ESO Fire RMS Reviews & Product Details

Save valuable time. ESO Fire Incidents eliminates the manual task of re-entering data from EMS calls to meet NFIRS requirements so your crews can focus on more important duties. The ESO Fire suite also includes Properties & Inspections, Personnel Management, Analytics and more to ensure you've got the tools you need to get the job done.

Seller

ESO

Discussions

ESO Fire RMS Community

Overview by

Leslie Leal Gauna

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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User Insights

Average based on 21 real user reviews.

Perceived Cost

$$$$$

Verified User in Public Safety

Small-Business (50 or fewer emp.)

5/15/2018

"ESo Firehouse "

3/5

What do you like best about ESO Fire RMS?

It allows for keeping track of all items in FH such as inventory, runs, call volume, personnel and many other aspects of daily work at the fire house. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

It is at times not very user friendly at all. I have to make numerous calls to them to get tech support on items that I would normally be easy on other programs. Review collected by and hosted on G2.com.

Recommendations to others considering ESO Fire RMS:

Be ready to call them on numerous occasions for tech support. I will say that there is many times when I call they have to create a new query or report that they have not had and that takes some time. Covid 19 seems to have been a challenge for them with getting back to people on their requests. I do feel that the staff is very helpful and nice though. Review collected by and hosted on G2.com.

What problems is ESO Fire RMS solving and how is that benefiting you?

Keeping track of inventory, payroll, daily log of items, trainings, and other department related items. Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

2/24/2020

"Easy-to-Use end user software"

3.5/5

What do you like best about ESO Fire RMS?

Without much training, the user interface is easy to walk through and information can be extracted from analytics. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

It is difficult to extract our own data and get it reloaded into other DBs. But we are working with ESO to find a work-around. Review collected by and hosted on G2.com.

Recommendations to others considering ESO Fire RMS:

Do your homework. They are a good company, easy to work with, and we find their overall direction in analytics to be heading in the right direction. I have a little difficulty with the fact that we need to pay to get our data back out of ESO, as opposed to on-prem solutions that we have had in the past. Review collected by and hosted on G2.com.

What problems is ESO Fire RMS solving and how is that benefiting you?

Time-savings, data quality, analytics, and report completion. Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

2/24/2020

"The implementation process was very smooth and support was initially very responsive."

4/5

What do you like best about ESO Fire RMS?

The simplicity of its use, the majority of our members picked-up on the new reporting system quickly and commented on its intuitive format. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

The auto-CAD import does not always come over from EHR without validation issues. This has created confusion from some of our members not understanding why some EHR reports come over to Fire as Locked and others remain in Draft status. We were told that this issue was being worked on and 8 months post-implementation, it has not been resolved. Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

2/26/2020

"Responsive to Needs"

4/5

What do you like best about ESO Fire RMS?

ESO is listening to their customers and their needs and allowing that to drive their decisions going forward. They have made a lot of progress in the fire community over the past year. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

The fire product replacing Firehouse is not fully where it needs to be yet. You have to purchase multiple solutions to make up for some of the functions lost in the transition from Firehouse to ESO Review collected by and hosted on G2.com.

Matt W.

Strategic Operations and Planning Director

Small-Business (50 or fewer emp.)

2/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fire Fire Fire"

5/5

What do you like best about ESO Fire RMS?

The easiness in writing the report. The staff were able to be trained in very short time frame and was able to make reports without error. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Some of the back end needs to be changed to be more configurable. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

2/24/2020

"ESO Property and Inspection"

2.5/5

What do you like best about ESO Fire RMS?

Evaluated the ESO Property and Inspection look and feel is very intuitive and responsive Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Evaluated the ESO Property and Inspection but it is missing the Canadian Provinces. Can't change the country to Canada too. Will need to have that information before we can evaluate it. Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

2/26/2020

"Firehouse customer"

5/5

What do you like best about ESO Fire RMS?

Firehouse is great for Data gathering for the Fire industry. The interface takes some getting used to, but gets the job done when you learn it and can query your data. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Old interface. cannot collect data from an app on a mobile device Review collected by and hosted on G2.com.

Verified User in Public Safety

Small-Business (50 or fewer emp.)

2/25/2020

"Firehouse Review"

4/5

What do you like best about ESO Fire RMS?

The customization ability. You are able to get any data out of this that can be there. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Do not like that it is not end user friendly and unable to update as it is on an old platform. Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

2/26/2020

"We are reviewing the product and it seems very user friendly"

5/5

What do you like best about ESO Fire RMS?

The flow of the software for the end user. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Some of the features haven't been released yet that become very helpful for the fire industry. Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

4/4/2019

"Great Software"

4/5

What do you like best about ESO Fire RMS?

I like that the user can be an administrator and create their own reports without technical assistance. They have annual conferences that cater to the user and the administrator. They teach you how to be self-sufficient with your software. If you do need to contact user support, you get a real person that can tap into your computer via internet and walk you through exactly what you need to do. Review collected by and hosted on G2.com.

What do you dislike about ESO Fire RMS?

Some modules are limited as to what you can add or delete to customize them. For example, when creating the 'truck check' section, I could only add so many items that needed to be checked. On inspections, it was difficult to get a report to print out for the customer that was easy to comprehend. Review collected by and hosted on G2.com.

Recommendations to others considering ESO Fire RMS:

Firehouse has come a long way in the years I have used it. They are now offering cloud-based solutions so it can be used from anywhere. It is versatile and easy to use. Review collected by and hosted on G2.com.

What problems is ESO Fire RMS solving and how is that benefiting you?

Inspection reports, incident reports, asset inventory. I like that you can set up reminders for annual inspections and they create a notice for the user and materials to send to the recipient of the inspection. Review collected by and hosted on G2.com.