Deskpro Reviews & Product Details

We trialed a number of helpdesk solutions before selecting deskpro. Desktop shows a good deal of information on a single screen and is highly customizable.

DeskPro support was readily available when we were setting up the software which was nice. When we needed to speak to a person, we had no trouble getting a hold of them.

The knowledge base functionality is nice and knowledge base articles are edited from the same agent interface.

The customer front end for Deskpro is user friendly. Review collected by and hosted on G2.com.

The interface is a starting to look a little dated (As of September 2019). Customer support tells me a new interface is coming soon. The mobile app notifications seem to be hit or miss sometimes, but we have overcome this sms notifications which work better for us. I did bring this up to DeskPro support and they said they are working on this issue.

I wish DeskPro had deeper integration into remote control software. It would be nice to link directly to ConnectWise Control based on asset number.

It doesn't really have project tracking, but it can be worked in such a way that projects are tracked as tickets. Review collected by and hosted on G2.com.

It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It klaso has live chat that helps you get the answers quickly. Review collected by and hosted on G2.com.

This tool is great for use so I have nothing troubling with it. Review collected by and hosted on G2.com.

The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Review collected by and hosted on G2.com.

It takes a little while to learn all the functions of the software, but after a few days, my company's staff got up to date and now it's easy to use. Review collected by and hosted on G2.com.

It was great that the history of a conversation with clients would remain even after the owner of the project was not there anymore and it made things transparent and problems easier to investigate. Review collected by and hosted on G2.com.

it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it. Review collected by and hosted on G2.com.

The cloud support service from Deskpro offers a great support environment that has allowed us, as technical support analysts, to improve the support provided to our customers. It is a very comprehensive software and although it seems complicated to use, it is actually very easy. We find that Deskpro is an excellent software that is complete in all its functionalities, is totally intuitive to use, and the installation process is completely fast. Review collected by and hosted on G2.com.

It has so many functions that sometimes I tend to make mistakes, but every day I learn something new about this application. Review collected by and hosted on G2.com.

DeskPRO was very simple to set-up (less than one hour's time required) but at the same time DeskPRO online hosted platform is very powerful. Both internal staff and end users have a flexible, in-depth solution for creating and tracking new requests as well as a Knowledge Base that is easily searchable. DeskPRO's support in the UK is excellent and the CSRs there have been very helpful with any question asked. Review collected by and hosted on G2.com.

Since DeskPRO is in the UK, the customer help desk doesn't seem to be available late in the typical U.S. work day. This isn't a serious compliant, however, as the UK help desk's early morning hours make up for this small deficiency. Review collected by and hosted on G2.com.

I like you can add your profile pic on the account so customer can see you Review collected by and hosted on G2.com.

Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating Review collected by and hosted on G2.com.

-Simple UI

-Integrates with Confluence well, allows for easy linking with system

-Easy ticketing system and works well with other agents Review collected by and hosted on G2.com.

-Sometimes buggy/slow

-Lacks some features

-Needs easier/more macro features Review collected by and hosted on G2.com.

The best thing I like about Deskpro is how you are able to customize each users views. Each person on our Help Desk Team wants to see different things, and with this software you are able to. Review collected by and hosted on G2.com.

The thing I dislike about Deskpto is that some of fields are required and can't change. Review collected by and hosted on G2.com.

The easiness to connect and self explanatory commands. Review collected by and hosted on G2.com.

Too many features that aren’t used, perhaps more trainings would help to understand. Review collected by and hosted on G2.com.