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Compare Deskpro and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$19.00 1 user per month billed annually
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansZendesk for Customer Service
Star Rating
(6,685)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service - AC excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deskpro. Users appreciate its user-friendly interface, which allows for easy navigation between profiles and tools, making it a preferred choice for many.
- According to verified reviews, Zendesk's implementation process is praised for its speed and intuitiveness, with users highlighting the onboarding wizard that simplifies getting started. In contrast, Deskpro, while noted for its ease of use, has fewer reviews indicating a less robust implementation experience.
- Users say that Zendesk's comprehensive ticketing system allows agents to efficiently create, assign, and resolve support tickets, enhancing customer interactions. This capability is often contrasted with Deskpro's simpler email management features, which some users find effective but less integrated for broader customer service needs.
- Reviewers mention that Zendesk's live chat functionality is particularly strong, receiving high praise for its effectiveness in connecting with customers across various platforms. Deskpro, while offering a convenient interface, does not match the same level of functionality in live chat, as reflected in its lower G2 Score in this category.
- Users highlight that Deskpro's reporting features are beneficial for maximizing data insights, which some find essential for improving service delivery. However, Zendesk's advanced reporting and analytics capabilities are often seen as more comprehensive, providing deeper insights into customer interactions.
- According to recent user feedback, both platforms offer solid support, but Zendesk's quality of support is slightly lower than Deskpro's, with users noting that while Zendesk is effective, Deskpro's support team is often more responsive and helpful in resolving issues.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Deskpro
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.6
5,139
Ease of Use
8.3
84
8.6
5,183
Ease of Setup
8.3
62
8.0
3,204
Ease of Admin
8.4
44
8.2
3,082
Quality of Support
8.7
74
8.4
4,817
Has the product been a good partner in doing business?
8.8
44
8.4
3,007
Product Direction (% positive)
8.4
82
8.0
4,792
Features by Category
Ticket and Case Management
8.6
74
|
Verified
8.8
2558
|
Verified
8.6
73
|
Verified
8.7
2573
|
Verified
8.7
73
|
Verified
8.5
2504
|
Verified
8.3
72
|
Verified
8.4
2346
|
Verified
7.9
69
|
Verified
8.2
1922
|
Verified
8.3
72
|
Verified
8.4
2401
|
Verified
8.7
72
|
Verified
8.6
2391
|
Verified
8.0
66
|
Verified
8.3
1861
|
Verified
Generative AI
6.4
45
7.6
384
6.3
45
7.6
384
Agentic AI - Help Desk
5.0
10
7.8
246
4.8
10
7.9
244
5.0
10
7.9
245
Communication Channels
8.2
72
|
Verified
8.5
2061
|
Verified
8.8
72
|
Verified
8.8
2313
|
Verified
7.0
66
|
Verified
8.4
1729
|
Verified
6.7
57
8.0
1430
|
Verified
6.1
55
|
Verified
8.0
1313
|
Verified
Platform
6.6
59
|
Verified
7.8
1388
|
Verified
8.0
70
|
Verified
8.0
1776
|
Verified
8.3
67
|
Verified
8.3
1948
|
Verified
7.7
62
|
Verified
8.2
1739
|
Verified
7.6
66
|
Verified
7.9
2342
|
Verified
7.6
67
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
634
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
8.6
950
|
Verified
8.5
11
|
Verified
8.5
964
|
Verified
8.8
10
|
Verified
8.1
720
9.4
8
|
Verified
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
8.0
70
|
Verified
8.0
1776
|
Verified
9.4
9
|
Verified
8.5
848
|
Verified
9.0
8
|
Verified
8.1
650
9.0
10
|
Verified
8.5
897
9.4
9
|
Verified
8.6
823
|
Verified
8.5
10
|
Verified
8.3
847
|
Verified
Generative AI
6.9
8
Feature Not Available
Self-Service Experience
8.2
22
8.5
1499
7.9
21
8.5
1436
7.2
19
8.0
1023
6.9
9
7.7
647
7.9
11
8.0
779
Self-Service Platform
7.9
12
8.2
827
7.4
11
8.2
841
5.2
7
7.7
657
6.7
12
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
8.3
8
7.8
67
7.9
8
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Zendesk for Customer Service are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
5 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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