ImageTrend Reviews & Product Details

You don’t feel like you’re hopping between five different systems just to finish a chart. The run form, CAD import, signatures, QA workflow, reporting, it all ties together in a way that makes day-to-day documentation feel less chaotic. When it’s configured well, it supports the provider instead of getting in their way. Review collected by and hosted on G2.com.

Even though ImageTrend Elite is a capable and comprehensive system, the interface can take some getting used to. The layout is sometimes a bit busy, and certain workflows require navigating through several screens, which can slow users down until they develop familiarity with it. With regular use the process becomes smoother, but new or infrequent users may find the learning curve a little steeper than expected. Review collected by and hosted on G2.com.

Our state has used ImageTrend for several years now. Our dept has recently purchased our own stand-alone site that transmits to the state site. We used ImageTrend strictly for EMS on a daily basis (we are a high volume department for EMS) up until this past summer when we integrated the fire module, investigation module, training module, and inventory/truck checks. The transition from our previous software had it's hiccups, but customer support was always readily available and helps us out as problems arise. Review collected by and hosted on G2.com.

The training module is difficult to work with. Building a report can be cumbersome and if you aren't familiar with building reports, the information you need may be hard to find. Review collected by and hosted on G2.com.

I like ImageTrend's familiar user interface with customizability, making it easier for staff to find the sections or fields they need. The easy tabbed activation is really helpful, allowing fast access to items like times and mileage. I appreciate how the validation guides users to fully complete documentation, as the validation is customized to take them directly to the required fields. Review collected by and hosted on G2.com.

The software seems to have a heavy focus on fire services in the past few years, and there haven't been any revolutionary features for the core focus of EMS documentation. Also, the web-based approach without a local client leads to frequent sync errors that prevent immediate use. The upgrade from v2 to v3 ELITE felt like starting over and was a rough process. Review collected by and hosted on G2.com.

Easy platform. Okay stats but could be better. good customer service. Review collected by and hosted on G2.com.

Inability to pull the stats from all of our calls at once on the CAD reports. If your times are in the CAD report, which they are, you then could see duplicate, triplicate calls within the day. Instead you've place this in the Fire report but it's not able to capture the full picture. No one can help over the past 18 months I've been asking. Review collected by and hosted on G2.com.

Ease of use for providers to use and learn. Review collected by and hosted on G2.com.

I have to do the programming for our department and I feel like it would be nice if there was some better online training to help me learn out to program the system better. Review collected by and hosted on G2.com.

Very easy program to use for reporting and documenting calls Review collected by and hosted on G2.com.

some of the field names are tough o find. Any backend work is hard to manipulate Review collected by and hosted on G2.com.

Customizable forms and fields. Abundant Knowledge base. Review collected by and hosted on G2.com.

Integrations are difficult to set up and manage. Review collected by and hosted on G2.com.

Originally the level of service and response. Review collected by and hosted on G2.com.

Working to find solutions to the lacking the integrations between platforms. Review collected by and hosted on G2.com.

Everything was categorized, once familiar and used frequently it can be easy to navigate, lots of options when writing reports, having it being implemented and being the test guinea pigs was fine it wasnt too hard to learn without having a class on it. Overall a better system for calls. Review collected by and hosted on G2.com.

Can take awhile to learn where everything is located extending your report writing timeframe, at the time when released sometimes things needed to be typed in or selected or written in to complete report, as a field EMT we didnt have access customer support due to multiple calls. Review collected by and hosted on G2.com.

ImageTrend is so user friendly! I absolutely love this software, all the different features makes use and organization so much easier. Training new employees on this software is such a breeze! Review collected by and hosted on G2.com.

The loading times are a little slow but other than that it’s a great program. Review collected by and hosted on G2.com.