# Best Live Chat Software for Increasing Conversion Rates

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Looking at data on the <a class="a a--md" elv="true" href="https://www.g2.com/categories/live-chat">Live Chat Software category</a>, Tidio, Intercom, and Gorgias stand out as top-rated platforms for businesses focused on boosting conversions through real-time engagement. See below for my top software list.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tidio/reviews"><strong>Tidio</strong></a> – is a live chat and chatbot platform built for converting website visitors into customers. It features AI-driven responses, customizable chat flows, and native integrations with platforms like Shopify and Wix. Tidio’s proactive messaging and cart abandonment tools are especially useful for guiding users through the purchase process.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/intercom/reviews"><strong>Intercom</strong></a> – is a customer messaging platform designed to improve user engagement and onboarding. Its behavioral targeting, in-app messaging, and automated chatbots help businesses initiate conversations at key moments in the customer journey, driving higher conversion rates for SaaS and digital products.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gorgias/reviews"><strong>Gorgias</strong></a> – is an ecommerce-focused support and chat solution tailored for Shopify, BigCommerce, and Magento stores. It pulls in customer order data directly into the chat interface, enabling reps to handle purchase-related queries faster and reduce friction during checkout. Gorgias also supports macros and automation to speed up first response time.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/crisp/reviews"><strong>Crisp</strong></a> – is a multichannel messaging platform with chat, email, and chatbot capabilities in one place. Its automated campaigns and trigger-based messaging help engage visitors based on browsing behavior. The ability to offer real-time support and send product-related messages makes it ideal for optimizing conversions on landing pages and product pages.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-salesiq/reviews"><strong>Zoho SalesIQ</strong></a> – is a visitor tracking and chat solution designed to engage high-value leads in real time. With lead scoring, heatmaps, and proactive messaging, Zoho SalesIQ helps sales and marketing teams focus on users most likely to convert. It's especially effective when paired with Zoho CRM and other tools in the Zoho suite.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/livechat/reviews"><strong>LiveChat</strong></a> – is a polished and customizable chat tool that helps businesses reach out to potential customers when they show intent to purchase. It offers chat triggers, product cards, and detailed reports that allow teams to optimize support workflows for conversion success.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/help-scout/reviews"><strong>Help Scout</strong></a> – is a customer support platform that includes a lightweight live chat tool called Beacon. It’s great for businesses that want to surface help articles or connect users with a human during key conversion moments. Help Scout’s focus on customer experience makes it an excellent fit for high-touch sales cycles.</li>
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<a class="a a--md" elv="true" href="https://www.g2.com/products/tawk-to/reviews"><strong>Tawk.to</strong></a> – is a completely free live chat platform that supports unlimited agents and integrates with popular CMS and e-commerce platforms. While it lacks some premium features, Tawk.to offers enough customization and tracking to help conversion-focused teams engage users cost-effectively.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/freshdesk/reviews"><strong>Freshchat (Freshdesk Messaging)</strong></a> is a part of the Freshdesk suite, offering AI-powered bots and smart triggers that guide users to the right resources or agents. Its contextual chat capabilities and integration with the Freshdesk CRM make it a strong option for teams aiming to reduce drop-offs and increase lead capture.</li>
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<a class="a a--md" elv="true" href="https://www.g2.com/products/olark/reviews"><strong>Olark</strong></a> – is a live chat tool with built-in lead capture forms, chat transcripts, and detailed visitor insights. Its simple setup and affordable pricing make it ideal for small businesses trying to convert more visitors without complex setups.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What do you think? Based on your experiences, are there other options that I should consider? I want to know what the G2 community believes is the best option for users focused on conversions. Thanks!</p>

##### Post Metadata
- Posted at: 9 months ago
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## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;color: rgb(17, 17, 17);&quot;&gt;If you are looking for live chat with knowledge base capabilities, this might be worth checking out: &lt;/span&gt;&lt;a href=&quot;https://www.g2.com/categories/live-chat/f/knowledge-base&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot; style=&quot;color: rgb(255, 73, 44); background-color: rgb(254, 254, 254);&quot;&gt;&lt;strong&gt;https://www.g2.com/categories/live-chat/f/knowledge-base&lt;/strong&gt;&lt;/a&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 9 months ago





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