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Deskpro Reviews & Product Details

Pricing

Pricing provided by Deskpro.

Cloud Team

$39.00
1 Agent Per Month

Deskpro Media

Deskpro Demo - Support Agent Interface
Boost your team's performance by providing an intuitive helpdesk interface that simplifies daily tasks.
Deskpro Demo - Reports & Analytics
Keep track of crucial metrics with a customizable and comprehensive reporting interface.
Deskpro Demo - Help Center & Knowledgebase
Offer round-the-clock assistance through your self-service Help Center and Knowledgebase, ensuring constant support availability.
How can Deskpro's helpdesk solution empower your team to provide better support?
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How can Deskpro's helpdesk solution empower your team to provide better support?
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Deskpro Reviews (86)

Reviews

Deskpro Reviews (86)

4.2
86 reviews

Pros & Cons

Generated from real user reviews
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Dayna P.
DP
Founder
Small-Business (50 or fewer emp.)
"Effortless, Friendly, and Effective"
What do you like best about Deskpro?

I like how Deskpro adapts to our needs while staying easy for everyone to navigate Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

At this point, I still haven’t encountered anything that needs improvement, but I’ll keep monitoring and provide feedback if new needs arise. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Mid-Market (51-1000 emp.)
"Deskpro is OK. There are a lot of competitors."
What do you like best about Deskpro?

The tickets are Pretty comprehensive. That is good. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

inability to access online documents without having to download or previously synchronize files to the PC. The ability to directly attach documents in online repositories would be most helpful. It would be a consideration when we review alternative applications. Review collected by and hosted on G2.com.

NG
Senior ICT Field Engineer
Small-Business (50 or fewer emp.)
"Functional and easy to use"
What do you like best about Deskpro?

Deskpro is clearly laid out, infinitely customisable and really intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

The system seems to drop out more than it should needing a fresh login - if you are a fair way into updating a ticket and this droput occurs you will need to start again once you re-login Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Deskpro an interesting alternative"
What do you like best about Deskpro?

Easy to handle and affordable price. The main needs are covered. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

The basic analytical part is complex to handle and limited by the number of possible export lines. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Small-Business (50 or fewer emp.)
"Love Deskpro"
What do you like best about Deskpro?

I like how easy it is to found any information you need or want in Deskpro.

The interface provide you with everything that you need.

It make the customer support really easy as we can easily exchange information with the customer. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Nothing really, Maybe being abble to be two agent on a ticket could be good? Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Mid-Market (51-1000 emp.)
"Powerful help desk solution with minor some quirks"
What do you like best about Deskpro?

Deskpro is a highly customizable help desk software that should suit just about any need. Its built-in integrations and relatively straightforward REST API make it a developer-friendly platform that allows for tying it in to the rest of your tech stack. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

The UI is a bit difficult to parse and slow at times. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Overall a solid website."
What do you like best about Deskpro?

It's easy to see comments being typed in real time by coworkers on tickets. We use it everyday and it's very simple for the customers to use as well. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

There are quite a few tabs on the side that were a bit tricky to navigate but it is easy to get the hang of it. Review collected by and hosted on G2.com.

Billy B.
BB
Operations Analyst
Mid-Market (51-1000 emp.)
"Versatile Software for making Task/IT support"
What do you like best about Deskpro?

Customizable Interface – The UI is intuitive and can be tailored to fit your workflow and branding. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Feature Overload – If you’re looking for a simple helpdesk tool, Deskpro might have more features than you actually need. Review collected by and hosted on G2.com.

Finn G.
FG
Brand & Marketing Manager
Small-Business (50 or fewer emp.)
"Using Deskpro as a Brand & Marketing Manager for setting up and filtering Marketing enquiries."
What do you like best about Deskpro?

Ease of implementation to an external site, and the customer support in assisting the most optimal implementation to said site. Customisability of the form is also excellent, allowing it to match with brand colours and be tailored to the exact enquiries we expect to recieve. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Despite the excellent customisability, the creation of the departments and their corresponding flows in forms can be a little clunky to set up, however the functionality being there in the first place is the most valuable aspect. Review collected by and hosted on G2.com.

CD
IT Business Analyst
Mid-Market (51-1000 emp.)
"A Solid, Simple Ticketing System"
What do you like best about Deskpro?

I've been using DeskPro for a couple years now and overall, my experience with it has been very positive. DeskPro allows the end user to not only create their own custom lists and how to view the tickets themselves, but it also allows the user to create their own custom functionality when responding to tickets/adding notes. I feel that it's Help Center/Knowledge Base is very simple to use as well. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

I think DeskPro could use an improvement to their Tasks feature. I feel that that functionality is often underutilized and hasn't gotten any updates since the new interface change. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Deskpro.

Cloud Team

$39.00
1 Agent Per Month

Cloud Professional

$59.00
1 Agent Per Month

Deskpro Enterprise

$99.00
1 Agent Per Month

Private Team

Contact Us
Per Year

G2 Deals

Exclusive savings on Deskpro through G2 Deals

With Deskpro Professional you get access to all the features and tools you need to provide unrivalled support to your customers or internal users plus extended services and limits! Get started with Deskpro to deliver memorable customer experiences with our flexible and dynamic helpdesk software.

How to claim this offer

Sign up for a free trial by clicking the claim offer button. When you are ready to purchase your 30% discount on our Professional plan will be applied. New customers only.

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Deskpro Features
Customization
User, Role, and Access Management
Reporting
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Customer Portal
Email to Case
Customization
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