Device Magic Reviews & Product Details

Device Magic is a great platform for field work. It makes it easy to collect pictures and connect with other platforms, and the app performs reliably. Their support team is very responsive and helpful, which makes onboarding and troubleshooting smooth.

The platform also provides solid value for the cost. I haven’t used the AI features yet, but I’d like to see more improvements and customization options in the UI/UX to make the experience even better. Review collected by and hosted on G2.com.

Mostly, it came down to a timing issue: our submission got stuck, so we had to reach out to their support team. They did help us resolve it, but it still disrupted our ongoing process. Also, if we make any changes at the form level, we have to update the template as well, and updating the template is the most irritating part. Review collected by and hosted on G2.com.

It's very easy to use. The layout is basic. Review collected by and hosted on G2.com.

Nothing, it's very intuitive. I have no issues. Review collected by and hosted on G2.com.

The app does that it says it is supposed to do. It is a good way to fill out forms on the field, without internet and anywhere you may be. Review collected by and hosted on G2.com.

Devicemagic gives no refunds no matter what. We were mislead by their poorly designed website and were automatically billed onto our credit card for over 3000$ worth of licenses. We told devicemagic the issue and they were unwilling to give a refund and were told that according to the terms and conditions, they have all the rights to bill us without consent. Very dishonest company, couldn't recommend Review collected by and hosted on G2.com.

The app just works! The backoffice (web browser-based) part, used to set up forms, works great, and the forms always do what I expected. The back end, though, is amazing. I haven't found an integration that I couldn't make happen; I use a lot of google drive and XML to move data from Device Magic to my legacy systems; DeviceMagic supports just about every sort of connection I can think of beyond that. We bought into DeviceMagic because our web-based data collection app isn't very mobile friendly; Device Magic is *totally* mobile friendly and highly reliable. Integrating the data from the two systems is much easier with the DeviceMagic data than the other system. I'm hoping we can replace the other thing with DeviceMagic soon. I LOVE that the app will collect data whether it has a data connection or not, and if not, automatically submit the data as soon as it does have a connection. We develop content in both English and Spanish for our contractors, and DeviceMagic handles this quite well. Review collected by and hosted on G2.com.

I'd really like to be able to fill in forms (collect data) from an office PC, perhaps via a web browser (I hear that is coming, though). At this point, the app and the backend only seem to know how to deal with pictures for attachments; allowing something like a PDF to be attached could be very useful, especially if we can get to where we can fill out a form on a PC or a browser. Not really a dislike, but I'd kind of like to be able to develop forms in more non-English languages. Review collected by and hosted on G2.com.

Bringing mobile apps online is quick and intuitive. The support staff are terrific and friendly. You can be online and gathering data near immediately. Review collected by and hosted on G2.com.

Overall the product does a great job of gathering field data without much of any issue. The back side of analytics isn't as robust as it could be and can be improved but the developers and support group are working on that and making good strides to improve those functions and others. Review collected by and hosted on G2.com.

Good UI, easy to make changes, works offline. Review collected by and hosted on G2.com.

After cancelling my account and forgetting to switch from annual to a monthly subscription, device magic decided to bill the full annual amount (fair enough as I forgot). I explained the situation that I wasn't using the product but they didn't care and insisted I pay the annual amount regardless (robotically referring to their terms and conditions). They then sent to a debt collection agency. The product might be decent but they don't care at all about their customers or companies that work with their software. For any prospective customers, I believe Zoho Forms does all that device magic does at a fraction of the price so just go with them. Review collected by and hosted on G2.com.

I love the one on one attention our company gets and the direct contact we have with DM! I love that when I have a question I can chat with someone right away or I can email my company success rep and they get back to me right away. Review collected by and hosted on G2.com.

I feel that the analytics portion of the portal could be improved significantly. There is also an option for automatic reports to be sent on a weekly or daily bases dependent on the information that is requested. Review collected by and hosted on G2.com.

The product does what it advertises it should do. Drag and drop to setup forms makes it easy to use. Review collected by and hosted on G2.com.

The pricing of this product has become unpredictable. Prices keep rising and when my last payment was taken, it had jumped from $40.80 a month to $81 with no new users. Calls for an explanation took about 3 weeks and I was told of emails advising me of price upgrades. This was true but I was also told I was on a "special" price plan because I had been a customer for so long. To then double the price, was crazy. For the amount we used this product (maybe 80 forms a month), there is no way I can justify $1000 a year in costs. Review collected by and hosted on G2.com.

Building mobile forms is pretty simple and straightforward. The form UI for mobile users is clean and simple, very easy for inexperienced users to navigate. I like that you can force an answer so that users cannot skip over key questions. We use multiple subcontractors and it is easy to dispatch forms out to all of the subcontractors in one quick process. We can customize our forms on the fly without disrupting the workflow of the guys in the field. Review collected by and hosted on G2.com.

The subscription model of charging per device vs per user can get to be expensive and is an additional management requirement. If you don't carefully manage this, it gets expensive quickly. Review collected by and hosted on G2.com.

It is very easy to use even for people without experience with this technology, it is very practical and has several functions that are very useful for the company, it facilitates the creation of forms and adapting the existing forms for new uses that are sent both to our customers or partners of our company, this saves us a lot of time in our daily activities and has a nice design and I sincerely believe that anyone can use this efficient program. Review collected by and hosted on G2.com.

It has not happened to me very often but sometimes the program freezes and closes the windows and I lose and lose forms that I had created and I have to repeat the process again it does not happen very often but when it happens it is stressful Review collected by and hosted on G2.com.