--- title: DialedIn Reviews meta_title: 'DialedIn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 290 reviews by the users' company size, role or industry to find out how DialedIn works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 290 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # DialedIn Reviews **Vendor:** ChaseData **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.7/5.0 **Total Reviews:** 290 ## About DialedIn DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. ## DialedIn Pros & Cons **What users like:** - Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks. (96 reviews) - Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity. (66 reviews) - Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features. (49 reviews) - Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity. (39 reviews) - Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams. (38 reviews) - Users rave about the **easy setup** of DialedIn, making integration into daily routines seamless and efficient. (37 reviews) - Setup Ease (33 reviews) - Call Quality (32 reviews) - Users praise the **efficiency and ease of use** of DialedIn, greatly enhancing productivity for high-volume call tasks. (29 reviews) - Features (28 reviews) **What users dislike:** - Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort. (45 reviews) - Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction. (22 reviews) - Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods. (14 reviews) - Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies. (13 reviews) - Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows. (13 reviews) - Users face occasional **connection issues** that can disrupt calls and delay loading in low-network areas. (11 reviews) - Users often find **limited customization** in DialedIn, hindering innovation and complicating the management of calls. (10 reviews) - Users experience **poor call quality** with DialedIn, facing issues like delays and dropped calls during conversations. (10 reviews) - Contact Management (9 reviews) - Slow Speed (9 reviews) ## DialedIn Reviews ### 1. Best dialer I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Rose S. | Political Surveyor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about DialedIn?** The format is very accessible and it works very well!! **What do you dislike about DialedIn?** Very sensitive to updates on your computer **What problems is DialedIn solving and how is that benefiting you?** They're very helpful with any customer service needs ### 2. Dialedin is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about DialedIn?** Being able to run reports and analyze the data. **What do you dislike about DialedIn?** Nothing. Dialedin is great. It's very easy to use. **What problems is DialedIn solving and how is that benefiting you?** It helps me create reports to help agents do their best. ### 3. Logs out **Rating:** 4.0/5.0 stars **Reviewed by:** Stacey B. | In house, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about DialedIn?** Helps look up numbers fast. And shows call logs **What do you dislike about DialedIn?** It comes up as spam sometimes and also logs out **What problems is DialedIn solving and how is that benefiting you?** Logs out ### 4. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sam M. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about DialedIn?** I like how simple this app works. Very straight forward. **What do you dislike about DialedIn?** I don't really have any cons to show for this app. **What problems is DialedIn solving and how is that benefiting you?** Making multiple calls very easy. ### 5. Sales manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about DialedIn?** The most helpful part is that you can silently speak to your employees when they need help on a call **What do you dislike about DialedIn?** I've been using this service for three years have had zero flaws **What problems is DialedIn solving and how is that benefiting you?** I like that I can whisper silently talk to my employees when they're on a call they need help ### 6. Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Adnan S. | Cold Caller, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about DialedIn?** The customer support is impeccable. They walk you through everything on those rare occasions that you do have issues with the service. 10/10 recommended. **What do you dislike about DialedIn?** Certain type of microphones work best with their service, while others have issues. **What problems is DialedIn solving and how is that benefiting you?** Helps me dial clients faster ### 7. DialedIn is an amazing way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about DialedIn?** DialedIn works great and helps me communicate with my customers efficiently **What do you dislike about DialedIn?** Nothing, it's great! I never have any issues **What problems is DialedIn solving and how is that benefiting you?** It's a great way for our company to get calls right away to assist with any customer service questions we may recieve ### 8. work from home **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna V. | Policy Conservation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about DialedIn?** That it is easy to access and able to assist clients throught the day **What do you dislike about DialedIn?** that sometimes it kicks me out frequently **What problems is DialedIn solving and how is that benefiting you?** that we are able to assit our clients every day with any issues they may have ### 9. I used dialedin every single day at work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about DialedIn?** The upsides are being able to listen back to old calls by looking up the phone number. **What do you dislike about DialedIn?** I used to have issues with it going quiet past 5 minutes but hasnt been an issue in a while. **What problems is DialedIn solving and how is that benefiting you?** Being able to dial out to leads quickly and efficiently. ### 10. Its simple and straight to the point **Rating:** 4.0/5.0 stars **Reviewed by:** Tabitha A. | Medicare Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about DialedIn?** I use the call history, calculator the most. **What do you dislike about DialedIn?** The keypad automatically provides a name with the first two numbers you type in. Having to re enter a couple of times. **What problems is DialedIn solving and how is that benefiting you?** Automatic inbound phone calls ### 11. Marketing Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about DialedIn?** The most helpful thing to me about DialedIn is the call speeds. My call count jumped up significantly, allowing me to secure more deals and more closed loans. I love it **What do you dislike about DialedIn?** Not really much to not like . It has it all. Interface...colors....bells....manual dial...callback system....scheduling....time clock....wait times... EVERYTHING **What problems is DialedIn solving and how is that benefiting you?** It allows you to reach a wider audience at a more faster pace....allowing me to secure more and more leads ### 12. Premier VOIP **Rating:** 4.0/5.0 stars **Reviewed by:** Akeem S. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about DialedIn?** I like the representatives are very responsive and willing to aid. They go beyond their job requirements. **What do you dislike about DialedIn?** It requires optimal internet coverage or the call quality will be severely downgraded. **What problems is DialedIn solving and how is that benefiting you?** I don't know. ### 13. Good System **Rating:** 4.0/5.0 stars **Reviewed by:** Ernesto G. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about DialedIn?** It is an easy and transparent dialer. Would recommend **What do you dislike about DialedIn?** It is not a good looking app, does not please the eyes. **What problems is DialedIn solving and how is that benefiting you?** It allows me to receive inbound and make outbound calls. ### 14. Incredible and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Trent K. | Sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about DialedIn?** It tracks when I am available, which helps! **What do you dislike about DialedIn?** Not much at all! I have enjoyed the experience! **What problems is DialedIn solving and how is that benefiting you?** Incredible and very helpful overall ### 15. Efficient program. Good for a high quote volume sales department **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about DialedIn?** Being able to breeze through a number of calls quickly **What do you dislike about DialedIn?** Can't leave automated VM. I would love to be able to leave a pre recorded VM if someone doesn't pickup. **What problems is DialedIn solving and how is that benefiting you?** It is allowing us to get the maximum amount of contact to our customers as quick as possible ### 16. Amazing with pulling multiple numbers. Not a bad delay on the calls. Would highly recommend. **Rating:** 4.5/5.0 stars **Reviewed by:** Leon N. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about DialedIn?** Very helpful business which makes people good money. **What do you dislike about DialedIn?** Phone call delays voice but it isn't too bad. **What problems is DialedIn solving and how is that benefiting you?** Helping me call multiple numbers quick getting through calls. ### 17. Recommend to a Colleague **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph E. | Sales representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about DialedIn?** The most helpful thing is being able to track my leeds. **What do you dislike about DialedIn?** The downside is when it crashes during peak hours **What problems is DialedIn solving and how is that benefiting you?** It is helping me reach more customers. ### 18. Very easy to use , can reach hundredths of dials a day. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about DialedIn?** Easy to navigate , can make hundredths of calls daily , to improve sales. **What do you dislike about DialedIn?** There aren't many downsides to this platform , but if I could critique one thing it would be the search bar can be alittle easier to navigate. When looking for a previous call. **What problems is DialedIn solving and how is that benefiting you?** With previous dialers you had to manually call , with this dialer it's automatic. Which helps me reach more customers. ### 19. Great. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Employee Benefits Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about DialedIn?** It assists with auto dialing to get sales **What do you dislike about DialedIn?** I can't go back to old calls like I could with other software **What problems is DialedIn solving and how is that benefiting you?** The software has bugs ### 20. This dialer is awesome and makes my job super easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra W. | Telemarketer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about DialedIn?** How easy it is to navigate and understand **What do you dislike about DialedIn?** There's not anything I dislike! The dialer is great **What problems is DialedIn solving and how is that benefiting you?** Its solving the issue of pesky diapers that don't work ### 21. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Amber F. | Insurance agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about DialedIn?** Is user friendly and easy to use. Easy to learn **What do you dislike about DialedIn?** Need better ways to keep up with past calls **What problems is DialedIn solving and how is that benefiting you?** Makes it easy to take more incoming calls ### 22. Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about DialedIn?** I like that my calls are very smooth and clear almost no issues with call drops. The application is very easy to use. **What do you dislike about DialedIn?** I do not like the task appointment function so much. **What problems is DialedIn solving and how is that benefiting you?** It benefits me by not having to dial customers on my own and providing sound that alerts me a call is coming in. ### 23. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Tara L. | Telemarketer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about DialedIn?** Most helpful system we have ever used to keep our data organized **What do you dislike about DialedIn?** Nothing that I dislike about this program **What problems is DialedIn solving and how is that benefiting you?** Keeps our customers info secure and organized ### 24. Smooth and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about DialedIn?** Super easy to use, lots of different functions to play around with to make the experience better **What do you dislike about DialedIn?** Sometimes it crashes but happens very rarely **What problems is DialedIn solving and how is that benefiting you?** Easy to communicate with people across the nation ### 25. 2024 has been the best experience I’ve ever had in a decade. **Rating:** 3.5/5.0 stars **Reviewed by:** Clarence V. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about DialedIn?** The technology is still behind compared to other platforms. Yet, Guillermo and Adam have been staples in my experience and have done an amazing job of working as a partner to improve features and our experience. **What do you dislike about DialedIn?** Reporting, DID health and better mobile functionality. Dialed In is the only thing that forces me to us a PC while all other platforms are web based. **What problems is DialedIn solving and how is that benefiting you?** N/A ### 26. DialedIn is very accurate & convenient to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about DialedIn?** The accuracy & how easy and convenient it is to use. **What do you dislike about DialedIn?** I personally have not been using DialedIn and experienced any issues I dislike. **What problems is DialedIn solving and how is that benefiting you?** Saves time & you no longer have to manually dial the numbers ### 27. Overall positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about DialedIn?** Ability to monitor calls remotely is a good feature **What do you dislike about DialedIn?** Can sometimes have poor connection. Calls randomly drop. **What problems is DialedIn solving and how is that benefiting you?** Makes it easy to monitor my agents ### 28. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about DialedIn?** The platform is easy to use, customizable to suit my needs, and the dialedin/chasedata team has always been easy to reach when I've needed assistance! **What do you dislike about DialedIn?** Occasionally buggy when I don't have a fast internet connection. **What problems is DialedIn solving and how is that benefiting you?** Helps me organize all my leads and manage them so that I can effectively target and re-target my prospects. ### 29. It has been good. Most of my workers use it daily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about DialedIn?** I like the quickness and efficiency. It's very fast and easy to use for new users **What do you dislike about DialedIn?** I dislike the loud sound it makes when calls connect. It could be a little quieter **What problems is DialedIn solving and how is that benefiting you?** How to speed up calls so they can call more at once ### 30. Review as an agent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about DialedIn?** The calendar, user friendly, support phone number **What do you dislike about DialedIn?** Sort the basic information, filter the states where I'm appointed, and find other agents. **What problems is DialedIn solving and how is that benefiting you?** Inbound leads are good, have access to view my hours ### 31. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about DialedIn?** The most helpful about DiaLIn is that is very simple for someone that never used a CRM before, it's very self explanatory allowing you to communicate efficiently. **What do you dislike about DialedIn?** The least helpful is the call history I have trouble finding number I transfered. **What problems is DialedIn solving and how is that benefiting you?** It help me communicate with my clients. ### 32. Life insurance agent **Rating:** 5.0/5.0 stars **Reviewed by:** Peyton O. | Life Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about DialedIn?** Simplicity & functionality of receiving calls & dictations. **What do you dislike about DialedIn?** The system can be fairly glitchy at times. I would also like an easier way of viewing past calls & details. Would like to view call details while waiting on a call. **What problems is DialedIn solving and how is that benefiting you?** Having people to talk to about life insurance. ### 33. Consistent quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about DialedIn?** We had a different dial previous that was nothing but a problem. Since switching it's been consistent quality and super easy to learn. **What do you dislike about DialedIn?** Nothing so far. It's been great to use so far **What problems is DialedIn solving and how is that benefiting you?** Transfers to agents are smoother ### 34. Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about DialedIn?** Overall the best part is the customer support regardless of the situation if your rep isnt available anyone else will always try to help. Communciation across all areas is also a benefit in not having to repeat yourself to multiple people. Ease of use and implementation on all areas and will walk though to ensure its correct. **What do you dislike about DialedIn?** Features to be added to accounts like admin and IT have functiosn they need without having access to all areas.. Would like to be able to select what a user can see and access as a oppsed to pre populated roles. Dynamic to the customer needs. **What problems is DialedIn solving and how is that benefiting you?** Connecting to all our customers ### 35. Very user friendly, like the features it has. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about DialedIn?** I like all the options for running reports for our department **What do you dislike about DialedIn?** The delay between the customer waiting for us to answer. It's about 5-10 second delay **What problems is DialedIn solving and how is that benefiting you?** It helps calculate the amount of calls for each rep to ### 36. Simple but difficult to use on a Mac **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about DialedIn?** I like that it's simple to use and easy to navigate. **What do you dislike about DialedIn?** I dislike that I cannot use it properly on a Mac computer. Having to download parallels bogs down my computer and the system. **What problems is DialedIn solving and how is that benefiting you?** Having calls come in so I do not need to dial out ### 37. Using Dialedln is a easy experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about DialedIn?** That's is cross platform and easy to use **What do you dislike about DialedIn?** Sometimes when using the app there's really low connection rate. **What problems is DialedIn solving and how is that benefiting you?** Connecting us with clients ### 38. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Wylan E. | Contracts Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about DialedIn?** The simplicity of the system and being able to listen to calls **What do you dislike about DialedIn?** Answering incoming calls is a little confusing **What problems is DialedIn solving and how is that benefiting you?** No problems ### 39. Dialendln is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Christian P. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about DialedIn?** What I most enjoy about Dialendln by Chasedata is how user friendly it's the platform **What do you dislike about DialedIn?** I wouldn't say I dislike anything about Dialendln **What problems is DialedIn solving and how is that benefiting you?** Is solving the issues of not having to dial manually ### 40. This is very handy to use for a call center, it works very well. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about DialedIn?** It has easy accessible features and is easy to follow **What do you dislike about DialedIn?** Not every tab auto populates and the map is slower **What problems is DialedIn solving and how is that benefiting you?** It is connecting to more live people ### 41. Very easy to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about DialedIn?** I am able to dial lots of numbers quickly. **What do you dislike about DialedIn?** Sometimes the numbers come up scam likely **What problems is DialedIn solving and how is that benefiting you?** I can call lots of numbers and sell lots of products. Which makes me money. ### 42. sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about DialedIn?** this works great for reaching all of our customers **What do you dislike about DialedIn?** I just wish that it dialed a little faster **What problems is DialedIn solving and how is that benefiting you?** just needs to dialer faster ### 43. I had no problem using the dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about DialedIn?** User friendly and navigation was excellent **What do you dislike about DialedIn?** Nothing really I didn't have any issues with the dialer **What problems is DialedIn solving and how is that benefiting you?** Clear contact with my client. ### 44. Very useful for any Call Center Strongly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about DialedIn?** It drives revenue. I'm really impressed. **What do you dislike about DialedIn?** Everything works to satisfaction. I've had no issues. **What problems is DialedIn solving and how is that benefiting you?** Monitor my reps talk time etc ### 45. Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about DialedIn?** Efficient, easy to operate, and perfect customer service! **What do you dislike about DialedIn?** No complaints at all. Customer service is excellent. **What problems is DialedIn solving and how is that benefiting you?** Routing our clients to the right associates. ### 46. Great with minimal hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about DialedIn?** Fast, easy, quick to learn! What else could you need! **What do you dislike about DialedIn?** Occasionally callers can't hear me and that can be frustrating **What problems is DialedIn solving and how is that benefiting you?** Idk. ### 47. Works perfect for our office ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about DialedIn?** Customer service is very helpful, app is easy to use & has a ton of features. **What do you dislike about DialedIn?** Call quality can drop at times, it sounds as if we are under water. **What problems is DialedIn solving and how is that benefiting you?** Inter office communication, dialer notes and disposition in calls. ### 48. It has been wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about DialedIn?** The efficiency of the system and the navigation to make me experience better! **What do you dislike about DialedIn?** How it has connection issues. It will kick me off a call! **What problems is DialedIn solving and how is that benefiting you?** It is solving me to have better contact with my clients. Especially the text service it provides! ### 49. ChaseData has been a breath of fresh air! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2020 **What do you like best about DialedIn?** Owned and operated call centers for 20 plus years and in that time I've experienced many predictive dialers. From owning premise dialers to working with the first hosted products on the market I've seen it all. 9 years ago I decided to give ChaseData a try and I haven't looked back since. Their support staff is super attentive and always eager to assist. They're always on the cutting edge of technology continuously updating their software with the latest features. The down time is nonexistent. And the quality of calls is phenomenal. **What do you dislike about DialedIn?** I've made a few suggestions over the years that I would love for them to implement however I understand that if it doesn't help the masses it'll probably get pushed to the back burner. **What problems is DialedIn solving and how is that benefiting you?** Their ability to identify bad numbers and eliminate them from the dialing rotation was significantly better than some of their competitors. ### 50. Chase Data & Their Support Team has been wonderful in growing our once pre- school calling team **Rating:** 5.0/5.0 stars **Reviewed by:** Chane K. | Senior Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about DialedIn?** Over and above the fact that Chase Data is a handy & dynamic application with heaps of features for admin and agent, their support staff put them miles above the rest. Dylan and team have been eager to help our once small team with all kinds of features and we are now able to perform and have the same results in 10 days that we were having in an entire month. **What do you dislike about DialedIn?** Gosh, there isn't much I can say. I would like for there to me more helpful videos and tutorials that I can look at and learn from rather than having to call Dylan the entire - but such a small thing. **What problems is DialedIn solving and how is that benefiting you?** Our previous dialer had a very low connect rate due to our number coming up as spam; that is now resolved. We also had to way of tracking our agents, Chase has made that super easy and straightforward. ## DialedIn Discussions - [Is there a way this could be a website we log on to instead of a download in the future?](https://www.g2.com/discussions/24135-is-there-a-way-this-could-be-a-website-we-log-on-to-instead-of-a-download-in-the-future) - 1 comment, 2 upvotes - [View DialedIn pricing details and edition comparison](https://www.g2.com/products/dialedin/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A33%3A38+-0500&secure%5Bsession_id%5D=6cfc1da6-c65d-44a0-abd7-6a56284692fa&secure%5Btoken%5D=ad6321892b9ec8e028edb8fc50a8eb35c9887e74ee64f2f914388f703e1bc930&format=llm_user) ## DialedIn Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## DialedIn Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top DialedIn Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)