ImageTrend Reviews & Product Details

When it works, the configurability, flexibility, continuum, scalability for different agencies, and analytics. Review collected by and hosted on G2.com.

The instability and delays during a major transition (NERIS). Critical features such as daily roster population, slate-based crew importing, CQI workflows, and response time benchmarking have been delayed multiple times. While some of these features may have lower usage across the broader customer base, they have high operational impact for agencies that rely on them, particularly high-call-volume departments. Review collected by and hosted on G2.com.

ImageTrend offers remarkable flexibility and power for EMS documentation and quality improvement. Its customizable forms, power tools, validations, and workflows enable agencies to adapt documentation processes to meet state requirements, all while enhancing accuracy and efficiency for crews. The platform’s reporting and QA features facilitate meaningful data review, moving beyond simple checkbox compliance. Additionally, their support team is both knowledgeable and responsive, providing valuable assistance when navigating complex system builds. Review collected by and hosted on G2.com.

The extensive customization options may present a learning curve, particularly for agencies that do not have a dedicated system administrator. Some of the more advanced features are not immediately intuitive and may require additional time, training, or support to use effectively. Additionally, navigation within certain tools could be improved to minimize the number of clicks required for end users, especially in high-volume EMS settings. Review collected by and hosted on G2.com.

You don’t feel like you’re hopping between five different systems just to finish a chart. The run form, CAD import, signatures, QA workflow, reporting, it all ties together in a way that makes day-to-day documentation feel less chaotic. When it’s configured well, it supports the provider instead of getting in their way. Review collected by and hosted on G2.com.

Even though ImageTrend Elite is a capable and comprehensive system, the interface can take some getting used to. The layout is sometimes a bit busy, and certain workflows require navigating through several screens, which can slow users down until they develop familiarity with it. With regular use the process becomes smoother, but new or infrequent users may find the learning curve a little steeper than expected. Review collected by and hosted on G2.com.

Our state has used ImageTrend for several years now. Our dept has recently purchased our own stand-alone site that transmits to the state site. We used ImageTrend strictly for EMS on a daily basis (we are a high volume department for EMS) up until this past summer when we integrated the fire module, investigation module, training module, and inventory/truck checks. The transition from our previous software had it's hiccups, but customer support was always readily available and helps us out as problems arise. Review collected by and hosted on G2.com.

The training module is difficult to work with. Building a report can be cumbersome and if you aren't familiar with building reports, the information you need may be hard to find. Review collected by and hosted on G2.com.

I like ImageTrend's familiar user interface with customizability, making it easier for staff to find the sections or fields they need. The easy tabbed activation is really helpful, allowing fast access to items like times and mileage. I appreciate how the validation guides users to fully complete documentation, as the validation is customized to take them directly to the required fields. Review collected by and hosted on G2.com.

The software seems to have a heavy focus on fire services in the past few years, and there haven't been any revolutionary features for the core focus of EMS documentation. Also, the web-based approach without a local client leads to frequent sync errors that prevent immediate use. The upgrade from v2 to v3 ELITE felt like starting over and was a rough process. Review collected by and hosted on G2.com.

Easy platform. Okay stats but could be better. good customer service. Review collected by and hosted on G2.com.

Inability to pull the stats from all of our calls at once on the CAD reports. If your times are in the CAD report, which they are, you then could see duplicate, triplicate calls within the day. Instead you've place this in the Fire report but it's not able to capture the full picture. No one can help over the past 18 months I've been asking. Review collected by and hosted on G2.com.

Ease of use for providers to use and learn. Review collected by and hosted on G2.com.

I have to do the programming for our department and I feel like it would be nice if there was some better online training to help me learn out to program the system better. Review collected by and hosted on G2.com.

The layout is good. Not much else to say as we have a lot of problems. Review collected by and hosted on G2.com.

Imagetrend has had far more issues than I ever expected. Overall, the switch to NERIS hasn’t gone well, and it’s been a frustrating experience. Review collected by and hosted on G2.com.

I like the ease of use of ImageTrend, which helps me with EMS reports. I rarely have problems with the application. Review collected by and hosted on G2.com.

I feel that the administrators of the application decide how we use ImageTrend. It seems like our usage is largely determined by them, which might limit flexibility. Review collected by and hosted on G2.com.

Constant communication for any issues, updates, and support help Review collected by and hosted on G2.com.

Sometimes the response to questions that maybe timely to myself or my organization. Review collected by and hosted on G2.com.