--- title: Deskpro Reviews meta_title: 'Deskpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 98 reviews by the users' company size, role or industry to find out how Deskpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 98 scale: '5' date_modified: '2026-07-20' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Deskpro Reviews **Vendor:** Deskpro **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 98 ## About Deskpro Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. ## Deskpro Pros & Cons **What users like:** - Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. (19 reviews) - Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. (16 reviews) - Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. (13 reviews) - Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. (11 reviews) - Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. (11 reviews) - Intuitive (11 reviews) - Users love the **extensive customization options** in Deskpro, enhancing both user experience and integration with branding. (10 reviews) - Flexibility (8 reviews) - Simple (8 reviews) - User Interface (7 reviews) **What users dislike:** - Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. (9 reviews) - Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. (7 reviews) - Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. (7 reviews) - Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. (6 reviews) - Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. (6 reviews) - Bugs (5 reviews) - Lack of Features (5 reviews) - Software Bugs (5 reviews) - Users find the **complexity** in Deskpro's navigation and setup process could be improved for better usability. (4 reviews) - Users report **email communication issues** due to the default setting of sending notifications with ticket comments. (4 reviews) ## Deskpro Discussions - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote - [View Deskpro pricing details and edition comparison](https://www.g2.com/products/deskpro/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+15%3A15%3A37+-0500&secure%5Bsession_id%5D=98a9dbe5-416d-4aac-a438-4c88c1cb8b09&secure%5Btoken%5D=d5035a1a8d6013f5ac2e3f37a80c7bec965bd1e07d26b399b07eeec2557b3b6a&format=llm_user) ## Deskpro Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PeopleHR On-Premise](https://www.g2.com/products/peoplehr-on-premise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Deskpro Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Deskpro Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)