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Compare Deskpro and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (50.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$19.00 1 user per month billed annually
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansZendesk for Customer Service
Star Rating
(6,646)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Deskpro's ticketing system, while functional, scores slightly lower at 8.4, indicating it may not be as robust for high-volume environments.
- Reviewers mention that Zendesk's email integration is highly rated at 9.0, allowing seamless communication with customers. Deskpro also offers email integration but scores 8.8, suggesting that while effective, it may not provide the same level of user satisfaction.
- G2 users highlight the superior quality of support from Deskpro, which received a score of 8.8 compared to Zendesk's 8.4. This indicates that users may find Deskpro's customer service more responsive and helpful when issues arise.
- Users on G2 report that Zendesk's automation features, particularly in response automation, are well-received with a score of 8.4. Deskpro's automation features, while adequate at 8.3, may not offer the same level of efficiency, which could impact user experience in managing repetitive tasks.
- Reviewers mention that Zendesk's knowledge base functionality is rated at 8.6, providing a comprehensive self-service option for customers. Deskpro's knowledge base, while still useful, scores lower at 8.0, indicating it may lack some advanced features that enhance user experience.
- Users say that Zendesk's ease of setup is rated at 7.9, which some find slightly challenging compared to Deskpro's higher score of 8.4. This suggests that new users may find Deskpro more intuitive to implement, potentially reducing onboarding time.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Deskpro
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.6
5,110
Ease of Use
8.3
84
8.6
5,154
Ease of Setup
8.3
62
8.0
3,178
Ease of Admin
8.4
44
8.2
3,072
Quality of Support
8.7
74
8.4
4,788
Has the product been a good partner in doing business?
8.8
44
8.4
2,998
Product Direction (% positive)
8.4
82
8.0
4,764
Features by Category
Ticket and Case Management
8.6
74
|
Verified
8.8
2548
|
Verified
8.6
73
|
Verified
8.7
2563
|
Verified
8.7
73
|
Verified
8.5
2489
|
Verified
8.3
72
|
Verified
8.4
2334
|
Verified
7.9
69
|
Verified
8.2
1919
|
Verified
8.3
72
|
Verified
8.4
2395
|
Verified
8.7
72
|
Verified
8.6
2382
|
Verified
8.0
66
|
Verified
8.3
1850
|
Verified
Generative AI
6.4
45
7.6
381
6.3
45
7.6
383
Agentic AI - Help Desk
5.0
10
7.8
242
4.8
10
7.9
242
5.0
10
7.9
243
Communication Channels
8.2
72
|
Verified
8.5
2057
|
Verified
8.8
72
|
Verified
8.8
2304
|
Verified
7.0
66
|
Verified
8.4
1719
|
Verified
6.7
57
8.0
1424
|
Verified
6.1
55
|
Verified
8.0
1307
|
Verified
Platform
6.6
59
|
Verified
7.8
1386
|
Verified
8.0
70
|
Verified
8.0
1776
|
Verified
8.3
67
|
Verified
8.3
1946
|
Verified
7.7
62
|
Verified
8.2
1738
|
Verified
7.6
66
|
Verified
7.9
2338
|
Verified
7.6
67
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
666
Not enough data
8.3
662
Not enough data
8.4
631
Reporting
Not enough data
8.3
589
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
857
Not enough data
8.3
714
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
755
Not enough data
8.4
709
Not enough data
8.0
786
Generative AI
Not enough data
7.8
202
Not enough data
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
8.6
950
|
Verified
8.5
11
|
Verified
8.5
964
|
Verified
8.8
10
|
Verified
8.1
720
9.4
8
|
Verified
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
8.0
70
|
Verified
8.0
1776
|
Verified
9.4
9
|
Verified
8.5
849
|
Verified
9.0
8
|
Verified
8.1
650
9.0
10
|
Verified
8.5
898
9.4
9
|
Verified
8.6
824
|
Verified
8.5
10
|
Verified
8.3
847
|
Verified
Generative AI
6.9
8
Feature Not Available
Self-Service Experience
8.2
22
8.5
1499
7.9
21
8.5
1436
7.2
19
8.0
1024
6.9
9
7.7
648
7.9
11
8.0
780
Self-Service Platform
7.9
12
8.2
828
7.4
11
8.2
841
5.2
7
7.7
658
6.7
12
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
740
Not enough data
8.9(won by default)
688
Channels
Not enough data
9.0(won by default)
739
Not enough data
8.4(won by default)
585
Not enough data
8.7(won by default)
562
Not enough data
8.2(won by default)
484
Not enough data
8.3(won by default)
420
Insight
Not enough data
8.1(won by default)
538
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
665
Generative AI
8.3
8
7.8
67
7.9
8
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Zendesk for Customer Service are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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