Best Fire Department Software

How Many Fire Department Software Products Does G2 Track?

Total Products under this Category: 137

Category Stats (Nov 2026)

  • Average Rating: 4.12/5 (↓0.02 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: ImageTrend (+1.13%) - Among all products in this category, ImageTrend recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Fire Department Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 500+ Authentic Reviews
  • 137+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Fire Department Software

G2 Grid® for Fire Department Software plotting products by satisfaction and market presence

Highlighted products: First Due, ImageTrend, Smart CAD, Aladtec by TCP, CentralSquare Public Safety & Justice, Tyler Enterprise Public Safety, TargetSolutions, and ESO Fire RMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/fire-department/grids.json?focus%5B%5D=first-due&focus%5B%5D=imagetrend&focus%5B%5D=smart-cad&focus%5B%5D=aladtec-by-tcp&focus%5B%5D=centralsquare-public-safety-justice&focus%5B%5D=tyler-enterprise-public-safety&focus%5B%5D=targetsolutions&focus%5B%5D=eso-fire-rms)

First Due

First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device. Who we serve: - EMS - Fire - Federal - Law Enforcement - State EMS - Industrial Fire & Safety

Average Rating: 4.5/5.0

Total Reviews: 44

How Do G2 Users Rate First Due?

  • Ease of Use: 8.4/10 (Category avg: 8.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind First Due?

  • Seller: First Due
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    519 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Government Administration
  • Company Size: 45% Small, 41% Medium

What Are Recent G2 Reviews of First Due?

ImageTrend

ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities we support. Founded in 1998, we serve more than 4,000 customers including 20,000 agencies across Fire, Emergency Medical Services, and Hospital segments. With our deep industry knowledge and advanced data analytics capabilities, we help our customers streamline operations, shape long-term strategies, and dramatically improve outcomes. Our comprehensive software solutions and dedicated team provide the confidence and intelligence our customers need to tackle today’s challenges and prepare for tomorrow’s uncertainties.

Average Rating: 4.2/5.0

Total Reviews: 55

How Do G2 Users Rate ImageTrend?

  • Ease of Use: 7.9/10 (Category avg: 8.0/10)
  • Quality of Support: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind ImageTrend?

  • Seller: ImageTrend
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Eagan, MN
  • LinkedIn® Page: www.linkedin.com
    421 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 49% Medium, 35% Small

What Are Recent G2 Reviews of ImageTrend?

Smart CAD

Smart CAD is an intuitive solution for rapid unit dispatching and incident management trusted by public safety units and emergency services in over 50 countries.

Average Rating: 5.0/5.0

Total Reviews: 37

How Do G2 Users Rate Smart CAD?

  • Ease of Use: 10.0/10 (Category avg: 8.0/10)
  • Quality of Support: 9.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Smart CAD?

Who Uses This Product?

  • Top Industries: Public Safety, Government Relations
  • Company Size: 65% Medium, 27% Large

What Do G2 Reviewers Say About Smart CAD?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Smart CAD, enhancing communication and efficiency in emergency responses.
  • Users commend the real-time information support of Smart CAD, enhancing communication and coordination in emergency operations.
  • Users praise the reliability of Smart CAD for enhancing communication and real-time operational efficiency in emergencies.
  • Users value the speed and efficiency of Smart CAD, enhancing response times and communication during emergencies.
  • Users highlight the efficiency and real-time communication benefits of Smart CAD in emergency response situations.
Cons
  • Users note the limited functionality of Smart CAD, missing essential display modes and advanced features from previous versions.
  • Users find that the inefficiency in Smart CAD's performance can hinder usability, especially on older devices.
  • Users experience slow performance occasionally, especially with older hardware, impacting their overall experience with Smart CAD.
  • Users find Smart CAD's complexity overwhelming, requiring proper training to fully utilize its advanced features effectively.
  • Users find that some features of Smart CAD are limited, causing frustrations with advanced options and performance.

What Are Recent G2 Reviews of Smart CAD?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Aladtec by TCP

Less time spent managing public safety schedules means more time spent serving your community. A leader in public safety employee scheduling software, Aladtec by TCP simplifies scheduling chaos with 24/7 shift scheduling matched to your unique rotation patterns, policies, and rules. Meet minimum staffing requirements, mitigate compliance risks, and make every workflow easier. Confidently save time on day-to-day tasks, knowing rules are applied consistently across your agency with effective, automated scheduling. Better manage budgets and expertly navigate audits with real-time, easy-to-access data. Plus, with anytime mobile access and flexible scheduling features, staff are empowered to take control of their schedules, boosting engagement and retention efforts.

Average Rating: 4.5/5.0

Total Reviews: 117

How Do G2 Users Rate Aladtec by TCP?

  • Ease of Use: 8.5/10 (Category avg: 8.0/10)
  • Quality of Support: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Aladtec by TCP?

  • Seller: TCP Software
  • Company Website:
  • Year Founded: 1988
  • HQ Location: Plano, US
  • LinkedIn® Page: www.linkedin.com
    1,386 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 50% Small, 46% Medium

What Do G2 Reviewers Say About Aladtec by TCP?

AI-generated summary from verified user reviews

Pros
  • Users find Aladtec by TCP to be super easy to use, with helpful support readily available for any queries.
  • Users find Scheduling Ease with Aladtec significantly enhances efficiency and organization, eliminating prior manual errors and confusion.
  • Users find Aladtec's helpful customer support outstanding, enhancing their experience and resolving issues efficiently.
  • Users value the efficient scheduling automation of Aladtec, significantly reducing manual entry and improving overall workflow.
  • Users praise the exceptional customer support of Aladtec, highlighting its responsiveness and helpfulness in resolving issues.
Cons
  • Users find scheduling issues frustrating, especially with editing privileges and overtime conflicts that hinder productivity.
  • Users find the shift management limitations frustrating, particularly regarding editing privileges and overtime scheduling conflicts.
  • Users note a difficult setup with Aladtec, citing a steep learning curve and complexity in mastering features.
  • Users find the paging system lacking, wishing for improved two-way chat and more feature-rich options.
  • Users find a steep learning curve with Aladtec, requiring time and effort to master its complex features.

What Are Recent G2 Reviews of Aladtec by TCP?

CentralSquare Public Safety & Justice

CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every size across North America. CentralSquare’s broad, unified and agile software suite serves 3 in 4 citizens across North America. Our technology platform provides solutions for public safety, including 911, computer aided dispatch, records management and more.

Average Rating: 3.9/5.0

Total Reviews: 17

How Do G2 Users Rate CentralSquare Public Safety & Justice?

  • Ease of Use: 8.1/10 (Category avg: 8.0/10)
  • Quality of Support: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind CentralSquare Public Safety & Justice?

Who Uses This Product?

  • Top Industries: Law Enforcement
  • Company Size: 71% Medium, 24% Small

What Are Recent G2 Reviews of CentralSquare Public Safety & Justice?

What Are G2 Users Discussing About CentralSquare Public Safety & Justice?

Tyler Enterprise Public Safety

Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy access to critical information and workflow make public safety agencies work more efficiently. Enterprise Public Safety solutions provide accurate and secure information for dispatchers, first responders in the field, sworn officers, command staff, and civilian employees. Our solutions ensure public safety agencies are compliant with state and federal mandates.

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate Tyler Enterprise Public Safety?

  • Ease of Use: 7.2/10 (Category avg: 8.0/10)
  • Quality of Support: 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Tyler Enterprise Public Safety?

  • Seller: Tyler Technologies
  • Year Founded: 1966
  • HQ Location: Plano, TX
  • LinkedIn® Page: www.linkedin.com
    7,951 employees on LinkedIn®
  • Ownership: NYSE:TYL
  • Total Revenue (USD mm): $1,116

Who Uses This Product?

  • Top Industries: Public Safety
  • Company Size: 85% Medium, 8% Small

What Are Recent G2 Reviews of Tyler Enterprise Public Safety?

What Are G2 Users Discussing About Tyler Enterprise Public Safety?

TargetSolutions

TargetSolutions provides online tools that help you manage training efficiency and productivity by delivering and tracking custom training and compliance tasks, accessing training resources shared by the community and more.

Average Rating: 4.5/5.0

Total Reviews: 12

How Do G2 Users Rate TargetSolutions?

  • Ease of Use: 9.2/10 (Category avg: 8.0/10)
  • Quality of Support: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind TargetSolutions?

Who Uses This Product?

  • Top Industries: Public Safety
  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of TargetSolutions?

What Are G2 Users Discussing About TargetSolutions?

ESO Fire RMS

Save valuable time. ESO Fire Incidents eliminates the manual task of re-entering data from EMS calls to meet NFIRS requirements so your crews can focus on more important duties. The ESO Fire suite also includes Properties & Inspections, Personnel Management, Analytics and more to ensure you've got the tools you need to get the job done.

Average Rating: 3.6/5.0

Total Reviews: 19

How Do G2 Users Rate ESO Fire RMS?

  • Ease of Use: 7.1/10 (Category avg: 8.0/10)
  • Quality of Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind ESO Fire RMS?

  • Seller: ESO
  • Year Founded: 2004
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    831 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety
  • Company Size: 48% Medium, 43% Small

What Are Recent G2 Reviews of ESO Fire RMS?

What Are G2 Users Discussing About ESO Fire RMS?

D4H

D4H simplifies crisis and emergency management, helping organizations worldwide improve preparedness, response, and recovery. Our highly customizable and easy to use platform offers real-time collaboration, critical alerting, and comprehensive team and equipment management tools. From pre-built plans and digital forms to live status boards and multi-channel notifications, D4H empowers faster, more effective incident response. D4H is trusted by government, public safety, emergency management, oil & gas, pharmaceutical, aviation, corporate, and healthcare organizations globally. D4H is proud to now be part of EcoOnline, a global leader in connected safety and sustainability software.

Average Rating: 4.6/5.0

Total Reviews: 162

How Do G2 Users Rate D4H?

  • Ease of Use: 8.6/10 (Category avg: 8.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind D4H?

Who Uses This Product?

  • Top Industries: Public Safety, Non-Profit Organization Management
  • Company Size: 51% Medium, 39% Small

What Do G2 Reviewers Say About D4H?

AI-generated summary from verified user reviews

Pros
  • Users find D4H to have a simple and user-friendly interface, enhancing their experience in managing resources effectively.
  • Users highlight the fantastic customer support from D4H, appreciating their quick responses and knowledgeable assistance.
  • Users commend D4H for its easy-to-read display of resource status, enhancing their critical incident response efficiency.
  • Users highlight the flexibility and customization of D4H, enhancing usability for efficient emergency operations management.
  • Users value D4H for its user-friendly and customizable features, enhancing efficiency in emergency response operations.
Cons
  • Users highlight incomplete and inaccurate translation, along with challenges in customization and responsiveness to suggestions.
  • Users experience connectivity issues with D4H, primarily in remote areas impacting accessibility and functionality.
  • Users find the inefficiency in complexity of D4H challenging, especially for those less tech-savvy.
  • Users note integration issues with D4H, suggesting improvements for better compatibility with existing tools.
  • Users find the limited advanced functionality requires additional training, restricting full utilization of the D4H platform.

What Are Recent G2 Reviews of D4H?

What Are G2 Users Discussing About D4H?

Echo Data Analytics

Echo Data Analytics specializes in crafting custom, affordable data visualization dashboards that empower EMS and fire organizations to gain comprehensive insights into their incident data and community response. Solutions cover a wide range of operational metrics and allow for lightning-fast performance, giving access to both standard and customized views designed to capture key metrics and data critical to measuring and improving agency performance.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Echo Data Analytics?

  • Ease of Use: 9.6/10 (Category avg: 8.0/10)
  • Quality of Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Echo Data Analytics?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Echo Data Analytics?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with Echo Data Analytics, enabling quick access to impactful data for improved decision-making.
  • Users value the easy access to live incident data, enhancing efficiency and decision-making capabilities significantly.
  • Users commend the responsive customer support of Echo Data Analytics, enhancing their overall experience with the product.
  • Users value the customization capabilities of Echo Data Analytics, allowing tailored data interpretations for evolving needs.
  • Users praise the ease of creation in Echo Data Analytics, which adapts well to changing data requirements.
Cons
  • Users report experiencing software bugs that occasionally lead to incorrect data displays, hindering reliable analysis.

What Are Recent G2 Reviews of Echo Data Analytics?

Mass Notification

Emergency and Routine Communications Software.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Mass Notification?

  • Ease of Use: 8.9/10 (Category avg: 8.0/10)
  • Quality of Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Mass Notification?

  • Seller: CivicPlus
  • Year Founded: 2001
  • HQ Location: Manhattan, Kansas
  • LinkedIn® Page: www.linkedin.com
    930 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of Mass Notification?

What Are G2 Users Discussing About Mass Notification?

Rhodium Incident Management

The Rhodium™ Incident Management Suite provides a complete command and control solution allowing you to quickly consolidate information, coordinate assets, and act. From day-to-day incidents to large scale, multi-agency responses, Rhodium is intuitive and scalable to any situation.

Average Rating: 3.9/5.0

Total Reviews: 4

How Do G2 Users Rate Rhodium Incident Management?

  • Ease of Use: 6.7/10 (Category avg: 8.0/10)
  • Quality of Support: 7.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Rhodium Incident Management?

Who Uses This Product?

  • Company Size: 50% Small, 25% Medium

What Are Recent G2 Reviews of Rhodium Incident Management?

What Are G2 Users Discussing About Rhodium Incident Management?

Device Magic

Device Magic is a data collection and work process software that modernizes your manual paper forms and processes . Deliver accurate data from the field to the office in real-time. Build your forms using our simple drag-and-drop online form builder. Collect data without an Internet connection using your own mobile devices. Deliver data in whatever format you choose - email, text, custom PDF, and more. Build a data collection solution and automate your business data workflows. Integrate with the business tools you're already using, like Box, Slack, Evernote, SQL, Zapier, and more.

Average Rating: 4.1/5.0

Total Reviews: 41

How Do G2 Users Rate Device Magic?

  • Ease of Use: 9.0/10 (Category avg: 8.0/10)
  • Quality of Support: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Device Magic?

Who Uses This Product?

  • Company Size: 46% Small, 41% Medium

What Are Recent G2 Reviews of Device Magic?

What Are G2 Users Discussing About Device Magic?

FireHouse Manager

FireHouse Manager is web-based software that tracks PPE, Apparatus, Inspections, Inventory, and Maintenance for fire departments looking to make the transition from traditional paper files to electronic records or replacing their existing software. One of the most pressing administrative issues fire departments can face is finding software that is easy to use, affordable and meets the needs of governing agencies.

Average Rating: 3.7/5.0

Total Reviews: 3

How Do G2 Users Rate FireHouse Manager?

  • Ease of Use: 9.2/10 (Category avg: 8.0/10)
  • Quality of Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind FireHouse Manager?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of FireHouse Manager?

RescueNet

ZOLL Data System's integrated suite of EMS solutions covers the scope of your EMS and fire operations. Realize the maximum return on investment (ROI) for your operations so you can focus on providing the highest quality of care to your community.

Average Rating: 1.8/5.0

Total Reviews: 3

How Do G2 Users Rate RescueNet?

  • Ease of Use: 3.9/10 (Category avg: 8.0/10)
  • Quality of Support: 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind RescueNet?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are G2 Users Discussing About RescueNet?

Emma Stein
ES
Researched and written by Emma Stein
Updated October 3, 2024