DialedIn Features

Based on 135 DialedIn reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 134 DialedIn reviews and verified by the G2 Product R&D team. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. 16 reviewers of DialedIn have provided feedback on this feature.

Based on 128 DialedIn reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.

Based on 133 DialedIn reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 130 DialedIn reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 128 DialedIn reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.

Based on 118 DialedIn reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Based on 128 DialedIn reviews. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

As reported in 23 DialedIn reviews. Provides tools for evaluating customer interactions

Based on 22 DialedIn reviews. Offers features for maintaining fair and consistent scoring

As reported in 21 DialedIn reviews. Generates quality and performance reports

As reported in 19 DialedIn reviews. Tools for providing personalized feedback and coaching sessions

As reported in 18 DialedIn reviews. Provides a centralized dashboard for agents to view their scores and feedback

As reported in 19 DialedIn reviews. Tools for educating and training agents

Integrates with other customer service or CRM software This feature was mentioned in 20 DialedIn reviews.

Based on 18 DialedIn reviews. Helps ensure customer privacy and data protection

Based on 55 DialedIn reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 53 DialedIn reviews and verified by the G2 Product R&D team. Provides an interface for one or more social media channels.

Based on 53 DialedIn reviews. Includes or integrates with live chat initiaited from the company's web site.

As reported in 51 DialedIn reviews. Accepts contacts initiated through SMS or other mobile text functions.

Based on 56 DialedIn reviews. Allows CSRs to receive and answer customer emails.

Based on 57 DialedIn reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 59 DialedIn reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 54 DialedIn reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 51 DialedIn reviews.

Based on 58 DialedIn reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 50 DialedIn reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 52 DialedIn reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 55 DialedIn reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 59 DialedIn reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 58 DialedIn reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 52 DialedIn reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 53 DialedIn reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. 46 reviewers of DialedIn have provided feedback on this feature.

Allows supervisors/managers to record and review telephone conversations of agents. This feature was mentioned in 79 DialedIn reviews.

Based on 76 DialedIn reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Allows inflow of requests through various digital channels such as email, social media, etc. 76 reviewers of DialedIn have provided feedback on this feature.

As reported in 77 DialedIn reviews. Allows users to access the software using mobile devices.

Based on 79 DialedIn reviews. Provides queue management in case of increase in case/call inflow.

As reported in 81 DialedIn reviews. Allows distribution of incoming calls to agents.

Allows users to request a call back. This feature was mentioned in 78 DialedIn reviews.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. 76 reviewers of DialedIn have provided feedback on this feature.

Allows automatic distribution of incoming calls to the agents. 77 reviewers of DialedIn have provided feedback on this feature.

As reported in 78 DialedIn reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 80 DialedIn reviews.

Simulates human-like speech from text inputs. 38 reviewers of DialedIn have provided feedback on this feature.

Simulates human-like speech from text inputs. 20 reviewers of DialedIn have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Based on 14 DialedIn reviews. Capability to perform complex tasks without constant human input

As reported in 15 DialedIn reviews. Works across multiple software systems or databases

As reported in 13 DialedIn reviews. Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions. 12 reviewers of DialedIn have provided feedback on this feature.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review. This feature was mentioned in 12 DialedIn reviews.