--- title: Deskpro Reviews meta_title: 'Deskpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 98 reviews by the users' company size, role or industry to find out how Deskpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 98 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Deskpro Reviews **Vendor:** Deskpro **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 98 ## About Deskpro Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. ## Deskpro Pros & Cons **What users like:** - Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. (19 reviews) - Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. (16 reviews) - Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. (13 reviews) - Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. (11 reviews) - Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. (11 reviews) - Intuitive (11 reviews) - Users love the **extensive customization options** in Deskpro, enhancing both user experience and integration with branding. (10 reviews) - Flexibility (8 reviews) - Simple (8 reviews) - User Interface (7 reviews) **What users dislike:** - Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. (9 reviews) - Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. (7 reviews) - Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. (7 reviews) - Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. (6 reviews) - Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. (6 reviews) - Bugs (5 reviews) - Lack of Features (5 reviews) - Software Bugs (5 reviews) - Users find the **complexity** in Deskpro's navigation and setup process could be improved for better usability. (4 reviews) - Users report **email communication issues** due to the default setting of sending notifications with ticket comments. (4 reviews) ## Deskpro Reviews ### 1. Good Tracking Features, But Poor Mobile UX **Rating:** 2.0/5.0 stars **Reviewed by:** R K. | Product Owner (Technical Solutions Professional), Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Deskpro?** I like the Deskpro website and appreciate the huge number of data points for tracking. It's easy to update attributes and track progress. **What do you dislike about Deskpro?** I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. **What problems is Deskpro solving and how is that benefiting you?** I use Deskpro for support tickets, which helps in tracking progress of tickets and clients. It offers a huge number of data points for tracking and makes it easy to update attributes and progress. ### 2. New Learning curve **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Deskpro?** Im in my fisrt 3 weeks of usining it and have not yet found part of it i would rate as a positive of another at this stage. pop up view of the screen is useful rather than having to go into te whole ticket. **What do you dislike about Deskpro?** I have used 4 different ticket systems and find this system has far to much information and messy on the main screens. it is not unusual for ticket systems to be used accross multiple clients and a simpler interface to display this information and comunicate. for example client 1 or client 7 could be for diffrent comainies and having to see there email address to work that out seems poor. maybe set up was not carried out on this well but im coming into an exsiting set up. **What problems is Deskpro solving and how is that benefiting you?** We have multiple client schools that we provided IT services to and i am an agent who goes around schools this is being used as a ticket sytem to log and recored jobs ## Deskpro Discussions - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote - [View Deskpro pricing details and edition comparison](https://www.g2.com/products/deskpro/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A42%3A09+-0500&secure%5Bsession_id%5D=e3f12441-8454-416a-8c1e-bab47e42e578&secure%5Btoken%5D=a68bc7c2b4de55f23e2b15cd579d12889e29edfc0c07086e425b3652ce295c75&format=llm_user) ## Deskpro Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 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Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Deskpro Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 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