Deskpro Reviews & Product Details

I like how Deskpro adapts to our needs while staying easy for everyone to navigate Review collected by and hosted on G2.com.

At this point, I still haven’t encountered anything that needs improvement, but I’ll keep monitoring and provide feedback if new needs arise. Review collected by and hosted on G2.com.

The tickets are Pretty comprehensive. That is good. Review collected by and hosted on G2.com.

inability to access online documents without having to download or previously synchronize files to the PC. The ability to directly attach documents in online repositories would be most helpful. It would be a consideration when we review alternative applications. Review collected by and hosted on G2.com.

Deskpro is clearly laid out, infinitely customisable and really intuitive to use. Review collected by and hosted on G2.com.

The system seems to drop out more than it should needing a fresh login - if you are a fair way into updating a ticket and this droput occurs you will need to start again once you re-login Review collected by and hosted on G2.com.

Easy to handle and affordable price. The main needs are covered. Review collected by and hosted on G2.com.

The basic analytical part is complex to handle and limited by the number of possible export lines. Review collected by and hosted on G2.com.

I like how easy it is to found any information you need or want in Deskpro.

The interface provide you with everything that you need.

It make the customer support really easy as we can easily exchange information with the customer. Review collected by and hosted on G2.com.

Nothing really, Maybe being abble to be two agent on a ticket could be good? Review collected by and hosted on G2.com.

Deskpro is a highly customizable help desk software that should suit just about any need. Its built-in integrations and relatively straightforward REST API make it a developer-friendly platform that allows for tying it in to the rest of your tech stack. Review collected by and hosted on G2.com.

The UI is a bit difficult to parse and slow at times. Review collected by and hosted on G2.com.

It's easy to see comments being typed in real time by coworkers on tickets. We use it everyday and it's very simple for the customers to use as well. Review collected by and hosted on G2.com.

There are quite a few tabs on the side that were a bit tricky to navigate but it is easy to get the hang of it. Review collected by and hosted on G2.com.

Customizable Interface – The UI is intuitive and can be tailored to fit your workflow and branding. Review collected by and hosted on G2.com.

Feature Overload – If you’re looking for a simple helpdesk tool, Deskpro might have more features than you actually need. Review collected by and hosted on G2.com.

Ease of implementation to an external site, and the customer support in assisting the most optimal implementation to said site. Customisability of the form is also excellent, allowing it to match with brand colours and be tailored to the exact enquiries we expect to recieve. Review collected by and hosted on G2.com.

Despite the excellent customisability, the creation of the departments and their corresponding flows in forms can be a little clunky to set up, however the functionality being there in the first place is the most valuable aspect. Review collected by and hosted on G2.com.

I've been using DeskPro for a couple years now and overall, my experience with it has been very positive. DeskPro allows the end user to not only create their own custom lists and how to view the tickets themselves, but it also allows the user to create their own custom functionality when responding to tickets/adding notes. I feel that it's Help Center/Knowledge Base is very simple to use as well. Review collected by and hosted on G2.com.

I think DeskPro could use an improvement to their Tasks feature. I feel that that functionality is often underutilized and hasn't gotten any updates since the new interface change. Review collected by and hosted on G2.com.