Top 10 Deskpro Alternatives & Competitors

Top 10 Alternatives to Deskpro Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,824)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Deskpro, Zendesk for Customer Service is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,733)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Deskpro, Freshdesk is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat

Jira Service Management
By Atlassian
4.3/5
(976)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Deskpro, Jira Service Management is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Deskpro:
Help Desk

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,845)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Deskpro, Fin by Intercom is:
Slower to reach roi
More usable
More expensive
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat

Help Scout
By Help Scout
4.4/5
(427)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Deskpro, Help Scout is:
More usable
Easier to set up
Easier to admin
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat

Helpshift
By Keywords Studios
4.3/5
(381)
Product Description
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
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Reviewers say compared to Deskpro, Helpshift is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Deskpro, LiveAgent is:
More usable
Easier to set up
Better at support
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat

HubSpot Service Hub
By HubSpot
4.4/5
(2,909)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Deskpro, HubSpot Service Hub is:
Slower to reach roi
More usable
More expensive
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat

Hiver
By Hiver
4.6/5
(1,283)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Reviewers say compared to Deskpro, Hiver is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Deskpro:
Help Desk
Digital Customer Service Platforms
Customer Self-Service
Live Chat