wish there was ability to copy more items, such as vehicles and medical devices into other agencies. The end user interface for times can use an update. **What problems is ImageTrend solving and how is that benefiting you?** Having the ability to have critical care and community health along with inner facility and emergency request all in one form and one format under one data source has been beneficial and solving a huge data issue. ### 35. User freindly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Christian R. | Deputy Chief, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** The ease of learning the system and catering the needs of our organization. End user use is great. **What do you dislike about ImageTrend?** Have had a few issues with reports. Codong language can be challenging at first. **What problems is ImageTrend solving and how is that benefiting you?** Data collection and analysis. ### 36. Innovative software with ability to create optimal customization. **Rating:** 5.0/5.0 stars **Reviewed by:** Garry S. | Battalion Chief, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** Imagetrend's customer service is fantastic and their commitment to improving the quality of their product is outstanding! **What do you dislike about ImageTrend?** There is a learning curve for administrators and report writing **What problems is ImageTrend solving and how is that benefiting you?** Real time reporting through continuum. ### 37. I receive excellent and timely support when issues arrise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** The rapid and effective customer support. I also appreciate the interface. It is fairly intuitive and the Help University contains many useful documents and videos. **What do you dislike about ImageTrend?** Idaho agencies that contract with ImageTrend have a separate site and is unaccessable to the state data manager. **What problems is ImageTrend solving and how is that benefiting you?** Providing both an ePCR platform and Licensure platform for all Idaho agencies. ### 38. Trauma Program Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Milissa P. | Trauma Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** I like the ease of use. We pull our EMS Reports out and transfer them into our medical record. **What do you dislike about ImageTrend?** I would like it if our EMR would talk to immage trend so that I did not have to go manually upoload the reports. **What problems is ImageTrend solving and how is that benefiting you?** We use it to upload our EMS reports to our EMR ### 39. I am the Division Chief of EMS with 30 years experience in the Fire/EMS industry **Rating:** 4.5/5.0 stars **Reviewed by:** Jamey S. | Division Chief of EMS, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about ImageTrend?** The customization and support services are unmatched. **What do you dislike about ImageTrend?** Some things are not as intuitive as they could be. **What problems is ImageTrend solving and how is that benefiting you?** Timely and accurate reporting of EMS calls for billing and record keeping. ### 40. ImageTrend provides excellent support for their products. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** I appreciate the fact that they are actively and continuously working to develop and improve products. **What do you dislike about ImageTrend?** Some of the layouts are not that intuitive. **What problems is ImageTrend solving and how is that benefiting you?** ImageTrend is bringing solutions into one package so that we do not have to have different software for different applications. ### 41. Great potential lacking cohesion **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** Customizable to the needs of my organization **What do you dislike about ImageTrend?** Lacking integration between solutions. Built-in reporting is lackluster with better reporting behind an additional paywall. Not great customer service for complex issues. **What problems is ImageTrend solving and how is that benefiting you?** PCR and fire reports ### 42. System admin for 4+ years now **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ImageTrend?** Customization for our particular department's needs. **What do you dislike about ImageTrend?** No daily log/calendar function. Would be helpful. **What problems is ImageTrend solving and how is that benefiting you?** Allows for all in one data reporting. ### 43. Great system utility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2018 **What do you like best about ImageTrend?** I like that most of the information necessary is prepopulated and all that has to be done is filling in the blanks. **What do you dislike about ImageTrend?** It can be tedious. Also, sometimes when you select the incomplete tasks/areas, it does not take you to a screen/tab where you can actually view what is missing. Mostly, it takes you to the powertool, but the missing information is only under the tabs on the left. **Recommendations to others considering ImageTrend:** Great utility of ImageTrend in out-of-hospital medical emergencies **What problems is ImageTrend solving and how is that benefiting you?** Helps fill out patient care report more completely ### 44. Image trend review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about ImageTrend?** I like that most of the information necessary is prepopulated and all that has to be done is filling in the blanks. **What do you dislike about ImageTrend?** It really is not user friendly or conducive to emergency medical services usage in the field. The app doesn’t move quick enough with the timeline of an emergent call. **What problems is ImageTrend solving and how is that benefiting you?** Looking up repeat patients is the best benefit this software provides. ### 45. Constantly getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about ImageTrend?** They listen to users regarding changes to the software that would be helpful **What do you dislike about ImageTrend?** Could be more easy to search for runs and compare completed vs incomplete reports **What problems is ImageTrend solving and how is that benefiting you?** Our EMS and Fire reporting are much simpler using image trend ### 46. Meh **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2017 **What do you like best about ImageTrend?** Simple, tab between pages on screen easy to find. **What do you dislike about ImageTrend?** Not enough detail, some areas lacking in patient H & P. **Recommendations to others considering ImageTrend:** When you add medical conditions or medications, never seem to be added to data base. **What problems is ImageTrend solving and how is that benefiting you?** Too many sync updates, when logging in, many times a day. ### 47. It covers what you need to report medically. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about ImageTrend?** The required areas are red/incomplete until filled out **What do you dislike about ImageTrend?** It can be tidious. Also, sometimes when you select the incomplete tasks/areas, it does not take you to a screen/tab where you can actually view what is missing. Mostly when it takes you to the powertool, but the missing formation is only under the tabs on the left. **What problems is ImageTrend solving and how is that benefiting you?** Helps fill out patient care report more completely. - [View ImageTrend pricing details and edition comparison](https://www.g2.com/products/imagetrend/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A25%3A50+-0500&secure%5Bsession_id%5D=288aa498-e634-47d8-937b-9a0c7967cd87&secure%5Btoken%5D=9ebbf2377b362b20e367976871259a34321674ef416d71dba0ffc7b41f33e17a&format=llm_user) ## ImageTrend Integrations - [First Arriving Dashboards](https://www.g2.com/products/first-arriving-dashboards/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Spillman Fire Software](https://www.g2.com/products/spillman-fire-software/reviews) - [Spillman Flex RMS](https://www.g2.com/products/spillman-flex-rms/reviews) - [Tyler Enterprise Public Safety](https://www.g2.com/products/tyler-enterprise-public-safety/reviews) - [vRMS](https://www.g2.com/products/versaterm-vrms/reviews) ## ImageTrend Features **Maintenance of Compliance** - HIPAA Compliance - Employee Training - Policy Management - Auditing & Risk Assessment - BAA Management - Document Management System - Incident Management - Measures Management **Emergency Response** - Computer Aided Dispatch - Geospatial Mapping - Collaborative Response **Data Management** - Patient Care Report / Clinical Documentation - Performance Reporting **Business Operations** - Billing - Employee Management ## Top ImageTrend Alternatives - [ESO EHR](https://www.g2.com/products/eso-ehr/reviews) - 4.3/5.0 (19 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (333 reviews) - [D4H](https://www.g2.com/products/d4h/reviews) - 4.6/5.0 (162 reviews)