--- title: CentralSquare Public Safety & Justice Reviews meta\_title: 'CentralSquare Public Safety & Justice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how CentralSquare Public Safety & Justice works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Public Safety url: https://www.g2.com/categories/public-safety --- # CentralSquare Public Safety & Justice Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CentralSquare Public Safety & Justice but has limited features. Are you part of the CentralSquare Public Safety & Justice team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every size across North America. CentralSquare’s broad, unified and agile software suite serves 3 in 4 citizens across North America. Our technology platform provides solutions for public safety, including 911, computer aided dispatch, records management and more. * * * Seller [CentralSquare Technologies](https://www.g2.com/sellers/centralsquare-technologies) Discussions [CentralSquare Public Safety & Justice Community](https://www.g2.com/products/centralsquare-public-safety-justice/discuss) Languages Supported English Overview by Cheri Lane Show More ## Top-Rated Alternatives [ ![Everbridge 360 (Critical Event Management)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Everbridge 360 (Critical Event Management)") Everbridge 360 (Critical Event Management) 4.5/5(359) ](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) [ ![D4H](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D4H") D4H 4.6/5(166) ](https://www.g2.com/products/d4h/reviews) [ ![Aladtec by TCP](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aladtec by TCP") Aladtec by TCP 4.5/5(116) ](https://www.g2.com/products/aladtec-by-tcp/reviews) [ View All Alternatives ](https://www.g2.com/products/centralsquare-public-safety-justice/competitors/alternatives) ## User Insights Average based on 17 real user reviews. [Log in to unlock pricing and user insights](/login) JP Jeanie P. Director Small-Business (50 or fewer emp.) 10/17/2024 "Experience with Central Square" 5/5 What do you like best about CentralSquare Public Safety & Justice? I like the ability to add, create and customize many of the commands and dashboard parts. There are multiple ways for the end user to accomplish tasks which support clickers and typers. The support has been very good as well. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? I do not like the inability to create a workflow based on a geo fenced area without have to create new map layers. I also do not care for how slow the system runs the majority of the time. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? They are solving our problems with multiple calls for one incident by allowing different agencies and types of responders to be assigned to one incident. We also have more visibility of records because of the RMS features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Mid-Market (51-1000 emp.) 10/22/2024 "A software suite that allows some modifications to meet your agencies needs." 4/5 What do you like best about CentralSquare Public Safety & Justice? With the CentralSquare Enterprise Suite, you are able to set up multiple personal preferences to make it work for your agency. This ranges from CAD, Mobile, and RMS. The software provides several areas that are efficient to help speed up workflow and processes. The CAD, Mobile and RMS systems are user friendly and easy to navigate with options to help meet the different operating styles of work groups. This is a 24/7 operation for us, so the software is constantly in use. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? The downside of any software, not just CentralSquare, is bugs, fixes, and communication. It is a trend within major software corporation to rush releases without valid testing and relying on customers to provide feedback about issues. In addition, aside from a CEO blast that comes out quarterly, you do not see much about whats new, whats coming, whats here, tips and tricks, etc. It seems like once you are a software owner, you just get left out to the wilds. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? Report writing speeds have increased with the integrated suite for CentralSquare Enterprise, allowing officers to be able to quickly enter their reports which allows them to get back out on the streets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SS Stacey S. Comm Chief Small-Business (50 or fewer emp.) 10/19/2024 "Favorite CAD /RMS by far!" 5/5 What do you like best about CentralSquare Public Safety & Justice? CentralSquare is the third CAD/RMS software that I have used and it is by far my favorite. CentralSquare software has been a valuable asset for our team, offering a wide range of features that meet our needs. I find that it is extremely user friendly. Navigating through the platform is intuitive, making it easy for both new and experienced users to get up and running quickly. The customizability of CentralSquare is another key advantage. We are constantly finding new ways to use the software to streamline our workflow. Custom modules and custom forms have made things so much easier for our staff. This flexibility has significantly enhanced our efficiency, as we can adjust settings and features without needing extensive technical support. When it comes to training, because CentralSquare is so intuitive, training new hires is so much easier than former systems. You can tell the platform was designed with ease of training in mind; new team members can quickly familiarize themselves with the system, reducing downtime. One of the most critical features for us has been the ability to share information effortlessly. CentralSquare makes collaboration seamless, enabling our team to share data across departments quickly and securely. This has improved communication and decision-making across the board. I have also been impressed with the customer support. All of the support team members are helpful and patient. They have been such great partners and I enjoy working with them. In summary, CentralSquare is a comprehensive, user-friendly, and customizable platform that has significantly enhanced our operations. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? I really do not have any complaints. We use ProSuite CAD, RMS, Jail and 911 and I am happy overall! Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? CentralSquare has just allowed us to streamline our workflow overall. On the CAD side of things , it has made my 911 dispatchers happy and that is always a plus! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Mid-Market (51-1000 emp.) 10/17/2024 "Good Public Safety Software" 5/5 What do you like best about CentralSquare Public Safety & Justice? CentralSquare products are the next steps any Public Safety organization needs to consider. There is a lot that these products have to offer which we use everyday. I do enjoy working with this software and providing assistance where it is needed within our organization. With any software product a user will need to be educated on how to use it and become experts themselves. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? There are several times that CST has experienced growing pains. Most recently they have downsized, and a very important customer relations department were handed their walking papers. This is who we worked with every day and our go to connections when we needed help. In turn this has again cause delays in support issues being handled in a timely manner. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? One of the win win perks is data sharing amognst all of our partnering agenceies, this is huge and very beneficial. Review collected by and hosted on G2.com. Show More Response from Meagan McAlexander of CentralSquare Public Safety... [Editedit](https://www.g2.com/survey_responses/centralsquare-public-safety-justice-review-10383906/official_response/edit) Thank you for taking the time to share your feedback. We greatly appreciate your positive comments about our products and the value they bring to your organization's daily operations. Thank you also for highlighting the benefits of data sharing among partnering agencies. This feedback underscores our mission to enhance collaboration and efficiency in public safety operations. We acknowledge the growing pains you mentioned and understand that the recent downsizing has impacted your experience. Please know that we are committed to improving our support response times and ensuring that our customers receive the assistance they need promptly. Thank you for being on this journey with us, we appreciate your partnership. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joshua C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua C.") JC Joshua C. Small-Business (50 or fewer emp.) 12/19/2023 "Central Square has been a pleasure to work with. My center uses both their CAD and 911 systems." 5/5 What do you like best about CentralSquare Public Safety & Justice? The software's user interface is excellent and caters to both dispatchers and administrators who configure it. It is highly robust and can present a vast amount of information at dispatchers' fingertips. The customer service is of top-notch quality, and we have a dedicated support team for our center. I can rely on the same group of people to answer whenever I call for help with an issue. We run this software on 5 consoles that operate 24/7 in a 9-1-1 dispatch center. It was effortless to integrate it into our system, and updates seem to be an easy process. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? I find it very frustrating that I am unable to update the map layers on my software independently. Instead, I have to submit the layers to the software providers and wait for them to update the layers. This process has taken several weeks on a couple of occasions. However, in cases of emergency updates, they were able to push the updates through in just a few hours. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? We use CAD to process our incoming 9-1-1 calls and dispatch first responders to the issue. Review collected by and hosted on G2.com. Show More 6/20/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite KM Kabir M. Mid-Market (51-1000 emp.) 12/19/2023 "Perfect CAD product" 4/5 What do you like best about CentralSquare Public Safety & Justice? CentralSquare CAD is highly regarded for its efficient dispatching capabilities and comprehensive data management, which greatly enhance emergency response coordination and public safety operations. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? particularly regarding its user interface, which can be complex and less intuitive, and occasional issues with system integration and customization flexibility Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? CentralSquare CAD effectively addresses critical needs in emergency response management by streamlining dispatch processes and consolidating vital information. This results in faster, more coordinated emergency services, which indirectly benefits everyone, including me, by contributing to a safer and more responsive community environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Teri H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teri H.") TH Teri H. Training Coordinator/Accreditation Manager Mid-Market (51-1000 emp.) 9/7/2023 "Efficient, easy to use" 4.5/5 What do you like best about CentralSquare Public Safety & Justice? Integrates with other central square products. Easy to use. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? Not sure yet. There are certain things I would like to see made mandatory to fill out before going on to another section. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? Able to integrate into other components of central square so it makes reporting easier Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JW Josei W. Mid-Market (51-1000 emp.) 2/18/2023 "Version 22.1.9 is a miss" 1/5 What do you like best about CentralSquare Public Safety & Justice? Through updates the software has maintained a fairly intuitive/easy-to-understand interface. An adequate degree of customizability allows individual dispatchers to set up their CAD display in a way that best suits them. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? Our agency recently updated to version 22.1.9, which came with an overhauled call-taking window. Long story short, the new one displays the same information and has the same function as old, while managing to take up more space. Everything is larger, as if it was designed for a touch screen. It's made it more difficult to manipulate multiple call windows at the same time. This update is a step in the wrong direction, the only plus being it's more visually appealing and you have a snapshot of premise history without needing to open a separate window. Additionally, there's an issue with copying and pasting anything with line breaks into the call notes. The software doesn't recognize them and reverts to just adding the first line of whatever you copied. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? CentralSquare CAD serves as our law enforcement dispatch software. The platform is pretty versatile and can be tailored to whatever functions you need such as CAD-to-CAD communication, unit stacking, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AM April M. Supervisor Mid-Market (51-1000 emp.) 11/16/2021 "Wonderful tool for records management, too bad it won't be supported soon." 5/5 What do you like best about CentralSquare Public Safety & Justice? Ease of access and the ability to search for records allows me to find what I am looking for even if I have limited parameters of information to work with for my search. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? This product will not be supported by its developer in the coming future which is unfortunate as it has many capabilities that their new software is still flushing the bugs out of. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? The only problem I see is the bundles are not integrated and therefore do not share info with each other. If you are looking for multiple things on the same record point, you have to look it up multiple times in the various bundles separately. The benefits I have realized are the ability to search the modules with limited information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 10/20/2021 "Public Safety CAD support and administrator review" 3/5 What do you like best about CentralSquare Public Safety & Justice? Central Square CAD is robust software designed specifically for Computer Aided Dispatch. Review collected by and hosted on G2.com. What do you dislike about CentralSquare Public Safety & Justice? Very costly software and annual support. I find it unnecessarily difficult to manage the map layers. We often have to import updated maps, and the process is quite involved. Review collected by and hosted on G2.com. What problems is CentralSquare Public Safety & Justice solving and how is that benefiting you? CAD is used in our PSAP (Public Safety Answering Point) to aid the telecommunicator in collecting call data and dispatching officers. Review collected by and hosted on G2.com. Show More 2/14/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about CentralSquare Public Safety & Justice? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CentralSquare Public Safety & Justice ](https://www.g2.com/products/centralsquare-public-safety-justice/discussions/new) GU Guest User What is Superion Records Management System (RMS) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-superion-records-management-system-rms-used-for) [ View all Discussions ](https://www.g2.com/products/centralsquare-public-safety-justice/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/centralsquare-public-safety-justice/pricing) CentralSquare Public Safety & Justice Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_602d7920ffcd9ecb540e22f155b2cfd2/tyler-enterprise-public-safety.png "Product Avatar Image") Tyler Enterprise Public Safety 4.2/5(13) [ Compare Now ](https://www.g2.com/compare/centralsquare-public-safety-justice-vs-tyler-enterprise-public-safety) ##### Categories on G2 [Emergency Medical Services](https://www.g2.com/categories/emergency-medical-services)[Fire Department](https://www.g2.com/categories/fire-department)[Police Records Management System (RMS)](https://www.g2.com/categories/police-records-management-system-rms) [Emergency Medical Services](https://www.g2.com/categories/emergency-medical-services)[Fire Department](https://www.g2.com/categories/fire-department)[Police Records Management System (RMS)](https://www.g2.com/categories/police-records-management-system-rms)[Jail Management](https://www.g2.com/categories/jail-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What quote to cash consulting services are most trusted by sales operations leaders based on user reviews?](https://www.g2.com/discussions/what-quote-to-cash-consulting-services-are-most-trusted-by-sales-operations-leaders-based-on-user-reviews)[Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend)[Is a dedicated mobile crash reporting platform worth it for a small app team, or does the free tier of Firebase Crashlytics cover most of what a startup actually needs?](https://www.g2.com/discussions/is-a-dedicated-mobile-crash-reporting-platform-worth-it-for-a-small-app-team-or-does-the-free-tier-of-firebase-crashlytics-cover-most-of-what-a-startup-actually-needs) [Which AP software offers the fastest invoice processing?](https://www.g2.com/discussions/which-ap-software-offers-the-fastest-invoice-processing)[Top-rated tools for automated bug detection](https://www.g2.com/discussions/top-rated-tools-for-automated-bug-detection)[Which productivity bot tools are worth using for a sales team that wants to automate CRM data entry, follow-up reminders and pipeline updates so reps focus on selling?](https://www.g2.com/discussions/which-productivity-bot-tools-are-worth-using-for-a-sales-team-that-wants-to-automate-crm-data-entry-follow-up-reminders-and-pipeline-updates-so-reps-focus-on-selling) [Show MoreShow Less](javascript:void(0);)