# Best Fire Department Software for Medium-Sized Businesses

  *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*

   Products classified in the overall Fire Department category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Fire Department to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Fire Department category.

In addition to qualifying for inclusion in the Fire Department Software category, to qualify for inclusion in the Medium-Sized Business Fire Department Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.




  
## How Many Fire Department Software Products Does G2 Track?
**Total Products under this Category:** 95

### Category Stats (May 2026)
- **Average Rating**: 4.14/5
- **New Reviews This Quarter**: 3
- **Buyer Segments**: Mid-Market 75% │ Small-Business 25%

*Last updated: May 19, 2026*

  
## How Does G2 Rank Fire Department Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 500+ Authentic Reviews
- 95+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
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**Sponsored**

### Aladtec by TCP

Aladtec is a specialized employee scheduling software solution designed specifically for public safety organizations, such as fire departments, police departments, and emergency medical services. This innovative platform streamlines the complex process of scheduling personnel around the clock, allowing agencies to focus on their critical mission of serving the community rather than getting bogged down in administrative tasks. By automating scheduling, Aladtec helps organizations manage their workforce more effectively, ensuring that they have the right number of staff available at all times. The target audience for Aladtec includes public safety administrators, human resources personnel, and operational managers who are responsible for maintaining compliance with labor laws and union agreements while also managing budgets and overtime costs. The software is particularly beneficial for organizations that operate on unique rotation patterns and require adherence to specific staffing policies. By providing a centralized platform for scheduling, Aladtec enhances communication and collaboration among team members, ultimately leading to improved employee satisfaction and retention. Key features of Aladtec include real-time data access, which allows administrators to monitor staffing levels, budget allocations, and overtime usage effectively. This insight is crucial for making informed decisions that can help mitigate unnecessary costs. Additionally, the software offers self-service tools for employees, granting them the flexibility to manage their schedules according to their preferences. This includes the ability to trade shifts, bid for open shifts, and view their schedules at any time, fostering a sense of ownership and accountability among staff. Aladtec stands out in the public safety scheduling software category by providing tailored solutions that align with the specific needs of emergency service organizations. Its focus on compliance tracking and adherence to labor rules helps mitigate risks associated with scheduling errors. Furthermore, the platform’s user-friendly interface ensures that both administrators and employees can navigate the system with ease, enhancing overall productivity. By automating routine scheduling tasks, Aladtec empowers public safety personnel to devote more time to their core responsibilities, ultimately benefiting the communities they serve.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=428&secure%5Bdisplayable_resource_id%5D=428&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=428&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5136&secure%5Bresource_id%5D=428&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffire-department%2Fmid-market&secure%5Btoken%5D=e8e2efab85076d39654db1d06a871b195f90dc7d5a12a73fa39a29353bbdfd43&secure%5Burl%5D=https%3A%2F%2Ftcpsoftware.com%2Fproducts%2Faladtec%2F%3Futm_source%3Dg2%26utm_medium%3Dppl&secure%5Burl_type%5D=custom_url)

---

  ## What Are the Top-Rated Fire Department Software Products in 2026?
### 1. [First Due](https://www.g2.com/products/first-due/reviews)
  First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device. Who we serve: - EMS - Fire - Federal - Law Enforcement - State EMS - Industrial Fire & Safety


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 44
**How Do G2 Users Rate First Due?**

- **Ease of Use:** 8.4/10 (Category avg: 8.1/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind First Due?**

- **Seller:** [First Due](https://www.g2.com/sellers/first-due)
- **Company Website:** https://www.firstdue.com
- **Year Founded:** 2016
- **HQ Location:** Miami, FL
- **Twitter:** @firstduesizeup (352 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/firstdue/ (467 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Public Safety, Government Administration
  - **Company Size:** 45% Small-Business, 41% Mid-Market


### 2. [ImageTrend](https://www.g2.com/products/imagetrend/reviews)
  ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities we support. Founded in 1998, we serve more than 4,000 customers including 20,000 agencies across Fire, Emergency Medical Services, and Hospital segments. With our deep industry knowledge and advanced data analytics capabilities, we help our customers streamline operations, shape long-term strategies, and dramatically improve outcomes. Our comprehensive software solutions and dedicated team provide the confidence and intelligence our customers need to tackle today’s challenges and prepare for tomorrow’s uncertainties.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 47
**How Do G2 Users Rate ImageTrend?**

- **Ease of Use:** 7.8/10 (Category avg: 8.1/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.7/10)

**Who Is the Company Behind ImageTrend?**

- **Seller:** [ImageTrend](https://www.g2.com/sellers/imagetrend)
- **Company Website:** https://www.imagetrend.com/
- **Year Founded:** 1998
- **HQ Location:** Eagan, MN
- **Twitter:** @ImageTrend_LLC (670 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/75505/ (412 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Public Safety, Hospital & Health Care
  - **Company Size:** 51% Mid-Market, 30% Small-Business


### 3. [Smart CAD](https://www.g2.com/products/smart-cad/reviews)
  Smart CAD is an intuitive solution for rapid unit dispatching and incident management trusted by public safety units and emergency services in over 50 countries.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 37
**How Do G2 Users Rate Smart CAD?**

- **Ease of Use:** 10.0/10 (Category avg: 8.1/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind Smart CAD?**

- **Seller:** [GINA Software](https://www.g2.com/sellers/gina-software)
- **Year Founded:** 2010
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** http://www.linkedin.com/company/gina-software (41 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Public Safety, Government Relations
  - **Company Size:** 65% Mid-Market, 27% Enterprise


#### What Are Smart CAD's Pros and Cons?

**Pros:**

- Ease of Use (31 reviews)
- Features (21 reviews)
- Reliability (21 reviews)
- Speed (21 reviews)
- Emergency Services (20 reviews)

**Cons:**

- Limited Functionality (8 reviews)
- Inefficiency (6 reviews)
- Slow Performance (5 reviews)
- Complexity (4 reviews)
- Limitations (4 reviews)

### 4. [Tyler Enterprise Public Safety](https://www.g2.com/products/tyler-enterprise-public-safety/reviews)
  Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy access to critical information and workflow make public safety agencies work more efficiently. Enterprise Public Safety solutions provide accurate and secure information for dispatchers, first responders in the field, sworn officers, command staff, and civilian employees. Our solutions ensure public safety agencies are compliant with state and federal mandates.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 13
**How Do G2 Users Rate Tyler Enterprise Public Safety?**

- **Ease of Use:** 7.2/10 (Category avg: 8.1/10)
- **Quality of Support:** 8.1/10 (Category avg: 8.7/10)

**Who Is the Company Behind Tyler Enterprise Public Safety?**

- **Seller:** [Tyler Technologies](https://www.g2.com/sellers/tyler-technologies)
- **Year Founded:** 1966
- **HQ Location:** Plano, TX
- **Twitter:** @tylertech (4,616 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tyler-technologies (7,701 employees on LinkedIn®)
- **Ownership:** NYSE:TYL

**Who Uses This Product?**
  - **Top Industries:** Public Safety
  - **Company Size:** 85% Mid-Market, 8% Enterprise


### 5. [CentralSquare Public Safety & Justice](https://www.g2.com/products/centralsquare-public-safety-justice/reviews)
  CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every size across North America. CentralSquare’s broad, unified and agile software suite serves 3 in 4 citizens across North America. Our technology platform provides solutions for public safety, including 911, computer aided dispatch, records management and more.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 17
**How Do G2 Users Rate CentralSquare Public Safety & Justice?**

- **Ease of Use:** 8.1/10 (Category avg: 8.1/10)
- **Quality of Support:** 7.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind CentralSquare Public Safety & Justice?**

- **Seller:** [CentralSquare Technologies](https://www.g2.com/sellers/centralsquare-technologies)
- **HQ Location:** Lake Mary, US
- **Twitter:** @CentralSqTech (744 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/centralsqtech/ (1,077 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Law Enforcement
  - **Company Size:** 71% Mid-Market, 24% Small-Business


### 6. [ESO Fire RMS](https://www.g2.com/products/eso-fire-rms/reviews)
  Save valuable time. ESO Fire Incidents eliminates the manual task of re-entering data from EMS calls to meet NFIRS requirements so your crews can focus on more important duties. The ESO Fire suite also includes Properties & Inspections, Personnel Management, Analytics and more to ensure you've got the tools you need to get the job done.


  **Average Rating:** 3.6/5.0
  **Total Reviews:** 19
**How Do G2 Users Rate ESO Fire RMS?**

- **Ease of Use:** 7.1/10 (Category avg: 8.1/10)
- **Quality of Support:** 7.9/10 (Category avg: 8.7/10)

**Who Is the Company Behind ESO Fire RMS?**

- **Seller:** [ESO](https://www.g2.com/sellers/eso-bed744ca-5233-4d00-b5c1-884939d13f2d)
- **Year Founded:** 2004
- **HQ Location:** Austin, TX
- **Twitter:** @ESO_Solutions (1,416 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/135275/ (791 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Public Safety
  - **Company Size:** 48% Mid-Market, 43% Small-Business


### 7. [D4H](https://www.g2.com/products/d4h/reviews)
  D4H simplifies crisis and emergency management, helping organizations worldwide improve preparedness, response, and recovery. Our highly customizable and easy to use platform offers real-time collaboration, critical alerting, and comprehensive team and equipment management tools. From pre-built plans and digital forms to live status boards and multi-channel notifications, D4H empowers faster, more effective incident response. D4H is trusted by government, public safety, emergency management, oil & gas, pharmaceutical, aviation, corporate, and healthcare organizations globally. D4H is proud to now be part of EcoOnline, a global leader in connected safety and sustainability software.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 162
**How Do G2 Users Rate D4H?**

- **Ease of Use:** 8.6/10 (Category avg: 8.1/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind D4H?**

- **Seller:** [EcoOnline](https://www.g2.com/sellers/ecoonline)
- **Company Website:** https://www.ecoonline.com/
- **Year Founded:** 2000
- **HQ Location:** London
- **LinkedIn® Page:** https://www.linkedin.com/company/823129/ (601 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Public Safety, Non-Profit Organization Management
  - **Company Size:** 51% Mid-Market, 39% Small-Business


#### What Are D4H's Pros and Cons?

**Pros:**

- Ease of Use (26 reviews)
- Customer Support (13 reviews)
- Simple (11 reviews)
- Customization (10 reviews)
- Emergency Services (7 reviews)

**Cons:**

- Limitations (5 reviews)
- Connectivity Issues (3 reviews)
- Inefficiency (3 reviews)
- Integration Issues (2 reviews)
- Limited Functionality (2 reviews)


    ## What Is Fire Department Software?
  [Public Safety Software](https://www.g2.com/categories/public-safety)
  ## What Software Categories Are Similar to Fire Department Software?
    - [Emergency Medical Services Software](https://www.g2.com/categories/emergency-medical-services)