Link copied to clipboard # Deskpro vs Jira Service Management Comparison - What are their main differences? Share [ Export ](/compare/deskpro/jira-service-management/export.csv) DeskproJira Service Management[+ Add Product](#) Pricing **Deskpro** Free Trial **$39.00** 1 Agent Per Month · Cloud Team **$59.00** 1 Agent Per Month · Cloud Professional **$99.00** 1 Agent Per Month · Cloud Enterprise **Contact Us** Per Year · Private Team **Contact Us** Per Year · Private Professional **Contact Us** Per Year · Private Enterprise **Contact Us** Per Year · Private Enterprise VPC Show more **Jira Service Management** Free Trial **0** /agent/month · Free **20** /agent/month · Standard **40** /agent/month · Premium **$$$** · Enterprise Show more **Pricing Insights** from reviews Perceived Cost **Deskpro** $$$$$ **Jira Service Management** $$$$$ Average Discount **Deskpro** 12%1% more **Jira Service Management** 11% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Deskpro** 6 months Based on 100 responses **Jira Service Management** 6 months Based on 100 responses Return on Investment **Deskpro** 6 months Based on 100 responses **Jira Service Management** 6 months Based on 100 responses ![Deskpro](https://images.g2crowd.com/uploads/product/hd_favicon/829eee72e1270446523cfda18284b912/deskpro.svg "Deskpro") ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Deskpro** [ Ease of Use (19) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews)[ Features (16) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews)[ Ticketing Issues (9) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) **Jira Service Management** [ Ease of Use (49) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[ Integrations (33) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[ Learning Curve (35) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[ Complexity (29) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews) Integrations **Deskpro** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image") Adobe Commerce (formerly... ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4b2e76104efa19c85f3eaaca2791f87/basecamp.png "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ View all ](https://www.g2.com/products/deskpro/integrations) **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) Screenshots **Deskpro** ![Deskpro screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1372192/Deskpro-Ticketing-UI.png) **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **Ratings** from reviews Meets Requirements **Deskpro** **8.5** /10 Based on 89 responses **Jira Service Management** **8.8** /10 Based on 890 responses Ease of Use **Deskpro** **8.2** /10 Based on 91 responses **Jira Service Management** **8.3** /10 Based on 897 responses Ease of Setup **Deskpro** **8.2** /10 Based on 68 responses **Jira Service Management** **8.1** /10 Based on 504 responses Ease of Admin **Deskpro** **8.3** /10 Based on 45 responses **Jira Service Management** **8.0** /10 Based on 374 responses Quality of Support **Deskpro** **8.6** /10 Based on 78 responses **Jira Service Management** **8.4** /10 Based on 771 responses Has the product been a good partner in doing business? **Deskpro** **8.8** /10 Based on 45 responses **Jira Service Management** **8.7** /10 Based on 351 responses Product Direction (% positive) **Deskpro** **8.3** /10 Based on 87 responses **Jira Service Management** **8.7** /10 Based on 849 responses **Features** ratings from reviews Help Desk **7.4** /10 Based on 81 responses **8.7** /10 Based on 121 responses IT Service Management (ITSM) Tools Not enough data **8.7** /10 Based on 206 responses Incident Management Not enough data **8.7** /10 Based on 167 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Live Chat **9.0** /10 Based on 72 responses Not enough data Customer Self-Service **7.3** /10 Based on 24 responses Not enough data Digital Customer Service Platforms **8.1** /10 Based on 8 responses Not enough data IT Alerting Not enough data **8.6** /10 Based on 26 responses Service Desk Not enough data **8.5** /10 Based on 378 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 46.3% Mid-Market(51-1000 emp.) 46.3% Enterprise(\> 1000 emp.) 7.4% Small-Business(50 or fewer emp.) 46.3% Mid-Market(51-1000 emp.) 46.3% Enterprise(\> 1000 emp.) 7.4% Small-Business(50 or fewer emp.) 18.9% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 18.9% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.8% **Reviewers' Industry** [![Deskpro](https://images.g2crowd.com/uploads/product/hd_favicon/829eee72e1270446523cfda18284b912/deskpro.svg "Deskpro")](https://www.g2.com/products/deskpro/reviews) Deskpro Information Technology and Services 26.1% Computer & Network Security 7.6% Computer Software 6.5% Mental Health Care 6.5% Education Management 5.4% Other 47.8% [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 31.0% Computer Software 16.2% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.3% Alternatives **Deskpro Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ## Deskpro vs Jira Service Management FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Jira Service Management vs Deskpro? Jira Service Management stands out for its higher review volume and mid-market focus, while Deskpro is more oriented toward small businesses and scores slightly higher on Ease of Setup and Quality of Support. | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | [Deskpro](https://www.g2.com/products/deskpro/reviews) | | --- | --- | | 4.3/5 (991 reviews) | 4.2/5 (98 reviews) | | Mid-Market | Small-Business | | 8.0 | 8.2 | | 8.4 | 8.6 | | Integrations (32 all-time mentions) | Ease of Use (19 all-time mentions) | ### How do the pricing models of Jira Service Management and Deskpro compare? Deskpro is rated as the stronger value on price and cost satisfaction, with a higher score than Jira Service Management. - **Jira Service Management:** In recent reviews, several reviewers mention that licensing costs can become expensive as the number of agents and premium features increases. - **Deskpro:** Reviewers consistently highlight Deskpro's affordability and flexible pricing, especially for small businesses looking for quick rollout and scalability. - **Switching reasons:** Deskpro reviewers cite switching for better value and easier onboarding compared to more complex or costly alternatives. ### What are the best alternatives to Jira Service Management and Deskpro? The top 3 alternatives to Jira Service Management and Deskpro are Zendesk for Customer Service, Freshservice, and ManageEngine. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Reviewers note costs can add up with more users and premium features | Integrations (32 all-time mentions) | | [Deskpro](https://www.g2.com/products/deskpro/reviews) | 4.2/5 (98 reviews) | Small-Business | Consistently highlighted as affordable and flexible for small businesses | Ease of Use (19 all-time mentions) | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Scalability and omnichannel support | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | Modern interface and ease of use | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | Comprehensive ITSM features | ### Which Service Desk features should I prioritize when comparing Jira Service Management and Deskpro? Buyers comparing Jira Service Management and Deskpro should prioritize Automation, Integrations, Ease of Use, Customization, and Ticket Management. - **Automation:** Jira Service Management (31 all-time mentions), Deskpro (6 all-time mentions) - **Integrations:** Jira Service Management (32 all-time mentions), Deskpro (5 all-time mentions) - **Ease of Use:** Jira Service Management (46 all-time mentions, score 8.3), Deskpro (19 all-time mentions, score 8.2) - **Customization:** Jira Service Management (18 all-time mentions), Deskpro (10 all-time mentions) - **Ticket Management:** Jira Service Management (31 all-time mentions), Deskpro (7 all-time mentions) ### What are the pros and cons of Jira Service Management vs Deskpro? Jira Service Management's headline strength is integrations, while Deskpro's is ease of use. - **Jira Service Management strengths:** Integrations (32 all-time mentions), Automation (31), Ticket Management (31), Tracking Ease (29), Customization (18), Team Collaboration (22) - **Jira Service Management trade-offs:** Learning Curve (33), Complexity (28), Steep Learning Curve (27), Complex Setup (22), Complex UI (16) - **Deskpro strengths:** Ease of Use (19), Features (16), Helpful (13), Customer Support (11), Customizability (11), Intuitive (11), Automation (6), Easy Setup (6) - **Deskpro trade-offs:** Ticketing Issues (9), Limited Features (7), Not Intuitive (6), UX Issues (6), Bugs (5), Lack of Features (5) ### Is Jira Service Management or Deskpro better for small businesses? Deskpro is the better fit for small businesses, as reflected by its largest segment and positive small-business reviewer sentiment. - **Jira Service Management:** Largest segment is Mid-Market; reviewers note complexity and higher costs as team size grows. - **Deskpro:** Largest segment is Small-Business; reviewers highlight easy rollout, affordability, and strong onboarding for small teams. ### Which Service Desk platform has better integrations? Jira Service Management is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Jira Service Management:** Jira (501 all-time mentions), Confluence (67), Slack (21); 32 all-time reviews mention integrations. - **Deskpro:** Jira (2 all-time mentions); integrations mentioned in 5 all-time reviews. ### How do Jira Service Management and Deskpro compare on customer support? Deskpro and Jira Service Management are at parity on Quality of Support, with Deskpro scoring 8.6 and Jira Service Management 8.4. - **Jira Service Management:** Reviewers frequently cite responsive support, though some mention the need for more formal training and improvement in advanced support scenarios. - **Deskpro:** Reviewers highlight helpful onboarding, quick response times, and strong support experiences, especially for small businesses and during implementation. ### Which is easier to implement, Jira Service Management or Deskpro? Deskpro and Jira Service Management are at parity on Ease of Setup, with Deskpro scoring 8.2 and Jira Service Management 8.0. - **Jira Service Management:** Reviewers describe setup as complex, especially for advanced workflows and permissions, but note that setup is manageable with experience or admin support. - **Deskpro:** Reviewers highlight easy and quick setup, strong onboarding support, and intuitive initial deployment, especially for small teams. ### Which product has better Automation? Jira Service Management is stronger on Automation, with more reviewer-cited mentions and higher all-time counts. - **Jira Service Management:** Automation (31 all-time mentions), reviewers highlight robust workflow automation and SLA tracking. - **Deskpro:** Automation (6 all-time mentions), reviewers note useful automated workflows but at a lower frequency than Jira Service Management.