Link copied to clipboard # Deskpro vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/deskpro/zendesk-for-customer-service/export.csv) DeskproZendesk for Customer Service[+ Add Product](#) Pricing **Deskpro** Free Trial **$39.00** 1 Agent Per Month · Cloud Team **$59.00** 1 Agent Per Month · Cloud Professional **$99.00** 1 Agent Per Month · Cloud Enterprise **Contact Us** Per Year · Private Team **Contact Us** Per Year · Private Professional **Contact Us** Per Year · Private Enterprise **Contact Us** Per Year · Private Enterprise VPC Show more **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually · Support Only (Team) **$55.00** 1 user per month billed annually · Suite Team **$89.00** 1 user per month billed annually · Suite Growth **$115.00** 1 user per month billed annually · Suite Pro **Contact Us** 1 user per month billed annually · Suite Enterprise Show more **Pricing Insights** from reviews Perceived Cost **Deskpro** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Deskpro** 12%2% more **Zendesk for Customer Service** 10% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Deskpro** 6 months Based on 100 responses **Zendesk for Customer Service** 6 months Based on 100 responses Return on Investment **Deskpro** 6 months Based on 100 responses **Zendesk for Customer Service** 6 months Based on 100 responses ![Deskpro](https://images.g2crowd.com/uploads/product/hd_favicon/829eee72e1270446523cfda18284b912/deskpro.svg "Deskpro") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Deskpro** [ Ease of Use (19) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews)[ Features (16) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews)[ Ticketing Issues (9) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Intuitive Interface (352) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[ Efficient Ticket Management (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[ Expensive As Teams Grow (126) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[ Steep Learning Curve (109) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews) Integrations **Deskpro** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image") Adobe Commerce (formerly... ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4b2e76104efa19c85f3eaaca2791f87/basecamp.png "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ View all ](https://www.g2.com/products/deskpro/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Deskpro** ![Deskpro screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1372192/Deskpro-Ticketing-UI.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **Deskpro** **8.5** /10 Based on 89 responses **Zendesk for Customer Service** **8.6** /10 Based on 5,265 responses Ease of Use **Deskpro** **8.2** /10 Based on 91 responses **Zendesk for Customer Service** **8.5** /10 Based on 5,550 responses Ease of Setup **Deskpro** **8.2** /10 Based on 68 responses **Zendesk for Customer Service** **8.0** /10 Based on 3,400 responses Ease of Admin **Deskpro** **8.3** /10 Based on 45 responses **Zendesk for Customer Service** **8.2** /10 Based on 3,193 responses Quality of Support **Deskpro** **8.6** /10 Based on 78 responses **Zendesk for Customer Service** **8.4** /10 Based on 5,094 responses Has the product been a good partner in doing business? **Deskpro** **8.8** /10 Based on 45 responses **Zendesk for Customer Service** **8.4** /10 Based on 3,116 responses Product Direction (% positive) **Deskpro** **8.3** /10 Based on 87 responses **Zendesk for Customer Service** **8.0** /10 Based on 4,910 responses **Features** ratings from reviews Help Desk **7.4** /10 Based on 81 responses **8.6** /10 Based on 3,880 responses Live Chat **9.0** /10 Based on 72 responses **8.3** /10 Based on 2,706 responses Customer Self-Service **7.3** /10 Based on 24 responses **8.2** /10 Based on 1,799 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Digital Customer Service Platforms **8.1** /10 Based on 8 responses **8.1** /10 Based on 80 responses AI Customer Support Agents Not enough data **8.3** /10 Based on 119 responses Complaint Management Not enough data **8.2** /10 Based on 897 responses Shared Inbox Not enough data **8.1** /10 Based on 425 responses Chatbots Not enough data **8.2** /10 Based on 614 responses Conversational Support Not enough data **8.1** /10 Based on 1,099 responses Proactive Notification Not enough data **8.4** /10 Based on 198 responses Customer Service Automation Not enough data **7.9** /10 Based on 121 responses Social Customer Service Not enough data **8.4** /10 Based on 843 responses Workforce Management Not enough data **8.7** /10 Based on 28 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 46.3% Mid-Market(51-1000 emp.) 46.3% Enterprise(\> 1000 emp.) 7.4% Small-Business(50 or fewer emp.) 46.3% Mid-Market(51-1000 emp.) 46.3% Enterprise(\> 1000 emp.) 7.4% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% **Reviewers' Industry** [![Deskpro](https://images.g2crowd.com/uploads/product/hd_favicon/829eee72e1270446523cfda18284b912/deskpro.svg "Deskpro")](https://www.g2.com/products/deskpro/reviews) Deskpro Information Technology and Services 26.1% Computer & Network Security 7.6% Computer Software 6.5% Mental Health Care 6.5% Education Management 5.4% Other 47.8% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **Deskpro Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ## Deskpro vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Zendesk for Customer Service vs Deskpro? Zendesk for Customer Service stands out for its higher review volume and slightly higher satisfaction scores, while Deskpro is noted for its customizability and AI features. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Deskpro](https://www.g2.com/products/deskpro/reviews) | | --- | --- | | 4.3/5 (7035 reviews) | 4.2/5 (98 reviews) | | Mid-Market | Small-Business | | 8.0 | 8.2 | | 8.4 | 8.6 | | Ease of Use (526 all-time mentions) | Customizability (11 all-time mentions) | ### How do the pricing models of Zendesk for Customer Service and Deskpro compare? Deskpro is rated higher for value, with reviewers expressing greater satisfaction with its pricing and flexibility compared to Zendesk for Customer Service. - **Zendesk for Customer Service:** In recent reviews, several reviewers describe Zendesk as expensive, especially for small teams, and mention that advanced features often require higher-tier plans. - **Deskpro:** Reviewers consistently highlight Deskpro's affordable pricing and flexible growth options, with positive sentiment around its value for small businesses and ease of scaling without lengthy contracts. - **Switching reasons:** Recent Deskpro reviewers cite the ability to quickly roll out the platform and adjust pricing as a key reason for choosing it over competitors. ### What are the best alternatives to Zendesk for Customer Service and Deskpro? The top three alternatives to Zendesk for Customer Service and Deskpro are Hiver in Gmail, Fin, and Freshdesk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | Pricing can become expensive as you add advanced features | Ease of Use (526 all-time mentions) | | [Deskpro](https://www.g2.com/products/deskpro/reviews) | 4.2/5 (98 reviews) | Small-Business | Well priced and easily expandable when needed | Customizability (11 all-time mentions) | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | — | — | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | — | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Deskpro? Buyers should prioritize ticket management, customizability, AI capabilities, integrations, and knowledge base features when comparing Zendesk for Customer Service and Deskpro. - **Ticket Management:** Zendesk for Customer Service (176 all-time mentions), Deskpro (7 all-time mentions for ticket management issues, but also praised for ticketing features in recent reviews). - **Customizability:** Zendesk for Customer Service (159 all-time mentions for limited customization), Deskpro (11 all-time mentions for customizability, 10 for customization). - **AI Capabilities:** Deskpro offers AI Text Generation, AI Text Summarization, and AI Text-to-Speech, which are not cited for Zendesk for Customer Service. - **Integrations:** Zendesk for Customer Service (Asana integration, 4 all-time mentions), Deskpro (Jira integration, 2 all-time mentions). - **Knowledge Base:** Zendesk for Customer Service (97 all-time mentions), Deskpro (recent reviews cite knowledgebase and customer portal as strengths). ### What are the pros and cons of Zendesk for Customer Service vs Deskpro? Zendesk for Customer Service's headline strength is ease of use, while Deskpro's is customizability. - **Zendesk for Customer Service strengths:** Ease of Use (526 all-time mentions), Intuitive (203), Case Management (176), Knowledge Base (97), Implementation Ease (88). - **Zendesk for Customer Service trade-offs:** Limited Customization (159 all-time mentions), Customization Issues (58), Customization Difficulty (57), Pricing can become expensive for advanced features and small teams. - **Deskpro strengths:** Customizability (11 all-time mentions), Features (16), Helpful (13), Customer Support (11), Automation (6), Easy Setup (6), Integrations (5), Affordable pricing and flexible growth options in recent reviews. - **Deskpro trade-offs:** Ticketing Issues (9 all-time mentions), Limited Features (7), Not Intuitive (6), UX Issues (6), Bugs (5), Knowledgebase editor and mobile app usability concerns in recent reviews. ### Is Zendesk for Customer Service or Deskpro better for small businesses? Deskpro is the better fit for small businesses, with a larger share of small-business reviewers and consistently positive sentiment on ease of setup and value. - **Zendesk for Customer Service:** Largest segment is Mid-Market; small-business reviewers note the platform can be expensive and sometimes overly complex for smaller teams. - **Deskpro:** Largest segment is Small-Business; reviewers highlight easy rollout, affordable pricing, and strong onboarding support for small organizations. ### Which Help Desk platform has better integrations? Zendesk for Customer Service and Deskpro are at parity for integrations, with each platform supporting key third-party tools cited by reviewers. - **Zendesk for Customer Service:** Recent reviews mention integration with Asana, with 4 all-time mentions. - **Deskpro:** Recent reviews mention integrations with Jira (2 all-time mentions) and Salesforce, as well as Shortcut and Microsoft 365. ### How do Zendesk for Customer Service and Deskpro compare on customer support? Deskpro scores slightly higher on Quality of Support, with a 0.2-point advantage over Zendesk for Customer Service. - **Zendesk for Customer Service:** Reviewers describe support as generally responsive and knowledgeable, though some cite slow response times and challenges with complex issues. - **Deskpro:** Reviewers consistently praise Deskpro's support team for quick responses, helpful onboarding, and effective problem resolution, with several citing superior support compared to previous platforms. ### Which is easier to implement, Zendesk for Customer Service or Deskpro? Deskpro and Zendesk for Customer Service are at parity on Ease of Setup, with Deskpro scoring 8.2 and Zendesk for Customer Service scoring 8.0. - **Zendesk for Customer Service:** Reviewers note that setup is straightforward for basic workflows but can become complex for advanced configurations, with a learning curve for customization and automation. - **Deskpro:** Reviewers highlight easy and quick setup, strong onboarding support, and intuitive deployment, especially for small businesses and teams with limited IT resources. ### Which product has better Tickets? Zendesk for Customer Service is more frequently cited for its Tickets feature, with higher all-time mention counts and reviewer satisfaction. - **Zendesk for Customer Service:** 176 all-time mentions for Case Management, 526 for Ease of Use, and consistently positive feedback on ticket organization, automation, and tracking. - **Deskpro:** 9 all-time mentions for Ticketing Issues, 7 for Ticket Management, with reviewers noting both strengths in ticket visibility and some trade-offs in ticket workflow and search functionality.